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Patients Come Second shakes up the traditional healthcare model, arguing that in order to care for and retain patients, leaders must first create exceptional teams and find ways to engage nurses, administrative staff, physicians, supervisors, and even housekeeping staff and switchboard operators. B…
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This book represents comprehensive coverage of change management concepts - Individual Change Management, Organizational Change Management and Change Competency.
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This guide provides a comprehensive change management process for Managers to use with their employees during change.
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After years of research with hundreds of organizations, employees now have the tools to succeed during organizational change. Practical information and real-life examples offer understanding about why change is happening and how to control it. Discover how you can survive and thrive in today's chan…
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This edition aggregates the findings from the 2013 study and previous studies (1998, 2000, 2003, 2005, 2007, 2009, and 2011) to form a compendium of benchmarking findings and one of the most comprehensive bodies of knowledge on change management.
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Part case study, part manifesto, this ground-breaking new book by a doctor and a healthcare executive uses real-life anecdotes and the logic of lean thinking to make a convincing argument that a revolutionary new kind of healthcare - lean healthcare - is urgently needed and eminently doable.; In On…
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The Handbook of Quality and Service Improvement Tools brings together into a single resource 75 proven tools, theories and techniques for quality and service improvement. The handbook is divided into two sections: 1) a project management guide and 2) quality and service improvement tools
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Based on a viral article, 21 Things You May Not Know About the Indian Act is the essential guide to understanding the legal document and its repercussion on generations of Indigenous Peoples, written by a leading cultural sensitivity trainer.; Since its creation in 1876, the Indian Act has shaped, …
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In this ?vital, necessary, and beautiful book? (Michael Eric Dyson), antiracist educator Robin DiAngelo deftly illuminates the phenomenon of white fragility and ?allows us to understand racism as a practice not restricted to ?bad people? (Claudia Rankine). Referring to the defensive moves that whit…
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Antiracism is a transformative concept that reorients and reenergizes the conversation about racism?and, even more fundamentally, points us toward liberating new ways of thinking about ourselves and each other. At its core, racism is a powerful system that creates false hierarchies of human value; …
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