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3 records – page 1 of 1.

The handbook of quality and service improvement tools

https://cwslc.andornot.com/en/permalink/catalog113145
NHS Institute for Innovation and Improvement. Coventry, England: NHS Institute for Innovation and Improvement , 2010.
Material Type
Book
Call Number
REF JB 100 NHS 2010
Availability
3 copies, 3 available
The Handbook of Quality and Service Improvement Tools brings together into a single resource 75 proven tools, theories and techniques for quality and service improvement. The handbook is divided into two sections: 1) a project management guide and 2) quality and service improvement tools
More Information is Available
Corporate Author
NHS Institute for Innovation and Improvement
Place of Publication
Coventry, England
Publisher
NHS Institute for Innovation and Improvement
Publication Date
2010
Physical Description
Softcover: 318 p.
Subject
Health Care Delivery Systems
Change Management
Abstract
The Handbook of Quality and Service Improvement Tools brings together into a single resource 75 proven tools, theories and techniques for quality and service improvement. The handbook is divided into two sections: 1) a project management guide and 2) quality and service improvement tools
ISBN
9781907045813
Language
English
Material Type
Book
Call Number
REF JB 100 NHS 2010

Copies

Copy 1 BC Children's and Women's Study and Learning Commons Available
Copy 2 BC Children's and Women's Study and Learning Commons Available
Copy 3 BC Children's and Women's Study and Learning Commons Available
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The change handbook: The definitive resource on today's best methods for engaging whole systems

https://cwslc.andornot.com/en/permalink/catalog112620
Holman, Peggy, Devane, Tom, Cady, Steven. San Francisco, CA: Berrett-Koehler Publishers, Inc. , 2007. 2nd ed, revised and expanded.
Material Type
Book
Call Number
REF AA 130 HOL 2007
Availability
2 copies, 2 available
Originators and practitioners of such change methods as Future Search, Real Time Strategic Change, Gemba Kaizen, and Open Space Technology outline the distinctive aspects of their approaches, detail roles and responsibilities, share stories illustrating their use, and answer frequently asked questi…
More Information is Available
Author
Holman, Peggy
Devane, Tom
Cady, Steven
Edition
2nd ed, revised and expanded.
Place of Publication
San Francisco, CA
Publisher
Berrett-Koehler Publishers, Inc.
Publication Date
2007
Physical Description
Softcover: 706 p.
Subject
Change Management
Abstract
Originators and practitioners of such change methods as Future Search, Real Time Strategic Change, Gemba Kaizen, and Open Space Technology outline the distinctive aspects of their approaches, detail roles and responsibilities, share stories illustrating their use, and answer frequently asked questions. A comparative chart allows readers to evaluate the methods to find the one that seems best for them.
ISBN
1576753794
Language
English
Material Type
Book
Call Number
REF AA 130 HOL 2007

Copies

Copy 2 BC Children's and Women's Study and Learning Commons REF Available
Copy 1 BC Children's and Women's Study and Learning Commons REF Available
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The Racial Healing Handbook:: Practical Activities to Help You Challenge Privilege, Confront Systemic Racism, and Engage in Collective Healing

https://cwslc.andornot.com/en/permalink/catalog124059
Singh, Anneliese A. Oakland, CA: New Harbinger Publications Inc , 2019.
Material Type
Book
Call Number
REF NR 100 SIN 2019
Availability
1 copy, 1 available
Healing from racism is a journey that often involves reliving trauma and experiencing feelings of shame, guilt, and anxiety. This journey can be a bumpy ride, and before we begin healing, we need to gain an understanding of the role history plays in racial/ethnic myths and stereotypes. In so many w…
More Information is Available
  1 image  
Author
Singh, Anneliese A.
Place of Publication
Oakland, CA
Publisher
New Harbinger Publications Inc
Publication Date
2019
Physical Description
222pp
Subjects
Anti-Racism
Diversity
Abstract
Healing from racism is a journey that often involves reliving trauma and experiencing feelings of shame, guilt, and anxiety. This journey can be a bumpy ride, and before we begin healing, we need to gain an understanding of the role history plays in racial/ethnic myths and stereotypes. In so many ways, to heal from racism, you must re-educate yourself and unlearn the processes of racism. This book can help guide you.
The Racial Healing Handbook offers practical tools to help you navigate daily and past experiences of racism, challenge internalized negative messages and privileges, and handle feelings of stress and shame. You?ll also learn to develop a profound racial consciousness and conscientiousness, and heal from grief and trauma. Most importantly, you?ll discover the building blocks to creating a community of healing in a world still filled with racial microaggressions and discrimination.
This book is not just about ending racial harm?it is about racial liberation. This journey is one that we must take together. It promises the possibility of moving through this pain and grief to experience the hope, resilience, and freedom that helps you not only self-actualize, but also makes the world a better place.
ISBN
9781-68403-2709
Language
English
Material Type
Book
Call Number
REF NR 100 SIN 2019

Copies

Copy 1 BC Children's and Women's Study and Learning Commons REF Available
Images
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