Author

Toussaint, John

Gerard, Roger A.

Adams, Emily

Place of Publication

Cambridge, MA

Publisher

Lean Enterprise Institute

Publication Date

2010

Physical Description

Hardcover: 177 p.

Subject

Lean Leader Development

Change Management

Abstract

Part case study, part manifesto, this ground-breaking new book by a doctor and a healthcare executive uses real-life anecdotes and the logic of lean thinking to make a convincing argument that a revolutionary new kind of healthcare - lean healthcare - is urgently needed and eminently doable.

In On the Mend: Revolutionizing Healthcare to Save Lives and Transform the Industry John Toussaint, MD, former CEO of ThedaCare, and Roger A. Gerard, PhD, its chief learning officer, candidly describe the triumphs and stumbles of a seven-year journey to lean healthcare, an effort that continues today and that has slashed medical errors, improved patient outcomes, raised staff morale, and saved $27 million dollars in costs without layoffs.

ISBN

9781934109274

Language

English

Material Type

Book

Call Number

REF AA 120 TOU 2010

Copies

Author

Hochu, Joanne

Child Life Department

Volunteer Resources Department

Place of Publication

[Vancouver, BC?]

Publisher

BC Children's Hospital

Publication Date

2008

Physical Description

Softcover booklet: 31 p.

Subject

Volunteers

Children's Hospitalization

Children's Health. Pediatrics

Family Centred Care

Abstract

Volunteers with the Child Life Department at BC Children's Hospital talk about their experiences.

Language

English

Material Type

Book

Call Number

REF JC 850 HOC 2008

Copies