Author

Spiegelman, Paul

Berrett, Britt

Place of Publication

New York, NY

Publisher

An Inc. Original

Publication Date

2013

Physical Description

Hardcover, 208 p.

Subject

Change Management

Administration

Hospitals

Leadership/Coaching

Abstract

Patients Come Second shakes up the traditional healthcare model, arguing that in order to care for and retain patients, leaders must first create exceptional teams and find ways to engage nurses, administrative staff, physicians, supervisors, and even housekeeping staff and switchboard operators. By connecting employees' work with a higher purpose and equipping them with the tools to become leaders themselves, patient care can be dramatically transformed. And with continuing healthcare changes on the horizon and ever-rising pressure to acquire and keep patients, doing so now is more important than ever.

ISBN

9780988842809

Language

English

Material Type

Book

Call Number

REF JB 200 SPI 2013

Copies

Author

Desai, Samir P.

Katta, Rajani

Place of Publication

Houston, TX

Publisher

MD2B

Publication Date

2011

Physical Description

Paperback, 420 p.

Subject

Leadership/Coaching

Administration

Abstract

The book begins as a how-to guide, with clerkship-specific templates, such as op notes and admission orders, along with sample notes and guides for every aspect of core clerkships (internal medicine, surgery, pediatrics, obstetrics/gynecology, psychiatry, family medicine). The book reviews proven strategies for success in patient care, write-ups, rounds, and other vital areas. Grades in required rotations are the most important academic criteria used to select residents, and this critical year can determine career choices as well. This book shows students what they can do now to position themselves for match success. An invaluable resource for medical students - no student should be without it.

ISBN

9780972556194

Language

English

Material Type

Book

Call Number

REF AA 500 DES 2011

Copies

Corporate Author

Project Management Institute

Edition

5th ed.

Place of Publication

Newtown Square, PA

Publisher

Project Management Institute

Publication Date

2013

Physical Description

Softcover, 589 p.

Subject

Administration

Abstract

The PMBOK Guide - Fifth edition reflects the collaboration and knowledge of working project managers and provides the fundamentals of project management as they apply to a wide range of projects. This internationally recognized standard gives project managers the essential tools to practice project management and deliver organizational results.

ISBN

9781935589679

Language

English

Material Type

Book

Call Number

REF AA 74 PMI 2013

Copies

Author

Ahmed, Sara

Place of Publication

London

Publisher

Duke University Press

Publication Date

2012

Physical Description

243pp

Subjects

Anti-Racism

Diversity

Abstract

What does diversity do? What are we doing when we use the language of diversity? Sara Ahmed offers an account of the diversity world based on interviews with diversity practitioners in higher education, as well as her own experience of doing diversity work. Diversity is an ordinary, even unremarkable, feature of institutional life. Yet diversity practitioners often experience institutions as resistant to their work, as captured through their use of the metaphor of the "brick wall." On Being Included offers an explanation of this apparent paradox. It explores the gap between symbolic commitments to diversity and the experience of those who embody diversity. Commitments to diversity are understood as "non-performatives" that do not bring about what they name. The book provides an account of institutional whiteness and shows how racism can be obscured by the institutionalization of diversity. Diversity is used as evidence that institutions do not have a problem with racism. On Being Included offers a critique of what happens when diversity is offered as a solution. It also shows how diversity workers generate knowledge of institutions in attempting to transform them.

ISBN

9780-8223-52365

Language

English

Material Type

Book

Call Number

REF NR 100 AHM 2012

Copies

Author

DiAngelo, Robin

Place of Publication

Boston

Publisher

Beacon Press

Publication Date

2018

Physical Description

168pp

Subjects

Anti-Racism

Diversity

Abstract

In this ?vital, necessary, and beautiful book? (Michael Eric Dyson), antiracist educator Robin DiAngelo deftly illuminates the phenomenon of white fragility and ?allows us to understand racism as a practice not restricted to ?bad people? (Claudia Rankine). Referring to the defensive moves that white people make when challenged racially, white fragility is characterized by emotions such as anger, fear, and guilt, and by behaviors including argumentation and silence. These behaviors, in turn, function to reinstate white racial equilibrium and prevent any meaningful cross-racial dialogue. In this in-depth exploration, DiAngelo examines how white fragility develops, how it protects racial inequality, and what we can do to engage more constructively.

ISBN

9780-8223-52365

Language

English

Material Type

Book

Call Number

REF NR 100 DIA 2018

Copies

Author

Byrne, Art

Edition

1st ed.

Place of Publication

New York, NY

Publisher

McGraw-Hill Companies, Inc.

Publication Date

2013

Physical Description

Hardcover, 201 p., no ill.

Subject

Leadership/Coaching

Lean Leader Development

Abstract

In The Lean Turnaround, this legendary business leader shares everything he has learned during his remarkable career and shows how anyone can achieve similar results. His primary message is this: Lean strategy isn't just for manufacturing. In fact, Byrne is using this very approach in his present position at a private equity firm.

Whatever type of company you run, Lean can be used to improve virtually every aspect of operations, from training and leading employees to accounting and payroll issues. The Lean Turnaround explains all the ins and outs of applying Lean strategy to:

Eliminate waste in every value-added operation

Deliver consistent value to customers

Stimulate growth and add jobs

Increase wealth for all your stakeholders

Build a company culture of continuous improvement (kaizen)

Instead of attempting to get customers to conform to your way of doing things--which is, sadly, what most managers are taught to do--you need to configure your company to be responsive to the customers. This is at the core of Byrne's method--and it always works.

ISBN

9780071800679

Language

English

Material Type

Book

Call Number

AA 120 BYR 2013

Copies

Author

Marmot, Michael

Place of Publication

New York

Publisher

Bloomsbury Publishing

Publication Date

2015

Physical Description

387pp

Subjects

Anti-Racism

Diversity

Social Injustice

Abstract

In Baltimore's inner-city neighborhood of Upton/Druid Heights, a man's life expectancy is sixty-three; not far away, in the Greater Roland Park/Poplar neighborhood, life expectancy is eighty-three. The same twenty-year avoidable disparity exists in the Calton and Lenzie neighborhoods of Glasgow, and in other cities around the world.

In Sierra Leone, one in 21 fifteen-year-old women will die in her fertile years of a maternal-related cause; in Italy, the figure is one in 17,100; but in the United States, which spends more on healthcare than any other country in the world, it is one in 1,800 (and now, with the new administration chipping away at Obamacare, the statistics stand to grow even more devastating). Why?

Dramatic differences in health are not a simple matter of rich and poor; poverty alone doesn't drive ill health, but inequality does. Indeed, suicide, heart disease, lung disease, obesity, and diabetes, for example, are all linked to social disadvantage. In every country, people at relative social disadvantage suffer health disadvantage and shorter lives. Within countries, the higher the social status of individuals, the better their health. These health inequalities defy the usual explanations. Conventional approaches to improving health have emphasized access to technical solutions and changes in the behavior of individuals, but these methods only go so far. What really makes a difference is creating the conditions for people to have control over their lives, to have the power to live as they want. Empowerment is the key to reducing health inequality and thereby improving the health of everyone. Marmot emphasizes that the rate of illness of a society as a whole determines how well it functions; the greater the health inequity, the greater the dysfunction.

Marmot underscores that we have the tools and resources materially to improve levels of health for individuals and societies around the world, and that to not do so would be a form of injustice. Citing powerful examples and startling statistics (?young men in the U.S. have less chance of surviving to sixty than young men in forty-nine other countries?), The Health Gap presents compelling evidence for a radical change in the way we think about health and indeed society, and inspires us to address the societal imbalances in power, money, and resources that work against health equity.

ISBN

9781-63286-0781

Language

English

Material Type

Book

Call Number

REF NR 100 MAR 2015

Copies

Author

Anderson, Carol

Place of Publication

New York

Publisher

Bloomsbury

Publication Date

2016

Physical Description

304pp

Subjects

Anti-Racism

Diversity

Abstract

As Ferguson, Missouri, erupted in August 2014, and media commentators across the ideological spectrum referred to the angry response of African Americans as ?black rage,? historian Carol Anderson wrote a remarkable op-ed in the Washington Post showing that this was, instead, ?white rage at work. With so much attention on the flames,? she writes, ?everyone had ignored the kindling.?

Since 1865 and the passage of the Thirteenth Amendment, every time African Americans have made advances towards full participation in our democracy, white reaction has fueled a deliberate and relentless rollback of their gains. The end of the Civil War and Reconstruction was greeted with the Black Codes and Jim Crow; the Supreme Court's landmark 1954 Brown v. Board of Education decision was met with the shutting down of public schools throughout the South while taxpayer dollars financed segregated white private schools; the Civil Rights Act of 1964 and Voting Rights Act of 1965 triggered a coded but powerful response, the so-called Southern Strategy and the War on Drugs that disenfranchised millions of African Americans while propelling presidents Nixon and Reagan into the White House.

Carefully linking these and other historical flashpoints when social progress for African Americans was countered by deliberate and cleverly crafted opposition, Anderson pulls back the veil that has long covered actions made in the name of protecting democracy, fiscal responsibility, or protection against fraud, rendering visible the long lineage of white rage. Compelling and dramatic in the unimpeachable history it relates, White Rage will add an important new dimension to the national conversation about race in America.

ISBN

978-1632864130

Language

English

Material Type

Book

Call Number

REF NR 100 AND 2016

Copies

Author

Eddo-Lodge, Reni

Place of Publication

New York

Publisher

Bloomsbury Publishing

Publication Date

2017

Physical Description

261pp

Subjects

Anti-Racism

Diversity

Abstract

Award-winning journalist Reni Eddo-Lodge was frustrated with the way that discussions of race and racism are so often led by those blind to it, by those willfully ignorant of its legacy. Her response, Why I?m No Longer Talking to White People About Race, has transformed the conversation both in Britain and around the world. Examining everything from eradicated black history to the political purpose of white dominance, from whitewashed feminism to the inextricable link between class and race, Eddo-Lodge offers a timely and essential new framework for how to see, acknowledge, and counter racism. Including a new afterword by the author, this is a searing, illuminating, absolutely necessary exploration of what it is to be a person of color in Britain today, and an essential handbook for anyone looking to understand how structural racism works.

ISBN

9781-635572957

Language

English

Material Type

Book

Call Number

REF NR 100 EDD 2019

Copies

Publisher

ThedaCare Center for Healthcare Value

Publication Date

2011

Physical Description

DVD

Subject

Lean Leader Development

Abstract

In this DVD, you will see ThedaCare's leading lean practices at their system-level boardroom (the "visual room") and at multiple locations throughout Appleton Medical Center. You will hear directly from the leading figures in the development of the ThedaCare Improvement System: Dr. John Toussaint, CEO of the ThedaCare Center for Healthcare Value, and Dr. Dean Gruner, CEO of ThedaCare. You will also see and hear other leaders, from the hospital COO to a unit-level nursing manager, describe how strategy deployment creates alignment throughout the organization.

The DVD illustrates how ThedaCare's "true north" objectives are translated to multiple departments. You will also see how leaders use standardized visual boards to track key metrics, rapid improvement events, and staff suggestions - all aimed at providing the best patient care.

Language

English

Material Type

Video

Call Number

REF AA 120 THE 2011

Copies

Author

Hoeft, Steve

Place of Publication

New York, NY

Publisher

Taylor & Francis Group

Publication Date

2010

Physical Description

Hardcover: 160 p.

Subject

Lean Leader Development

Abstract

Steve Hoeft tells the stories he learned from his Toyota Production System (TPS) master teachers. "Stories From My Sensei" provides insight into how and how-not-to implement TPS principles.

ISBN

9781439816547

Language

English

Material Type

Book

Call Number

REF AA 120 HOE 2010

Copies

Author

Miller, Ken

Edition

1st ed.

Place of Publication

Washington, DC

Publisher

Governing Books

Publication Date

2013

Physical Description

Paperback, 124 p., ill.

Subject

Communication

Leadership

Lean Leader Development

ISBN

9780872894808

Language

English

Material Type

Book

Call Number

AA 120 MIL 2013

Copies