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Patient safety: A human factors approach

https://cwslc.andornot.com/en/permalink/catalog113868
Dekker, Sidney. Boca Raton, Fla.: CRC Press , 2011.
Material Type
Book
Call Number
REF JB 205 DEK 2011
Availability
1 copy, 1 available
Increased concern for patient safety has put the issue at the top of the agenda of practitioners, hospitals, and even governments. The risks to patients are many and diverse, and the complexity of the healthcare system that delivers them is huge. Yet the discourse is often oversimplified and underd…
Author
Dekker, Sidney
Place of Publication
Boca Raton, Fla.
Publisher
CRC Press
Publication Date
2011
Physical Description
Softcover, 262 p.
Subject
Safety
Hospital Safety
Abstract
Increased concern for patient safety has put the issue at the top of the agenda of practitioners, hospitals, and even governments. The risks to patients are many and diverse, and the complexity of the healthcare system that delivers them is huge. Yet the discourse is often oversimplified and underdeveloped. Written from a scientific, human factors perspective, Patient Safety: A Human Factors Approach delineates a method that can enlighten and clarify this discourse as well as put us on a better path to correcting the issues.
ISBN
9781439852255
Language
English
Material Type
Book
Call Number
REF JB 205 DEK 2011

Copies

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Just culture: Balancing safety and accountability

https://cwslc.andornot.com/en/permalink/catalog113838
Dekker, Sidney. Burlington, VT: Ashgate , 2012.
Material Type
Book
Call Number
REF JB 205 DEK 2012
Availability
2 copies, 2 available
The goal remains the same: to create an environment where learning and accountability are fairly and constructively balanced. The First Edition of Sidney Dekker's Just Culture brought accident accountability and criminalization to a broader audience. It made people question, perhaps for the first t…
Author
Dekker, Sidney
Editor
2nd
Place of Publication
Burlington, VT
Publisher
Ashgate
Publication Date
2012
Physical Description
200 p.
Subject
Safety
Hospital Safety
Abstract
The goal remains the same: to create an environment where learning and accountability are fairly and constructively balanced. The First Edition of Sidney Dekker's Just Culture brought accident accountability and criminalization to a broader audience. It made people question, perhaps for the first time, the nature of personal culpability when organizational accidents occur. Having raised this awareness the author then discovered that while many organizations saw the fairness and value of creating a just culture they really struggled when it came to developing it: What should they do? How should they and their managers respond to incidents, errors, failures that happen on their watch? In this Second Edition, Dekker expands his view of just culture, additionally tackling the key issue of how justice is created inside organizations.
ISBN
9781409440604
Language
English
Material Type
Book
Call Number
REF JB 205 DEK 2012

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Safety differently: Human factors for a new era

https://cwslc.andornot.com/en/permalink/catalog113870
Dekker, Sidney. Boca Raton, Fla.: CRC Press , 2015.
Material Type
Book
Call Number
REF JB 205 DEK 2015
Availability
1 copy, 1 available
Today, the unrelenting pace of technology change and growth of complexity calls for a different kind of safety thinking. Automation and new technologies have resulted in new roles, decisions, and vulnerabilities whilst practitioners are also faced with new levels of complexity, adaptation, and cons…
Author
Dekker, Sidney
Editor
2nd
Place of Publication
Boca Raton, Fla.
Publisher
CRC Press
Publication Date
2015
Physical Description
312 p.
Subject
Safety
Hospital Safety
Abstract
Today, the unrelenting pace of technology change and growth of complexity calls for a different kind of safety thinking. Automation and new technologies have resulted in new roles, decisions, and vulnerabilities whilst practitioners are also faced with new levels of complexity, adaptation, and constraints. It is becoming increasingly apparent that conventional approaches to safety and human factors are not equipped to cope with these challenges and that a new era in safety is necessary. In addition to new material covering changes in the field during the past decade, the book takes a new approach to discussing safety.
ISBN
9781482241990
Language
English
Material Type
Book
Call Number
REF JB 205 DEK 2015

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Crisis Management in Acute Care Settings: Human Factors, Team Psychology, and Patient Safety in a High Stakes Environment

https://cwslc.andornot.com/en/permalink/catalog114233
St. Pierre, Michael, Buerschaper, Cornelius, Simon, Robert. Berlin, Germany: Springer-Verlag , 2011. 2nd Ed.
Material Type
Book
Call Number
REF EB 800 STP 2011
Availability
1 copy, 1 available
Critical situations in acute and emergency care are one of the great clinical challenges because of the uncertainty, high stakes, time pressure, and stress that are involved. This book provides a comprehensive outline of all the human factors issues relevant to patient safety during acute care. Fol…
Author
St. Pierre, Michael
Buerschaper, Cornelius
Simon, Robert
Edition
2nd Ed.
Place of Publication
Berlin, Germany
Publisher
Springer-Verlag
Publication Date
2011
Physical Description
Hardcover: 346 pages
Subject
Emergency Care Services. Emergency Room. ER
Emergency Medicine
Safety
Abstract
Critical situations in acute and emergency care are one of the great clinical challenges because of the uncertainty, high stakes, time pressure, and stress that are involved. This book provides a comprehensive outline of all the human factors issues relevant to patient safety during acute care. Following an initial section discussing the basic principles of human behavior and decision making, the various influences on safe patient care are discussed in depth. These are divided into three interacting groups: individual factors, team factors, and organizational factors. Relevant psychological theories are carefully examined, and case studies and descriptions of proven strategies help to ground these theories in daily practice. This newly revised edition will help both physicians and non-physicians to better understand the principles of human behavior and decision making in critical situations and thus to provide safer treatment.
ISBN
9783642196997
Language
English
Material Type
Book
Call Number
REF EB 800 STP 2011

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Anti-racist health care practice

https://cwslc.andornot.com/en/permalink/catalog114282
McGibbon, Elizabeth Anne, Etowa, Josephine B.;. [Toronto, ON]: Canadian Scholars Press , 2009.
Material Type
Book
Call Number
REF BE 500 MCG 2009
Availability
1 copy, 1 available
Building on an everyday clinical practice perspective, the authors provide clear and detailed definitions of concepts and terms related to racism and health. Filled with examples of racism in the health care system and strategies to examine and contest racism, this book will become an essential res…
Author
McGibbon, Elizabeth Anne
Etowa, Josephine B.;
Place of Publication
[Toronto, ON]
Publisher
Canadian Scholars Press
Publication Date
2009
Physical Description
Paperback, 245 p., ill.
Subject
Leadership/Coaching
Public Health and Safety
Bullying
Abstract
Building on an everyday clinical practice perspective, the authors provide clear and detailed definitions of concepts and terms related to racism and health. Filled with examples of racism in the health care system and strategies to examine and contest racism, this book will become an essential resource for students and practitioners in the health sciences, the sociology of health, and a variety of other disciplines which investigate racism.
ISBN
9781551303550
Language
English
Material Type
Book
Call Number
REF BE 500 MCG 2009

Copies

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Girls speak out: Support groups for young women with experiences of violence: Facilitator's guide

https://cwslc.andornot.com/en/permalink/catalog114807
Godard, Louise, Cory, Jill, Armstrong, Naomi et all. [Vancouver, BC?]: BC Women's Hospital + Health Centre , 2016.
Website
http://www.cw.bc.ca/library/pdf/Pamphlets/girlsspeakout.pdf
Material Type
Online
Booklet
This resource provides information about violence and BC Women's Hospital and Health Centre, Girls Speak Out program, its curriculum and some recommended websites about this topic. It's aimed to support women with experiences of violence.
Website
http://www.cw.bc.ca/library/pdf/Pamphlets/girlsspeakout.pdf
Website Notes
Click on the link above to view/print.
Author
Godard, Louise
Cory, Jill
Armstrong, Naomi et all.
Editor
Sullivan, Lana
Pederson, Ann
Pigeon, Marguerite
Place of Publication
[Vancouver, BC?]
Publisher
BC Women's Hospital + Health Centre
Publication Date
2016
Physical Description
PDF file, 129 p., ill.
Subject
Violence Prevention
Women's Health
Abstract
This resource provides information about violence and BC Women's Hospital and Health Centre, Girls Speak Out program, its curriculum and some recommended websites about this topic. It's aimed to support women with experiences of violence.
ISBN
0000000001234
Language
English
Material Type
Online
Booklet
Websites
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Perfecting patient journeys: Improving patient safety, quality, and satisfaction while building problem-solving skills

https://cwslc.andornot.com/en/permalink/catalog113485
Worth, Judy, Shuker, Tom, Keyte, Beau, Ohaus, Karl, et. al. Cambridge, MA: Lean Enterprise Institute , 2012.
Material Type
Book
Call Number
REF AA 120 WOR 2012
Availability
19 copies, 19 available
Healthcare is facing a crisis brought on by a combination of rising costs, lack of transparency and accountability, and preventable medical errors. Applying lean thinking to improve care is one way that healthcare organizations can engage employees in solving problems in order to deliver better and…
Author
Worth, Judy
Shuker, Tom
Keyte, Beau
Ohaus, Karl, et. al.
Place of Publication
Cambridge, MA
Publisher
Lean Enterprise Institute
Publication Date
2012
Physical Description
Hardcover: 161 pages
Subject
Lean Leader Development
Abstract
Healthcare is facing a crisis brought on by a combination of rising costs, lack of transparency and accountability, and preventable medical errors. Applying lean thinking to improve care is one way that healthcare organizations can engage employees in solving problems in order to deliver better and more efficient care. This book is a guide for leaders of healthcare organizations who want to implement lean thinking. Readers will learn how to identify and select a problem, define a project scope, and create a shared understanding of what's occurring in the value stream. Readers will also learn to develop a shared vision of an improved future, and how to work together to make that vision a reality. Rather than rely on huge training budgets or teams of consultants, the method described in this book focuses on solving real organizational problems, and helps healthcare organizations and those who labor within them to daily provide safe, effective, efficient, and timely patient care.
ISBN
9781934109366
Language
English
Material Type
Book
Call Number
REF AA 120 WOR 2012

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Health and Social Justice

https://cwslc.andornot.com/en/permalink/catalog123856
Roger, Jennifer Prah. Oxford: Oxford University Press , 2010.
Material Type
Book
Call Number
ET 100 RUG 2010
Availability
1 copy, 1 available
Health and Social Justice provides a theoretical framework for health ethics, public policy and law in which Dr Ruger introduces the health capability paradigm, an innovative and unique approach which considers the capability of health as a moral imperative. This book is the culmination of more tha…
Author
Roger, Jennifer Prah
Place of Publication
Oxford
Publisher
Oxford University Press
Publication Date
2010
Physical Description
Paperback 276pp
Subject
Social Justice
Health
Ethics
Public Policy
Abstract
Health and Social Justice provides a theoretical framework for health ethics, public policy and law in which Dr Ruger introduces the health capability paradigm, an innovative and unique approach which considers the capability of health as a moral imperative. This book is the culmination of more than a decade and a half of work to develop the health capability paradigm, with a vision of a world where all have the capability to be healthy. This vision is grounded in the Aristotelian view of human flourishing and also Amartya Sen's capability approach. In this new paradigm, not just health care, or even just health alone, but the capability for health itself is a moral imperative, as is ensuring the conditions that allow all individuals the means to achieve central health capabilities. Key tenets of health capability include health agency, shared health governance, where individuals, providers and institutions work together to create a social system enabling all to be healthy, and the use of theorized agreements and shared reasoning to guide social choice and shape health policy and decision-making. This book provides philosophical justification for the direct moral importance of health and the capability for health and follows a norms-based approach to health promotion. It employs a joint scientific and deliberative approach to guide health system development and reform, and the allocation of scarce health resources. The health capability paradigm integrates both proceduralist and consequentialist approaches to justice, and both moral and political legitimacy are critical.
ISBN
9780-19-965313-3
Material Type
Book
Call Number
ET 100 RUG 2010

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Patient and family education

https://cwslc.andornot.com/en/permalink/catalog110652
Porche, Robert A. Jr. (ed). Oakbrook Terrace, IL: Joint Commission on Accreditation of Healthcare Organizations , 2007. 2nd ed.
Material Type
Book
Call Number
REF IA 850 POR 2007
Availability
1 copy, 1 available
With the help of families, informed and educated patients can participate in their own treatment, assist in identifying errors before they occur, and improve outcomes. This fact is the foundation of the revised edition of this book, which is designed to guide and support educators at all levels of …
Author
Porche, Robert A. Jr. (ed).
Corporate Author
Joint Commission on Accreditation of Healthcare Organizations
Edition
2nd ed.
Place of Publication
Oakbrook Terrace, IL
Publisher
Joint Commission on Accreditation of Healthcare Organizations
Publication Date
2007
Physical Description
Paperback, 166 p.
Subject
Patient Education
Patient-Health Care Practitioner Relations. Doctor-Patient Relations.
Abstract
With the help of families, informed and educated patients can participate in their own treatment, assist in identifying errors before they occur, and improve outcomes. This fact is the foundation of the revised edition of this book, which is designed to guide and support educators at all levels of practice, and across a variety of health care settings.
ISBN
9781599400075
Language
English
Material Type
Book
Call Number
REF IA 850 POR 2007

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In a blink: Awareness, assessment, and adapting to patient communication needs

https://cwslc.andornot.com/en/permalink/catalog110641
Woods, Michael. Oak Brook, IL: Joint Commission Resources , 2007.
Material Type
Book
Call Number
REF IA 400 WOO 2007
Availability
1 copy, 1 available
Health care providers often overestimate their ability to communicate effectively in a way that ensures a patient's understanding. This puts compliance, safety, and outcomes at risk. This book aims to raise awareness, improve assessment, and help practitioners to adapt to patients' communication ne…
Author
Woods, Michael.
Place of Publication
Oak Brook, IL
Publisher
Joint Commission Resources
Publication Date
2007
Physical Description
Paperback, 145 p.
Subject
Patient-Health Care Practitioner Relations. Doctor-Patient Relations.
Abstract
Health care providers often overestimate their ability to communicate effectively in a way that ensures a patient's understanding. This puts compliance, safety, and outcomes at risk. This book aims to raise awareness, improve assessment, and help practitioners to adapt to patients' communication needs.
ISBN
9781599401102
Language
English
Material Type
Book
Call Number
REF IA 400 WOO 2007

Copies

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Patient education in health and illness

https://cwslc.andornot.com/en/permalink/catalog110647
Rankin, Sally H., Stallings, Karen Duffy, London, Fran. Philadelphia, PA: Lippincott Williams & Wilkins , 2005. 5th ed.
Material Type
Book
Call Number
REF IA 850 RAN 2005
Availability
1 copy, 1 available
This practical text/reference provides theory-based approaches to teaching patients of all ages and their families in a variety of healthcare settings.--Table of Contents: Principles of Contemporary Patient Education;; Patient Education in Nursing Practice;; Health Promotion: Models and Application…
Author
Rankin, Sally H.
Stallings, Karen Duffy
London, Fran
Edition
5th ed.
Place of Publication
Philadelphia, PA
Publisher
Lippincott Williams & Wilkins
Publication Date
2005
Physical Description
Paperback, 368 p.
Subject
Patient Education
Patient-Health Care Practitioner Relations. Doctor-Patient Relations.
Medical Directories. Resource Guides
UBC MD Undergrad
Abstract
This practical text/reference provides theory-based approaches to teaching patients of all ages and their families in a variety of healthcare settings.--Table of Contents: Principles of Contemporary Patient Education;
Patient Education in Nursing Practice;
Health Promotion: Models and Applications to Patient Education;
Integration of Cultural Systems and Beliefs;
Educational Theories for Teaching and Motivating Patients;
Staff Development in Patient Education: Meeting JCAHO Standards and Beyond;
Community Health Promotion: Assessment and Intervention;
Application of the Principles in Nursing Practice;
Assessment for Patient Education;
Planning: Shared Goals for Patient Education;
Educational Interventions for Patients and Families;
Patient Education Resources on the Internet;
Evaluating Patient Education Outcomes;
Case Management and Patient Education;
Community-Based Patient Education Programs
ISBN
0781748496
Language
English
Material Type
Book
Call Number
REF IA 850 RAN 2005

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No time to teach?: A nurse's guide to patient and family education

https://cwslc.andornot.com/en/permalink/catalog110643
London, Fran. Philadelphia, PA: Lippincott , 1999.
Material Type
Book
Call Number
REF IA 850 LON 1999
Availability
1 copy, 1 available
Teaching is one of the most valuable services nurses provide to patients and families. But whether in the hospital, clinic, home, or long-term care facility, other tasks and responsibilities often compete for nurses' time. This book offers nurses useful, everyday information to apply to real-life …
Author
London, Fran.
Place of Publication
Philadelphia, PA
Publisher
Lippincott
Publication Date
1999
Physical Description
Paperback, 437 p.
Subject
Patient Education
Patient-Health Care Practitioner Relations. Doctor-Patient Relations.
Nurse Practitioners
Abstract
Teaching is one of the most valuable services nurses provide to patients and families. But whether in the hospital, clinic, home, or long-term care facility, other tasks and responsibilities often compete for nurses' time. This book offers nurses useful, everyday information to apply to real-life nursing situations. It is written to provide guidance in educating patients of all ages and their families in a variety of health care settings.
ISBN
0781716446
Language
English
Material Type
Book
Call Number
REF IA 850 LON 1999

Copies

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Writing health information for patients and families: A guide to creating patient education materials that are easy to read, understand and use

https://cwslc.andornot.com/en/permalink/catalog111208
Wizowski, Lindsay, Harper, Theresa, Hutchings, Tracy. Hamilton, ON: Hamilton Health Sciences , 2008. Third Edition 2008.
Material Type
Book
Call Number
REF IA 850 WIZ 2008
Availability
4 copies, 4 available
For health care providers or educators interested in developing educational material in print or for the Internet, this book provides best practice - supported by knowledge from the emerging field of health literacy. In this 3rd edition new evidence is presented, including information from recent r…
Author
Wizowski, Lindsay
Harper, Theresa
Hutchings, Tracy
Edition
Third Edition 2008
Place of Publication
Hamilton, ON
Publisher
Hamilton Health Sciences
Publication Date
2008
Physical Description
Spiral Bound paperback: 128 p.
Subject
Patient Education
Patient-Health Care Practitioner Relations. Doctor-Patient Relations.
Abstract
For health care providers or educators interested in developing educational material in print or for the Internet, this book provides best practice - supported by knowledge from the emerging field of health literacy. In this 3rd edition new evidence is presented, including information from recent reports on health literacy in Canada.
ISBN
9780969743552
Language
English
Material Type
Book
Call Number
REF IA 850 WIZ 2008

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Enhancing the patient experience: Best practices for achieving and sustaining high patient satisfaction

https://cwslc.andornot.com/en/permalink/catalog113773
Nursing Executive Centre. Washington, DC: The Advisory Board Company , 2012.
Material Type
Book
Call Number
REF JC 500 NUR 2012
Availability
3 copies, 3 available
The Nursing Executive Center's holistic strategy for improving the patient experience has three parts: cultivating caregiver empathy, overcoming universal process barriers to a patient- and family- centered experience, and diagnosing institution-specific process barriers. This book provides 20 best…
Corporate Author
Nursing Executive Centre
Place of Publication
Washington, DC
Publisher
The Advisory Board Company
Publication Date
2012
Physical Description
128 p.
Subject
Nursing. Registered Nurse. RN
Leadership/Coaching
Abstract
The Nursing Executive Center's holistic strategy for improving the patient experience has three parts: cultivating caregiver empathy, overcoming universal process barriers to a patient- and family- centered experience, and diagnosing institution-specific process barriers. This book provides 20 best practices that equip nurse leaders to bring the holistic strategy to life within their institutions.
Language
English
Material Type
Book
Call Number
REF JC 500 NUR 2012

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Perfusion for congenital heart surgery: Notes on cardiopulmonary bypass for a complex patient population

https://cwslc.andornot.com/en/permalink/catalog119723
Matte, Gregory S. Hoboken, New Jersey: Wiley-Blackwell , 2015. 1st ed.
Material Type
Book
Call Number
REF FD 500 MAT 2015
Availability
2 copies, 2 available
Confidently devise a safe and successful ?plan for the pump run? for patients undergoing surgery for congenital heart disease. This practical guide for perfusionists and other members of the cardiac surgical team provides information on the devices, technology and techniques required for successful…
Author
Matte, Gregory S.
Edition
1st ed.
Place of Publication
Hoboken, New Jersey
Publisher
Wiley-Blackwell
Publication Date
2015
Physical Description
Hardcover, 196 p. ill.
Subject
Congenital Heart Diseases
Congenital Heart Diseases-Surgery
Medical Directories. Resource Guides
Abstract
Confidently devise a safe and successful ?plan for the pump run? for patients undergoing surgery for congenital heart disease. This practical guide for perfusionists and other members of the cardiac surgical team provides information on the devices, technology and techniques required for successful bypass of patients with congenital heart defects
Focuses on the latest technology and techniques and provides clear, matter-of-fact guidance based on specific diagnoses
ISBN
9781118900796
Language
English
Material Type
Book
Call Number
REF FD 500 MAT 2015

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Let patients help!

https://cwslc.andornot.com/en/permalink/catalog120092
deBronkart, Dave, Sands, Danny. Lexington, KY: CreateSpace Independent Publishing Platform , 2013. 1st ed.
Material Type
Book
Availability
1 copy, 1 available
Concise reasons, tips & methods for making patient engagement effective.; The third book by e-Patient Dave, cancer beater, blogger, internationally known keynote speaker and advocate for patient engagement; co-founder and past co-chair of the Society for Participatory Medicine. Profile: www.ePatien…
Author
deBronkart, Dave
Sands, Danny
Edition
1st ed.
Place of Publication
Lexington, KY
Publisher
CreateSpace Independent Publishing Platform
Publication Date
2013
Physical Description
Paperback, 80 p., no ill
Subject
Patient Advocacy
Patient Education
Communication
Abstract
Concise reasons, tips & methods for making patient engagement effective.
The third book by e-Patient Dave, cancer beater, blogger, internationally known keynote speaker and advocate for patient engagement; co-founder and past co-chair of the Society for Participatory Medicine. Profile: www.ePatientDave.com/about-dave
ISBN
9781466306493
Language
English
Material Type
Book

Copies

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Chinese cancer patient peer navigator toolkit: A model for language-based peer navigation

https://cwslc.andornot.com/en/permalink/catalog112530
Kwong, Sandy. [Vancouver, BC?]: BC Cancer Agency , 2013.
Website
http://www.cw.bc.ca/library/pdf/2013PeerNavigatorToolkit.pdf
Material Type
Book
Call Number
REF FE 220 CHI 2013
Availability
1 copy, 1 available
This guide describes the principles and processes involved in the development of the Chinese Peer Navigator Program at the BC Cancer Agency, Vancouver Centre and the bilingual resources that are used with Chinese-speaking patients (Mandarin, Cantonese and English).; This program also reflects “be…
  1 image     1 website  
Website
http://www.cw.bc.ca/library/pdf/2013PeerNavigatorToolkit.pdf
Author
Kwong, Sandy
Place of Publication
[Vancouver, BC?]
Publisher
BC Cancer Agency
Publication Date
2013
Physical Description
Softcover: 27 p.
Subject
Cancer-Coping
Cancer
Abstract
This guide describes the principles and processes involved in the development of the Chinese Peer Navigator Program at the BC Cancer Agency, Vancouver Centre and the bilingual resources that are used with Chinese-speaking patients (Mandarin, Cantonese and English).
This program also reflects “best practice” standards and can be used for future groups or organizations who may wish to adapt it for future peer navigator programs.
Language
English
Chinese
Material Type
Book
Call Number
REF FE 220 CHI 2013

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Transforming health care: Virginia Mason Medical Center's pursuit of the perfect patient experience

https://cwslc.andornot.com/en/permalink/catalog112908
Kenney, Charles. New York, NY: Taylor & Francis Group , 2011.
Material Type
Book
Call Number
REF AA 120 KEN 2011
Availability
25 copies, 23 available
The manufacturing industry has employed the Toyota Production System to reduce waste, improve quality, reduce defects and increase worker productivity. In 2001, Virginia Mason Medical Center, an integrated healthcare delivery system in Seattle, Washington set out to achieve its vision to become The…
Author
Kenney, Charles
Place of Publication
New York, NY
Publisher
Taylor & Francis Group
Publication Date
2011
Physical Description
Hardcover: 222 p.
Subject
Lean Leader Development
Abstract
The manufacturing industry has employed the Toyota Production System to reduce waste, improve quality, reduce defects and increase worker productivity. In 2001, Virginia Mason Medical Center, an integrated healthcare delivery system in Seattle, Washington set out to achieve its vision to become The Quality Leader by adopting the Toyota Production System as its management method
ISBN
9781563273759
Language
English
Material Type
Book
Call Number
REF AA 120 KEN 2011

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Making hospitals work: how to improve patient care while saving everyone's time and hospitals' resources

https://cwslc.andornot.com/en/permalink/catalog112911
Baker, Marc, Taylor, Ian, Mitchell, Alan. Goodrich, UK: Lean Enterprise Academy Ltd. , 2009.
Material Type
Book
Call Number
REF AA 120 BAK 2009
Availability
21 copies, 21 available
"Making Hospitals Work" provides a roadmap to healthcare leaders who are seeking to create a lean hospital.
Author
Baker, Marc
Taylor, Ian
Mitchell, Alan
Place of Publication
Goodrich, UK
Publisher
Lean Enterprise Academy Ltd.
Publication Date
2009
Physical Description
Paperback: 168 p.
Subject
Lean Leader Development
Abstract
"Making Hospitals Work" provides a roadmap to healthcare leaders who are seeking to create a lean hospital.
ISBN
978-0955147326
Language
English
Material Type
Book
Call Number
REF AA 120 BAK 2009

Copies

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Patients come second: Leading change by changing the way you lead

https://cwslc.andornot.com/en/permalink/catalog113864
Spiegelman, Paul, Berrett, Britt. New York, NY: An Inc. Original , 2013.
Material Type
Book
Call Number
REF JB 200 SPI 2013
Availability
4 copies, 4 available
Patients Come Second shakes up the traditional healthcare model, arguing that in order to care for and retain patients, leaders must first create exceptional teams and find ways to engage nurses, administrative staff, physicians, supervisors, and even housekeeping staff and switchboard operators. B…
Author
Spiegelman, Paul
Berrett, Britt
Place of Publication
New York, NY
Publisher
An Inc. Original
Publication Date
2013
Physical Description
Hardcover, 208 p.
Subject
Change Management
Administration
Hospitals
Leadership/Coaching
Abstract
Patients Come Second shakes up the traditional healthcare model, arguing that in order to care for and retain patients, leaders must first create exceptional teams and find ways to engage nurses, administrative staff, physicians, supervisors, and even housekeeping staff and switchboard operators. By connecting employees' work with a higher purpose and equipping them with the tools to become leaders themselves, patient care can be dramatically transformed. And with continuing healthcare changes on the horizon and ever-rising pressure to acquire and keep patients, doing so now is more important than ever.
ISBN
9780988842809
Language
English
Material Type
Book
Call Number
REF JB 200 SPI 2013

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