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The Handbook of Quality and Service Improvement Tools brings together into a single resource 75 proven tools, theories and techniques for quality and service improvement. The handbook is divided into two sections: 1) a project management guide and 2) quality and service improvement tools
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Transitions, first published 25 years ago, addresses the job of managing workplace change. It provides a roadmap of the organizational transition process. The reader is guided step by step through the three stages of any transition: The Ending, The Neutral Zone, and, in time, The New Beginning.
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This book is for voluntary leaders of non-profit organizations and provides volunteer stories to illustrate and inspire leadership in any organization.
The Business of Kindness™ is a leading-edge approach aimed at enhancing wellness and sustainability for employees throughout the organization as well as for the organization itself.
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In The 7 Habits of Highly Effective People, author Stephen R. Covey presents a holistic, integrated, principle-centered approach for solving personal and professional problems. With penetrating insights and pointed anecdotes, Covey reveals a step-by-step pathway for living with fairness, integrity,…
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Award-winning journalist Reni Eddo-Lodge was frustrated with the way that discussions of race and racism are so often led by those blind to it, by those willfully ignorant of its legacy. Her response, Why I?m No Longer Talking to White People About Race, has transformed the conversation both in Bri…
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Questions are at the core of how we listen, behave, think, and relate--as individuals and organizations. Virtually everything we think and do is generated by questions. Questions push us into new territories. The future begins with our thinking, represented by the questions we ask ourselves. This b…
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Questions are at the core of how we listen, behave, think, and relate--as individuals and organizations. Virtually everything we think and do is generated by questions. Questions push us into new territories. The future begins with our thinking, represented by the questions we ask ourselves. This b…
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rom the author of "Change Management: the people side of change" comes a book just for employees.; After years of research with hundreds of organizations, employees now have the tools to succeed during organizational change. Practical information and real-life examples offer understanding about why…
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In Getting Things Done, veteran coach and management consultant David Allen shares the breakthrough methods for stress-free performance. From core principles to proven tricks, Getting Things Done can transform the way you work, showing you how to pick up the pace without wearing yourself down.
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Completely updated and revised. Are emails keeping you in the office late at night? Is your desk overflowing with things to read and process? Are you overwhelmed by loose ends and unfinished projects? Do you despair of finding time to concentrate on the bigger picture? This book offers powerful, pr…
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The Fifth Discipline, is based on fifteen years of experience in putting the book's ideas into practice. As Senge makes clear, in the long run the only sustainable competitive advantage is your organization's ability to learn faster than the competition. The leadership stories in the book demonstra…
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In recent years, while continuing to learn more about strengths, Gallup scientists have also been examining decades of data on the topic of leadership. They studied more than 1 million work teams, conducted more than 20,000 in-depth interviews with leaders, and even interviewed more than 10,000 fol…
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This course arose out of our work in the care of women in labour, their babies, and their families. Our single overriding objective is to improve the outcome and the process of intrapartum care. One way to achieve that objectie is through our continuing education. The ALARM course is one means …
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Organization expert and founder of Unclutterer.com Erin Rooney Doland shows you how to declutter and simplify your surroundings, and create the stress-free life you deserve?in just one week.; Simplicity is revolutionary! Doland's down-to-earth approach and useful, innovative suggestions for tacklin…
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Although office and administrative activities are usually 60 percent of the production costs in most manufacturing organizations, these areas often get excluded during lean initiatives. To achieve lean, office activities must fully support shop floor manufacturing operations to eliminate waste. The…
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The PMBOK Guide - Fifth edition reflects the collaboration and knowledge of working project managers and provides the fundamentals of project management as they apply to a wide range of projects. This internationally recognized standard gives project managers the essential tools to practice project…
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In this ?vital, necessary, and beautiful book? (Michael Eric Dyson), antiracist educator Robin DiAngelo deftly illuminates the phenomenon of white fragility and ?allows us to understand racism as a practice not restricted to ?bad people? (Claudia Rankine). Referring to the defensive moves that whit…
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This is a practical guide to designing and evaluating behaviour change interventions and policies. It is based on the Behaviour Change Wheel, a synthesis of 19 behaviour change frameworks that draw on a wide range of disciplines and approaches.; The guide is for policy makers, practitioners, interv…
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