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Measuring Quality Improvement in Healthcare covers practical applications of the tools and techniques of statistical process control (SPC), including control charts, in healthcare settings. The authors' straightforward discussions of data collection, variation, and process improvement set the conte…

Author: Carey, Raymond G.; Lloyd, Robert C.

Place of Publication: New York, NY

Publisher: Quality Resources

Publication Date: 1995

Physical Description: Softcover: 194 p.

Subject: Lean Leader Development

Abstract: Measuring Quality Improvement in Healthcare covers practical applications of the tools and techniques of statistical process control (SPC), including control charts, in healthcare settings. The authors' straightforward discussions of data collection, variation, and process improvement set the context for the use and interpretation of control charts. Their approach incorporates "the voice of the customer" as a key element driving the improvement processes and outcomes.

ISBN: 9780527762933

Language: English

Material Type: Book

Call Number: REF AA 120 CAR 1995

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