C&W Library Catalogue
Browse and borrow resources that support the learning needs and professional development of C&W staff, clinicians, students and faculty.
Browse and borrow resources that support the learning needs and professional development of C&W staff, clinicians, students and faculty.
Patients Come Second shakes up the traditional healthcare model, arguing that in order to care for and retain patients, leaders must first create exceptional teams and find ways to engage nurses, administrative staff, physicians, supervisors, and even housekeeping staff and switchboard operators. B…
| Copy 1 BC Children's and Women's Study and Learning Commons REF | Available | ||
| Copy 2 BC Children's and Women's Study and Learning Commons REF | Available | ||
| Copy 3 BC Children's and Women's Study and Learning Commons REF | Available | ||
| Copy 4 BC Children's and Women's Study and Learning Commons REF | Available |
The Handbook of Quality and Service Improvement Tools brings together into a single resource 75 proven tools, theories and techniques for quality and service improvement. The handbook is divided into two sections: 1) a project management guide and 2) quality and service improvement tools
| Copy 1 BC Children's and Women's Study and Learning Commons | Available | ||
| Copy 2 BC Children's and Women's Study and Learning Commons | Available | ||
| Copy 3 BC Children's and Women's Study and Learning Commons | Available |
Originators and practitioners of such change methods as Future Search, Real Time Strategic Change, Gemba Kaizen, and Open Space Technology outline the distinctive aspects of their approaches, detail roles and responsibilities, share stories illustrating their use, and answer frequently asked questi…
| Copy 2 BC Children's and Women's Study and Learning Commons REF | Available | ||
| Copy 1 BC Children's and Women's Study and Learning Commons REF | Available |
