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Crucial Conversations: Tools for Talking When Stakes are High

https://cwslc.andornot.com/en/permalink/catalog123899
Rowland, Deborah. New York: McGraw Hill , 2012. 2nd.
Material Type
Book
Call Number
REF AA 84 PAT 2012
Availability
1 copy, 1 available
The book that revolutionized business communications has been updated for today?s workplace. Crucial Conversations provides powerful skills to ensure every conversation―especially difficult ones―leads to the results you want. Written in an engaging and witty style, the book teaches read…
Author
Rowland, Deborah
Edition
2nd
Place of Publication
New York
Publisher
McGraw Hill
Publication Date
2012
Physical Description
Paperback, 243 pages
Subject
Leadership/Coach
Mindful Change
Workplace Learning
Abstract
The book that revolutionized business communications has been updated for today?s workplace. Crucial Conversations provides powerful skills to ensure every conversation―especially difficult ones―leads to the results you want. Written in an engaging and witty style, the book teaches readers how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person.
ISBN
978007-1771320
Language
English
Material Type
Book
Call Number
REF AA 84 PAT 2012

Copies

Copy 1 BC Children's and Women's Study and Learning Commons REF Available
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Learning everywhere: How mobile content strategies are transforming training

https://cwslc.andornot.com/en/permalink/catalog112731
Udell, Chad. Nashville, TN: Rockbench Publishing , 2012.
Material Type
Book
Call Number
REF AA 320 UDE 2012
Availability
1 copy, 1 available
This text demystifies the many choices involved in developing mobile learning content, and provides real-world experience on how to get down to the business of creating mobile learning. The author's goal is to explain mobile design and development to learning professionals in the context of creatin…
Author
Udell, Chad
Place of Publication
Nashville, TN
Publisher
Rockbench Publishing
Publication Date
2012
Physical Description
Hardcover, 287 pages
Subject
Learning
Abstract
This text demystifies the many choices involved in developing mobile learning content, and provides real-world experience on how to get down to the business of creating mobile learning. The author's goal is to explain mobile design and development to learning professionals in the context of creating best of breed mobile experiences, while leveraging superior user interface design and development techniques. A framework of four content types gives instructional designers, learning developers, and managers a solid grounding in the exciting possibilities for learning using mobile phones, tablets and other devices.
ISBN
978-1-60544-017-0
Language
English
Material Type
Book
Call Number
REF AA 320 UDE 2012

Copies

Copy 1 BC Children's and Women's Study and Learning Commons REF Available
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Still Moving: How to Lead a Mindful Change

https://cwslc.andornot.com/en/permalink/catalog123897
Rowland, Deborah. West Sussex: Wiley Blackwell , 2017.
Material Type
Book
Call Number
REF AA 82 ROW 2017
Availability
1 copy, 1 available
Still Moving: How to Lead Mindful Change sets out an innovative approach for guiding organisations and indeed entire systems through ongoing, disruptive change. It combines Deborah Rowland?s own rigorous research into change and its leadership with insights from her extensive field experience helpi…
Author
Rowland, Deborah
Place of Publication
West Sussex
Publisher
Wiley Blackwell
Publication Date
2017
Physical Description
Paperback, 250 pages
Subject
Leadership/Coach
Mindful Change
Abstract
Still Moving: How to Lead Mindful Change sets out an innovative approach for guiding organisations and indeed entire systems through ongoing, disruptive change. It combines Deborah Rowland?s own rigorous research into change and its leadership with insights from her extensive field experience helping major global corporations including GlaxoSmithKline, RWE and Shell achieve lasting change with increased productivity, employee engagement and responsible societal impact. It is filled with helpful inspiring stories of leadership and change from the real world and, bravely, the author?s own personal journey.
Challenging leaders to cultivate both their inner and outer skills necessary for success, Still Moving weaves together the ?being? and ?doing? states of leading change and emphasises the importance of a mindful stance and deep systemic perception within a leader. With the goal of collaborative, sustainable change, the book delves into a variety of important topics, including present-moment awareness, intentional response, edge and tension and emergent change. Compelling and provocative, Still Moving questions the conventional wisdom of much change theory and asks that leaders first work on their inner source in order to more effortlessly change the world around them.
ISBN
9781119-164920
Language
English
Material Type
Book
Call Number
REF AA 82 ROW 2017

Copies

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MAP IT: The Hands On Guide to Strategic Training Design

https://cwslc.andornot.com/en/permalink/catalog121467
Moore, Cathy. Montesa Press , 2017.
Call Number
REF KT 100 MOO 2017
Availability
2 copies, 2 available
For more than 30 years, Cathy Moore has been a passionate advocate for improving performance by respecting and deeply challenging people. She?s the creator of the action mapping model for training design, which she teaches to Fortune 500 companies, government agencies, international NGOs, and other…
Author
Moore, Cathy
Publisher
Montesa Press
Publication Date
2017
Physical Description
406 pp
Subjects
Knowledge
Strategic planning
Subject
Learning
Abstract
For more than 30 years, Cathy Moore has been a passionate advocate for improving performance by respecting and deeply challenging people. She?s the creator of the action mapping model for training design, which she teaches to Fortune 500 companies, government agencies, international NGOs, and other organizations worldwide.
ISBN
9780999174500
Language
English
Call Number
REF KT 100 MOO 2017

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Making eLearning stick: Techniques for easy and effective transfer of technology-supported training

https://cwslc.andornot.com/en/permalink/catalog112730
Carnes, Barbara. Alexandria, VA: ASTD Press , 2012.
Material Type
Book
Call Number
REF AA 320 CAR 2012
Availability
1 copy, 1 available
Making E-Learning Stick is comprised of 25+ easy-to-implement, low- or no-cost techniques that will increase learning transfer in both asynchronous e-learning and live virtual training. The techniques can be used alone or in combination with one another, providing you with numerous ideas and strate…
Author
Carnes, Barbara
Place of Publication
Alexandria, VA
Publisher
ASTD Press
Publication Date
2012
Physical Description
Paperback 132 pages
Subject
Learning
Abstract
Making E-Learning Stick is comprised of 25+ easy-to-implement, low- or no-cost techniques that will increase learning transfer in both asynchronous e-learning and live virtual training. The techniques can be used alone or in combination with one another, providing you with numerous ideas and strategies for enhancing learning transfer.
ISBN
978-1-56286-847-5
Language
English
Material Type
Book
Call Number
REF AA 320 CAR 2012

Copies

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The Chief Learning Officer

https://cwslc.andornot.com/en/permalink/catalog123900
Elkeles, Tamar, Phillips, Jack. London: Routledge , 2010.
Material Type
Book
Call Number
AA 85 ELK 2011
Availability
1 copy, 1 available
New business realities and customer demands, coupled with new technologies in a changing competitive landscape are causing corporate learning departments to rethink their value, role, and impact in the organization. In a constantly changing business landscape with limited resources and tight budget…
Author
Elkeles, Tamar
Phillips, Jack
Place of Publication
London
Publisher
Routledge
Publication Date
2010
Physical Description
Paperback 334pp
Subject
Learning
Development
Abstract
New business realities and customer demands, coupled with new technologies in a changing competitive landscape are causing corporate learning departments to rethink their value, role, and impact in the organization. In a constantly changing business landscape with limited resources and tight budgets, learning must be viewed as essential to a successful achievement of business goals. The individual driving this function, the Chief Learning Officer (CLO), is in a unique position to add significant value to the organization. The role of the CLO is to drive value, focusing on issues such as business alignment, managing resources, innovation, customer service and ROI. The challenge is to show value to the organization in terms that business leaders and financial analysts can understand and appreciate. Written from the perspective of the CLO, this book discusses nine important value-adding strategies, making up this critical role of the CLO of the future. At least twenty high profile CLOs provide their strategies on each of these issues.
This book is essential reading for both the training and HR communities who need to show the value and connect learning to the business. This book shows the value that can be achieved in the organization if it is managed and organized properly and the appropriate leadership is provided.
ISBN
9780-7506-79251
Material Type
Book
Call Number
AA 85 ELK 2011

Copies

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Switch: How to change things when change is hard

https://cwslc.andornot.com/en/permalink/catalog111413
Heath, Chip, Heath, Dan. [Toronto, ON]: Random House Canada , 2010.
Material Type
Book
Call Number
REF AA 75 HEA 2010
Availability
2 copies, 2 available
In Switch, the authors (business professor; teacher/pubisher) bring together research in psychology, sociology, and other fields to show how people can effect transformative change. For managers, executives and anyone else looking to make a change.
Author
Heath, Chip
Heath, Dan
Place of Publication
[Toronto, ON]
Publisher
Random House Canada
Publication Date
2010
Physical Description
Hardcover: 305 p.
Subject
Leadership/Coaching
Change Management
Abstract
In Switch, the authors (business professor; teacher/pubisher) bring together research in psychology, sociology, and other fields to show how people can effect transformative change. For managers, executives and anyone else looking to make a change.
ISBN
978-0307357274
Language
English
Material Type
Book
Call Number
REF AA 75 HEA 2010

Copies

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Innovative Performance Support: Strategies and Practices for Learning in the Workflow

https://cwslc.andornot.com/en/permalink/catalog121468
Gottfredson, Conrad, Mosher, Bob. [United States]: McGraw Hill , 2011.
Call Number
REF KT 100 GOT 2011
Availability
2 copies, 2 available
Offers you a concise and comprehensive overview of performance support (PS) practices - ongoing, job specific resources, that ensure employees perform effectively on the job.
Author
Gottfredson, Conrad
Mosher, Bob
Place of Publication
[United States]
Publisher
McGraw Hill
Publication Date
2011
Physical Description
255 pp
Subject
Learning
Abstract
Offers you a concise and comprehensive overview of performance support (PS) practices - ongoing, job specific resources, that ensure employees perform effectively on the job.
ISBN
9780071703116
Language
English
Call Number
REF KT 100 GOT 2011

Copies

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Leaving ADDIE for SAM: An agile model for developing the best learning experiences

https://cwslc.andornot.com/en/permalink/catalog112732
Allen, Michael, Sites, Richard. Alexandria, VA: ASTD Press , 2012.
Material Type
Book
Call Number
REF AA 320 ALL 2013
Availability
1 copy, 1 available
The ADDIE process is past its prime.; It was developed long before Agile and other iterative processes that have introduced greater efficiencies in design and development, fostered more creativity, and addressed effective stakeholder involvement. Leaving ADDIE for SAM introduces two new concepts - …
Author
Allen, Michael
Sites, Richard
Place of Publication
Alexandria, VA
Publisher
ASTD Press
Publication Date
2012
Physical Description
Paperback, 202 pages
Subject
Learning
Abstract
The ADDIE process is past its prime.
It was developed long before Agile and other iterative processes that have introduced greater efficiencies in design and development, fostered more creativity, and addressed effective stakeholder involvement. Leaving ADDIE for SAM introduces two new concepts - SAM, the Successive Approximation Model, and the Savvy Start. Together, they incorporate contemporary design and development processes that reduce the complexity of instructional design and development, yielding more energetic and effective learning experiences.
ISBN
978-1-56286-711-9
Language
English
Material Type
Book
Call Number
REF AA 320 ALL 2013

Copies

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Systems thinking playbook: Exercises to stretch and build learning and systems thinking capabilities

https://cwslc.andornot.com/en/permalink/catalog113887
Sweeney, Linda B., Meadows, Dennis. White River Junction, VT: Chelsea Green , 2010.
Material Type
Book
Call Number
REF AA 80 SWE 2010
Availability
2 copies, 2 available
This book provides short gaming exercises that illustrate the subtleties of systems thinking. The companion DVD shows the authors introducing and running each of the thirty games. The thirty games are classified by these areas of learning: Systems Thinking, Mental Models, Team Learning, Shared Visi…
Author
Sweeney, Linda B.
Meadows, Dennis
Place of Publication
White River Junction, VT
Publisher
Chelsea Green
Publication Date
2010
Physical Description
Hardcover, 256 p.; DVD
Subject
Learning
Systems Thinking
Abstract
This book provides short gaming exercises that illustrate the subtleties of systems thinking. The companion DVD shows the authors introducing and running each of the thirty games. The thirty games are classified by these areas of learning: Systems Thinking, Mental Models, Team Learning, Shared Vision, and Personal Mastery. Each description clearly explains when, how, and why the game is useful. There are explicit instructions for debriefing each exercise as well as a list of all required materials.
ISBN
9781603582582
Language
English
Material Type
Book
Call Number
REF AA 80 SWE 2010

Copies

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Medical moulage: How to make your simulations come alive

https://cwslc.andornot.com/en/permalink/catalog113268
Merica, Bobbie J. Philadelphia, PA: F.A. Davis Company , 2012.
Material Type
Book
Call Number
REF AA 320 MER 2012
Availability
1 copy, 1 available
A guide to creating over 300 special effects for clinical simulations. Simple recipes with over 1,200 vibrant, full-color illustrations provide step-by-step directions that use readily available ingredients. Heighten the realism in your simulations whether using manikins or live actors.
Author
Merica, Bobbie J.
Place of Publication
Philadelphia, PA
Publisher
F.A. Davis Company
Publication Date
2012
Physical Description
Hardback; 652 pages
Subject
Learning
E-Learning
Abstract
A guide to creating over 300 special effects for clinical simulations. Simple recipes with over 1,200 vibrant, full-color illustrations provide step-by-step directions that use readily available ingredients. Heighten the realism in your simulations whether using manikins or live actors.
ISBN
978-0803624993
Language
English
Material Type
Book
Call Number
REF AA 320 MER 2012

Copies

Copy 1 BC Children's and Women's Study and Learning Commons REF Available
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Teaming: How organizations learn, innovate, and compete in the knowledge economy

https://cwslc.andornot.com/en/permalink/catalog112838
Emondson, Amy C. San Francisco, CA: Jossey-Bass , 2012.
Material Type
Book
Call Number
REF AA 75 EDM 2012
Availability
1 copy, 1 available
A practical evidenced based book on how leaders and organizations must approach the increasing complexity of problems they face. The author presents a clear explanation of practical management concepts for increasing learning capability for business results; Introduces a framework that clarifies ho…
Author
Emondson, Amy C.
Place of Publication
San Francisco, CA
Publisher
Jossey-Bass
Publication Date
2012
Physical Description
Hardcover; 334 pages
Subject
Leadership/Coaching
Abstract
A practical evidenced based book on how leaders and organizations must approach the increasing complexity of problems they face. The author presents a clear explanation of practical management concepts for increasing learning capability for business results; Introduces a framework that clarifies how learning processes must be altered for different kinds of work; Explains how Collaborative Learning works, and gives tips for how to do it well; Includes case-study research on Intermountain healthcare, Prudential, GM, Toyota, IDEO, the IRS, and both Cincinnati and Minneapolis Children's Hospitals, among others.
ISBN
978-0-7879-7093-2
Language
English
Material Type
Book
Call Number
REF AA 75 EDM 2012

Copies

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Patients come second: Leading change by changing the way you lead

https://cwslc.andornot.com/en/permalink/catalog113864
Spiegelman, Paul, Berrett, Britt. New York, NY: An Inc. Original , 2013.
Material Type
Book
Call Number
REF JB 200 SPI 2013
Availability
4 copies, 4 available
Patients Come Second shakes up the traditional healthcare model, arguing that in order to care for and retain patients, leaders must first create exceptional teams and find ways to engage nurses, administrative staff, physicians, supervisors, and even housekeeping staff and switchboard operators. B…
Author
Spiegelman, Paul
Berrett, Britt
Place of Publication
New York, NY
Publisher
An Inc. Original
Publication Date
2013
Physical Description
Hardcover, 208 p.
Subject
Change Management
Administration
Hospitals
Leadership/Coaching
Abstract
Patients Come Second shakes up the traditional healthcare model, arguing that in order to care for and retain patients, leaders must first create exceptional teams and find ways to engage nurses, administrative staff, physicians, supervisors, and even housekeeping staff and switchboard operators. By connecting employees' work with a higher purpose and equipping them with the tools to become leaders themselves, patient care can be dramatically transformed. And with continuing healthcare changes on the horizon and ever-rising pressure to acquire and keep patients, doing so now is more important than ever.
ISBN
9780988842809
Language
English
Material Type
Book
Call Number
REF JB 200 SPI 2013

Copies

Copy 1 BC Children's and Women's Study and Learning Commons REF Available
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Peak: How to master almost anything

https://cwslc.andornot.com/en/permalink/catalog114289
Ericsson, Anders, Pool, Robert. [Toronto, ON]: Viking , 2016.
Material Type
Book
Call Number
REF AA 75 ERI 2016
Availability
1 copy, 1 available
For the first time in decades of groundbreaking research, the inventor of the 10,000-hour rule explains his techniques for developing mastery of any skill; We live in a world full of people with extraordinary abilities. Consider what Roger Federer can do with a tennis ball, or Connor McDavid with a…
Author
Ericsson, Anders
Pool, Robert
Place of Publication
[Toronto, ON]
Publisher
Viking
Publication Date
2016
Physical Description
Hardcover, 307 p.
Subject
Leadership/Coaching
Abstract
For the first time in decades of groundbreaking research, the inventor of the 10,000-hour rule explains his techniques for developing mastery of any skill
We live in a world full of people with extraordinary abilities. Consider what Roger Federer can do with a tennis ball, or Connor McDavid with a puck. There are chess grandmasters who can play several dozen different games simultaneously--while blindfolded--and a seemingly unending supply of young musical prodigies who would have astonished aficionados a century ago. We are dramatically better at just about everything than we were just a generation ago.
We assume, though, that these peak performers are the lucky ones, the ones with a gift. That's only partly true. The fact is we are all lucky. We all have that gift. As Ericsson's whole career has shown, with the proper practice, we are all capable of extraordinary feats.
On the surface, the techniques that chess players use to develop their skills seem quite different from the methods soccer players use to perfect their games, which in turn seem quite different from how pianists improve their playing. But at a deeper level, they are all variations on a single fundamental approach to learning, what Ericsson, a world-renowned researcher, has named "deliberate practice": a simple, yet powerful system for enhancing learning.
This approach to expertise has the potential to revolutionize how we think about every sort of education and training. We are not limited by an endowment of natural talent. We create our own limits.
Whether you want to step up your game at work or on the weekend, or help your kid achieve athletic or academic goals, Ericsson's revolutionary methods will show you how to master almost anything.
ISBN
9780670068760
Language
English
Material Type
Book
Call Number
REF AA 75 ERI 2016

Copies

copy 1 BC Children's and Women's Study and Learning Commons Available
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Power of curiosity: How to have real conversations that create collaboration, innovation and understanding

https://cwslc.andornot.com/en/permalink/catalog113267
Taberner, Kathy, Taberner Siggins, Kirsten. New York, NY: Morgan James Publishing , 2015.
Material Type
Book
Call Number
REF AA 75 TAB 2015
Availability
25 copies, 22 available
As leaders or parents (or both), navigating difficult conversations is part of our job description. How do we keep calm and achieve a productive outcome, all while keeping our relationships intact? The secret is curiosity. It's the innovation-driving, emotion-calming skill that comes so naturally t…
Author
Taberner, Kathy
Taberner Siggins, Kirsten
Place of Publication
New York, NY
Publisher
Morgan James Publishing
Publication Date
2015
Physical Description
Paperback, 153 pages
Subject
Leadership/Coaching
Abstract
As leaders or parents (or both), navigating difficult conversations is part of our job description. How do we keep calm and achieve a productive outcome, all while keeping our relationships intact? The secret is curiosity. It's the innovation-driving, emotion-calming skill that comes so naturally to us as kids, but gets buried so easily beneath our busy, multitasking lifestyles. The good news is that we just have to relearn what we already know! In The Power of Curiosity, mother-daughter executive coaching team introduce the Curiosity Skills and a full, step-by-step process to use anytime, even in potentially challenging conversations arise. You will learn: How to be fully present in every conversation, even when distractions abound; The five listening choices you always have available to you, whether at home, work, or school; Specific calming strategies to access when negative emotions run high; A step-by-step process to transform potential conflict into relationship-building opportunities.
ISBN
9781630473945
Language
English
Material Type
Book
Call Number
REF AA 75 TAB 2015

Copies

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Leading with questions: How leaders find the right solutions by knowing what to ask

https://cwslc.andornot.com/en/permalink/catalog113888
Marquardt, Michael J. San Francisco, CA: Jossey-Bass , 2014.
Material Type
Book
Call Number
REF AA 75 MAR 2014
Availability
2 copies, 2 available
Leading with Questions will help you encourage participation and teamwork, foster outside-the-box thinking, empower others, build relationships with customers, solve problems, and more. Michael Marquardt reveals how to determine which questions will lead to solutions to even the most challenging is…
Author
Marquardt, Michael J.
Place of Publication
San Francisco, CA
Publisher
Jossey-Bass
Publication Date
2014
Physical Description
Hardcover, 320 p.
Subject
Leadership/Coaching
Abstract
Leading with Questions will help you encourage participation and teamwork, foster outside-the-box thinking, empower others, build relationships with customers, solve problems, and more. Michael Marquardt reveals how to determine which questions will lead to solutions to even the most challenging issues. He outlines specific techniques of active listening and follow-up, and helps you understand how questions can improve the way you work with individuals, teams, and organizations.
ISBN
9781118658130
Language
English
Material Type
Book
Call Number
REF AA 75 MAR 2014

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Employee's survival guide to change: The complete guide to surviving and thriving during organizational change

https://cwslc.andornot.com/en/permalink/catalog112959
Hiatt, Jeffrey M. Loveland, Colorado: Prosci Inc , 2013. 3rd ed.
Material Type
Book
Call Number
REF AA 130 HIA 2013
Availability
1 copy, 1 available
After years of research with hundreds of organizations, employees now have the tools to succeed during organizational change. Practical information and real-life examples offer understanding about why change is happening and how to control it. Discover how you can survive and thrive in today's chan…
Author
Hiatt, Jeffrey M.
Edition
3rd ed.
Place of Publication
Loveland, Colorado
Publisher
Prosci Inc
Publication Date
2013
Physical Description
Softcover: 84 p.
Subject
Change Management
Abstract
After years of research with hundreds of organizations, employees now have the tools to succeed during organizational change. Practical information and real-life examples offer understanding about why change is happening and how to control it. Discover how you can survive and thrive in today's changing workplace.
ISBN
9781930885622
Language
English
Material Type
Book
Call Number
REF AA 130 HIA 2013

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Change management: The people side of change

https://cwslc.andornot.com/en/permalink/catalog112960
Hiatt, Jeffrey M., Creasey, Timothy J. Loveland, Colorado: Prosci Inc , 2012.
Material Type
Book
Call Number
REF AA 130 CRE 2013
Availability
5 copies, 5 available
This book represents comprehensive coverage of change management concepts - Individual Change Management, Organizational Change Management and Change Competency.
Author
Hiatt, Jeffrey M.
Creasey, Timothy J.
Place of Publication
Loveland, Colorado
Publisher
Prosci Inc
Publication Date
2012
Physical Description
Softcover: 148 p.
Subject
Change Management
Abstract
This book represents comprehensive coverage of change management concepts - Individual Change Management, Organizational Change Management and Change Competency.
ISBN
9781930885615
Language
English
Material Type
Book
Call Number
REF AA 130 CRE 2013

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Best practices in change management: 822 participants share lessons and best practices in change management

https://cwslc.andornot.com/en/permalink/catalog112961
Loveland, Colorado: Prosci Inc , 2014. 2014 ed.
Material Type
Book
Call Number
REF AA 130 BES 2014
Availability
1 copy, 1 available
This edition aggregates the findings from the 2013 study and previous studies (1998, 2000, 2003, 2005, 2007, 2009, and 2011) to form a compendium of benchmarking findings and one of the most comprehensive bodies of knowledge on change management.
Edition
2014 ed.
Place of Publication
Loveland, Colorado
Publisher
Prosci Inc
Publication Date
2014
Physical Description
Softcover: 258 p.
Subject
Change Management
Abstract
This edition aggregates the findings from the 2013 study and previous studies (1998, 2000, 2003, 2005, 2007, 2009, and 2011) to form a compendium of benchmarking findings and one of the most comprehensive bodies of knowledge on change management.
ISBN
9781930885646
Language
English
Material Type
Book
Call Number
REF AA 130 BES 2014

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Prosci change management guide: Becoming a great change leader

https://cwslc.andornot.com/en/permalink/catalog112962
Prosci. Loveland, Colorado: Prosci Learning Center Publications , 2014.
Material Type
Book
Call Number
REF AA 130 PRO 2014
Availability
1 copy, 1 available
This guide provides a comprehensive change management process for Managers to use with their employees during change.
Corporate Author
Prosci
Place of Publication
Loveland, Colorado
Publisher
Prosci Learning Center Publications
Publication Date
2014
Physical Description
Binder: [139 p.]
1 USB drive
Subject
Change Management
Abstract
This guide provides a comprehensive change management process for Managers to use with their employees during change.
Language
English
Material Type
Book
Call Number
REF AA 130 PRO 2014

Copies

Copy 1 BC Children's and Women's Study and Learning Commons REF Available
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