Author

Schein, Edgar H

Schein, Peter A

Edition

2nd

Place of Publication

Oakland, California

Publisher

Berrett-Koehler Publishers

Publication Date

2021

Physical Description

192 pp

Subjects

Leadership

Coaching

Subject

Leadership/Coaching

Abstract

This worldwide bestseller offers simple guidance for building the kind of open and trusting relationships vital for tackling global systemic challenges and developing adaptive, innovative organizations?over 200,000 copies sold and translated into seventeen languages!

We live, say Edgar and Peter Schein, in a culture of ?tell.? All too often we tell others what we think they need to know or should do. But whether we are leading or following, what matters most is we get to the truth. We have to develop a commitment to sharing vital facts and identifying faulty assumptions?it can mean the difference between success and failure. This is why we need Humble Inquiry more than ever.

The Scheins define Humble Inquiry as ?the gentle art of drawing someone out, of asking questions to which you do not know the answer, of building relationships based on curiosity and interest in the other person.? It was inspired by Edgar?s twenty years of work in high-hazard industries and the health-care system, where honest communication can literally mean the difference between life and death.

In this new edition the authors look at how Humble Inquiry differs from other kinds of inquiry, offer examples of it in action, and show how to overcome the barriers that keep us telling when we should be asking. This edition offers a deepening and broadening of this concept, seeing it as not just a way of posing questions but an entire attitude that includes better listening, better responding to what others are trying to tell us, and better revealing of ourselves. Packed with case examples and a full chapter of exercises and simulations, this is a major contribution to how we see human conversational dynamics and relationships, presented in a compact, personal, and eminently practical way.

ISBN

978-1523092628

Language

English

Material Type

Book

Call Number

REF AA 510 SCH 2021

Copies

Author

St. Pierre, Michael

Buerschaper, Cornelius

Simon, Robert

Edition

2nd Ed.

Place of Publication

Berlin, Germany

Publisher

Springer-Verlag

Publication Date

2011

Physical Description

Hardcover: 346 pages

Subject

Emergency Care Services. Emergency Room. ER

Emergency Medicine

Safety

Abstract

Critical situations in acute and emergency care are one of the great clinical challenges because of the uncertainty, high stakes, time pressure, and stress that are involved. This book provides a comprehensive outline of all the human factors issues relevant to patient safety during acute care. Following an initial section discussing the basic principles of human behavior and decision making, the various influences on safe patient care are discussed in depth. These are divided into three interacting groups: individual factors, team factors, and organizational factors. Relevant psychological theories are carefully examined, and case studies and descriptions of proven strategies help to ground these theories in daily practice. This newly revised edition will help both physicians and non-physicians to better understand the principles of human behavior and decision making in critical situations and thus to provide safer treatment.

ISBN

9783642196997

Language

English

Material Type

Book

Call Number

REF EB 800 STP 2011

Copies

Author

Roberts, James

Custalow, Catherine

Thomsen, Todd

Hedges, Jerris

Edition

6th ed.

Place of Publication

Philadelphia, PA

Publisher

Elsevier Saunders

Publication Date

2014

Subject

Emergency Medicine

Emergency Care Services. Emergency Room. ER

UBC MD Undergrad

Abstract

Covers the equipment, devices, drug therapies, and techniques you need to know for effective practice of emergency medicine.

ISBN

9781455706068

Language

English

Material Type

Book

Call Number

REF EB 800 ROB 2014

Copies