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C&W Library Catalogue

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2 records – page 1 of 1.

Patients come second: Leading change by changing the way you lead

https://cwslc.andornot.com/en/permalink/catalog113864
Spiegelman, Paul, Berrett, Britt. New York, NY: An Inc. Original , 2013.
Material Type
Book
Call Number
REF JB 200 SPI 2013
Availability
4 copies, 4 available
Patients Come Second shakes up the traditional healthcare model, arguing that in order to care for and retain patients, leaders must first create exceptional teams and find ways to engage nurses, administrative staff, physicians, supervisors, and even housekeeping staff and switchboard operators. B…
Author
Spiegelman, Paul
Berrett, Britt
Place of Publication
New York, NY
Publisher
An Inc. Original
Publication Date
2013
Physical Description
Hardcover, 208 p.
Subject
Change Management
Administration
Hospitals
Leadership/Coaching
Abstract
Patients Come Second shakes up the traditional healthcare model, arguing that in order to care for and retain patients, leaders must first create exceptional teams and find ways to engage nurses, administrative staff, physicians, supervisors, and even housekeeping staff and switchboard operators. By connecting employees' work with a higher purpose and equipping them with the tools to become leaders themselves, patient care can be dramatically transformed. And with continuing healthcare changes on the horizon and ever-rising pressure to acquire and keep patients, doing so now is more important than ever.
ISBN
9780988842809
Language
English
Material Type
Book
Call Number
REF JB 200 SPI 2013

Copies

Copy 1 BC Children's and Women's Study and Learning Commons REF Available
Copy 2 BC Children's and Women's Study and Learning Commons REF Available
Copy 3 BC Children's and Women's Study and Learning Commons REF Available
Copy 4 BC Children's and Women's Study and Learning Commons REF Available
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Sway: Unravelling Unconscious Bias

https://cwslc.andornot.com/en/permalink/catalog124055
Agarwal, Pragya. Dublin, Ireland: Bloomsbury , 2021.
Material Type
Book
Call Number
REF NR 100 AGA 2021
Availability
1 copy, 1 available
Sway is a thoroughly researched and comprehensive look at unconscious bias and how it impacts day-to-day life, from job interviews to romantic relationships to saving for retirement. It covers a huge number of sensitive topics - sexism, racism, ageism, homophobia, colourism - with tact, and combine…
Author
Agarwal, Pragya
Place of Publication
Dublin, Ireland
Publisher
Bloomsbury
Publication Date
2021
Physical Description
448pp
Subjects
Anti-Racism
Diversity
Abstract
Sway is a thoroughly researched and comprehensive look at unconscious bias and how it impacts day-to-day life, from job interviews to romantic relationships to saving for retirement. It covers a huge number of sensitive topics - sexism, racism, ageism, homophobia, colourism - with tact, and combines statistics with stories to paint a fuller picture and enhance understanding. Throughout, Pragya clearly delineates theories with a solid grounding in science, answering questions such as: do our roots for prejudice lie in our evolutionary past? What happens in our brains when we are biased? How has bias affected technology? If we don't know about it, are we really responsible for it?
At a time when partisan political ideologies are taking center stage, and we struggle to make sense of who we are and who we want to be, it is crucial that we understand why we act the way we do. This book will enables us to open our eyes to our own biases in a scientific and non-judgmental way.
ISBN
9781-14729-71388
Language
English
Material Type
Book
Call Number
REF NR 100 AGA 2021

Copies

Copy 1 BC Children's and Women's Study and Learning Commons REF Available
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