Author

Carey, Raymond G.

Lloyd, Robert C.

Place of Publication

New York, NY

Publisher

Quality Resources

Publication Date

1995

Physical Description

Softcover: 194 p.

Subject

Lean Leader Development

Abstract

Measuring Quality Improvement in Healthcare covers practical applications of the tools and techniques of statistical process control (SPC), including control charts, in healthcare settings. The authors' straightforward discussions of data collection, variation, and process improvement set the context for the use and interpretation of control charts. Their approach incorporates "the voice of the customer" as a key element driving the improvement processes and outcomes.

ISBN

9780527762933

Language

English

Material Type

Book

Call Number

REF AA 120 CAR 1995

Copies

Website

http://www.cw.bc.ca/library/pdf/Risk communication book remediated2.pdf

Website Notes

Click on the link above to view/print.

Author

Fischhoff, Baruch

Brewer, Noel T.

Downs, Julie S.(eds.)

Corporate Author

Food & Drug Administration (FDA), US Department of Health & Human Services

Place of Publication

Maryland, USA

Publisher

FDA, US Department of Health & Human Services

Publication Date

2011

Physical Description

PDF file: 242 p.

Subject

Leadership/Coaching

Communication

Abstract

Effective risk communication is essential to the well-being of any organization and those people who depend on it. Ineffective communication can cost lives, money, and reputations. Communicating Risks and Benefits: An Evidence-Based User's Guide provides the scientific foundations for effective communication.

Language

English

Material Type

Book

Online