Author

Brassard, Michael

Finn, Lynda

Ginn, Dana

Ritter, Diane

Edition

First

Place of Publication

Salem, NH

Publisher

COAL/QPC

Publication Date

2002

Physical Description

Spiral bound pocket guide: 266 p.

Subject

Lean Leader Development

Abstract

This pocket guide provides an easy-to-follow, step-by-step approach to the Six Sigma process, which includes diagrams, charts, and tables.

ISBN

9781576810446

Language

English

Material Type

Other

Call Number

REF AA 120 BRA 2002

Copies

Author

Carey, Raymond G.

Lloyd, Robert C.

Place of Publication

New York, NY

Publisher

Quality Resources

Publication Date

1995

Physical Description

Softcover: 194 p.

Subject

Lean Leader Development

Abstract

Measuring Quality Improvement in Healthcare covers practical applications of the tools and techniques of statistical process control (SPC), including control charts, in healthcare settings. The authors' straightforward discussions of data collection, variation, and process improvement set the context for the use and interpretation of control charts. Their approach incorporates "the voice of the customer" as a key element driving the improvement processes and outcomes.

ISBN

9780527762933

Language

English

Material Type

Book

Call Number

REF AA 120 CAR 1995

Copies

Author

Elkeles, Tamar

Phillips, Jack

Place of Publication

London

Publisher

Routledge

Publication Date

2010

Physical Description

Paperback 334pp

Subject

Learning

Development

Abstract

New business realities and customer demands, coupled with new technologies in a changing competitive landscape are causing corporate learning departments to rethink their value, role, and impact in the organization. In a constantly changing business landscape with limited resources and tight budgets, learning must be viewed as essential to a successful achievement of business goals. The individual driving this function, the Chief Learning Officer (CLO), is in a unique position to add significant value to the organization. The role of the CLO is to drive value, focusing on issues such as business alignment, managing resources, innovation, customer service and ROI. The challenge is to show value to the organization in terms that business leaders and financial analysts can understand and appreciate. Written from the perspective of the CLO, this book discusses nine important value-adding strategies, making up this critical role of the CLO of the future. At least twenty high profile CLOs provide their strategies on each of these issues.

This book is essential reading for both the training and HR communities who need to show the value and connect learning to the business. This book shows the value that can be achieved in the organization if it is managed and organized properly and the appropriate leadership is provided.

ISBN

9780-7506-79251

Material Type

Book

Call Number

AA 85 ELK 2011

Copies