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12 records – page 1 of 1.

How the way we talk can change the way we work: Seven languages for transformation

https://cwslc.andornot.com/en/permalink/catalog113139
Kegan, Robert, Lahey, Lisa Laskow. San Francisco, CA: Jossey-Bass: A Wiley Company , 2001.
Material Type
Book
Call Number
REF AA 130 KEG 2001
Availability
1 copy, 1 available
Language is the primary tool by which we communicate. Kegan and Lahey argue, though, that the words we use do more than represent feelings and attitudes. The very choice itself of one word or expression over another can determine feelings and attitudes and--most importantly--actions. In order to d…
Author
Kegan, Robert
Lahey, Lisa Laskow
Place of Publication
San Francisco, CA
Publisher
Jossey-Bass: A Wiley Company
Publication Date
2001
Physical Description
Softcover: 231 p.
Subject
Language/Communication
Change Management
Abstract
Language is the primary tool by which we communicate. Kegan and Lahey argue, though, that the words we use do more than represent feelings and attitudes. The very choice itself of one word or expression over another can determine feelings and attitudes and--most importantly--actions. In order to demonstrate their complex concept of the role of language in transformational learning, they offer this book, in part, as an instruction manual for collaborative exercises in self-assessment. They identify seven languages that one should adopt to overcome both internal and organization resistance to change.
ISBN
9780787963781
Language
English
Material Type
Book
Call Number
REF AA 130 KEG 2001

Copies

Copy 1 BC Children's and Women's Study and Learning Commons REF Available
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Social intelligence: The revolutionary new science of human relationships

https://cwslc.andornot.com/en/permalink/catalog113889
Goleman, Daniel. New York, NY: Bantam Books , 2006.
Material Type
Book
Call Number
REF CF 100 GOL 2006
Availability
3 copies, 2 available
Daniel Goleman has written a groundbreaking synthesis of the latest findings in biology and brain science, revealing that we are ?wired to connect? and the surprisingly deep impact of our relationships on every aspect of our lives. Far more than we are consciously aware, our daily encounters with p…
Author
Goleman, Daniel
Place of Publication
New York, NY
Publisher
Bantam Books
Publication Date
2006
Physical Description
Softcover,
Subject
Relationships
Intelligence
Abstract
Daniel Goleman has written a groundbreaking synthesis of the latest findings in biology and brain science, revealing that we are ?wired to connect? and the surprisingly deep impact of our relationships on every aspect of our lives. Far more than we are consciously aware, our daily encounters with parents, spouses, bosses, and even strangers shape our brains and affect cells throughout our bodies?down to the level of our genes?for good or ill. In Social Intelligence, Daniel Goleman explores an emerging new science with startling implications for our interpersonal world. Its most fundamental discovery: we are designed for sociability, constantly engaged in a ?neural ballet? that connects us brain to brain with those around us.
ISBN
9780553384499
Language
English
Material Type
Book
Call Number
REF CF 100 GOL 2006

Copies

Copy 1 BC Children's and Women's Study and Learning Commons Missing On Loan, due Tuesday, December 13, 2016
Copy 2 BC Children's and Women's Study and Learning Commons REF Available
Copy 3 BC Children's and Women's Study and Learning Commons REF Available
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Death by meeting: A leadership fable

https://cwslc.andornot.com/en/permalink/catalog120101
Lencioni, Patrick. San Francisco, CA: Jossey-Bass , 2004. 1st ed.
Material Type
Book
Call Number
AA 74 LEN 2004
Availability
1 copy, 1 available
In his latest page-turning work of business fiction, best-selling author Patrick Lencioni provides readers with another powerful and thought-provoking book, this one centered around a cure for the most painful yet underestimated problem of modern business: bad meetings. And what he suggests is bot…
Author
Lencioni, Patrick
Edition
1st ed.
Place of Publication
San Francisco, CA
Publisher
Jossey-Bass
Publication Date
2004
Physical Description
Hardcover, 260 p., no ill
Subject
Communication
Abstract
In his latest page-turning work of business fiction, best-selling author Patrick Lencioni provides readers with another powerful and thought-provoking book, this one centered around a cure for the most painful yet underestimated problem of modern business: bad meetings. And what he suggests is both simple and revolutionary.
Casey McDaniel, the founder and CEO of Yip Software, is in the midst of a problem he created, but one he doesn?t know how to solve. And he doesn?t know where or who to turn to for advice. His staff can?t help him; they?re as dumbfounded as he is by their tortuous meetings.
Then an unlikely advisor, Will Peterson, enters Casey?s world. When he proposes an unconventional, even radical, approach to solving the meeting problem, Casey is just desperate enough to listen.
ISBN
9780787968052
Language
English
Material Type
Book
Call Number
AA 74 LEN 2004

Copies

Copy 1 BC Children's and Women's Study and Learning Commons Available
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In a blink: Awareness, assessment, and adapting to patient communication needs

https://cwslc.andornot.com/en/permalink/catalog110641
Woods, Michael. Oak Brook, IL: Joint Commission Resources , 2007.
Material Type
Book
Call Number
REF IA 400 WOO 2007
Availability
1 copy, 1 available
Health care providers often overestimate their ability to communicate effectively in a way that ensures a patient's understanding. This puts compliance, safety, and outcomes at risk. This book aims to raise awareness, improve assessment, and help practitioners to adapt to patients' communication ne…
Author
Woods, Michael.
Place of Publication
Oak Brook, IL
Publisher
Joint Commission Resources
Publication Date
2007
Physical Description
Paperback, 145 p.
Subject
Patient-Health Care Practitioner Relations. Doctor-Patient Relations.
Abstract
Health care providers often overestimate their ability to communicate effectively in a way that ensures a patient's understanding. This puts compliance, safety, and outcomes at risk. This book aims to raise awareness, improve assessment, and help practitioners to adapt to patients' communication needs.
ISBN
9781599401102
Language
English
Material Type
Book
Call Number
REF IA 400 WOO 2007

Copies

Copy 1 BC Children's and Women's Study and Learning Commons REF Available
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5S for the office: Organizing the workplace to eliminate waste

https://cwslc.andornot.com/en/permalink/catalog120126
Fabrizio, Thomas A., Tapping, Don. New York, NY: Productivity Press , 2006. 1st ed.
Material Type
Book
Call Number
AA 74 FAB 2006
Availability
1 copy, 1 available
Although office and administrative activities are usually 60 percent of the production costs in most manufacturing organizations, these areas often get excluded during lean initiatives. To achieve lean, office activities must fully support shop floor manufacturing operations to eliminate waste. The…
Author
Fabrizio, Thomas A.
Tapping, Don
Edition
1st ed.
Place of Publication
New York, NY
Publisher
Productivity Press
Publication Date
2006
Physical Description
Paperback, 188 p., ill
Subject
Time Management
Communication
Abstract
Although office and administrative activities are usually 60 percent of the production costs in most manufacturing organizations, these areas often get excluded during lean initiatives. To achieve lean, office activities must fully support shop floor manufacturing operations to eliminate waste. The adoption of 5S throughout all office and administrative functions is the first step to increase efficiency.
In 5S for the Office: Organizing the Workplace to Eliminate Waste, Tom Fabrizio and Don Tapping bring the concepts of the 5S System -- effective tools for the elimination of waste on the shop floor -- into the office environment. The activities at the heart of 5S for the Office (organizing, ordering, cleaning, standardizing, and sustaining all of these) are completely logical. They are the basic rules for managing any effective workplace. However, it is the systematic method with which the 5S system approaches these activities that makes it unique.
This book is a blueprint for building a Lean foundation for your office
Readers of this book can immediately apply the concepts of 5S to their office and administrative activities, resulting in the elimination of waste, reduced production costs, and increased profits.
To introduce the 5S system and sell its use to executives as well as workers, consider purchasing
ISBN
9781563273186
Language
English
Material Type
Book
Call Number
AA 74 FAB 2006

Copies

Copy 1 BC Children's and Women's Study and Learning Commons Available
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Change your questions change your life: 10 powerful tools for life and work

https://cwslc.andornot.com/en/permalink/catalog111324
Adams, Marilee. San Francisco: CA: Berrett-Koehler Publishers, Inc. , 2009. 2nd Edition.
Material Type
Book
Call Number
REF AA 75 ADA 2009
Availability
48 copies, 36 available
Questions are at the core of how we listen, behave, think, and relate--as individuals and organizations. Virtually everything we think and do is generated by questions. Questions push us into new territories. The future begins with our thinking, represented by the questions we ask ourselves. This b…
Author
Adams, Marilee
Edition
2nd Edition
Place of Publication
San Francisco: CA
Publisher
Berrett-Koehler Publishers, Inc.
Publication Date
2009
Physical Description
Paperback: 196 pages
Subject
Leadership/Coaching
Abstract
Questions are at the core of how we listen, behave, think, and relate--as individuals and organizations. Virtually everything we think and do is generated by questions. Questions push us into new territories. The future begins with our thinking, represented by the questions we ask ourselves. This book shows readers how to consistently choose the questions that can lead them to success, both personally and professionally. This technique, called "QuestionsThinking, stimulates innovation, accelerate productivity, and create more rewarding relationships.
Notes
RESTRICTED TO PHSA LEADERSHIP COACHING PARTICIPANTS ONLY.
ISBN
9781576756003
Language
English
Material Type
Book
Call Number
REF AA 75 ADA 2009

Copies

Copy 7 BC Children's and Women's Study and Learning Commons On Loan, due Tuesday, March 13, 2018
Copy 24 BC Children's and Women's Study and Learning Commons On Loan, due Monday, May 20, 2024
Copy 10 BC Children's and Women's Study and Learning Commons On Loan, due Tuesday, September 19, 2023
Copy 14 BC Children's and Women's Study and Learning Commons On Loan, due Wednesday, June 5, 2024
Copy 27 BC Children's and Women's Study and Learning Commons On Loan, due Wednesday, May 15, 2024
Copy 22 BC Children's and Women's Study and Learning Commons On Loan, due Friday, July 3, 2015
Copy 23 BC Children's and Women's Study and Learning Commons On Loan, due Wednesday, June 5, 2024
Copy 39 BC Children's and Women's Study and Learning Commons On Loan, due Tuesday, March 13, 2018
Copy 44 BC Children's and Women's Study and Learning Commons On Loan, due Thursday, April 2, 2020
Copy 42 BC Children's and Women's Study and Learning Commons On Loan, due Thursday, January 30, 2020
Copy 50 BC Children's and Women's Study and Learning Commons On Loan, due Thursday, June 9, 2016
Copy 9 BC Children's and Women's Study and Learning Commons On Loan, due Tuesday, March 13, 2018
Copy 21 BC Children's and Women's Study and Learning Commons Missing Available
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Unclutter your life in one week

https://cwslc.andornot.com/en/permalink/catalog120104
Doland, Erin Rooney. New York, NY: Simon & Schuster, Inc. , 2009. 1st ed.
Material Type
Book
Call Number
AA 74 DOL 2009
Availability
1 copy, 0 available
Organization expert and founder of Unclutterer.com Erin Rooney Doland shows you how to declutter and simplify your surroundings, and create the stress-free life you deserve?in just one week.; Simplicity is revolutionary! Doland's down-to-earth approach and useful, innovative suggestions for tacklin…
Author
Doland, Erin Rooney
Edition
1st ed.
Place of Publication
New York, NY
Publisher
Simon & Schuster, Inc.
Publication Date
2009
Physical Description
Paperback, 240 p., no ill
Subject
Time Management
Leadership
Abstract
Organization expert and founder of Unclutterer.com Erin Rooney Doland shows you how to declutter and simplify your surroundings, and create the stress-free life you deserve?in just one week.
Simplicity is revolutionary! Doland's down-to-earth approach and useful, innovative suggestions for tackling the physical, mental, and systemic distractions in your home and office will help you:
-Part with sentimental clutter
-Organize your closet based on how you process information
-Build an effective and personalized filing system
-Avoid the procrastination that often hinders the process
-Maintain your harmonious home and work environments with minimal daily effort
-And much more!
ISBN
9781439150474
Language
English
Material Type
Book
Call Number
AA 74 DOL 2009

Copies

Copy 1 BC Children's and Women's Study and Learning Commons Missing On Loan, due Monday, October 14, 2019
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Child Life Department volunteer manual

https://cwslc.andornot.com/en/permalink/catalog111078
Hochu, Joanne, Child Life Department, Volunteer Resources Department. [Vancouver, BC?]: BC Children's Hospital , 2008.
Material Type
Book
Call Number
REF JC 850 HOC 2008
Availability
1 copy, 1 available
Volunteers with the Child Life Department at BC Children's Hospital talk about their experiences.
Author
Hochu, Joanne
Child Life Department
Volunteer Resources Department
Place of Publication
[Vancouver, BC?]
Publisher
BC Children's Hospital
Publication Date
2008
Physical Description
Softcover booklet: 31 p.
Subject
Volunteers
Children's Hospitalization
Children's Health. Pediatrics
Family Centred Care
Abstract
Volunteers with the Child Life Department at BC Children's Hospital talk about their experiences.
Language
English
Material Type
Book
Call Number
REF JC 850 HOC 2008

Copies

Copy 1 BC Children's and Women's Study and Learning Commons Missing Available
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Who moved my cheese? An a-mazing way to deal with change in your work and in your life

https://cwslc.andornot.com/en/permalink/catalog109638
Johnson, Spencer. New York, NY: G.P. Putnam's Sons , 2002.
Material Type
Book
Call Number
REF BD 620 JOH 2002
Availability
1 copy, 1 available
This is a brief tale of two mice and two humans who live in a maze and one day are faced with change: someone moves their cheese. Reactions vary from quick adjustment to waiting for the situation to change by itself to suit their needs. This story is about adjusting attitudes toward change in life,…
Author
Johnson, Spencer
Place of Publication
New York, NY
Publisher
G.P. Putnam's Sons
Publication Date
2002
Physical Description
Hardcover, 96 pages
Subject
Work Behaviour
Abstract
This is a brief tale of two mice and two humans who live in a maze and one day are faced with change: someone moves their cheese. Reactions vary from quick adjustment to waiting for the situation to change by itself to suit their needs. This story is about adjusting attitudes toward change in life, especially at work. Change occurs whether a person is ready or not, but the author affirms that it can be positive. His principles are to anticipate change, let go of the old, and do what you would do if you were not afraid.
ISBN
0399144463
Language
English
Material Type
Book
Call Number
REF BD 620 JOH 2002

Copies

Copy 1 BC Children's and Women's Study and Learning Commons REF Available
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From silence to voice: What nurses know and must communicate to the public

https://cwslc.andornot.com/en/permalink/catalog112883
Buresh, Bernice, Gordon, Suzanne. [Ottawa, ON]: Canadian Nurses Association , 2000. 1st ed.
Material Type
Book
Call Number
REF JC 500 BUR 2000
Availability
3 copies, 3 available
A communication guidebook designed for nurses to help them educate the public about their important work and gain greater respect and public support for it.
Author
Buresh, Bernice
Gordon, Suzanne
Edition
1st ed.
Place of Publication
[Ottawa, ON]
Publisher
Canadian Nurses Association
Publication Date
2000
Physical Description
Paperback: 294 p.
Subject
Nursing. Registered Nurse. RN
Abstract
A communication guidebook designed for nurses to help them educate the public about their important work and gain greater respect and public support for it.
ISBN
1551199742
Language
English
Material Type
Book
Call Number
REF JC 500 BUR 2000

Copies

Copy 1 BC Children's and Women's Study and Learning Commons REF Available
Copy 2 BC Children's and Women's Study and Learning Commons REF Available
Copy 3 BC Children's and Women's Study and Learning Commons REF Available
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Health literacy from A to Z: Practical ways to communicate your health message

https://cwslc.andornot.com/en/permalink/catalog110644
Osborne, Helen. Sudbury, MA: Jones & Bartlett Publishers , 2005.
Material Type
Book
Call Number
REF IA 850 OSB 2005
Availability
2 copies, 2 available
An easy-to-use resource guide on ways to effectively convey health information. Whether you are a health provider, public health specialist, health educator, practice manager, literacy teacher, professor, student, or librarian, this book is for you.
Author
Osborne, Helen.
Place of Publication
Sudbury, MA
Publisher
Jones & Bartlett Publishers
Publication Date
2005
Physical Description
Paperback, 293 p.
Subject
Patient Education
Patient-Health Care Practitioner Relations. Doctor-Patient Relations.
Abstract
An easy-to-use resource guide on ways to effectively convey health information. Whether you are a health provider, public health specialist, health educator, practice manager, literacy teacher, professor, student, or librarian, this book is for you.
ISBN
0763745502
Language
English
Material Type
Book
Call Number
REF IA 850 OSB 2005

Copies

Copy 1 BC Children's and Women's Study and Learning Commons REF Available
Copy 2 BC Children's and Women's Study and Learning Commons REF Available
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ADKAR: A model for change in business, government and our community: How to implement successful change in our personal lives and professional careers

https://cwslc.andornot.com/en/permalink/catalog112880
Hiatt, Jeffrey M. Loveland, Colorado: Prosci Learning Center Publications , 2006.
Material Type
Book
Call Number
REF AA 130 HIA 2006
Availability
27 copies, 24 available
In his first complete text on the ADKAR model, Jeff Hiatt explains the origin of the model and explores what drives each building block of ADKAR. Learn how to build awareness, create desire, develop knowledge, foster ability and reinforce changes in your organization. The ADKAR Model is changing h…
Author
Hiatt, Jeffrey M.
Place of Publication
Loveland, Colorado
Publisher
Prosci Learning Center Publications
Publication Date
2006
Physical Description
Softcover: 144 p.
Subject
Change Management
Abstract
In his first complete text on the ADKAR model, Jeff Hiatt explains the origin of the model and explores what drives each building block of ADKAR. Learn how to build awareness, create desire, develop knowledge, foster ability and reinforce changes in your organization. The ADKAR Model is changing how we think about managing the people side of change, and provides a powerful foundation to help you succeed at change.
Notes
A= Awareness
D= Desire
K= Knowledge
A= Ability
R= Reinforcement
ISBN
9781930885509
Language
English
Material Type
Book
Call Number
REF AA 130 HIA 2006

Copies

Copy 10 BC Children's and Women's Study and Learning Commons REF On Loan, due Wednesday, June 5, 2024
Copy 6 BC Children's and Women's Study and Learning Commons REF On Loan, due Wednesday, May 8, 2024
Copy 22 BC Children's and Women's Study and Learning Commons REF On Loan, due Wednesday, April 11, 2018
Copy 11 BC Children's and Women's Study and Learning Commons REF Available
Copy 12 BC Children's and Women's Study and Learning Commons REF Available
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12 records – page 1 of 1.