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Measuring quality improvement in healthcare: A guide to statistical process control applications

https://cwslc.andornot.com/en/permalink/catalog112890

Carey, Raymond G., Lloyd, Robert C. New York, NY: Quality Resources , 1995.

Material Type: Book

Call Number: REF AA 120 CAR 1995

Availability: 1 copy, 1 available

Measuring Quality Improvement in Healthcare covers practical applications of the tools and techniques of statistical process control (SPC), including control charts, in healthcare settings. The authors' straightforward discussions of data collection, variation, and process improvement set the conte…

Author: Carey, Raymond G.; Lloyd, Robert C.

Place of Publication: New York, NY

Publisher: Quality Resources

Publication Date: 1995

Physical Description: Softcover: 194 p.

Subject: Lean Leader Development

Abstract: Measuring Quality Improvement in Healthcare covers practical applications of the tools and techniques of statistical process control (SPC), including control charts, in healthcare settings. The authors' straightforward discussions of data collection, variation, and process improvement set the context for the use and interpretation of control charts. Their approach incorporates "the voice of the customer" as a key element driving the improvement processes and outcomes.

ISBN: 9780527762933

Language: English

Material Type: Book

Call Number: REF AA 120 CAR 1995

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A world class production system

https://cwslc.andornot.com/en/permalink/catalog112893

Black, John R. Menlo Park, CA: Crisp Publications , 1998.

Material Type: Book

Call Number: REF AA 120 BLA 1998

Availability: 13 copies, 13 available

What is a "World Class Production System"? The many lessons in this slim book form the basis of an answer to that question. John Black presents the reader with powerful JIT (Just-In-Time) concepts that can be applied to any business and how those concepts can be the basis of a change strategy for d…

Author: Black, John R.

Place of Publication: Menlo Park, CA

Publisher: Crisp Publications

Publication Date: 1998

Physical Description: Softcover: 100 p.

Subject: Lead Leader Development

Abstract: What is a "World Class Production System"? The many lessons in this slim book form the basis of an answer to that question. John Black presents the reader with powerful JIT (Just-In-Time) concepts that can be applied to any business and how those concepts can be the basis of a change strategy for developing a World Class system for any business.

ISBN: 9781560524878

Language: English

Material Type: Book

Call Number: REF AA 120 BLA 1998

Copies

Copy 2 BC Children's and Women's Study and Learning Commons REF			Available
Copy 3 BC Children's and Women's Study and Learning Commons REF			Available
Copy 4 BC Children's and Women's Study and Learning Commons REF			Available
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Copy 1 BC Children's and Women's Study and Learning Commons REF			Available

White Tears/Brown Scars: How White Feminism Betrays Women of Color

https://cwslc.andornot.com/en/permalink/catalog124053

Hamad, Ruby. New York: Catapult , 2020.

Material Type: Book

Call Number: REF NR 100 HAM 2020

Availability: 1 copy, 1 available

Called ?powerful and provocative" by Dr. Ibram X. Kendi, author of the New York Times bestselling How to be an Antiracist, this explosive book of history and cultural criticism reveals how white feminism has been used as a weapon of white supremacy and patriarchy deployed against Black and Indigeno…

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Author: Hamad, Ruby

Place of Publication: New York

Publisher: Catapult

Publication Date: 2020

Physical Description: 284pp

Subjects: Anti-Racism; Diversity

Abstract: Called ?powerful and provocative" by Dr. Ibram X. Kendi, author of the New York Times bestselling How to be an Antiracist, this explosive book of history and cultural criticism reveals how white feminism has been used as a weapon of white supremacy and patriarchy deployed against Black and Indigenous women, and women of color.; Taking us from the slave era, when white women fought in court to keep ?ownership? of their slaves, through the centuries of colonialism, when they offered a soft face for brutal tactics, to the modern workplace, White Tears/Brown Scars tells a charged story of white women?s active participation in campaigns of oppression. It offers a long overdue validation of the experiences of women of color.; Discussing subjects as varied as The Hunger Games, Alexandria Ocasio?Cortez, the viral BBQ Becky video, and 19th century lynchings of Mexicans in the American Southwest, Ruby Hamad undertakes a new investigation of gender and race. She shows how the division between innocent white women and racialized, sexualized women of color was created, and why this division is crucial to confront.; Along the way, there are revelatory responses to questions like: Why are white men not troubled by sexual assault on women? (See Christine Blasey Ford.) With rigor and precision, Hamad builds a powerful argument about the legacy of white superiority that we are socialized within, a reality that we must apprehend in order to fight.

ISBN: 9781-948226-745

Language: English

Material Type: Book

Call Number: REF NR 100 HAM 2020

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Copy 1 BC Children's and Women's Study and Learning Commons REF

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Getting to yes: Negotiating agreement without giving in

https://cwslc.andornot.com/en/permalink/catalog111382

Fisher, Roger, Ury, William, Patton, Bruce (ed.). New York, NY: Penguin Group , 1991. Second Edition.

Material Type: Book

Call Number: REF AA 75 FIS 1991

Availability: 3 copies, 3 available

This book offers a step-by-step strategy for coming to mutually acceptable agreements in a range of conflicts e.g. parents and children, neighbours, bosses and employees, customers or corporations, tenants or diplomats. Based on the work of the Harvard Negotiation Project, this resource tells you h…

Author: Fisher, Roger; Ury, William; Patton, Bruce (ed.)

Edition: Second Edition

Place of Publication: New York, NY

Publisher: Penguin Group

Publication Date: 1991

Physical Description: Softcover: 200 p.

Subject: Conflict Resolution

Abstract: This book offers a step-by-step strategy for coming to mutually acceptable agreements in a range of conflicts e.g. parents and children, neighbours, bosses and employees, customers or corporations, tenants or diplomats. Based on the work of the Harvard Negotiation Project, this resource tells you how to separate people from the problem; focus on interests, not positions; work together to create options that will satisfy both parties; and negotiate successfully with people who are more powerful, refuse to play by the rules or resort to dirty tricks.

ISBN: 9780140157352

Language: English

Material Type: Book

Call Number: REF AA 75 FIS 1991

Copies

Copy 2 BC Children's and Women's Study and Learning Commons REF			Available
Copy 1 BC Children's and Women's Study and Learning Commons REF			Available
Copy 3 BC Children's and Women's Study and Learning Commons REF			Available