Author

Spiegelman, Paul

Berrett, Britt

Place of Publication

New York, NY

Publisher

An Inc. Original

Publication Date

2013

Physical Description

Hardcover, 208 p.

Subject

Change Management

Administration

Hospitals

Leadership/Coaching

Abstract

Patients Come Second shakes up the traditional healthcare model, arguing that in order to care for and retain patients, leaders must first create exceptional teams and find ways to engage nurses, administrative staff, physicians, supervisors, and even housekeeping staff and switchboard operators. By connecting employees' work with a higher purpose and equipping them with the tools to become leaders themselves, patient care can be dramatically transformed. And with continuing healthcare changes on the horizon and ever-rising pressure to acquire and keep patients, doing so now is more important than ever.

ISBN

9780988842809

Language

English

Material Type

Book

Call Number

REF JB 200 SPI 2013

Copies

Author

Hayes, John

Edition

6th Ed

Place of Publication

London, UK

Publisher

Red Globe Press

Publication Date

2022

Physical Description

Softcover: 258 p.

Subject

Change Management

Abstract

Technological advances, an increasingly globalized workforce and seismic global events mean that change is a constant feature of business life today. The consequences of not managing change effectively can be devastating for businesses. How can managers deal with change brought about by unpredictable events? How can they embrace change and communicate its benefits to stakeholders? How can organizations ensure the ongoing success of change? John Hayes's bestselling textbook equips you with the practical tools and academic knowledge to tackle these questions and many more. Offering unrivalled breadth, it will guide you clearly through all stages of the change process, from recognizing the need for change to ensuring its successful implementation. Its unique underpinning framework, based on a process model of change, will help you to view change as purposeful and ordered, rather than something chaotic and unmanageable. This sixth edition covers all of the key theories, tools and techniques of organizational change, and offers everything you need to know about organizational change today: - Brand new international case studies and examples allow you to understand change in context - Coverage of 'big-bang' disruptions, offers you a framework for dealing with unforeseen global events like pandemics, economic instability and climate change - Updated research reports show you the latest theory in the field - New learning objectives, reflective questions and experiential exercises help you to consolidate your learning and revise effectively - Increased coverage of SMEs, public sector and family businesses shows you change in diverse sectors

ISBN

978-1352012538

Language

English

Material Type

Book

Call Number

REF AA 130 HAY 2022

Copies