Author

Toussaint, John

Gerard, Roger A.

Adams, Emily

Place of Publication

Cambridge, MA

Publisher

Lean Enterprise Institute

Publication Date

2010

Physical Description

Hardcover: 177 p.

Subject

Lean Leader Development

Change Management

Abstract

Part case study, part manifesto, this ground-breaking new book by a doctor and a healthcare executive uses real-life anecdotes and the logic of lean thinking to make a convincing argument that a revolutionary new kind of healthcare - lean healthcare - is urgently needed and eminently doable.

In On the Mend: Revolutionizing Healthcare to Save Lives and Transform the Industry John Toussaint, MD, former CEO of ThedaCare, and Roger A. Gerard, PhD, its chief learning officer, candidly describe the triumphs and stumbles of a seven-year journey to lean healthcare, an effort that continues today and that has slashed medical errors, improved patient outcomes, raised staff morale, and saved $27 million dollars in costs without layoffs.

ISBN

9781934109274

Language

English

Material Type

Book

Call Number

REF AA 120 TOU 2010

Copies

Author

Fisher, Roger

Ury, William

Patton, Bruce (ed.)

Edition

Second Edition

Place of Publication

New York, NY

Publisher

Penguin Group

Publication Date

1991

Physical Description

Softcover: 200 p.

Subject

Conflict Resolution

Abstract

This book offers a step-by-step strategy for coming to mutually acceptable agreements in a range of conflicts e.g. parents and children, neighbours, bosses and employees, customers or corporations, tenants or diplomats. Based on the work of the Harvard Negotiation Project, this resource tells you how to separate people from the problem; focus on interests, not positions; work together to create options that will satisfy both parties; and negotiate successfully with people who are more powerful, refuse to play by the rules or resort to dirty tricks.

ISBN

9780140157352

Language

English

Material Type

Book

Call Number

REF AA 75 FIS 1991

Copies