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20 records – page 1 of 1.

What you accept is what you teach: Setting standards for employee accountability

https://cwslc.andornot.com/en/permalink/catalog111199
Cohen, Michael Henry. Minneapolis, MN: Creative Health Care Management Inc. , 2007. 1st Edition.
Material Type
Book
Call Number
REF AA 75 COH 2007
Availability
1 copy, 1 available
What You Accept is What You Teach offers practical advice to managers on how to hold employees accountable for a strong work ethic, intrinsic motivation, a positive attitude and constructive conduct toward customers and co-workers. It describes a leader's rights and responsibilities relative to mai…
Author
Cohen, Michael Henry
Edition
1st Edition
Place of Publication
Minneapolis, MN
Publisher
Creative Health Care Management Inc.
Publication Date
2007
Physical Description
Paperback: 191 p.
Subject
Laboratory Tests/Values
Work Behaviour
Job Satisfaction
Abstract
What You Accept is What You Teach offers practical advice to managers on how to hold employees accountable for a strong work ethic, intrinsic motivation, a positive attitude and constructive conduct toward customers and co-workers. It describes a leader's rights and responsibilities relative to maintaining standards for teamwork and customer service. It discusses how to effectively confront and set limits with employees who demonstrate counter productive and passive-aggressive behaviors that raise havoc on group morale.
ISBN
1886624763
Language
English
Material Type
Book
Call Number
REF AA 75 COH 2007

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Business of kindness: Creating work environments where people thrive

https://cwslc.andornot.com/en/permalink/catalog109719
McIvor, Olivia. Lions Bay, BC: Fairwinds Press , 2006.
Material Type
Book
Call Number
REF BD 620 MCI 2006
Availability
1 copy, 1 available
The Business of Kindness™ is a leading-edge approach aimed at enhancing wellness and sustainability for employees throughout the organization as well as for the organization itself.
Author
McIvor, Olivia
Place of Publication
Lions Bay, BC
Publisher
Fairwinds Press
Publication Date
2006
Physical Description
Paperback, 241 p.
Subject
Work Behaviour
Job Satisfaction
Abstract
The Business of Kindnessâ„¢ is a leading-edge approach aimed at enhancing wellness and sustainability for employees throughout the organization as well as for the organization itself.
ISBN
0968214991
Language
English
Material Type
Book
Call Number
REF BD 620 MCI 2006

Copies

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A people lens: 101 ways to move your organization forward

https://cwslc.andornot.com/en/permalink/catalog111058
Volunteer Vancouver. [Vancouver, BC?]: Volunteer Vancouver , 2009.
Material Type
Book
Call Number
REF BD 600 PEO 2009
This book is for voluntary leaders of non-profit organizations and provides volunteer stories to illustrate and inspire leadership in any organization.
Corporate Author
Volunteer Vancouver
Place of Publication
[Vancouver, BC?]
Publisher
Volunteer Vancouver
Publication Date
2009
Physical Description
Paperback: 71 p.
Subject
Job Satisfaction
Work Behaviour
Volunteers
Abstract
This book is for voluntary leaders of non-profit organizations and provides volunteer stories to illustrate and inspire leadership in any organization.
Language
English
Material Type
Book
Call Number
REF BD 600 PEO 2009
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Now, discover your strengths

https://cwslc.andornot.com/en/permalink/catalog109461
Buckingham, Marcus, Clifton, Donald. New York, NY: The Free Press , 2001.
Material Type
Book
Call Number
REF AA 500 BUC 2001
Availability
3 copies, 3 available
This book stresses the importance of focusing on "strengths," whether a job seeker, employee, or manager. Explains why focusing on weaknesses, and thus trying to repair flaws, can be self-defeating for individuals and organizations. Includes a questionnaire for discovering one's top-five inborn tal…
Author
Buckingham, Marcus
Clifton, Donald
Place of Publication
New York, NY
Publisher
The Free Press
Publication Date
2001
Physical Description
Paperback; 260 p.
Subject
Administration
Work Behaviour
Job Satisfaction
Abstract
This book stresses the importance of focusing on "strengths," whether a job seeker, employee, or manager. Explains why focusing on weaknesses, and thus trying to repair flaws, can be self-defeating for individuals and organizations. Includes a questionnaire for discovering one's top-five inborn talents.
ISBN
0743201140
Language
English
Material Type
Book
Call Number
REF AA 500 BUC 2001

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Art of focused conversation: 100 ways to access group wisdom in the workplace

https://cwslc.andornot.com/en/permalink/catalog110935
Stanfield, Brian (Editor). Gabriola Island, BC: New Society Publishers , 2000.
Material Type
Book
Call Number
REF BD 620 STA 2000
Availability
1 copy, 1 available
Provides 100 sample workplace conversations designed to improve organizational communications in many situations including; reviewing, evaluating, planning, coaching, mentoring, data interpretation, decision-making, managing and supervising, reflection and celebration.
Author
Stanfield, Brian (Editor)
Place of Publication
Gabriola Island, BC
Publisher
New Society Publishers
Publication Date
2000
Physical Description
Paperback, 224 p.
Subject
Work Behaviour
Abstract
Provides 100 sample workplace conversations designed to improve organizational communications in many situations including; reviewing, evaluating, planning, coaching, mentoring, data interpretation, decision-making, managing and supervising, reflection and celebration.
ISBN
9780865714168
Language
English
Material Type
Book
Call Number
REF BD 620 STA 2000

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Employee's Survival Guide to Change:: The Complete Guide to Surviving and Thriving During Organizational Change

https://cwslc.andornot.com/en/permalink/catalog125214
Hiatt, Jeffrey M. London, UK: Prosci Research , 2004.
Material Type
Book
Call Number
REF AA 510 HIA 2004
Availability
1 copy, 1 available
rom the author of "Change Management: the people side of change" comes a book just for employees.; After years of research with hundreds of organizations, employees now have the tools to succeed during organizational change. Practical information and real-life examples offer understanding about why…
Author
Hiatt, Jeffrey M
Place of Publication
London, UK
Publisher
Prosci Research
Publication Date
2004
Physical Description
Paperback: 102 p.
Subjects
Leadership
Subject
Leadership/Coaching
Abstract
rom the author of "Change Management: the people side of change" comes a book just for employees.
After years of research with hundreds of organizations, employees now have the tools to succeed during organizational change. Practical information and real-life examples offer understanding about why change is happening and how to control it. Discover how you can survive and thrive in today's changing workplace.
ISBN
978-1930885202
Language
English
Material Type
Book
Call Number
REF AA 510 HIA 2004

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Who moved my cheese? An a-mazing way to deal with change in your work and in your life

https://cwslc.andornot.com/en/permalink/catalog109638
Johnson, Spencer. New York, NY: G.P. Putnam's Sons , 2002.
Material Type
Book
Call Number
REF BD 620 JOH 2002
Availability
1 copy, 1 available
This is a brief tale of two mice and two humans who live in a maze and one day are faced with change: someone moves their cheese. Reactions vary from quick adjustment to waiting for the situation to change by itself to suit their needs. This story is about adjusting attitudes toward change in life,…
Author
Johnson, Spencer
Place of Publication
New York, NY
Publisher
G.P. Putnam's Sons
Publication Date
2002
Physical Description
Hardcover, 96 pages
Subject
Work Behaviour
Abstract
This is a brief tale of two mice and two humans who live in a maze and one day are faced with change: someone moves their cheese. Reactions vary from quick adjustment to waiting for the situation to change by itself to suit their needs. This story is about adjusting attitudes toward change in life, especially at work. Change occurs whether a person is ready or not, but the author affirms that it can be positive. His principles are to anticipate change, let go of the old, and do what you would do if you were not afraid.
ISBN
0399144463
Language
English
Material Type
Book
Call Number
REF BD 620 JOH 2002

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5S for the office: Organizing the workplace to eliminate waste

https://cwslc.andornot.com/en/permalink/catalog120126
Fabrizio, Thomas A., Tapping, Don. New York, NY: Productivity Press , 2006. 1st ed.
Material Type
Book
Call Number
AA 74 FAB 2006
Availability
1 copy, 1 available
Although office and administrative activities are usually 60 percent of the production costs in most manufacturing organizations, these areas often get excluded during lean initiatives. To achieve lean, office activities must fully support shop floor manufacturing operations to eliminate waste. The…
Author
Fabrizio, Thomas A.
Tapping, Don
Edition
1st ed.
Place of Publication
New York, NY
Publisher
Productivity Press
Publication Date
2006
Physical Description
Paperback, 188 p., ill
Subject
Time Management
Communication
Abstract
Although office and administrative activities are usually 60 percent of the production costs in most manufacturing organizations, these areas often get excluded during lean initiatives. To achieve lean, office activities must fully support shop floor manufacturing operations to eliminate waste. The adoption of 5S throughout all office and administrative functions is the first step to increase efficiency.
In 5S for the Office: Organizing the Workplace to Eliminate Waste, Tom Fabrizio and Don Tapping bring the concepts of the 5S System -- effective tools for the elimination of waste on the shop floor -- into the office environment. The activities at the heart of 5S for the Office (organizing, ordering, cleaning, standardizing, and sustaining all of these) are completely logical. They are the basic rules for managing any effective workplace. However, it is the systematic method with which the 5S system approaches these activities that makes it unique.
This book is a blueprint for building a Lean foundation for your office
Readers of this book can immediately apply the concepts of 5S to their office and administrative activities, resulting in the elimination of waste, reduced production costs, and increased profits.
To introduce the 5S system and sell its use to executives as well as workers, consider purchasing
ISBN
9781563273186
Language
English
Material Type
Book
Call Number
AA 74 FAB 2006

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Managing transitions: Making the most of change

https://cwslc.andornot.com/en/permalink/catalog111522
Bridges, William. Philadelphia, PA: Lifelong Books , 2009. 3rd edition.
Material Type
Book
Call Number
REF AA 75 BRI 2009
Availability
10 copies, 10 available
Transitions, first published 25 years ago, addresses the job of managing workplace change. It provides a roadmap of the organizational transition process. The reader is guided step by step through the three stages of any transition: The Ending, The Neutral Zone, and, in time, The New Beginning.
Author
Bridges, William
Edition
3rd edition
Place of Publication
Philadelphia, PA
Publisher
Lifelong Books
Publication Date
2009
Physical Description
Softcover: 169 p.
Subject
Leadership/Coaching
Abstract
Transitions, first published 25 years ago, addresses the job of managing workplace change. It provides a roadmap of the organizational transition process. The reader is guided step by step through the three stages of any transition: The Ending, The Neutral Zone, and, in time, The New Beginning.
ISBN
9780738213804
Language
English
Material Type
Book
Call Number
REF AA 75 BRI 2009

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Learning as a way of being: Strategies for survival in a world of permanent white water

https://cwslc.andornot.com/en/permalink/catalog109460
Vaill, Peter. San Francisco, CA: Jossey-Bass , 1996.
Material Type
Book
Call Number
REF AA 75 VAI 1996
Availability
2 copies, 2 available
Offers a critique of the roots of management education and argues that institutions of higher learning must teach managers how to integrate the discipline of learning into their very being.
Author
Vaill, Peter
Place of Publication
San Francisco, CA
Publisher
Jossey-Bass
Publication Date
1996
Physical Description
Hardcover;218 p.
Series
Business Management Series
Subject
Administration
Leadership/Coaching
Abstract
Offers a critique of the roots of management education and argues that institutions of higher learning must teach managers how to integrate the discipline of learning into their very being.
ISBN
0787902462
Language
English
Material Type
Book
Call Number
REF AA 75 VAI 1996

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Behavioral health care: Assessment, service planning, and total clinical outcomes management

https://cwslc.andornot.com/en/permalink/catalog111044
Lyons, John S., Weiner, Dana A. Kingston, NJ: Civic Research Institute , 2009.
Material Type
Book
Call Number
REF CC 600 LYO 2009
Availability
1 copy, 1 available
This book provides an approach for delivering more effective—and cost effective—behavioral health services. It offeres solutions to help improve the service delivery process, fine-tune behavioral health care needs assessments, match the level of care you provide to patients' needs and…
Author
Lyons, John S.
Weiner, Dana A.
Place of Publication
Kingston, NJ
Publisher
Civic Research Institute
Publication Date
2009
Physical Description
Hardcover: [534] p.
Subject
Behaviour Therapy. Behaviour Modification
Health Care Delivery Systems
Abstract
This book provides an approach for delivering more effective—and cost effective—behavioral health services. It offeres solutions to help improve the service delivery process, fine-tune behavioral health care needs assessments, match the level of care you provide to patients' needs and to retrieve better results.
ISBN
1887554696
Language
English
Material Type
Book
Call Number
REF CC 600 LYO 2009

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Overcoming the five dysfunctions of a team: A field guide: For leaders, managers, and facilitators

https://cwslc.andornot.com/en/permalink/catalog112622
Lencioni, Patrick. , 2005.
Material Type
Book
Call Number
REF AA 75 LEN 2005
Availability
2 copies, 2 available
As the follow-up to the author's best-seller "The Five Dysfunctions of a Team", Lencioni offers more specific, practical guidance for overcoming the Five Dysfunctions—using tools, exercises, assessments, and real-world examples. He examines questions that all teams must ask themselves: Are we reall…
Author
Lencioni, Patrick
Publication Date
2005
Physical Description
Softcover: 150 P.
Subject
Leadership/Coaching
Abstract
As the follow-up to the author's best-seller "The Five Dysfunctions of a Team", Lencioni offers more specific, practical guidance for overcoming the Five Dysfunctions—using tools, exercises, assessments, and real-world examples. He examines questions that all teams must ask themselves: Are we really a team? How are we currently performing? Are we prepared to invest the time and energy required to be a great team?
ISBN
9780787976378
Language
English
Material Type
Book
Call Number
REF AA 75 LEN 2005

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The toyota way: 14 management principles from the world's greatest manufacturer

https://cwslc.andornot.com/en/permalink/catalog112901
Liker, Jeffrey K. [Toronto, ON]: McGraw-Hill , 2004.
Material Type
Book
Call Number
REF AA 120 LIK 2004
Availability
22 copies, 22 available
The Toyota Way is the first book for a general audience that explains the management principles and business philosophy behind Toyota's worldwide reputation for quality and reliability.
Author
Liker, Jeffrey K.
Place of Publication
[Toronto, ON]
Publisher
McGraw-Hill
Publication Date
2004
Physical Description
Hardcover: 330 p.
Subject
Lean Leader Development
Abstract
The Toyota Way is the first book for a general audience that explains the management principles and business philosophy behind Toyota's worldwide reputation for quality and reliability.
ISBN
9780071392310
Language
English
Material Type
Book
Call Number
REF AA 120 LIK 2004

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Outcome measures for health education and other health care interventions

https://cwslc.andornot.com/en/permalink/catalog110651
Lorig, Kate. et al. Thousand Oaks, Calif.: Sage Publications , 1996.
Material Type
Book
Call Number
REF JK 160 LOR 1996
Availability
1 copy, 1 available
Although Outcome Measurement has become an important tool in the evaluation of health promotion, patient education and other health services interventions, there remain problems in locating reliable measurements and scales. This book provides a compilation of more than 50 self-administered scales f…
Author
Lorig, Kate. et al.
Place of Publication
Thousand Oaks, Calif.
Publisher
Sage Publications
Publication Date
1996
Physical Description
Paperback, 99 p.
Subject
Outcomes Management
Patient Education
Patient-Health Care Practitioner Relations. Doctor-Patient Relations.
Abstract
Although Outcome Measurement has become an important tool in the evaluation of health promotion, patient education and other health services interventions, there remain problems in locating reliable measurements and scales. This book provides a compilation of more than 50 self-administered scales for measuring health behaviours, health status, self-efficacy, and health-care utilization.
ISBN
0761900675
Language
English
Material Type
Book
Call Number
REF JK 160 LOR 1996

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Pediatric clerkship guide

https://cwslc.andornot.com/en/permalink/catalog112645
Woodhead, Jerold C. Philadelphia, PA: Mosby Elsevier , 2008. 2nd ed.
Material Type
Book
Call Number
REF GK 100 WOO 2008
Availability
2 copies, 2 available
This guide offers practical guidance on the causes, clinical evaluation, and treatment of common pediatric conditions - knowledge that every student can and should master.
Author
Woodhead, Jerold C.
Edition
2nd ed.
Place of Publication
Philadelphia, PA
Publisher
Mosby Elsevier
Publication Date
2008
Physical Description
Softcover: 721 p.
Subject
Children's Health. Pediatrics
UBC MD Undergrad
Abstract
This guide offers practical guidance on the causes, clinical evaluation, and treatment of common pediatric conditions - knowledge that every student can and should master.
ISBN
9780323043335
Language
English
Material Type
Book
Call Number
REF GK 100 WOO 2008

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Courage to teach: A guide for reflection and renewal

https://cwslc.andornot.com/en/permalink/catalog109636
Livsey, Rachel C., Palmer, Parker J. San Francisco, CA: Jossey-Bass , 1999.
Material Type
Book
Call Number
REF AA 80 LIV 1999 c.1
Availability
1 copy, 1 available
This guide will help teachers, individually and in groups, reflect on their teaching and renew their sense of vocation by exploring the inner landscape of their lives along Palmer's three dimensions--intellectual, emotional, and spiritual.
Author
Livsey, Rachel C.
Palmer, Parker J.
Place of Publication
San Francisco, CA
Publisher
Jossey-Bass
Publication Date
1999
Physical Description
Paperback: 51 pages
Subject
Education. Schools
Abstract
This guide will help teachers, individually and in groups, reflect on their teaching and renew their sense of vocation by exploring the inner landscape of their lives along Palmer's three dimensions--intellectual, emotional, and spiritual.
ISBN
07877946451
Language
English
Material Type
Book
Call Number
REF AA 80 LIV 1999 c.1

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Adolescent health care: A practical guide

https://cwslc.andornot.com/en/permalink/catalog112707
Neinstein, Lawrence S., Gordon, Catherine M., Katzman, Debra K., Rosen, David S., Woods, Elizabeth R. Philadelphia, PA: Lippincott Williams & Wilkins , 2008. 5th ed.
Material Type
Book
Call Number
REF GL 200 NEI 2008
Availability
1 copy, 1 available
Deals with adolescent medicine. This guide is suitable for health care facilities that treat adolescents. Recommended by the American College of Physicians for their internal medicine library, it includes chapters that cover psychosomatic illness and complementary medicine. It can also be used for …
Author
Neinstein, Lawrence S.
Gordon, Catherine M.
Katzman, Debra K.
Rosen, David S.
Woods, Elizabeth R.
Edition
5th ed.
Place of Publication
Philadelphia, PA
Publisher
Lippincott Williams & Wilkins
Publication Date
2008
Physical Description
Hardcover: 1132 P.
Subject
Young Adults
Young Adults Health Promotion
Young Adults Sexuality
Sexual Health
Young Adults Coping with Family Illness
Young Adults-Mental Health. Psychology
Abstract
Deals with adolescent medicine. This guide is suitable for health care facilities that treat adolescents. Recommended by the American College of Physicians for their internal medicine library, it includes chapters that cover psychosomatic illness and complementary medicine. It can also be used for board preparation.
ISBN
9780781792561
Language
English
Material Type
Book
Call Number
REF GL 200 NEI 2008

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Plain language clear and simple: Trainer's Guide

https://cwslc.andornot.com/en/permalink/catalog111215
(IME) Information Management & Economics, Inc. , 1994.
Material Type
Book
Call Number
REF IA 850 PLA 1994
Availability
3 copies, 3 available
This guide provides a 'framework' for people who lead training programs in a plain language approach to communications. Based on a two-day course, this reference is divided into nine modules that can be customized in order to help participants to develop the skills necessary to use a plain languag…
Publisher
(IME) Information Management & Economics, Inc.
Publication Date
1994
Physical Description
Spiralbound paperback: (Tabs include: 9 modules, checklist, transparencies, handouts & references)
Subject
Patient Education
Patient Relations
Abstract
This guide provides a 'framework' for people who lead training programs in a plain language approach to communications. Based on a two-day course, this reference is divided into nine modules that can be customized in order to help participants to develop the skills necessary to use a plain language approach in any setting.
Language
English
Material Type
Book
Call Number
REF IA 850 PLA 1994

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Mentor's guide: Facilitating effective learning relationships

https://cwslc.andornot.com/en/permalink/catalog111356
Zachary, Lois J. San Francisco, CA: John Wiley & Sons, Inc. , 2000.
Material Type
Book
Call Number
REF AA 75 ZAC 2000
Availability
25 copies, 25 available
This book explores the critical process of mentoring and presents practical tools for facilitating the experience from beginning to end. Now managers, teachers, and leaders from any career, professional, or educational setting can successfully navigate the learning journey by using the hands-on wor…
Author
Zachary, Lois J.
Place of Publication
San Francisco, CA
Publisher
John Wiley & Sons, Inc.
Publication Date
2000
Physical Description
Paperback, 195 pages
Series
The Jossey-Bass Higher and Adult Education Series
Subject
Leadership/Coaching
Abstract
This book explores the critical process of mentoring and presents practical tools for facilitating the experience from beginning to end. Now managers, teachers, and leaders from any career, professional, or educational setting can successfully navigate the learning journey by using the hands-on worksheets and exercises in this resource.
Notes
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ISBN
9780787947422
Language
English
Material Type
Book
Call Number
REF AA 75 ZAC 2000

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Tintinalli's emergency medicine: A comprehensive study guide

https://cwslc.andornot.com/en/permalink/catalog125192
Tintinalli, Judith E., Stapczynski, J. Stephan, Ma, O. John et al. New York, NY: McGraw-Hill Education , 2003. 6th.
Material Type
Book
Call Number
REF EB 800 TIN 2003
Availability
1 copy, 1 available
Covers the gamut of emergency medicine practice in brief, clinically focused chapters. New to this edition are chapters on bioterroism and weapons of mass destruction, pharmacology of antimicrobials, antifungals, and antivirals, principles of drug interactions, endocarditis, and abdominal and pelvi…
Author
Tintinalli, Judith E.
Stapczynski, J. Stephan
Ma, O. John et al
Edition
6th
Place of Publication
New York, NY
Publisher
McGraw-Hill Education
Publication Date
2003
Physical Description
Hardcover, 2016pp
Subject
Emergency Medicine
Abstract
Covers the gamut of emergency medicine practice in brief, clinically focused chapters. New to this edition are chapters on bioterroism and weapons of mass destruction, pharmacology of antimicrobials, antifungals, and antivirals, principles of drug interactions, endocarditis, and abdominal and pelvic pain in the non-pregnant patient. Pharmacologic considerations, tables of vital differential diagnoses, and observation criteria throughout are new features reflecting developments in this dynamic specialty.
ISBN
978-0071388757
Language
English
Material Type
Book
Call Number
REF EB 800 TIN 2003

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