Author

Carey, Raymond G.

Lloyd, Robert C.

Place of Publication

New York, NY

Publisher

Quality Resources

Publication Date

1995

Physical Description

Softcover: 194 p.

Subject

Lean Leader Development

Abstract

Measuring Quality Improvement in Healthcare covers practical applications of the tools and techniques of statistical process control (SPC), including control charts, in healthcare settings. The authors' straightforward discussions of data collection, variation, and process improvement set the context for the use and interpretation of control charts. Their approach incorporates "the voice of the customer" as a key element driving the improvement processes and outcomes.

ISBN

9780527762933

Language

English

Material Type

Book

Call Number

REF AA 120 CAR 1995

Copies

Author

Akao, Yoji

Edition

1st ed.

Place of Publication

Boca Raton, Fla.

Publisher

CRC Press

Publication Date

2004

Physical Description

Paperback, 207 p., ill

Subject

Lean Leader Development

Abstract

This book is a compilation of examples of policy deployment and demonstrates how company vision is converted into individual responsibility. It contains practical guidelines, 150 charts and diagrams, and five case studies that illustrate the procedures of Hoshin Kanri. The six steps to advanced process planning are reviewed and include: a five-year vision; one-year plan; deployment to departments; execution; monthly audit; and annual audit. The practice of Hoshin Kanri will enable you to:

Align all departmental and individual project goals to corporate goals and eliminate duplication of effort.

Communicate to every employee his or her role in achieving the company vision.

Closely monitor performance using carefully devised measures of progress.

ISBN

9781563273117

Language

English

Material Type

Book

Call Number

AA 120 AKA 2004

Copies