Skip header and navigation
C&W Library Catalogue

Browse and borrow resources that support the learning needs and professional development of C&W staff, clinicians, students and faculty.

Revise Search

14 records – page 1 of 1.

The handbook of quality and service improvement tools

https://cwslc.andornot.com/en/permalink/catalog113145
NHS Institute for Innovation and Improvement. Coventry, England: NHS Institute for Innovation and Improvement , 2010.
Material Type
Book
Call Number
REF JB 100 NHS 2010
Availability
3 copies, 3 available
The Handbook of Quality and Service Improvement Tools brings together into a single resource 75 proven tools, theories and techniques for quality and service improvement. The handbook is divided into two sections: 1) a project management guide and 2) quality and service improvement tools
Corporate Author
NHS Institute for Innovation and Improvement
Place of Publication
Coventry, England
Publisher
NHS Institute for Innovation and Improvement
Publication Date
2010
Physical Description
Softcover: 318 p.
Subject
Health Care Delivery Systems
Change Management
Abstract
The Handbook of Quality and Service Improvement Tools brings together into a single resource 75 proven tools, theories and techniques for quality and service improvement. The handbook is divided into two sections: 1) a project management guide and 2) quality and service improvement tools
ISBN
9781907045813
Language
English
Material Type
Book
Call Number
REF JB 100 NHS 2010

Copies

Copy 1 BC Children's and Women's Study and Learning Commons Available
Copy 2 BC Children's and Women's Study and Learning Commons Available
Copy 3 BC Children's and Women's Study and Learning Commons Available
Show Less

Prosci ADKAR Worksheet: Business change assessment

https://cwslc.andornot.com/en/permalink/catalog112930
Prosci Inc. [Loveland, CO]: [Prosci Learning Centre Publications]
Material Type
Other
Call Number
REF AA 130 HIA 0000
Availability
15 copies, 14 available
A worksheet using the Prosci ADKAR Model to analyze change in your workplace; giving you insight as to where you are in the change process and what steps you can take to survive change.
Corporate Author
Prosci Inc.
Place of Publication
[Loveland, CO]
Publisher
[Prosci Learning Centre Publications]
Physical Description
Laminated Worksheet
Subject
Change Management
Abstract
A worksheet using the Prosci ADKAR Model to analyze change in your workplace; giving you insight as to where you are in the change process and what steps you can take to survive change.
Language
English
Material Type
Other
Call Number
REF AA 130 HIA 0000

Copies

Copy 6 BC Children's and Women's Study and Learning Commons REF On Loan, due Wednesday, June 5, 2024
Copy 1 BC Children's and Women's Study and Learning Commons REF Available
Copy 2 BC Children's and Women's Study and Learning Commons REF Available
Copy 3 BC Children's and Women's Study and Learning Commons REF Available
Copy 4 BC Children's and Women's Study and Learning Commons REF Available
Copy 5 BC Children's and Women's Study and Learning Commons REF Available
Copy 7 BC Children's and Women's Study and Learning Commons REF Available
Copy 8 BC Children's and Women's Study and Learning Commons REF Available
Copy 9 BC Children's and Women's Study and Learning Commons REF Available
Copy 10 BC Children's and Women's Study and Learning Commons REF Available
Copy 11 BC Children's and Women's Study and Learning Commons REF Available
Copy 12 BC Children's and Women's Study and Learning Commons REF Available
Copy 13 BC Children's and Women's Study and Learning Commons REF Available
Copy 14 BC Children's and Women's Study and Learning Commons REF Available
Copy 15 BC Children's and Women's Study and Learning Commons REF Available
Show Less

Best practices in change management: 822 participants share lessons and best practices in change management

https://cwslc.andornot.com/en/permalink/catalog112961
Loveland, Colorado: Prosci Inc , 2014. 2014 ed.
Material Type
Book
Call Number
REF AA 130 BES 2014
Availability
1 copy, 1 available
This edition aggregates the findings from the 2013 study and previous studies (1998, 2000, 2003, 2005, 2007, 2009, and 2011) to form a compendium of benchmarking findings and one of the most comprehensive bodies of knowledge on change management.
Edition
2014 ed.
Place of Publication
Loveland, Colorado
Publisher
Prosci Inc
Publication Date
2014
Physical Description
Softcover: 258 p.
Subject
Change Management
Abstract
This edition aggregates the findings from the 2013 study and previous studies (1998, 2000, 2003, 2005, 2007, 2009, and 2011) to form a compendium of benchmarking findings and one of the most comprehensive bodies of knowledge on change management.
ISBN
9781930885646
Language
English
Material Type
Book
Call Number
REF AA 130 BES 2014

Copies

Copy 1 BC Children's and Women's Study and Learning Commons REF Available
Show Less

The Theory & Practice of Change Management

https://cwslc.andornot.com/en/permalink/catalog124770
Hayes, John. London, UK: Red Globe Press , 2022. 6th Ed.
Material Type
Book
Call Number
REF AA 130 HAY 2022
Availability
2 copies, 2 available
Technological advances, an increasingly globalized workforce and seismic global events mean that change is a constant feature of business life today. The consequences of not managing change effectively can be devastating for businesses. How can managers deal with change brought about by unpredictab…
  1 image     1 document  
Author
Hayes, John
Edition
6th Ed
Place of Publication
London, UK
Publisher
Red Globe Press
Publication Date
2022
Physical Description
Softcover: 258 p.
Subject
Change Management
Abstract
Technological advances, an increasingly globalized workforce and seismic global events mean that change is a constant feature of business life today. The consequences of not managing change effectively can be devastating for businesses. How can managers deal with change brought about by unpredictable events? How can they embrace change and communicate its benefits to stakeholders? How can organizations ensure the ongoing success of change? John Hayes's bestselling textbook equips you with the practical tools and academic knowledge to tackle these questions and many more. Offering unrivalled breadth, it will guide you clearly through all stages of the change process, from recognizing the need for change to ensuring its successful implementation. Its unique underpinning framework, based on a process model of change, will help you to view change as purposeful and ordered, rather than something chaotic and unmanageable. This sixth edition covers all of the key theories, tools and techniques of organizational change, and offers everything you need to know about organizational change today: - Brand new international case studies and examples allow you to understand change in context - Coverage of 'big-bang' disruptions, offers you a framework for dealing with unforeseen global events like pandemics, economic instability and climate change - Updated research reports show you the latest theory in the field - New learning objectives, reflective questions and experiential exercises help you to consolidate your learning and revise effectively - Increased coverage of SMEs, public sector and family businesses shows you change in diverse sectors
ISBN
978-1352012538
Language
English
Material Type
Book
Call Number
REF AA 130 HAY 2022

Copies

Copy 1 BC Children's and Women's Study and Learning Commons REF Available
Copy 2 BC Children's and Women's Study and Learning Commons REF Available
Images
Documents

The Theory & Practice of Change Management.jpg

Download Document
Show Less

Change management: The people side of change

https://cwslc.andornot.com/en/permalink/catalog112960
Hiatt, Jeffrey M., Creasey, Timothy J. Loveland, Colorado: Prosci Inc , 2012.
Material Type
Book
Call Number
REF AA 130 CRE 2013
Availability
5 copies, 5 available
This book represents comprehensive coverage of change management concepts - Individual Change Management, Organizational Change Management and Change Competency.
Author
Hiatt, Jeffrey M.
Creasey, Timothy J.
Place of Publication
Loveland, Colorado
Publisher
Prosci Inc
Publication Date
2012
Physical Description
Softcover: 148 p.
Subject
Change Management
Abstract
This book represents comprehensive coverage of change management concepts - Individual Change Management, Organizational Change Management and Change Competency.
ISBN
9781930885615
Language
English
Material Type
Book
Call Number
REF AA 130 CRE 2013

Copies

Copy 2 BC Children's and Women's Study and Learning Commons REF Available
Copy 1 BC Children's and Women's Study and Learning Commons REF Available
Copy 3 BC Children's and Women's Study and Learning Commons REF Available
Copy 4 BC Children's and Women's Study and Learning Commons REF Available
Copy 5 BC Children's and Women's Study and Learning Commons REF Available
Show Less

A manager's guide to becoming a great change leader: Prosci change management coaching program

https://cwslc.andornot.com/en/permalink/catalog113803
Loveland, Colorado: Prosci Inc , 2014.
Material Type
Book
Call Number
REF AA 130 AMA 2014
Availability
1 copy, 1 available
Place of Publication
Loveland, Colorado
Publisher
Prosci Inc
Publication Date
2014
Physical Description
Paperback: 114 p.
Subject
Change Management
Language
English
Material Type
Book
Call Number
REF AA 130 AMA 2014

Copies

Copy 1 BC Children's and Women's Study and Learning Commons REF Available
Show Less

A pictorial review of the Prosci change management certification program

https://cwslc.andornot.com/en/permalink/catalog113867
Prosci. Loveland, Colorado: Prosci Learning Center Publications , 2014.
Material Type
Book
Call Number
REF AA 130 API 2014
Availability
1 copy, 1 available
Corporate Author
Prosci
Place of Publication
Loveland, Colorado
Publisher
Prosci Learning Center Publications
Publication Date
2014
Physical Description
Booklet, 59 p.
Subject
Change Management
Language
English
Material Type
Book
Call Number
REF AA 130 API 2014

Copies

Copy 1 BC Children's and Women's Study and Learning Commons REF Available
Show Less

Prosci change management guide: Becoming a great change leader

https://cwslc.andornot.com/en/permalink/catalog112962
Prosci. Loveland, Colorado: Prosci Learning Center Publications , 2014.
Material Type
Book
Call Number
REF AA 130 PRO 2014
Availability
1 copy, 1 available
This guide provides a comprehensive change management process for Managers to use with their employees during change.
Corporate Author
Prosci
Place of Publication
Loveland, Colorado
Publisher
Prosci Learning Center Publications
Publication Date
2014
Physical Description
Binder: [139 p.]
1 USB drive
Subject
Change Management
Abstract
This guide provides a comprehensive change management process for Managers to use with their employees during change.
Language
English
Material Type
Book
Call Number
REF AA 130 PRO 2014

Copies

Copy 1 BC Children's and Women's Study and Learning Commons REF Available
Show Less

Medicine Unbundled:: A Journey through the Minefields of Indigenous Health Care

https://cwslc.andornot.com/en/permalink/catalog125176
Geddes, Gary. British Columbia, Canada: Heritage House , 2017. 1st.
Material Type
Book
Call Number
REF NR 100 GED 2017
Availability
1 copy, 1 available
After the publication of his critically acclaimed 2011 book Drink the Bitter Root: A Writer?s Search for Justice and Healing in Africa, author Gary Geddes turned the investigative lens on his own country, embarking on a long and difficult journey across Canada to interview Indigenous elders willing…
Author
Geddes, Gary
Edition
1st
Place of Publication
British Columbia, Canada
Publisher
Heritage House
Publication Date
2017
Physical Description
320pp
Subjects
Anti-Racism
Diversity
Indigenous
Reconciliation
Abstract
After the publication of his critically acclaimed 2011 book Drink the Bitter Root: A Writer?s Search for Justice and Healing in Africa, author Gary Geddes turned the investigative lens on his own country, embarking on a long and difficult journey across Canada to interview Indigenous elders willing to share their experiences of segregated health care, including their treatment in the "Indian hospitals" that existed from coast to coast for over half a century.
The memories recounted by these survivors?from gratuitous drug and surgical experiments to electroshock treatments intended to destroy the memory of sexual abuse?are truly harrowing, and will surely shatter any lingering illusions about the virtues or good intentions of our colonial past. Yet, this is more than just the painful history of a once-so-called vanishing people (a people who have resisted vanishing despite the best efforts of those in charge); it is a testament to survival, perseverance, and the power of memory to keep history alive and promote the idea of a more open and just future.
Released to coincide with the Year of Reconciliation (2017), Medicine Unbundled is an important and timely contribution to our national narrative.
ISBN
978-1772031645
Language
English
Material Type
Book
Call Number
REF NR 100 GED 2017

Copies

Copy 1 BC Children's and Women's Study and Learning Commons REF Available
Images
Show Less

Health Inequities in Canada: Intersectional Frameworks and Practices

https://cwslc.andornot.com/en/permalink/catalog123857
Vancouver: UBC Press , 2011.
Material Type
Book
Call Number
ET 100 HAN 2011
Availability
1 copy, 1 available
There is a growing recognition that existing theories on, and approaches to, health inequities are limited in their ability to capture how they are produced through changing, co-constituted, and intersecting effects of multiple forms of oppression. Intersectionality considers the interactions and c…
Editor
Hanikivsky, Olena
Place of Publication
Vancouver
Publisher
UBC Press
Publication Date
2011
Physical Description
Paperback 398pp
Subject
Diversity
Health
Ethics
health inequities
Abstract
There is a growing recognition that existing theories on, and approaches to, health inequities are limited in their ability to capture how they are produced through changing, co-constituted, and intersecting effects of multiple forms of oppression. Intersectionality considers the interactions and combined impacts of social locations and structural processes on the creation and perpetuation of inequities. This volume brings together activists, scholars, and community-based researchers to apply interpretations of intersectionality to health and organizational governance cases. By addressing specific health issues, it demonstrates that inequities cannot be understood without the interrogation of power and diverse social locations and structures that shape lives and experiences of health.
ISBN
9780-7748-1976-3
Material Type
Book
Call Number
ET 100 HAN 2011

Copies

Copy 1 BC Children's and Women's Study and Learning Commons REF Available
Images
Show Less

Determinants of Indigenous Peoples' Health: Beyond the Social

https://cwslc.andornot.com/en/permalink/catalog123858
Toronto: Canadian Scholars , 2018. 2nd.
Material Type
Book
Call Number
ET 100 GRE 2018
Availability
1 copy, 1 available
Now in its second edition, this collection explores how multiple health determinants, such as colonialism, gender, culture, early childhood development, the environment, geography, HIV/AIDS, medicine, and policy, impact the health status of Indigenous peoples in Canada. Grounded in expert voices of…
Editor
Greenwood, Margo
de Leeuw, Sarah
Lindsay, Nicole Marie
Edition
2nd
Place of Publication
Toronto
Publisher
Canadian Scholars
Publication Date
2018
Physical Description
Paperback 364pp
Subject
Diversity
Health
Ethics
health inequities
Indigenous
Abstract
Now in its second edition, this collection explores how multiple health determinants, such as colonialism, gender, culture, early childhood development, the environment, geography, HIV/AIDS, medicine, and policy, impact the health status of Indigenous peoples in Canada. Grounded in expert voices of First Nations, Inuit, and Métis writers from coast to coast, this updated edition includes a chapter on environment and land defense; a foreword written by Dr. Evan Adams, Chief Medical Officer of the First Nations Health Authority; chapters by Liz Howard and Helen Knott, Indigenous poets; and an updated arrangement that reflects the significant social and political events that dominated headlines over the last two years, such as the protests at Standing Rock, North Dakota, the US national election of 2016, the Indigenous youth suicide epidemic, and the enquiry into murdered and missing Indigenous women and girls in Canada. This revolutionary book is appropriate for undergraduate and graduate students enrolled in courses on health, public and population health, community health sciences, medicine, nursing, and social work.
ISBN
9781-77338-0377
Material Type
Book
Call Number
ET 100 GRE 2018

Copies

Copy 1 BC Children's and Women's Study and Learning Commons REF Available
Images
Show Less

The Health Gap: The Challenge of an Unequal World

https://cwslc.andornot.com/en/permalink/catalog124064
Marmot, Michael. New York: Bloomsbury Publishing , 2015.
Material Type
Book
Call Number
REF NR 100 MAR 2015
Availability
1 copy, 1 available
In Baltimore's inner-city neighborhood of Upton/Druid Heights, a man's life expectancy is sixty-three; not far away, in the Greater Roland Park/Poplar neighborhood, life expectancy is eighty-three. The same twenty-year avoidable disparity exists in the Calton and Lenzie neighborhoods of Glasgow, an…
Author
Marmot, Michael
Place of Publication
New York
Publisher
Bloomsbury Publishing
Publication Date
2015
Physical Description
387pp
Subjects
Anti-Racism
Diversity
Social Injustice
Abstract
In Baltimore's inner-city neighborhood of Upton/Druid Heights, a man's life expectancy is sixty-three; not far away, in the Greater Roland Park/Poplar neighborhood, life expectancy is eighty-three. The same twenty-year avoidable disparity exists in the Calton and Lenzie neighborhoods of Glasgow, and in other cities around the world.
In Sierra Leone, one in 21 fifteen-year-old women will die in her fertile years of a maternal-related cause; in Italy, the figure is one in 17,100; but in the United States, which spends more on healthcare than any other country in the world, it is one in 1,800 (and now, with the new administration chipping away at Obamacare, the statistics stand to grow even more devastating). Why?
Dramatic differences in health are not a simple matter of rich and poor; poverty alone doesn't drive ill health, but inequality does. Indeed, suicide, heart disease, lung disease, obesity, and diabetes, for example, are all linked to social disadvantage. In every country, people at relative social disadvantage suffer health disadvantage and shorter lives. Within countries, the higher the social status of individuals, the better their health. These health inequalities defy the usual explanations. Conventional approaches to improving health have emphasized access to technical solutions and changes in the behavior of individuals, but these methods only go so far. What really makes a difference is creating the conditions for people to have control over their lives, to have the power to live as they want. Empowerment is the key to reducing health inequality and thereby improving the health of everyone. Marmot emphasizes that the rate of illness of a society as a whole determines how well it functions; the greater the health inequity, the greater the dysfunction.
Marmot underscores that we have the tools and resources materially to improve levels of health for individuals and societies around the world, and that to not do so would be a form of injustice. Citing powerful examples and startling statistics (?young men in the U.S. have less chance of surviving to sixty than young men in forty-nine other countries?), The Health Gap presents compelling evidence for a radical change in the way we think about health and indeed society, and inspires us to address the societal imbalances in power, money, and resources that work against health equity.
ISBN
9781-63286-0781
Language
English
Material Type
Book
Call Number
REF NR 100 MAR 2015

Copies

Copy 1 BC Children's and Women's Study and Learning Commons REF Available
Images
Show Less

The new rational manager: An updated edition for a new world

https://cwslc.andornot.com/en/permalink/catalog112891
Kepner, Charles H., Tregoe, Benjamin B. Princeton, NJ: Kepner-Tregoe, Inc. , 1997.
Material Type
Book
Call Number
REF AA 130 KEP 1997
Availability
1 copy, 1 available
The New Rational Manager describes Kepner-Tregoe critical thinking processes for effective leadership and issue-resolution management that have been pressure tested across the world for over 50 years.
Author
Kepner, Charles H.
Tregoe, Benjamin B.
Place of Publication
Princeton, NJ
Publisher
Kepner-Tregoe, Inc.
Publication Date
1997
Physical Description
Softcover: 242 p.
Subject
Change Management
Abstract
The New Rational Manager describes Kepner-Tregoe critical thinking processes for effective leadership and issue-resolution management that have been pressure tested across the world for over 50 years.
ISBN
9780971562714
Language
English
Material Type
Book
Call Number
REF AA 130 KEP 1997

Copies

Copy 1 BC Children's and Women's Study and Learning Commons REF Available
Show Less

Fighting for a Hand to Hold:: Confronting Medical Colonialism against Indigenous Children in Canada

https://cwslc.andornot.com/en/permalink/catalog123859
Shaeen-Hussain, Samir. Quebec: McGill Queen University Press , 2020.
Material Type
Book
Call Number
ET 100 SHA 2020
Availability
1 copy, 1 available
Launched by healthcare providers in January 2018, the #aHand2Hold campaign confronted the Quebec government's practice of separating children from their families during medical evacuation airlifts, which disproportionately affected remote and northern Indigenous communities. Pediatric emergency phy…
Author
Shaeen-Hussain, Samir
Place of Publication
Quebec
Publisher
McGill Queen University Press
Publication Date
2020
Physical Description
Paperback 326pp
Subject
Diversity
Health
Ethics
health inequities
Indigenous
Abstract
Launched by healthcare providers in January 2018, the #aHand2Hold campaign confronted the Quebec government's practice of separating children from their families during medical evacuation airlifts, which disproportionately affected remote and northern Indigenous communities. Pediatric emergency physician Samir Shaheen-Hussain's captivating narrative of this successful campaign, which garnered unprecedented public attention and media coverage, seeks to answer lingering questions about why such a cruel practice remained in place for so long. In doing so it serves as an indispensable case study of contemporary medical colonialism in Quebec. Fighting for a Hand to Hold exposes the medical establishment's role in the displacement, colonization, and genocide of Indigenous peoples in Canada. Through meticulously gathered government documentation, historical scholarship, media reports, public inquiries, and personal testimonies, Shaheen-Hussain connects the draconian medevac practice with often-disregarded crimes and medical violence inflicted specifically on Indigenous children. This devastating history and ongoing medical colonialism prevent Indigenous communities from attaining internationally recognized measures of health and social well-being because of the pervasive, systemic anti-Indigenous racism that persists in the Canadian public health care system - and in settler society at large. Shaheen-Hussain's unique perspective combines his experience as a frontline pediatrician with his long-standing involvement in anti-authoritarian social justice movements. Sparked by the indifference and callousness of those in power, this book draws on the innovative work of Indigenous scholars and activists to conclude that a broader decolonization struggle calling for reparations, land reclamation, and self-determination for Indigenous peoples is critical to achieve reconciliation in Canada.
ISBN
9780-2280-03601
Material Type
Book
Call Number
ET 100 SHA 2020

Copies

Copy 1 BC Children's and Women's Study and Learning Commons REF Available
Images
Show Less

14 records – page 1 of 1.