Browse and borrow resources that support the learning needs and professional development of C&W staff, clinicians, students and faculty.
The Handbook of Quality and Service Improvement Tools brings together into a single resource 75 proven tools, theories and techniques for quality and service improvement. The handbook is divided into two sections: 1) a project management guide and 2) quality and service improvement tools
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The Ottawa Anesthesia Primer is an essential primary text for medical students and residents completing a rotation in anesthesia. Throughout the text, emphasis has been given to knowledge, procedures and skills with a focus on preoperative assessment, securing intravenous access, airway management,…
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Originators and practitioners of such change methods as Future Search, Real Time Strategic Change, Gemba Kaizen, and Open Space Technology outline the distinctive aspects of their approaches, detail roles and responsibilities, share stories illustrating their use, and answer frequently asked questi…
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