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Vincent, Charles. London, UK: Churchill Livingstone , 2006.
Material Type
Book
Call Number
REF BE 100 VIN 2006
Availability
1 copy, 1 available
The book will be valuable for clinical staff who want to understand patient safety and make their own unit safer.
Author
Vincent, Charles
Place of Publication
London, UK
Publisher
Churchill Livingstone
Publication Date
2006
Physical Description
Softcover: 254 p.
Subject
Public Health and Safety
Accident Prevention
Abstract
The book will be valuable for clinical staff who want to understand patient safety and make their own unit safer.
ISBN
9780443101205
Language
English
Material Type
Book
Call Number
REF BE 100 VIN 2006

Copies

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Understanding the nursing process in a changing care environment

https://cwslc.andornot.com/en/permalink/catalog113142
Murray, Mary Ellen, Atkinson, Leslie D. [Toronto, ON]: McGraw-Hill , 2000. 6th Ed.
Material Type
Book
Call Number
REF JC 500 MUR 2000
Availability
1 copy, 1 available
Generations of nursing students have discovered the scope, the importance, and the fundamental processes of their chosen profession with this one-of-a-kind, reader-friendly text. Using a helpful building-block approach, and filled with many thought-provoking historical and cultural vignettes, Under…
Author
Murray, Mary Ellen
Atkinson, Leslie D.
Edition
6th Ed.
Place of Publication
[Toronto, ON]
Publisher
McGraw-Hill
Publication Date
2000
Physical Description
Softcover: 233 p. includes 1 pocketbook
Subject
Nursing. Registered Nurse. RN
Health Professions/Careers-General
Abstract
Generations of nursing students have discovered the scope, the importance, and the fundamental processes of their chosen profession with this one-of-a-kind, reader-friendly text. Using a helpful building-block approach, and filled with many thought-provoking historical and cultural vignettes, Understanding the Nursing Process in a Changing Care Environment breaks the nursing process into logically organized steps for ease of comprehension. Newly updated, the sixth edition considers the nursing process against the backdrop of today’s transforming issues--such as managed care, multicultural patient populations, home health care, and illness prevention
ISBN
0071350780
Language
English
Material Type
Book
Call Number
REF JC 500 MUR 2000

Copies

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Anti-racist health care practice

https://cwslc.andornot.com/en/permalink/catalog114282
McGibbon, Elizabeth Anne, Etowa, Josephine B.;. [Toronto, ON]: Canadian Scholars Press , 2009.
Material Type
Book
Call Number
REF BE 500 MCG 2009
Availability
1 copy, 1 available
Building on an everyday clinical practice perspective, the authors provide clear and detailed definitions of concepts and terms related to racism and health. Filled with examples of racism in the health care system and strategies to examine and contest racism, this book will become an essential res…
Author
McGibbon, Elizabeth Anne
Etowa, Josephine B.;
Place of Publication
[Toronto, ON]
Publisher
Canadian Scholars Press
Publication Date
2009
Physical Description
Paperback, 245 p., ill.
Subject
Leadership/Coaching
Public Health and Safety
Bullying
Abstract
Building on an everyday clinical practice perspective, the authors provide clear and detailed definitions of concepts and terms related to racism and health. Filled with examples of racism in the health care system and strategies to examine and contest racism, this book will become an essential resource for students and practitioners in the health sciences, the sociology of health, and a variety of other disciplines which investigate racism.
ISBN
9781551303550
Language
English
Material Type
Book
Call Number
REF BE 500 MCG 2009

Copies

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Teaching nursing: Developing a student-centered learning environment

https://cwslc.andornot.com/en/permalink/catalog112442
Young, Lynne E., Paterson, Barbara L. Philadelphia, PA: Lippincott Williams & Wilkins , 2007.
Material Type
Book
Call Number
REF AA 75 YOU 2007
Availability
1 copy, 1 available
This book will help you provide today's diverse student population with the skills they need to become creative, critical, and cooperative problem solvers. Each chapter includes opening scenarios (to help link theory to practice), learning activities (to spark interest in key topics while encouragi…
Author
Young, Lynne E.
Paterson, Barbara L.
Place of Publication
Philadelphia, PA
Publisher
Lippincott Williams & Wilkins
Publication Date
2007
Physical Description
Softcover: 600 p.
Subject
Nursing. Registered Nurse. RN
Leadership/Coaching
Abstract
This book will help you provide today's diverse student population with the skills they need to become creative, critical, and cooperative problem solvers. Each chapter includes opening scenarios (to help link theory to practice), learning activities (to spark interest in key topics while encouraging further exploration of the concepts presented in each chapter) and resources for educators (to provide teaching ideas, tools, and strategies).
Notes
RESTRICTED TO PHSA LEADERSHIP COACHING PARTICIPANTS ONLY.
Language
English
Material Type
Book
Call Number
REF AA 75 YOU 2007

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The wisdom of teams: Creating the high-performance organization

https://cwslc.andornot.com/en/permalink/catalog112619
Katzenbach, Jon R., Smith, Douglas K. New York, NY: Collins Business , 2003.
Material Type
Book
Call Number
REF AA 75 KAT 2003
Availability
9 copies, 9 available
After talking with hundreds of people in more than 30 companies, Authors Katzenbach and Smith find out where and how teams work best and how to enhance their effectiveness. They reveal the most important element in team success, who excels at team leadership and why they are rarely the most senior …
Author
Katzenbach, Jon R.
Smith, Douglas K.
Place of Publication
New York, NY
Publisher
Collins Business
Publication Date
2003
Physical Description
Softcover: 304 p.
Subject
Leadership/Coaching
Abstract
After talking with hundreds of people in more than 30 companies, Authors Katzenbach and Smith find out where and how teams work best and how to enhance their effectiveness. They reveal the most important element in team success, who excels at team leadership and why they are rarely the most senior people, and why company-wide change depends on teams.
ISBN
9780060522001
Language
English
Material Type
Book
Call Number
REF AA 75 KAT 2003

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Textbook of Pediatric Emergency Procedures

https://cwslc.andornot.com/en/permalink/catalog125197
King, Christopher, Henretig, Fred, King, Brent, Loiselle, John. Philadelphia, PA: Wolters Kluwer , 2007. 2nd.
Material Type
Book
Call Number
REF EB 800 KIN 2007
Availability
1 copy, 1 available
Widely acclaimed for its outstanding step-by-step illustrations, comprehensive coverage, and reader-friendly format, Textbook of Pediatric Emergency Procedures is now in its thoroughly updated Second Edition. In 137 chapters, the book provides clear, complete instructions on every emergency medicin…
Author
King, Christopher
Henretig, Fred
King, Brent
Loiselle, John
Edition
2nd
Place of Publication
Philadelphia, PA
Publisher
Wolters Kluwer
Publication Date
2007
Physical Description
Hardcover, 1344 pp
Subjects
Pediatrics
Emergency Procedures
Subject
Emergency Medicine
Leadership/Coaching
Abstract
Widely acclaimed for its outstanding step-by-step illustrations, comprehensive coverage, and reader-friendly format, Textbook of Pediatric Emergency Procedures is now in its thoroughly updated Second Edition. In 137 chapters, the book provides clear, complete instructions on every emergency medicine procedure performed on infants, children, and adolescents. More than 1,000 detailed drawings, most in two-color, show howto perform each procedure. This edition includes a new chapter on new technologies and techniques for managing the difficult airway. Other new topics include use of tissue adhesives in laceration repair, focused abdominal sonography for trauma (FAST), management of priapism, reimplanting an avulsed permanent tooth, use of automatic external defibrillators, and procedures related to bioterrorism.
ISBN
978-0781753869
Language
English
Material Type
Book
Call Number
REF EB 800 KIN 2007

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High performing healthcare systems: Delivering quality by design

https://cwslc.andornot.com/en/permalink/catalog110906
Baker, G. Ross, MacIntosh-Murray, Anu, Porcellato, Christina, Dionne, Lynn, Stelmacovich, Kim, Born, Karen. [Toronto, ON]: Longwoods Publishing Corporation , 2008.
Website
http://www.longwoods.com/home.php?cat=571
Material Type
Book
Call Number
REF JB 100 BAK 2008
Availability
1 copy, 1 available
An examination of leadership strategies, organizational processes and investments made to create and sustain improvement in healthcare.
Website
http://www.longwoods.com/home.php?cat=571
Website Notes
To read individual chapters online...click on the link above
Author
Baker, G. Ross
MacIntosh-Murray, Anu
Porcellato, Christina
Dionne, Lynn
Stelmacovich, Kim
Born, Karen
Place of Publication
[Toronto, ON]
Publisher
Longwoods Publishing Corporation
Publication Date
2008
Physical Description
Paperback: 292 pages.
Subject
Health Care Delivery Systems
Hospitals Services
Abstract
An examination of leadership strategies, organizational processes and investments made to create and sustain improvement in healthcare.
ISBN
9780981008905
Language
English
Material Type
Book
Call Number
REF JB 100 BAK 2008

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Websites
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Tintinalli's emergency medicine: A comprehensive study guide

https://cwslc.andornot.com/en/permalink/catalog125192
Tintinalli, Judith E., Stapczynski, J. Stephan, Ma, O. John et al. New York, NY: McGraw-Hill Education , 2003. 6th.
Material Type
Book
Call Number
REF EB 800 TIN 2003
Availability
1 copy, 1 available
Covers the gamut of emergency medicine practice in brief, clinically focused chapters. New to this edition are chapters on bioterroism and weapons of mass destruction, pharmacology of antimicrobials, antifungals, and antivirals, principles of drug interactions, endocarditis, and abdominal and pelvi…
Author
Tintinalli, Judith E.
Stapczynski, J. Stephan
Ma, O. John et al
Edition
6th
Place of Publication
New York, NY
Publisher
McGraw-Hill Education
Publication Date
2003
Physical Description
Hardcover, 2016pp
Subject
Emergency Medicine
Abstract
Covers the gamut of emergency medicine practice in brief, clinically focused chapters. New to this edition are chapters on bioterroism and weapons of mass destruction, pharmacology of antimicrobials, antifungals, and antivirals, principles of drug interactions, endocarditis, and abdominal and pelvic pain in the non-pregnant patient. Pharmacologic considerations, tables of vital differential diagnoses, and observation criteria throughout are new features reflecting developments in this dynamic specialty.
ISBN
978-0071388757
Language
English
Material Type
Book
Call Number
REF EB 800 TIN 2003

Copies

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Images
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Patient and family education

https://cwslc.andornot.com/en/permalink/catalog110652
Porche, Robert A. Jr. (ed). Oakbrook Terrace, IL: Joint Commission on Accreditation of Healthcare Organizations , 2007. 2nd ed.
Material Type
Book
Call Number
REF IA 850 POR 2007
Availability
1 copy, 1 available
With the help of families, informed and educated patients can participate in their own treatment, assist in identifying errors before they occur, and improve outcomes. This fact is the foundation of the revised edition of this book, which is designed to guide and support educators at all levels of …
Author
Porche, Robert A. Jr. (ed).
Corporate Author
Joint Commission on Accreditation of Healthcare Organizations
Edition
2nd ed.
Place of Publication
Oakbrook Terrace, IL
Publisher
Joint Commission on Accreditation of Healthcare Organizations
Publication Date
2007
Physical Description
Paperback, 166 p.
Subject
Patient Education
Patient-Health Care Practitioner Relations. Doctor-Patient Relations.
Abstract
With the help of families, informed and educated patients can participate in their own treatment, assist in identifying errors before they occur, and improve outcomes. This fact is the foundation of the revised edition of this book, which is designed to guide and support educators at all levels of practice, and across a variety of health care settings.
ISBN
9781599400075
Language
English
Material Type
Book
Call Number
REF IA 850 POR 2007

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Team performance in health care: Assessment and development

https://cwslc.andornot.com/en/permalink/catalog112022
Heinemann, Gloria D. (ed.), Zeiss, Antonette M. (ed.). New York, NY: Kluwer Academic/Plenum Publishers , 2002.
Material Type
Book
Call Number
REF AA 75 HEI 2002
Availability
1 copy, 1 available
This book presents the work of clinical health care teams and natural work groups, quality improvement teams, committees, and task forces comprising employees in health care settings. It discusses the importance of collaboration and interactive problem-solving among professionals from diverse disci…
Author
Heinemann, Gloria D. (ed.)
Zeiss, Antonette M. (ed.)
Place of Publication
New York, NY
Publisher
Kluwer Academic/Plenum Publishers
Publication Date
2002
Physical Description
Hardcover: 404 p.
Subject
Leadership/Coaching
Abstract
This book presents the work of clinical health care teams and natural work groups, quality improvement teams, committees, and task forces comprising employees in health care settings. It discusses the importance of collaboration and interactive problem-solving among professionals from diverse disciplines, and interdependence in health care as necessary for health professionals to provide quality treatment and care to patients with complex, chronic problems.
This text also covers the evaluation of quality in the delivery of care and services. It discusses proven multidimensional instruments that measure team performance along with future needs for measuring team performance.
Notes
RESTRICTED TO PHSA LEADERSHIP COACHING PARTICIPANTS ONLY.
ISBN
0-306-46707-0
Language
English
Material Type
Book
Call Number
REF AA 75 HEI 2002

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In a blink: Awareness, assessment, and adapting to patient communication needs

https://cwslc.andornot.com/en/permalink/catalog110641
Woods, Michael. Oak Brook, IL: Joint Commission Resources , 2007.
Material Type
Book
Call Number
REF IA 400 WOO 2007
Availability
1 copy, 1 available
Health care providers often overestimate their ability to communicate effectively in a way that ensures a patient's understanding. This puts compliance, safety, and outcomes at risk. This book aims to raise awareness, improve assessment, and help practitioners to adapt to patients' communication ne…
Author
Woods, Michael.
Place of Publication
Oak Brook, IL
Publisher
Joint Commission Resources
Publication Date
2007
Physical Description
Paperback, 145 p.
Subject
Patient-Health Care Practitioner Relations. Doctor-Patient Relations.
Abstract
Health care providers often overestimate their ability to communicate effectively in a way that ensures a patient's understanding. This puts compliance, safety, and outcomes at risk. This book aims to raise awareness, improve assessment, and help practitioners to adapt to patients' communication needs.
ISBN
9781599401102
Language
English
Material Type
Book
Call Number
REF IA 400 WOO 2007

Copies

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Writing health information for patients and families: A guide to creating patient education materials that are easy to read, understand and use

https://cwslc.andornot.com/en/permalink/catalog111208
Wizowski, Lindsay, Harper, Theresa, Hutchings, Tracy. Hamilton, ON: Hamilton Health Sciences , 2008. Third Edition 2008.
Material Type
Book
Call Number
REF IA 850 WIZ 2008
Availability
4 copies, 4 available
For health care providers or educators interested in developing educational material in print or for the Internet, this book provides best practice - supported by knowledge from the emerging field of health literacy. In this 3rd edition new evidence is presented, including information from recent r…
Author
Wizowski, Lindsay
Harper, Theresa
Hutchings, Tracy
Edition
Third Edition 2008
Place of Publication
Hamilton, ON
Publisher
Hamilton Health Sciences
Publication Date
2008
Physical Description
Spiral Bound paperback: 128 p.
Subject
Patient Education
Patient-Health Care Practitioner Relations. Doctor-Patient Relations.
Abstract
For health care providers or educators interested in developing educational material in print or for the Internet, this book provides best practice - supported by knowledge from the emerging field of health literacy. In this 3rd edition new evidence is presented, including information from recent reports on health literacy in Canada.
ISBN
9780969743552
Language
English
Material Type
Book
Call Number
REF IA 850 WIZ 2008

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Patient education in health and illness

https://cwslc.andornot.com/en/permalink/catalog110647
Rankin, Sally H., Stallings, Karen Duffy, London, Fran. Philadelphia, PA: Lippincott Williams & Wilkins , 2005. 5th ed.
Material Type
Book
Call Number
REF IA 850 RAN 2005
Availability
1 copy, 1 available
This practical text/reference provides theory-based approaches to teaching patients of all ages and their families in a variety of healthcare settings.--Table of Contents: Principles of Contemporary Patient Education;; Patient Education in Nursing Practice;; Health Promotion: Models and Application…
Author
Rankin, Sally H.
Stallings, Karen Duffy
London, Fran
Edition
5th ed.
Place of Publication
Philadelphia, PA
Publisher
Lippincott Williams & Wilkins
Publication Date
2005
Physical Description
Paperback, 368 p.
Subject
Patient Education
Patient-Health Care Practitioner Relations. Doctor-Patient Relations.
Medical Directories. Resource Guides
UBC MD Undergrad
Abstract
This practical text/reference provides theory-based approaches to teaching patients of all ages and their families in a variety of healthcare settings.--Table of Contents: Principles of Contemporary Patient Education;
Patient Education in Nursing Practice;
Health Promotion: Models and Applications to Patient Education;
Integration of Cultural Systems and Beliefs;
Educational Theories for Teaching and Motivating Patients;
Staff Development in Patient Education: Meeting JCAHO Standards and Beyond;
Community Health Promotion: Assessment and Intervention;
Application of the Principles in Nursing Practice;
Assessment for Patient Education;
Planning: Shared Goals for Patient Education;
Educational Interventions for Patients and Families;
Patient Education Resources on the Internet;
Evaluating Patient Education Outcomes;
Case Management and Patient Education;
Community-Based Patient Education Programs
ISBN
0781748496
Language
English
Material Type
Book
Call Number
REF IA 850 RAN 2005

Copies

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Women-centred care: A curriculum for health care providers

https://cwslc.andornot.com/en/permalink/catalog110163
Cory, Jill. [Vancouver, BC?]: BC Women's Hospital & Health Centre , 2007.
Material Type
Book
Call Number
REF JB 100 COR 2007
Availability
2 copies, 2 available
The goal of Women-Centred Care is to ensure that all girls and women receive evidence based care that respects their social, economic, physical, cultural and spiritual realties. This curriculum is based on the Framework for Women-Centred Health and is designed to support health care providers in de…
Author
Cory, Jill
Place of Publication
[Vancouver, BC?]
Publisher
BC Women's Hospital & Health Centre
Publication Date
2007
Physical Description
Spiral bound paperback, 102 pages; 8 x 11 in. + 1 CD-ROM (PowerPoint Slides)
Subject
Women-Centred Care
Women's Health Promotion
Health Care Delivery Systems
Learning
Womens Health
Abstract
The goal of Women-Centred Care is to ensure that all girls and women receive evidence based care that respects their social, economic, physical, cultural and spiritual realties. This curriculum is based on the Framework for Women-Centred Health and is designed to support health care providers in developing and sharing knowledge and practice related to Women-Centred Care. The curriculum will help health providers build upon current Women-Centred Care practices, to create new ways of thinking and new practices and structures within health care.
Language
English
Material Type
Book
Call Number
REF JB 100 COR 2007

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Immigrant & refugee women's cultural health practices: A guide for health care professionals

https://cwslc.andornot.com/en/permalink/catalog111214
Kongnetiman, Linda. Calgary, AB: Southern Alberta Child & Youth Health Network (SACYHN) , 2005.
Material Type
Book
Call Number
REF GN 300 KON 2005
Availability
1 copy, 1 available
A manual to provide health care professionals with information that will support them in their kowledge, and skill building in providing cuturally competent services to first generation immigrant and refugee women, including; Ante-partum with focus on pregnancy, intra-partum with focus on labour an…
Author
Kongnetiman, Linda
Place of Publication
Calgary, AB
Publisher
Southern Alberta Child & Youth Health Network (SACYHN)
Publication Date
2005
Physical Description
Spriral bound paperback: 50 p.
Subject
Cross-Cultural Health Care
Pregnancy/Childbirth. Obstetrics
Perspectives in Health Care
Patient Relations
Abstract
A manual to provide health care professionals with information that will support them in their kowledge, and skill building in providing cuturally competent services to first generation immigrant and refugee women, including; Ante-partum with focus on pregnancy, intra-partum with focus on labour and delivery, post-partum with a focus on delivery and care, post-partum depression, and gynecology with a focus on sexuality, breast health, menopause, papanicolaou, and abortion. Presents cutural summaries on five ethnic groups: Chinese, South Asian, Middle Eastern Sudanese, and Ethiopian women.
Language
English
Material Type
Book
Call Number
REF GN 300 KON 2005

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Making hospitals work: how to improve patient care while saving everyone's time and hospitals' resources

https://cwslc.andornot.com/en/permalink/catalog112911
Baker, Marc, Taylor, Ian, Mitchell, Alan. Goodrich, UK: Lean Enterprise Academy Ltd. , 2009.
Material Type
Book
Call Number
REF AA 120 BAK 2009
Availability
21 copies, 21 available
"Making Hospitals Work" provides a roadmap to healthcare leaders who are seeking to create a lean hospital.
Author
Baker, Marc
Taylor, Ian
Mitchell, Alan
Place of Publication
Goodrich, UK
Publisher
Lean Enterprise Academy Ltd.
Publication Date
2009
Physical Description
Paperback: 168 p.
Subject
Lean Leader Development
Abstract
"Making Hospitals Work" provides a roadmap to healthcare leaders who are seeking to create a lean hospital.
ISBN
978-0955147326
Language
English
Material Type
Book
Call Number
REF AA 120 BAK 2009

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Behavioral health care: Assessment, service planning, and total clinical outcomes management

https://cwslc.andornot.com/en/permalink/catalog111044
Lyons, John S., Weiner, Dana A. Kingston, NJ: Civic Research Institute , 2009.
Material Type
Book
Call Number
REF CC 600 LYO 2009
Availability
1 copy, 1 available
This book provides an approach for delivering more effective—and cost effective—behavioral health services. It offeres solutions to help improve the service delivery process, fine-tune behavioral health care needs assessments, match the level of care you provide to patients' needs and…
Author
Lyons, John S.
Weiner, Dana A.
Place of Publication
Kingston, NJ
Publisher
Civic Research Institute
Publication Date
2009
Physical Description
Hardcover: [534] p.
Subject
Behaviour Therapy. Behaviour Modification
Health Care Delivery Systems
Abstract
This book provides an approach for delivering more effective—and cost effective—behavioral health services. It offeres solutions to help improve the service delivery process, fine-tune behavioral health care needs assessments, match the level of care you provide to patients' needs and to retrieve better results.
ISBN
1887554696
Language
English
Material Type
Book
Call Number
REF CC 600 LYO 2009

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Overcoming the five dysfunctions of a team: A field guide: For leaders, managers, and facilitators

https://cwslc.andornot.com/en/permalink/catalog112622
Lencioni, Patrick. , 2005.
Material Type
Book
Call Number
REF AA 75 LEN 2005
Availability
2 copies, 2 available
As the follow-up to the author's best-seller "The Five Dysfunctions of a Team", Lencioni offers more specific, practical guidance for overcoming the Five Dysfunctions—using tools, exercises, assessments, and real-world examples. He examines questions that all teams must ask themselves: Are we reall…
Author
Lencioni, Patrick
Publication Date
2005
Physical Description
Softcover: 150 P.
Subject
Leadership/Coaching
Abstract
As the follow-up to the author's best-seller "The Five Dysfunctions of a Team", Lencioni offers more specific, practical guidance for overcoming the Five Dysfunctions—using tools, exercises, assessments, and real-world examples. He examines questions that all teams must ask themselves: Are we really a team? How are we currently performing? Are we prepared to invest the time and energy required to be a great team?
ISBN
9780787976378
Language
English
Material Type
Book
Call Number
REF AA 75 LEN 2005

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Heart of coaching: Using transformational coaching to create a high-performance coaching culture

https://cwslc.andornot.com/en/permalink/catalog111160
Crane, Thomas G. San Diego, CA: FTA Press , 2009. 3rd Edition.
Material Type
Book
Call Number
REF AA 75 CRA 2009
Availability
42 copies, 41 available
This book provides the tools for leaders and teams to develop a common language and shared protocol and a learning and development orientation towards people. These critical dynamics support the entire culture becoming a "feedback-rich, high-performance" organization. It guides leaders, managers, a…
Author
Crane, Thomas G.
Edition
3rd Edition
Place of Publication
San Diego, CA
Publisher
FTA Press
Publication Date
2009
Physical Description
Paperback: 240 pages
Subject
Leadership/Coaching
Abstract
This book provides the tools for leaders and teams to develop a common language and shared protocol and a learning and development orientation towards people. These critical dynamics support the entire culture becoming a "feedback-rich, high-performance" organization. It guides leaders, managers, and entire teams who want to enhance or master their coaching skills through 2 critical aspects of coaching: 1. establishing authentic, healthy and respectful coaching relationships, and 2. organizing and conducting the actual coaching conversations that lead to commitments for positive results that both the coach and the coachee are willing to support.
Notes
RESTRICTED TO PHSA LEADERSHIP COACHING PARTICIPANTS ONLY.
ISBN
987-09660874-3-7
Language
English
Material Type
Book
Call Number
REF AA 75 CRA 2009

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What you accept is what you teach: Setting standards for employee accountability

https://cwslc.andornot.com/en/permalink/catalog111199
Cohen, Michael Henry. Minneapolis, MN: Creative Health Care Management Inc. , 2007. 1st Edition.
Material Type
Book
Call Number
REF AA 75 COH 2007
Availability
1 copy, 1 available
What You Accept is What You Teach offers practical advice to managers on how to hold employees accountable for a strong work ethic, intrinsic motivation, a positive attitude and constructive conduct toward customers and co-workers. It describes a leader's rights and responsibilities relative to mai…
Author
Cohen, Michael Henry
Edition
1st Edition
Place of Publication
Minneapolis, MN
Publisher
Creative Health Care Management Inc.
Publication Date
2007
Physical Description
Paperback: 191 p.
Subject
Laboratory Tests/Values
Work Behaviour
Job Satisfaction
Abstract
What You Accept is What You Teach offers practical advice to managers on how to hold employees accountable for a strong work ethic, intrinsic motivation, a positive attitude and constructive conduct toward customers and co-workers. It describes a leader's rights and responsibilities relative to maintaining standards for teamwork and customer service. It discusses how to effectively confront and set limits with employees who demonstrate counter productive and passive-aggressive behaviors that raise havoc on group morale.
ISBN
1886624763
Language
English
Material Type
Book
Call Number
REF AA 75 COH 2007

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