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Measuring Quality Improvement in Healthcare covers practical applications of the tools and techniques of statistical process control (SPC), including control charts, in healthcare settings. The authors' straightforward discussions of data collection, variation, and process improvement set the conte…
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What is a "World Class Production System"? The many lessons in this slim book form the basis of an answer to that question. John Black presents the reader with powerful JIT (Just-In-Time) concepts that can be applied to any business and how those concepts can be the basis of a change strategy for d…
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The Wisdom of Teams is the definitive work on how to create high-performance teams in any organization. Having sold nearly a half million copies and been translated into more than fifteen languages, the authors? clarion call that teams should be the basic unit of organization for most businesses ha…
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This guide will help teachers, individually and in groups, reflect on their teaching and renew their sense of vocation by exploring the inner landscape of their lives along Palmer's three dimensions--intellectual, emotional, and spiritual.
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This guide provides a 'framework' for people who lead training programs in a plain language approach to communications. Based on a two-day course, this reference is divided into nine modules that can be customized in order to help participants to develop the skills necessary to use a plain languag…
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Teaching is one of the most valuable services nurses provide to patients and families. But whether in the hospital, clinic, home, or long-term care facility, other tasks and responsibilities often compete for nurses' time. This book offers nurses useful, everyday information to apply to real-life …
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