Browse and borrow resources that support the learning needs and professional development of C&W staff, clinicians, students and faculty.
In this book you'll journey to Scrum's front lines where Jeff's system of deep accountability, team interaction, and constant iterative improvement is, among other feats, bringing the FBI into the 21st century, perfecting the design of an affordable 140 mile per hour/100 mile per gallon car, helpin…
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Patients Come Second shakes up the traditional healthcare model, arguing that in order to care for and retain patients, leaders must first create exceptional teams and find ways to engage nurses, administrative staff, physicians, supervisors, and even housekeeping staff and switchboard operators. B…
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Transitions, first published 25 years ago, addresses the job of managing workplace change. It provides a roadmap of the organizational transition process. The reader is guided step by step through the three stages of any transition: The Ending, The Neutral Zone, and, in time, The New Beginning.
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This book explores what it takes to eliminate interpersonal mush and create a climate in which people can feel free to say what they really mean, where goals and plans are truly agreed to, teams genuinely pull together, and real learning takes place. The author shows leaders at all levels how to cr…
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Over the past 15 years, Nancy Kline has identified 10 behaviours that form a system called a Thinking Environment, a model of human interaction that dramatically improves the way people think, and thus the way they work and live. Listening - the quality of people's attention for each other - is the…
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In Switch, the authors (business professor; teacher/pubisher) bring together research in psychology, sociology, and other fields to show how people can effect transformative change. For managers, executives and anyone else looking to make a change.
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This worldwide bestseller offers simple guidance for building the kind of open and trusting relationships vital for tackling global systemic challenges and developing adaptive, innovative organizations?over 200,000 copies sold and translated into seventeen languages!; We live, say Edgar and Peter S…
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Leadership theory utilizing the CASTLE principles. CASTLE is an acronym for six attributes: Courage, Authenticity, Service, Truthfulness, Love, and Effectiveness. The successful application of the CASTLE Principles can lead to personal growth and improved organizational performance. This book also …
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Outside of religious and political movements there is one major human development in the world today- coaching.
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This book presents the tools and techniques needed to build sustained partnerships and make collaborative organizations work. It discusses the model of the four selves - the Aware, Curious, Appreciative, and Descriptive Self -and how it can be used to facilitate clear communication and collaboratio…
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This book completely reimagines the smile sheet as an essential tool to drive performance improvement. Traditional smile sheets (i.e., learner response forms, student reaction forms) don't work! Decades of practice shows them to have negligible benefits. Scientific studies prove that traditional sm…
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This book is a practical introduction to learner evaluation in the various contexts of adult education. The authors highlight and review the principles of evaluation, and provide strategies on how to implement evaluation in different learning situations. This book is a resource for educators, train…
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In this new book, Brown uses research, stories, and examples to answer these questions in the no-BS style that millions of readers have come to expect and love.; Brown writes, ?One of the most important findings of my career is that daring leadership is a collection of four skill sets that are 100 …
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In this new book, Brown uses research, stories, and examples to answer these questions in the no-BS style that millions of readers have come to expect and love.; Brown writes, ?One of the most important findings of my career is that daring leadership is a collection of four skill sets that are 100 …
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"Being Buddah at Work" explores and answers 101 dilemmas that we encounter at work, with topics ranging from time management, goal-setting, conflict to job dissatisfaction, unemployment, and even workplace trysts. The authors emphasize practical learning and coping, not esoteric insights or metaphy…
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Questions are at the core of how we listen, behave, think, and relate--as individuals and organizations. Virtually everything we think and do is generated by questions. Questions push us into new territories. The future begins with our thinking, represented by the questions we ask ourselves. This b…
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Questions are at the core of how we listen, behave, think, and relate--as individuals and organizations. Virtually everything we think and do is generated by questions. Questions push us into new territories. The future begins with our thinking, represented by the questions we ask ourselves. This b…
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The Second Edition of this classic resource on conflict resolution combines research, conceptual models, practitioner experience, and stories that highlight the core conflict competencies.
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In Decolonizing Trauma Work, Renee Linklater explores healing and wellness in Indigenous communities on Turtle Island. Drawing on a decolonizing approach, which puts the soul wound of colonialism at the centre, Linklater engages ten Indigenous health care practitioners in a dialogue regarding Indig…
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