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From surviving to thriving: Navigating the first year of professional nursing practice

https://cwslc.andornot.com/en/permalink/catalog112040
Duchscher, Judy E. Boychuck. Saskatoon, SK: Nursing The Future , 2012. 2nd ed.
Material Type
Book
Call Number
REF JC 500 BOY 2012
Availability
29 copies, 25 available
Based on research and experience, Dr. Duchscher describes the Stages of Transition theory and model of Transition Shock. She offers insights into what it is like to transition from being a student to being a professional practitioner in the nursing discipline. The theory contained within this book …
Author
Duchscher, Judy E. Boychuck
Edition
2nd ed.
Place of Publication
Saskatoon, SK
Publisher
Nursing The Future
Publication Date
2012
Physical Description
Softcover: 290 pp.
Subject
Leadership/Coaching
Nursing. Registered Nurse. RN
Abstract
Based on research and experience, Dr. Duchscher describes the Stages of Transition theory and model of Transition Shock. She offers insights into what it is like to transition from being a student to being a professional practitioner in the nursing discipline. The theory contained within this book illustrates the experience of thousands of newly graduated nurses, and reveals that experience through hundreds of poignant and sometimes humorous stories of new nurses themselves.
-
This book is helpful to new nurses; experienced nurses wanting to support and mentor new nurses; as well to educators and managers.
Notes
RESTRICTED TO PHSA LEADERSHIP COACHING PARTICIPANTS ONLY.
March 24/14 - Item 012164 marked as missing
March 24/14 - Item 012175 marked as missing
March 24/14 - Item 012169 marked as missing
ISBN
978-0-9877783-1-4
Language
English
Material Type
Book
Call Number
REF JC 500 BOY 2012

Copies

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Learning as a way of being: Strategies for survival in a world of permanent white water

https://cwslc.andornot.com/en/permalink/catalog109460
Vaill, Peter. San Francisco, CA: Jossey-Bass , 1996.
Material Type
Book
Call Number
REF AA 75 VAI 1996
Availability
2 copies, 2 available
Offers a critique of the roots of management education and argues that institutions of higher learning must teach managers how to integrate the discipline of learning into their very being.
Author
Vaill, Peter
Place of Publication
San Francisco, CA
Publisher
Jossey-Bass
Publication Date
1996
Physical Description
Hardcover;218 p.
Series
Business Management Series
Subject
Administration
Leadership/Coaching
Abstract
Offers a critique of the roots of management education and argues that institutions of higher learning must teach managers how to integrate the discipline of learning into their very being.
ISBN
0787902462
Language
English
Material Type
Book
Call Number
REF AA 75 VAI 1996

Copies

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Instilling frontline accountability: Best practices for enhancing individual investment in organizational goals

https://cwslc.andornot.com/en/permalink/catalog113757
Nursing Executive Centre. Washington, DC: The Advisory Board Company , 2011.
Material Type
Book
Call Number
REF JC 500 INS 2011
Availability
4 copies, 4 available
Text provides 15 best practices to enhance individual frontline staff investment in organizational goals and elevate institutional performance. The authors recommend a three-part framework to instill frontline accountability: 1) Enhance frontline staff members' line-of-sight between their discrete,…
Corporate Author
Nursing Executive Centre
Place of Publication
Washington, DC
Publisher
The Advisory Board Company
Publication Date
2011
Physical Description
Softcover: 80 pages
Subject
Nursing. Registered Nurse. RN
Leadership/Coaching
Abstract
Text provides 15 best practices to enhance individual frontline staff investment in organizational goals and elevate institutional performance. The authors recommend a three-part framework to instill frontline accountability: 1) Enhance frontline staff members' line-of-sight between their discrete, day-to-day actions and the institution's overall performance against key goals. 2) Create a culture of shared responsibility in which nurses feel individual responsibility for not only their own patients but all outcomes and goals. 3) Provide frontline staff with a personal stake in organizational performance.
Language
English
Material Type
Book
Call Number
REF JC 500 INS 2011

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Switch: How to change things when change is hard

https://cwslc.andornot.com/en/permalink/catalog111413
Heath, Chip, Heath, Dan. [Toronto, ON]: Random House Canada , 2010.
Material Type
Book
Call Number
REF AA 75 HEA 2010
Availability
2 copies, 2 available
In Switch, the authors (business professor; teacher/pubisher) bring together research in psychology, sociology, and other fields to show how people can effect transformative change. For managers, executives and anyone else looking to make a change.
Author
Heath, Chip
Heath, Dan
Place of Publication
[Toronto, ON]
Publisher
Random House Canada
Publication Date
2010
Physical Description
Hardcover: 305 p.
Subject
Leadership/Coaching
Change Management
Abstract
In Switch, the authors (business professor; teacher/pubisher) bring together research in psychology, sociology, and other fields to show how people can effect transformative change. For managers, executives and anyone else looking to make a change.
ISBN
978-0307357274
Language
English
Material Type
Book
Call Number
REF AA 75 HEA 2010

Copies

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Change your questions change your life: 10 powerful tools for life and work

https://cwslc.andornot.com/en/permalink/catalog123809
Adams, Marilee. San Francisco: CA: Berrett-Koehler Publishers, Inc. , 2015. 3rd Edition.
Material Type
Book
Call Number
REF AA 75 ADA 2015
Availability
1 copy, 0 available
Questions are at the core of how we listen, behave, think, and relate--as individuals and organizations. Virtually everything we think and do is generated by questions. Questions push us into new territories. The future begins with our thinking, represented by the questions we ask ourselves. This b…
Author
Adams, Marilee
Edition
3rd Edition
Place of Publication
San Francisco: CA
Publisher
Berrett-Koehler Publishers, Inc.
Publication Date
2015
Physical Description
Paperback: 233 pages
Subject
Leadership/Coaching
Abstract
Questions are at the core of how we listen, behave, think, and relate--as individuals and organizations. Virtually everything we think and do is generated by questions. Questions push us into new territories. The future begins with our thinking, represented by the questions we ask ourselves. This book shows readers how to consistently choose the questions that can lead them to success, both personally and professionally. This technique, called "QuestionsThinking, stimulates innovation, accelerate productivity, and create more rewarding relationships.
Notes
RESTRICTED TO PHSA LEADERSHIP COACHING PARTICIPANTS ONLY.
ISBN
9781-62656 6330
Language
English
Material Type
Book
Call Number
REF AA 75 ADA 2015

Copies

Copy 1 BC Children's and Women's Study and Learning Commons REF On Loan, due Wednesday, June 12, 2024
Images
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Change your questions change your life: 10 powerful tools for life and work

https://cwslc.andornot.com/en/permalink/catalog111324
Adams, Marilee. San Francisco: CA: Berrett-Koehler Publishers, Inc. , 2009. 2nd Edition.
Material Type
Book
Call Number
REF AA 75 ADA 2009
Availability
48 copies, 38 available
Questions are at the core of how we listen, behave, think, and relate--as individuals and organizations. Virtually everything we think and do is generated by questions. Questions push us into new territories. The future begins with our thinking, represented by the questions we ask ourselves. This b…
Author
Adams, Marilee
Edition
2nd Edition
Place of Publication
San Francisco: CA
Publisher
Berrett-Koehler Publishers, Inc.
Publication Date
2009
Physical Description
Paperback: 196 pages
Subject
Leadership/Coaching
Abstract
Questions are at the core of how we listen, behave, think, and relate--as individuals and organizations. Virtually everything we think and do is generated by questions. Questions push us into new territories. The future begins with our thinking, represented by the questions we ask ourselves. This book shows readers how to consistently choose the questions that can lead them to success, both personally and professionally. This technique, called "QuestionsThinking, stimulates innovation, accelerate productivity, and create more rewarding relationships.
Notes
RESTRICTED TO PHSA LEADERSHIP COACHING PARTICIPANTS ONLY.
ISBN
9781576756003
Language
English
Material Type
Book
Call Number
REF AA 75 ADA 2009

Copies

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Managing transitions: Making the most of change

https://cwslc.andornot.com/en/permalink/catalog111522
Bridges, William. Philadelphia, PA: Lifelong Books , 2009. 3rd edition.
Material Type
Book
Call Number
REF AA 75 BRI 2009
Availability
10 copies, 10 available
Transitions, first published 25 years ago, addresses the job of managing workplace change. It provides a roadmap of the organizational transition process. The reader is guided step by step through the three stages of any transition: The Ending, The Neutral Zone, and, in time, The New Beginning.
Author
Bridges, William
Edition
3rd edition
Place of Publication
Philadelphia, PA
Publisher
Lifelong Books
Publication Date
2009
Physical Description
Softcover: 169 p.
Subject
Leadership/Coaching
Abstract
Transitions, first published 25 years ago, addresses the job of managing workplace change. It provides a roadmap of the organizational transition process. The reader is guided step by step through the three stages of any transition: The Ending, The Neutral Zone, and, in time, The New Beginning.
ISBN
9780738213804
Language
English
Material Type
Book
Call Number
REF AA 75 BRI 2009

Copies

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Coaching Out of the Box: Learner's Guide

https://cwslc.andornot.com/en/permalink/catalog121888
Hendren, Alison. Sechelt, BC: Coaching Out of the Box , 2013.
Material Type
Book
Availability
26 copies, 25 available
Author
Hendren, Alison
Place of Publication
Sechelt, BC
Publisher
Coaching Out of the Box
Publication Date
2013
Physical Description
103 pp
Subjects
Coaching
Leadership
Subject
Leadership/Coaching
Language
English
Material Type
Book

Copies

Copy 14 BC Children's and Women's Study and Learning Commons REF On Loan, due Friday, December 6, 2019
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The 7 habits of highly effective people: Powerful lessons in personal change

https://cwslc.andornot.com/en/permalink/catalog113327
Covey, Stephen. New York, NY: Simon & Schuster , 2004. 2nd ed. [25th Anniversary].
Material Type
Book
Call Number
REF AA 75 COV 2004
Availability
5 copies, 2 available
A leading management consultant outlines seven organizational rules for improving effectiveness and increasing productivity at work and at home.
Author
Covey, Stephen
Edition
2nd ed. [25th Anniversary]
Place of Publication
New York, NY
Publisher
Simon & Schuster
Publication Date
2004
Subject
Leadership/Coaching
Abstract
A leading management consultant outlines seven organizational rules for improving effectiveness and increasing productivity at work and at home.
ISBN
9781451639612
Language
English
Material Type
Book
Call Number
REF AA 75 COV 2004

Copies

Copy 3 BC Children's and Women's Study and Learning Commons REF On Loan, due Wednesday, April 22, 2015
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Patients come second: Leading change by changing the way you lead

https://cwslc.andornot.com/en/permalink/catalog113864
Spiegelman, Paul, Berrett, Britt. New York, NY: An Inc. Original , 2013.
Material Type
Book
Call Number
REF JB 200 SPI 2013
Availability
4 copies, 4 available
Patients Come Second shakes up the traditional healthcare model, arguing that in order to care for and retain patients, leaders must first create exceptional teams and find ways to engage nurses, administrative staff, physicians, supervisors, and even housekeeping staff and switchboard operators. B…
Author
Spiegelman, Paul
Berrett, Britt
Place of Publication
New York, NY
Publisher
An Inc. Original
Publication Date
2013
Physical Description
Hardcover, 208 p.
Subject
Change Management
Administration
Hospitals
Leadership/Coaching
Abstract
Patients Come Second shakes up the traditional healthcare model, arguing that in order to care for and retain patients, leaders must first create exceptional teams and find ways to engage nurses, administrative staff, physicians, supervisors, and even housekeeping staff and switchboard operators. By connecting employees' work with a higher purpose and equipping them with the tools to become leaders themselves, patient care can be dramatically transformed. And with continuing healthcare changes on the horizon and ever-rising pressure to acquire and keep patients, doing so now is more important than ever.
ISBN
9780988842809
Language
English
Material Type
Book
Call Number
REF JB 200 SPI 2013

Copies

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Being buddha at work: 108 ancient truths on change, stress, money & success

https://cwslc.andornot.com/en/permalink/catalog112929
Metcalf, Franz, Gallagher, BJ. San Francisco, CA: Berrett-Koehler , 2012.
Material Type
Book
Call Number
REF AA 75 MET 2012
Availability
2 copies, 2 available
"Being Buddah at Work" explores and answers 101 dilemmas that we encounter at work, with topics ranging from time management, goal-setting, conflict to job dissatisfaction, unemployment, and even workplace trysts. The authors emphasize practical learning and coping, not esoteric insights or metaphy…
Author
Metcalf, Franz
Gallagher, BJ
Place of Publication
San Francisco, CA
Publisher
Berrett-Koehler
Publication Date
2012
Physical Description
Paperback: 176 p.
Subject
Leadership/Coaching
Abstract
"Being Buddah at Work" explores and answers 101 dilemmas that we encounter at work, with topics ranging from time management, goal-setting, conflict to job dissatisfaction, unemployment, and even workplace trysts. The authors emphasize practical learning and coping, not esoteric insights or metaphysics, applying concrete solutions from Buddhist teachings to real problems.
ISBN
9781609942922
Language
English
Material Type
Book
Call Number
REF AA 75 MET 2012

Copies

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Images
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Mentor's guide: Facilitating effective learning relationships

https://cwslc.andornot.com/en/permalink/catalog111356
Zachary, Lois J. San Francisco, CA: John Wiley & Sons, Inc. , 2000.
Material Type
Book
Call Number
REF AA 75 ZAC 2000
Availability
25 copies, 25 available
This book explores the critical process of mentoring and presents practical tools for facilitating the experience from beginning to end. Now managers, teachers, and leaders from any career, professional, or educational setting can successfully navigate the learning journey by using the hands-on wor…
Author
Zachary, Lois J.
Place of Publication
San Francisco, CA
Publisher
John Wiley & Sons, Inc.
Publication Date
2000
Physical Description
Paperback, 195 pages
Series
The Jossey-Bass Higher and Adult Education Series
Subject
Leadership/Coaching
Abstract
This book explores the critical process of mentoring and presents practical tools for facilitating the experience from beginning to end. Now managers, teachers, and leaders from any career, professional, or educational setting can successfully navigate the learning journey by using the hands-on worksheets and exercises in this resource.
Notes
May 28/12 - Item 011536 marked as missing
June 11/12 - Item 011508 marked as missing
March 24/14 - Item 011507 marked as missing
March 24/14 - Item 011508 marked as missing
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March 24/14 - Item 011549 marked as missing
April 23/14 - Item 011519 marked as missing
ISBN
9780787947422
Language
English
Material Type
Book
Call Number
REF AA 75 ZAC 2000

Copies

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Planning programs for adult learners: A practical guide

https://cwslc.andornot.com/en/permalink/catalog113879
Caffarella, Rosemary S., Daffron, Sandra R. San Francisco, CA: Jossey-Bass , 2013. 3rd ed.
Material Type
Book
Call Number
REF AA 75 CAF 2013
Availability
2 copies, 2 available
"Planning Programs for Adult Learners," Third Edition covers the development of adult education programs in clear, specific detail. This popular step-by-step guide contains information on every area of program planning for adult learners, from understanding the purpose of educational programs to ob…
Author
Caffarella, Rosemary S.
Daffron, Sandra R.
Edition
3rd ed.
Place of Publication
San Francisco, CA
Publisher
Jossey-Bass
Publication Date
2013
Physical Description
Softcover: 464 p.
Subject
Leadership/Coaching
Abstract
"Planning Programs for Adult Learners," Third Edition covers the development of adult education programs in clear, specific detail. This popular step-by-step guide contains information on every area of program planning for adult learners, from understanding the purpose of educational programs to obtaining suitable facilities to incorporating technology appropriately. For educators and practitioners for whom planning programs is a full-time responsibility or only a part of their jobs, as well as volunteers in a variety of organizations, will find this book to be an essential tool.
ISBN
9780470770375
Language
English
Material Type
Book
Call Number
REF AA 75 CAF 2013

Copies

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Communicating risks and benefits: An evidence-based user's guide

https://cwslc.andornot.com/en/permalink/catalog111871
Fischhoff, Baruch, Brewer, Noel T., Downs, Julie S.(eds.). Maryland, USA: FDA, US Department of Health & Human Services , 2011.
Website
http://www.cw.bc.ca/library/pdf/Risk communication book remediated2.pdf
Material Type
Book
Online
Effective risk communication is essential to the well-being of any organization and those people who depend on it. Ineffective communication can cost lives, money, and reputations. Communicating Risks and Benefits: An Evidence-Based User's Guide provides the scientific foundations for effective …
Website
http://www.cw.bc.ca/library/pdf/Risk communication book remediated2.pdf
Website Notes
Click on the link above to view/print.
Author
Fischhoff, Baruch
Brewer, Noel T.
Downs, Julie S.(eds.)
Corporate Author
Food & Drug Administration (FDA), US Department of Health & Human Services
Place of Publication
Maryland, USA
Publisher
FDA, US Department of Health & Human Services
Publication Date
2011
Physical Description
PDF file: 242 p.
Subject
Leadership/Coaching
Communication
Abstract
Effective risk communication is essential to the well-being of any organization and those people who depend on it. Ineffective communication can cost lives, money, and reputations. Communicating Risks and Benefits: An Evidence-Based User's Guide provides the scientific foundations for effective communication.
Language
English
Material Type
Book
Online
Websites
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Overcoming the five dysfunctions of a team: A field guide: For leaders, managers, and facilitators

https://cwslc.andornot.com/en/permalink/catalog112622
Lencioni, Patrick. , 2005.
Material Type
Book
Call Number
REF AA 75 LEN 2005
Availability
2 copies, 2 available
As the follow-up to the author's best-seller "The Five Dysfunctions of a Team", Lencioni offers more specific, practical guidance for overcoming the Five Dysfunctions—using tools, exercises, assessments, and real-world examples. He examines questions that all teams must ask themselves: Are we reall…
Author
Lencioni, Patrick
Publication Date
2005
Physical Description
Softcover: 150 P.
Subject
Leadership/Coaching
Abstract
As the follow-up to the author's best-seller "The Five Dysfunctions of a Team", Lencioni offers more specific, practical guidance for overcoming the Five Dysfunctions—using tools, exercises, assessments, and real-world examples. He examines questions that all teams must ask themselves: Are we really a team? How are we currently performing? Are we prepared to invest the time and energy required to be a great team?
ISBN
9780787976378
Language
English
Material Type
Book
Call Number
REF AA 75 LEN 2005

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Planning programs for adult learners: A practical guide for educators, trainers, and staff developers

https://cwslc.andornot.com/en/permalink/catalog112445
Caffarella, Rosemary S. San Francisco, CA: Jossey-Bass , 2002. 2nd ed.
Material Type
Book
Call Number
REF AA 75 CAF 2002
Availability
7 copies, 6 available
This book is a concrete how-to guide and resource book for planning educational and training programs for adults in a variety of settings, from the corporate sector to educational organizations. It includes new material and examples including the significance of discerning the planning context, the…
Author
Caffarella, Rosemary S.
Edition
2nd ed.
Place of Publication
San Francisco, CA
Publisher
Jossey-Bass
Publication Date
2002
Physical Description
Softcover: 403 p.
Subject
Leadership/Coaching
Abstract
This book is a concrete how-to guide and resource book for planning educational and training programs for adults in a variety of settings, from the corporate sector to educational organizations. It includes new material and examples including the significance of discerning the planning context, the importance of addressing power dynamics and ethical issues encountered in the planning process, and current information about incorporating technology into the development and practice of adult education and training programs.
Notes
RESTRICTED TO PHSA LEADERSHIP COACHING PARTICIPANTS ONLY.
Language
English
Material Type
Book
Call Number
REF AA 75 CAF 2002

Copies

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Becoming the change: leadership behavior strategies for continuous improvement in healthcare

https://cwslc.andornot.com/en/permalink/catalog124762
Toussaint, John, Barnas, Kim, Adams, Emily. New York, NY: McGraw - Hill , 2021.
Material Type
Book
Call Number
REF AA 510 TOU 2021
Availability
4 copies, 4 available
Author
Toussaint, John
Barnas, Kim
Adams, Emily
Place of Publication
New York, NY
Publisher
McGraw - Hill
Publication Date
2021
Physical Description
252 pp
Subjects
Leadership
Health Services Administration
Organizational Innovation
Organizational Culture
ISBN
9781260461688
Language
English
Material Type
Book
Call Number
REF AA 510 TOU 2021

Copies

Copy 1 BC Children's and Women's Study and Learning Commons REF Available
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Motivational Interviewing for Leadership For Leaders in the Healing Professions: Facilitating Change in Organizations

https://cwslc.andornot.com/en/permalink/catalog123815
Marshall, Colleen, Nielsen, Anette Sogaard. Guilford Press , 2020.
Material Type
Book
Call Number
REF AA 77 MAR 2020
Availability
3 copies, 3 available
Author
Marshall, Colleen
Nielsen, Anette Sogaard
Publisher
Guilford Press
Publication Date
2020
Physical Description
250 pp
Subjects
Interview - methods
Leadership
Motivational interviewing
ISBN
9781-4625-43816
Material Type
Book
Call Number
REF AA 77 MAR 2020

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How to Be an Inclusive Leader: Your Role in Creating Cultures of Belonging Where Everyone Can Thrive

https://cwslc.andornot.com/en/permalink/catalog124621
Brown, Jennifer. Oakland, CA: Berrett-Koehler Publishers , 2022. 2nd.
Material Type
Book
Call Number
REF NR 100 BRO 2022
Availability
7 copies, 7 available
he need for inclusive leadership has never been more urgent. In the United States, the wealth gap is the greatest it has ever been, with women, people of color, and other marginalized communities being the most impacted by economic and societal inequities. In the workplace, representation is still …
Author
Brown, Jennifer
Edition
2nd
Place of Publication
Oakland, CA
Publisher
Berrett-Koehler Publishers
Publication Date
2022
Physical Description
144pp
Subjects
Anti-Racism
Diversity
Leadership
Culture
Abstract
he need for inclusive leadership has never been more urgent. In the United States, the wealth gap is the greatest it has ever been, with women, people of color, and other marginalized communities being the most impacted by economic and societal inequities. In the workplace, representation is still sorely lacking across every industry. Pay disparities, low wages, and lack of benefits continue to characterize many jobs in the nation?s labor force. These realities have an impact on generations, communities, and our society overall. To build a more equitable future, leaders must grasp the urgency of their role and responsibility in the change effort.
In this updated and greatly expanded second edition of her bestselling book, Jennifer Brown takes a deeper dive into what it takes to be an inclusive leader and examines the challenges and mindsets that continue to hold many leaders back. Combining nearly two decades of professional DEI expertise with personal experience and reflection, she tackles complex topics such as identity, privilege, and systemic inequities. Following her widely acclaimed Inclusive Leader Continuum, Brown makes the journey to becoming an inclusive leader more informed and actionable by offering new structure and content throughout the new edition of the book, including new insights and stories, detailed strategies and tools, and discussion guides to spark learning at the individual and organizational levels.
Whether you are already a fan of the first edition of How to Be an Inclusive Leader or are just embarking on your journey to become a more inclusive leader, this book will meet you where you are and equip you to take action and step into your role in the change effort.
ISBN
978-1523002009
Language
English
Material Type
Book
Call Number
REF NR 100 BRO 2022

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Humble Inquiry: The Gentle Art of Asking Instead of Telling

https://cwslc.andornot.com/en/permalink/catalog125181
Schein, Edgar H, Schein, Peter A. Oakland, California: Berrett-Koehler Publishers , 2021. 2nd.
Material Type
Book
Call Number
REF AA 510 SCH 2021
Availability
3 copies, 3 available
This worldwide bestseller offers simple guidance for building the kind of open and trusting relationships vital for tackling global systemic challenges and developing adaptive, innovative organizations?over 200,000 copies sold and translated into seventeen languages!; We live, say Edgar and Peter S…
Author
Schein, Edgar H
Schein, Peter A
Edition
2nd
Place of Publication
Oakland, California
Publisher
Berrett-Koehler Publishers
Publication Date
2021
Physical Description
192 pp
Subjects
Leadership
Coaching
Subject
Leadership/Coaching
Abstract
This worldwide bestseller offers simple guidance for building the kind of open and trusting relationships vital for tackling global systemic challenges and developing adaptive, innovative organizations?over 200,000 copies sold and translated into seventeen languages!
We live, say Edgar and Peter Schein, in a culture of ?tell.? All too often we tell others what we think they need to know or should do. But whether we are leading or following, what matters most is we get to the truth. We have to develop a commitment to sharing vital facts and identifying faulty assumptions?it can mean the difference between success and failure. This is why we need Humble Inquiry more than ever.
The Scheins define Humble Inquiry as ?the gentle art of drawing someone out, of asking questions to which you do not know the answer, of building relationships based on curiosity and interest in the other person.? It was inspired by Edgar?s twenty years of work in high-hazard industries and the health-care system, where honest communication can literally mean the difference between life and death.
In this new edition the authors look at how Humble Inquiry differs from other kinds of inquiry, offer examples of it in action, and show how to overcome the barriers that keep us telling when we should be asking. This edition offers a deepening and broadening of this concept, seeing it as not just a way of posing questions but an entire attitude that includes better listening, better responding to what others are trying to tell us, and better revealing of ourselves. Packed with case examples and a full chapter of exercises and simulations, this is a major contribution to how we see human conversational dynamics and relationships, presented in a compact, personal, and eminently practical way.
ISBN
978-1523092628
Language
English
Material Type
Book
Call Number
REF AA 510 SCH 2021

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