Author

Rosenberg, Marshall B.

Edition

3rd ed.

Place of Publication

Encinitas, CA

Publisher

PuddleDancer Press

Publication Date

2015

Physical Description

Softcover, 280 p.

Subject

Communication

Relationships

Abstract

An enlightening look at how peaceful communication can create compassionate connections with family, friends, and other acquaintances, this international bestseller uses stories, examples, and sample dialogues to provide solutions to communication problems both at home and in the workplace. Guidance is provided on identifying and articulating feelings and needs, expressing anger fully, and exploring the power of empathy in order to speak honestly without creating hostility, break patterns of thinking that lead to anger and depression, and communicate compassionately. Included in the new edition is a chapter on conflict resolution and mediation.

ISBN

9781892005281

Language

English

Material Type

Book

Call Number

REF CF 100 ROS 2015

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Author

Ahmed, Sara

Place of Publication

London

Publisher

Duke University Press

Publication Date

2012

Physical Description

243pp

Subjects

Anti-Racism

Diversity

Abstract

What does diversity do? What are we doing when we use the language of diversity? Sara Ahmed offers an account of the diversity world based on interviews with diversity practitioners in higher education, as well as her own experience of doing diversity work. Diversity is an ordinary, even unremarkable, feature of institutional life. Yet diversity practitioners often experience institutions as resistant to their work, as captured through their use of the metaphor of the "brick wall." On Being Included offers an explanation of this apparent paradox. It explores the gap between symbolic commitments to diversity and the experience of those who embody diversity. Commitments to diversity are understood as "non-performatives" that do not bring about what they name. The book provides an account of institutional whiteness and shows how racism can be obscured by the institutionalization of diversity. Diversity is used as evidence that institutions do not have a problem with racism. On Being Included offers a critique of what happens when diversity is offered as a solution. It also shows how diversity workers generate knowledge of institutions in attempting to transform them.

ISBN

9780-8223-52365

Language

English

Material Type

Book

Call Number

REF NR 100 AHM 2012

Copies

Author

Parnell, Terri Ann

Edition

1st ed.

Place of Publication

New York, NY

Publisher

Springer Publishing Company, LLC

Publication Date

2015

Physical Description

Paperback, 302 p., ill.

Subject

Nursing

Nursing Education

Communication

Nurse Practitioners

Abstract

This health literacy textbook provides an overview of health literacy, discusses the magnitude of the issue, and explains implications of low health literacy. It details strategies to enhance effective communication between patients and nursing practitioners. Through case-based examples, this textbook and clinical guide assists nurses in developing the requisite skills needed to communicate effectively so that patients can truly make informed health decisions and enhance health outcomes.

Key Features:

Provides a solid foundation for developing skills that foster health literacy among all patients and practitioners

Assists in meeting the regulatory requirements for providing culturally and linguistically appropriate patient education

Includes guidelines for improving health literacy according to increasingly evolving regulatory standards

Includes case-based examples to illustrate the purpose and effectiveness of enhancing patient and provider health literacy skills

Addresses both oral and written communication strategies

ISBN

9780826161727

Language

English

Material Type

Book

Call Number

REF JC 530 PAR 2015

Copies