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Prosci change management guide: Becoming a great change leader

https://cwslc.andornot.com/en/permalink/catalog112962
Prosci. Loveland, Colorado: Prosci Learning Center Publications , 2014.
Material Type
Book
Call Number
REF AA 130 PRO 2014
Availability
1 copy, 1 available
This guide provides a comprehensive change management process for Managers to use with their employees during change.
Corporate Author
Prosci
Place of Publication
Loveland, Colorado
Publisher
Prosci Learning Center Publications
Publication Date
2014
Physical Description
Binder: [139 p.]
1 USB drive
Subject
Change Management
Abstract
This guide provides a comprehensive change management process for Managers to use with their employees during change.
Language
English
Material Type
Book
Call Number
REF AA 130 PRO 2014

Copies

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A manager's guide to becoming a great change leader: Prosci change management coaching program

https://cwslc.andornot.com/en/permalink/catalog113803
Loveland, Colorado: Prosci Inc , 2014.
Material Type
Book
Call Number
REF AA 130 AMA 2014
Availability
1 copy, 1 available
Place of Publication
Loveland, Colorado
Publisher
Prosci Inc
Publication Date
2014
Physical Description
Paperback: 114 p.
Subject
Change Management
Language
English
Material Type
Book
Call Number
REF AA 130 AMA 2014

Copies

Copy 1 BC Children's and Women's Study and Learning Commons REF Available
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Change management: The people side of change

https://cwslc.andornot.com/en/permalink/catalog112960
Hiatt, Jeffrey M., Creasey, Timothy J. Loveland, Colorado: Prosci Inc , 2012.
Material Type
Book
Call Number
REF AA 130 CRE 2013
Availability
5 copies, 5 available
This book represents comprehensive coverage of change management concepts - Individual Change Management, Organizational Change Management and Change Competency.
Author
Hiatt, Jeffrey M.
Creasey, Timothy J.
Place of Publication
Loveland, Colorado
Publisher
Prosci Inc
Publication Date
2012
Physical Description
Softcover: 148 p.
Subject
Change Management
Abstract
This book represents comprehensive coverage of change management concepts - Individual Change Management, Organizational Change Management and Change Competency.
ISBN
9781930885615
Language
English
Material Type
Book
Call Number
REF AA 130 CRE 2013

Copies

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Best practices in change management: 822 participants share lessons and best practices in change management

https://cwslc.andornot.com/en/permalink/catalog112961
Loveland, Colorado: Prosci Inc , 2014. 2014 ed.
Material Type
Book
Call Number
REF AA 130 BES 2014
Availability
1 copy, 1 available
This edition aggregates the findings from the 2013 study and previous studies (1998, 2000, 2003, 2005, 2007, 2009, and 2011) to form a compendium of benchmarking findings and one of the most comprehensive bodies of knowledge on change management.
Edition
2014 ed.
Place of Publication
Loveland, Colorado
Publisher
Prosci Inc
Publication Date
2014
Physical Description
Softcover: 258 p.
Subject
Change Management
Abstract
This edition aggregates the findings from the 2013 study and previous studies (1998, 2000, 2003, 2005, 2007, 2009, and 2011) to form a compendium of benchmarking findings and one of the most comprehensive bodies of knowledge on change management.
ISBN
9781930885646
Language
English
Material Type
Book
Call Number
REF AA 130 BES 2014

Copies

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Switch: How to change things when change is hard

https://cwslc.andornot.com/en/permalink/catalog111413
Heath, Chip, Heath, Dan. [Toronto, ON]: Random House Canada , 2010.
Material Type
Book
Call Number
REF AA 75 HEA 2010
Availability
2 copies, 2 available
In Switch, the authors (business professor; teacher/pubisher) bring together research in psychology, sociology, and other fields to show how people can effect transformative change. For managers, executives and anyone else looking to make a change.
Author
Heath, Chip
Heath, Dan
Place of Publication
[Toronto, ON]
Publisher
Random House Canada
Publication Date
2010
Physical Description
Hardcover: 305 p.
Subject
Leadership/Coaching
Change Management
Abstract
In Switch, the authors (business professor; teacher/pubisher) bring together research in psychology, sociology, and other fields to show how people can effect transformative change. For managers, executives and anyone else looking to make a change.
ISBN
978-0307357274
Language
English
Material Type
Book
Call Number
REF AA 75 HEA 2010

Copies

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A pictorial review of the Prosci change management certification program

https://cwslc.andornot.com/en/permalink/catalog113867
Prosci. Loveland, Colorado: Prosci Learning Center Publications , 2014.
Material Type
Book
Call Number
REF AA 130 API 2014
Availability
1 copy, 1 available
Corporate Author
Prosci
Place of Publication
Loveland, Colorado
Publisher
Prosci Learning Center Publications
Publication Date
2014
Physical Description
Booklet, 59 p.
Subject
Change Management
Language
English
Material Type
Book
Call Number
REF AA 130 API 2014

Copies

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Patients come second: Leading change by changing the way you lead

https://cwslc.andornot.com/en/permalink/catalog113864
Spiegelman, Paul, Berrett, Britt. New York, NY: An Inc. Original , 2013.
Material Type
Book
Call Number
REF JB 200 SPI 2013
Availability
4 copies, 4 available
Patients Come Second shakes up the traditional healthcare model, arguing that in order to care for and retain patients, leaders must first create exceptional teams and find ways to engage nurses, administrative staff, physicians, supervisors, and even housekeeping staff and switchboard operators. B…
Author
Spiegelman, Paul
Berrett, Britt
Place of Publication
New York, NY
Publisher
An Inc. Original
Publication Date
2013
Physical Description
Hardcover, 208 p.
Subject
Change Management
Administration
Hospitals
Leadership/Coaching
Abstract
Patients Come Second shakes up the traditional healthcare model, arguing that in order to care for and retain patients, leaders must first create exceptional teams and find ways to engage nurses, administrative staff, physicians, supervisors, and even housekeeping staff and switchboard operators. By connecting employees' work with a higher purpose and equipping them with the tools to become leaders themselves, patient care can be dramatically transformed. And with continuing healthcare changes on the horizon and ever-rising pressure to acquire and keep patients, doing so now is more important than ever.
ISBN
9780988842809
Language
English
Material Type
Book
Call Number
REF JB 200 SPI 2013

Copies

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From surviving to thriving: Navigating the first year of professional nursing practice

https://cwslc.andornot.com/en/permalink/catalog112040
Duchscher, Judy E. Boychuck. Saskatoon, SK: Nursing The Future , 2012. 2nd ed.
Material Type
Book
Call Number
REF JC 500 BOY 2012
Availability
29 copies, 26 available
Based on research and experience, Dr. Duchscher describes the Stages of Transition theory and model of Transition Shock. She offers insights into what it is like to transition from being a student to being a professional practitioner in the nursing discipline. The theory contained within this book …
Author
Duchscher, Judy E. Boychuck
Edition
2nd ed.
Place of Publication
Saskatoon, SK
Publisher
Nursing The Future
Publication Date
2012
Physical Description
Softcover: 290 pp.
Subject
Leadership/Coaching
Nursing. Registered Nurse. RN
Abstract
Based on research and experience, Dr. Duchscher describes the Stages of Transition theory and model of Transition Shock. She offers insights into what it is like to transition from being a student to being a professional practitioner in the nursing discipline. The theory contained within this book illustrates the experience of thousands of newly graduated nurses, and reveals that experience through hundreds of poignant and sometimes humorous stories of new nurses themselves.
-
This book is helpful to new nurses; experienced nurses wanting to support and mentor new nurses; as well to educators and managers.
Notes
RESTRICTED TO PHSA LEADERSHIP COACHING PARTICIPANTS ONLY.
March 24/14 - Item 012164 marked as missing
March 24/14 - Item 012175 marked as missing
March 24/14 - Item 012169 marked as missing
ISBN
978-0-9877783-1-4
Language
English
Material Type
Book
Call Number
REF JC 500 BOY 2012

Copies

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Still Moving: How to Lead a Mindful Change

https://cwslc.andornot.com/en/permalink/catalog123897
Rowland, Deborah. West Sussex: Wiley Blackwell , 2017.
Material Type
Book
Call Number
REF AA 82 ROW 2017
Availability
1 copy, 1 available
Still Moving: How to Lead Mindful Change sets out an innovative approach for guiding organisations and indeed entire systems through ongoing, disruptive change. It combines Deborah Rowland?s own rigorous research into change and its leadership with insights from her extensive field experience helpi…
Author
Rowland, Deborah
Place of Publication
West Sussex
Publisher
Wiley Blackwell
Publication Date
2017
Physical Description
Paperback, 250 pages
Subject
Leadership/Coach
Mindful Change
Abstract
Still Moving: How to Lead Mindful Change sets out an innovative approach for guiding organisations and indeed entire systems through ongoing, disruptive change. It combines Deborah Rowland?s own rigorous research into change and its leadership with insights from her extensive field experience helping major global corporations including GlaxoSmithKline, RWE and Shell achieve lasting change with increased productivity, employee engagement and responsible societal impact. It is filled with helpful inspiring stories of leadership and change from the real world and, bravely, the author?s own personal journey.
Challenging leaders to cultivate both their inner and outer skills necessary for success, Still Moving weaves together the ?being? and ?doing? states of leading change and emphasises the importance of a mindful stance and deep systemic perception within a leader. With the goal of collaborative, sustainable change, the book delves into a variety of important topics, including present-moment awareness, intentional response, edge and tension and emergent change. Compelling and provocative, Still Moving questions the conventional wisdom of much change theory and asks that leaders first work on their inner source in order to more effortlessly change the world around them.
ISBN
9781119-164920
Language
English
Material Type
Book
Call Number
REF AA 82 ROW 2017

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On the mend: Revolutionizing healthcare to save lives and transform the industry

https://cwslc.andornot.com/en/permalink/catalog113147
Toussaint, John, Gerard, Roger A., Adams, Emily. Cambridge, MA: Lean Enterprise Institute , 2010.
Material Type
Book
Call Number
REF AA 120 TOU 2010
Availability
1 copy, 1 available
Part case study, part manifesto, this ground-breaking new book by a doctor and a healthcare executive uses real-life anecdotes and the logic of lean thinking to make a convincing argument that a revolutionary new kind of healthcare - lean healthcare - is urgently needed and eminently doable.; In On…
Author
Toussaint, John
Gerard, Roger A.
Adams, Emily
Place of Publication
Cambridge, MA
Publisher
Lean Enterprise Institute
Publication Date
2010
Physical Description
Hardcover: 177 p.
Subject
Lean Leader Development
Change Management
Abstract
Part case study, part manifesto, this ground-breaking new book by a doctor and a healthcare executive uses real-life anecdotes and the logic of lean thinking to make a convincing argument that a revolutionary new kind of healthcare - lean healthcare - is urgently needed and eminently doable.
In On the Mend: Revolutionizing Healthcare to Save Lives and Transform the Industry John Toussaint, MD, former CEO of ThedaCare, and Roger A. Gerard, PhD, its chief learning officer, candidly describe the triumphs and stumbles of a seven-year journey to lean healthcare, an effort that continues today and that has slashed medical errors, improved patient outcomes, raised staff morale, and saved $27 million dollars in costs without layoffs.
ISBN
9781934109274
Language
English
Material Type
Book
Call Number
REF AA 120 TOU 2010

Copies

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Teaching in Nursing & Role of the Educator: The complete guide to best practice in teaching, evaluation, and curriculum development

https://cwslc.andornot.com/en/permalink/catalog121479
Oermann, Marilyn H., De Gagne, Jennie C., Philips, Beth C. New York: Springer Publishing Company , 2018. 2nd.
Material Type
Book
Call Number
REF AA 160 OER 2018
Availability
1 copy, 1 available
This evidence-based text delivers the full scope of knowledge necessary for novice and experienced faculty to become competent teachers in nursing. The only book to focus on the full academic role, it encompasses all of the key concepts required for effective teaching, curriculum development, evalu…
Author
Oermann, Marilyn H.
De Gagne, Jennie C.
Philips, Beth C
Edition
2nd
Place of Publication
New York
Publisher
Springer Publishing Company
Publication Date
2018
Physical Description
463 pp
Subject
Health Informatics
Nursing. Registered Nurse. RN
Abstract
This evidence-based text delivers the full scope of knowledge necessary for novice and experienced faculty to become competent teachers in nursing. The only book to focus on the full academic role, it encompasses all of the key concepts required for effective teaching, curriculum development, evaluation and testing, becoming a scholar in nursing education, and much more. The second edition is updated throughout and includes four new chapters on Understanding the Learner, Interprofessional Education, Curriculum Models, and Global Nursing Education. It offers new content on role of the nurse educator, learning theories, active learning, flipped class/team-based learning, teaching strategies, teaching in an online nursing course, using new technologies and simulation, clinical teaching and evaluation, test construction, scholarship of teaching, and more.
ISBN
9780826140135
Language
English
Material Type
Book
Call Number
REF AA 160 OER 2018

Copies

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The handbook of quality and service improvement tools

https://cwslc.andornot.com/en/permalink/catalog113145
NHS Institute for Innovation and Improvement. Coventry, England: NHS Institute for Innovation and Improvement , 2010.
Material Type
Book
Call Number
REF JB 100 NHS 2010
Availability
3 copies, 3 available
The Handbook of Quality and Service Improvement Tools brings together into a single resource 75 proven tools, theories and techniques for quality and service improvement. The handbook is divided into two sections: 1) a project management guide and 2) quality and service improvement tools
Corporate Author
NHS Institute for Innovation and Improvement
Place of Publication
Coventry, England
Publisher
NHS Institute for Innovation and Improvement
Publication Date
2010
Physical Description
Softcover: 318 p.
Subject
Health Care Delivery Systems
Change Management
Abstract
The Handbook of Quality and Service Improvement Tools brings together into a single resource 75 proven tools, theories and techniques for quality and service improvement. The handbook is divided into two sections: 1) a project management guide and 2) quality and service improvement tools
ISBN
9781907045813
Language
English
Material Type
Book
Call Number
REF JB 100 NHS 2010

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The Behaviour Change Wheel: A Guide to Designing Interventions

https://cwslc.andornot.com/en/permalink/catalog123831
Michie, Susan, Atkins, Lou, West, Robert. [United Kingdom]: Wiley Blackwell , 2014.
Material Type
Book
Call Number
REF KT 200 MIC 2014
Availability
2 copies, 2 available
This is a practical guide to designing and evaluating behaviour change interventions and policies. It is based on the Behaviour Change Wheel, a synthesis of 19 behaviour change frameworks that draw on a wide range of disciplines and approaches.; The guide is for policy makers, practitioners, interv…
Author
Michie, Susan
Atkins, Lou
West, Robert
Editor
Graham, Ian D
Place of Publication
[United Kingdom]
Publisher
Wiley Blackwell
Publication Date
2014
Physical Description
329 pages
Subjects
Knowledge
Designing Intervetions
Practice Guideline
Abstract
This is a practical guide to designing and evaluating behaviour change interventions and policies. It is based on the Behaviour Change Wheel, a synthesis of 19 behaviour change frameworks that draw on a wide range of disciplines and approaches.
The guide is for policy makers, practitioners, intervention designers and researchers and introduces a systematic, theory-based method, key concepts and practical tasks.
ISBN
9781-912141-005
Language
English
Material Type
Book
Call Number
REF KT 200 MIC 2014

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Instilling frontline accountability: Best practices for enhancing individual investment in organizational goals

https://cwslc.andornot.com/en/permalink/catalog113757
Nursing Executive Centre. Washington, DC: The Advisory Board Company , 2011.
Material Type
Book
Call Number
REF JC 500 INS 2011
Availability
4 copies, 4 available
Text provides 15 best practices to enhance individual frontline staff investment in organizational goals and elevate institutional performance. The authors recommend a three-part framework to instill frontline accountability: 1) Enhance frontline staff members' line-of-sight between their discrete,…
Corporate Author
Nursing Executive Centre
Place of Publication
Washington, DC
Publisher
The Advisory Board Company
Publication Date
2011
Physical Description
Softcover: 80 pages
Subject
Nursing. Registered Nurse. RN
Leadership/Coaching
Abstract
Text provides 15 best practices to enhance individual frontline staff investment in organizational goals and elevate institutional performance. The authors recommend a three-part framework to instill frontline accountability: 1) Enhance frontline staff members' line-of-sight between their discrete, day-to-day actions and the institution's overall performance against key goals. 2) Create a culture of shared responsibility in which nurses feel individual responsibility for not only their own patients but all outcomes and goals. 3) Provide frontline staff with a personal stake in organizational performance.
Language
English
Material Type
Book
Call Number
REF JC 500 INS 2011

Copies

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Change your questions change your life: 10 powerful tools for life and work

https://cwslc.andornot.com/en/permalink/catalog123809
Adams, Marilee. San Francisco: CA: Berrett-Koehler Publishers, Inc. , 2015. 3rd Edition.
Material Type
Book
Call Number
REF AA 75 ADA 2015
Availability
1 copy, 0 available
Questions are at the core of how we listen, behave, think, and relate--as individuals and organizations. Virtually everything we think and do is generated by questions. Questions push us into new territories. The future begins with our thinking, represented by the questions we ask ourselves. This b…
Author
Adams, Marilee
Edition
3rd Edition
Place of Publication
San Francisco: CA
Publisher
Berrett-Koehler Publishers, Inc.
Publication Date
2015
Physical Description
Paperback: 233 pages
Subject
Leadership/Coaching
Abstract
Questions are at the core of how we listen, behave, think, and relate--as individuals and organizations. Virtually everything we think and do is generated by questions. Questions push us into new territories. The future begins with our thinking, represented by the questions we ask ourselves. This book shows readers how to consistently choose the questions that can lead them to success, both personally and professionally. This technique, called "QuestionsThinking, stimulates innovation, accelerate productivity, and create more rewarding relationships.
Notes
RESTRICTED TO PHSA LEADERSHIP COACHING PARTICIPANTS ONLY.
ISBN
9781-62656 6330
Language
English
Material Type
Book
Call Number
REF AA 75 ADA 2015

Copies

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Getting things done: The art of stress-free productivity

https://cwslc.andornot.com/en/permalink/catalog113685
Allen, David. [Toronto, ON]: Penguin Group , 2015. Rev. ed.
Material Type
Book
Call Number
REF AA 74 ALL 2015
Availability
10 copies, 7 available
Completely updated and revised. Are emails keeping you in the office late at night? Is your desk overflowing with things to read and process? Are you overwhelmed by loose ends and unfinished projects? Do you despair of finding time to concentrate on the bigger picture? This book offers powerful, pr…
Author
Allen, David
Edition
Rev. ed.
Place of Publication
[Toronto, ON]
Publisher
Penguin Group
Publication Date
2015
Physical Description
Softcover: 317 p.
Subject
Time Management
Abstract
Completely updated and revised. Are emails keeping you in the office late at night? Is your desk overflowing with things to read and process? Are you overwhelmed by loose ends and unfinished projects? Do you despair of finding time to concentrate on the bigger picture? This book offers powerful, practical strategies for vastly increasing your organisation, efficiency and creativity - in work and life. Personal productivity expert David Allen shows how to cut through the clutter in your mind, on your desk and on your PC to get a lot more done with a lot less effort. * Empty your 'to do' list out of your head and into a fail-safe system * Feel fine about what you're not doing * Master the essential two-minute rule This book will transform the way you work - and the way you experience work.
ISBN
9780349408941
Language
English
Material Type
Book
Call Number
REF AA 74 ALL 2015

Copies

Copy 5 BC Children's and Women's Study and Learning Commons On Loan, due Wednesday, October 4, 2023
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Copy 10 BC Children's and Women's Study and Learning Commons On Loan, due Wednesday, May 3, 2017
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Give me a break: The art of making time work for you

https://cwslc.andornot.com/en/permalink/catalog112777
Culver, Hugh. Kaire Publishing , 2011.
Material Type
Book
Call Number
REF AA 74 CUL 2011
Availability
22 copies, 20 available
The always-on, striving for more, multitasking, 24/7 world we live in is having its toll. We are getting busier, but not happier. While the "time management" movement created more list-makers, it failed to address the heart of why "To-Do's" tended to trump time for family, and time to think, reflec…
Author
Culver, Hugh
Publisher
Kaire Publishing
Publication Date
2011
Physical Description
Paperback: 242 pages
Subject
Time Management
Leadership/Coaching
Abstract
The always-on, striving for more, multitasking, 24/7 world we live in is having its toll. We are getting busier, but not happier. While the "time management" movement created more list-makers, it failed to address the heart of why "To-Do's" tended to trump time for family, and time to think, reflect, and plan was replaced by a bulging email Inbox.The author presents a model for getting to the heart of why we never seem to have enough time and how to create the time we actually need. A past workaholic, successful business owner, and consultant to large corporations, Culver knows a lot about being busy and what defines success. His solution is to first redefine the beliefs that drive the behavior and from there reset priorities, create better systems, practice better habits, and finally, invest in reflection, review, and renewal.
ISBN
9780986765605
Language
English
Material Type
Book
Call Number
REF AA 74 CUL 2011

Copies

Copy 2 BC Children's and Women's Study and Learning Commons On Loan, due Tuesday, March 13, 2018
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Scrum: The art of doing twice the work in half the time

https://cwslc.andornot.com/en/permalink/catalog114317
Sutherland, Jeff, Sutherland, J.J. New York, NY: Crown Business , 2014. 1st edition.
Material Type
Book
Call Number
REF AA 74 SUT 2014
Availability
3 copies, 3 available
In this book you'll journey to Scrum's front lines where Jeff's system of deep accountability, team interaction, and constant iterative improvement is, among other feats, bringing the FBI into the 21st century, perfecting the design of an affordable 140 mile per hour/100 mile per gallon car, helpin…
Author
Sutherland, Jeff
Sutherland, J.J.
Edition
1st edition
Place of Publication
New York, NY
Publisher
Crown Business
Publication Date
2014
Physical Description
Hardcover, 248 p.
Subject
Leadership/Coaching
Time Management
Abstract
In this book you'll journey to Scrum's front lines where Jeff's system of deep accountability, team interaction, and constant iterative improvement is, among other feats, bringing the FBI into the 21st century, perfecting the design of an affordable 140 mile per hour/100 mile per gallon car, helping NPR report fast-moving action in the Middle East, changing the way pharmacists interact with patients, reducing poverty in the Third World, and even helping people plan their weddings and accomplish weekend chores.
Woven with insights from martial arts, judicial decision making, advanced aerial combat, robotics, and many other disciplines, Scrum is consistently riveting. But the most important reason to read this book is that it may just help you achieve what others consider unachievable - whether it be inventing a trailblazing technology, devising a new system of education, pioneering a way to feed the hungry, or, closer to home, a building a foundation for your family to thrive and prosper.
ISBN
9780385346450
Language
English
Material Type
Book
Call Number
REF AA 74 SUT 2014

Copies

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Training on Trial: How Workplace Learning Must Reinvent Itself to Remain Relevant

https://cwslc.andornot.com/en/permalink/catalog123898
Kirkpatrick, Jim D, Kayser, Wendy. New York: AMACOM , 2010.
Material Type
Book
Call Number
REF AA 83 KIR 2010
Availability
1 copy, 1 available
While upbeat lingo abounds about ?complementing strategic objectives? and ?driving productivity,? the fact is that most training does not make a significant enough impact on business results, and when it does, training professionals fail to make a convincing case about the value added to the bottom…
Author
Kirkpatrick, Jim D
Kayser, Wendy
Place of Publication
New York
Publisher
AMACOM
Publication Date
2010
Physical Description
Paperback, 239 pages
Subject
Leadership/Coach
Mindful Change
Workplace Learning
Abstract
While upbeat lingo abounds about ?complementing strategic objectives? and ?driving productivity,? the fact is that most training does not make a significant enough impact on business results, and when it does, training professionals fail to make a convincing case about the value added to the bottom line. The vaunted ?business partnership model? has yet to be realized―and in tough economic times, when the training budget is often the first to be cut, training is on trial for its very existence. Using a courtroom trial as a metaphor, Training on Trial seeks to get to the truth about why training fails and puts the business partnership model to work for real. Readers on both sides of the ?courtroom? will learn how to stop viewing training as a cost center, and bridge the gulf between what learning functions deliver and what business units need to execute their strategies. A thought-provoking read for trainers and business unit leaders alike, Training on Trial provides a new application of the Kirkpatrick Four-Level Evaluation Model and a multitude of tips and techniques that allow lessons learned to be put into action now.
Challenging leaders to cultivate both their inner and outer skills necessary for success, Still Moving weaves together the ?being? and ?doing? states of leading change and emphasises the importance of a mindful stance and deep systemic perception within a leader. With the goal of collaborative, sustainable change, the book delves into a variety of important topics, including present-moment awareness, intentional response, edge and tension and emergent change. Compelling and provocative, Still Moving questions the conventional wisdom of much change theory and asks that leaders first work on their inner source in order to more effortlessly change the world around them.
ISBN
9780-8144-38145
Language
English
Material Type
Book
Call Number
REF AA 83 KIR 2010

Copies

Copy 1 BC Children's and Women's Study and Learning Commons REF Available
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Crucial Conversations: Tools for Talking When Stakes are High

https://cwslc.andornot.com/en/permalink/catalog123899
Rowland, Deborah. New York: McGraw Hill , 2012. 2nd.
Material Type
Book
Call Number
REF AA 84 PAT 2012
Availability
1 copy, 1 available
The book that revolutionized business communications has been updated for today?s workplace. Crucial Conversations provides powerful skills to ensure every conversation―especially difficult ones―leads to the results you want. Written in an engaging and witty style, the book teaches read…
Author
Rowland, Deborah
Edition
2nd
Place of Publication
New York
Publisher
McGraw Hill
Publication Date
2012
Physical Description
Paperback, 243 pages
Subject
Leadership/Coach
Mindful Change
Workplace Learning
Abstract
The book that revolutionized business communications has been updated for today?s workplace. Crucial Conversations provides powerful skills to ensure every conversation―especially difficult ones―leads to the results you want. Written in an engaging and witty style, the book teaches readers how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person.
ISBN
978007-1771320
Language
English
Material Type
Book
Call Number
REF AA 84 PAT 2012

Copies

Copy 1 BC Children's and Women's Study and Learning Commons REF Available
Images
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