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The Handbook of Quality and Service Improvement Tools brings together into a single resource 75 proven tools, theories and techniques for quality and service improvement. The handbook is divided into two sections: 1) a project management guide and 2) quality and service improvement tools
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Helping to promote healing in Aboriginal people with addiction and mental health issues requires specialized knowledge and unique skills. Health, social service and justice workers must first have a grasp of history and the emotional legacy that today's generation of Aboriginal people carry. They m…
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Written by one of the leading researchers in First Nations and Inuit Health, this is the only entry-level text to address the current state of knowledge in the field of aboriginal health.The book places aboriginal health in Canada within its historical and philosophical context as it addresses soci…
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A worksheet using the Prosci ADKAR Model to analyze change in your workplace; giving you insight as to where you are in the change process and what steps you can take to survive change.
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This edition aggregates the findings from the 2013 study and previous studies (1998, 2000, 2003, 2005, 2007, 2009, and 2011) to form a compendium of benchmarking findings and one of the most comprehensive bodies of knowledge on change management.
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Technological advances, an increasingly globalized workforce and seismic global events mean that change is a constant feature of business life today. The consequences of not managing change effectively can be devastating for businesses. How can managers deal with change brought about by unpredictab…
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This book represents comprehensive coverage of change management concepts - Individual Change Management, Organizational Change Management and Change Competency.
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This guide provides a comprehensive change management process for Managers to use with their employees during change.
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The health disparities affecting Indigenous peoples in Canada might well be understood as a national epidemic. Although progress has been made in the last decade towards both understanding and ameliorating Indigenous health inequalities, very little research or writing has expanded a social determi…
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Numerous studies, inquiries, and statistics accumulated over the years have demonstrated the poor health status of Aboriginal peoples relative to the Canadian population in general. Aboriginal Health in Canada is about the complex web of physiological, psychological, spiritual, historical, sociolog…
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The book is divided into four sections: an overview of the mental health of indigenous peoples; origins and representations of social suffering; transformations of identity and community; and traditional healing and mental health services. Cross-cutting themes include: the impact of colonialism, se…
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The New Rational Manager describes Kepner-Tregoe critical thinking processes for effective leadership and issue-resolution management that have been pressure tested across the world for over 50 years.
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Well-Being in the Urban Aboriginal Community offers a selection of the papers presented at Fostering Biimaadiziwin, a national research conference held in Toronto in 2011. The conference grew out of a desire to add a new perspective to research concerning Aboriginal peoples living in urban environm…
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In Decolonizing Trauma Work, Renee Linklater explores healing and wellness in Indigenous communities on Turtle Island. Drawing on a decolonizing approach, which puts the soul wound of colonialism at the centre, Linklater engages ten Indigenous health care practitioners in a dialogue regarding Indig…
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In 2008, Canada established a Truth and Reconciliation Commission to mend the deep rifts between Aboriginal peoples and the settler society that created Canada?s notorious residential school system. Unsettling the Settler Within argues that non-Aboriginal Canadians must undergo their own process of…
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