Browse and borrow resources that support the learning needs and professional development of C&W staff, clinicians, students and faculty.
This book represents comprehensive coverage of change management concepts - Individual Change Management, Organizational Change Management and Change Competency.
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The Handbook of Quality and Service Improvement Tools brings together into a single resource 75 proven tools, theories and techniques for quality and service improvement. The handbook is divided into two sections: 1) a project management guide and 2) quality and service improvement tools
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