Author

Nussbaumer-Knaflic, Cole

Edition

1st

Place of Publication

New York, NY

Publisher

Wiley

Publication Date

2019

Physical Description

448 pp

Subjects

Data practice

Storyteller

Subject

Lean Leader Development

Abstract

This is not a book. It is a one-of-a-kind immersive learning experience through which you can become―or teach others to be―a powerful data storyteller.

Let?s practice! helps you build confidence and credibility to create graphs and visualizations that make sense and weave them into action-inspiring stories. Expanding upon best seller storytelling with data?s foundational lessons, Let?s practice! delivers fresh content, a plethora of new examples, and over 100 hands-on exercises. Author and data storytelling maven Cole Nussbaumer Knaflic guides you along the path to hone core skills and become a well-practiced data communicator. Each chapter includes:

● Practice with Cole: exercises based on real-world examples first posed for you to consider and solve, followed by detailed step-by-step illustration and explanation

● Practice on your own: thought-provoking questions and even more exercises to be assigned or worked through individually, without prescribed solutions

● Practice at work: practical guidance and hands-on exercises for applying storytelling with data lessons on the job, including instruction on when and how to solicit useful feedback and refine for greater impact

The lessons and exercises found within this comprehensive guide will empower you to master―or develop in others―data storytelling skills and transition your work from acceptable to exceptional. By investing in these skills for ourselves and our teams, we can all tell inspiring and influential data stories!

ISBN

978-1119621492

Language

English

Material Type

Book

Call Number

REF AA 120 KNA 2019

Copies

Author

Nussbaumer-Knaflic, Cole

Edition

1st

Place of Publication

New York, NY

Publisher

McGraw Hill

Publication Date

2019

Physical Description

368 pp Hardcover

Subjects

Data practice

Storyteller

Subject

Lean Leader Development

Abstract

Healthcare costs in the United States are soaring out of control, and virtually every forecast predicts no end to this unhealthy trend.

Until now, there has been no way to quantify and prove the value of healthcare projects and programs. Measuring ROI in Healthcare is what the industry--and the nation itself--has been waiting for.

In this groundbreaking book that is sure to heavily impact the healthcare industry, four ROI experts show you how to measure what was previously unmeasurable and place accurate dollar signs on what was formerly impossible to value.

Whatever healthcare improvement projects you plan to introduce--from systemwide medical procedures, technology implementations, and systems integration to nurse retention, risk management, and leadership development-- Measuring ROI in Healthcare provides the tools you need to prove the worth of your project to decision makers.

ISBN

978-11978-0071812719

Language

English

Material Type

Book

Call Number

REF AA 120 BUZ 2013

Copies

Author

Cory, Jill

Place of Publication

[Vancouver, BC?]

Publisher

BC Women's Hospital & Health Centre

Publication Date

2007

Physical Description

Spiral bound paperback, 102 pages; 8 x 11 in. + 1 CD-ROM (PowerPoint Slides)

Subject

Women-Centred Care

Women's Health Promotion

Health Care Delivery Systems

Learning

Womens Health

Abstract

The goal of Women-Centred Care is to ensure that all girls and women receive evidence based care that respects their social, economic, physical, cultural and spiritual realties. This curriculum is based on the Framework for Women-Centred Health and is designed to support health care providers in developing and sharing knowledge and practice related to Women-Centred Care. The curriculum will help health providers build upon current Women-Centred Care practices, to create new ways of thinking and new practices and structures within health care.

Language

English

Material Type

Book

Call Number

REF JB 100 COR 2007

Copies

Author

Sadler, T.W.

Edition

14th Ed.

Place of Publication

Philadelphia, PA

Publisher

Lippincott Williams & Wilkins

Publication Date

2019

Physical Description

Softcover; 432 pages

Subject

Embryology

UBC MD Undergrad

Abstract

Vibrantly illustrated with full-color diagrams and clinical images,Langman's Medical Embryology,14th Editionhelps medical, nursing, and health professions students confidently develop a basic understanding of embryology and its clinical relevance. Concise chapter summaries, captivating clinical correlates boxes, clinical problems, and a clear, concise writing style make the subject matter accessible and engaging to students throughout their courses.

ISBN

9781-4963-83907

Language

English

Material Type

Book

Call Number

REF AB 55 SAD 2019

Copies

Author

Perinatal Services BC

Edition

2nd Edition

Place of Publication

[Vancouver, BC?]

Publisher

McCallum Printing Group, Inc.

Publication Date

2021

Physical Description

Hardcover: [437 p.]

Subject

Neonatal Assessment

Abstract

The Acute Care of at-Risk Newborns (ACoRN) program trains health care providers to stabilize that most challenging and enigmatic of medical patients: the unwell newborn. Early assessment, intervention, and management of at-risk or unstable infants can be critical for their survival and long-term health. Clinical care standards and educational programs to address these requirements are needed. ­The ACoRN program provides a unique, prioritized, and systematic approach to newborn stabilization for health care professionals with any degree of experience. ACoRN-trained providers learn to gather information, prioritize, intervene appropriately, and deliver high-quality care to at-risk and unwell newborns in any setting. Because research and practice have advanced dramatically in recent years, the need for a new ACoRN text, the program's centrepiece, became essential. Hence the development of this new edition, which reflects current guidelines and evidence-based best practices. ACoRN teaches the concepts and skills required to stabilize unwell newborns through system-based algorithms ('Sequences'), each with its own chapter: - Respiratory - Fluid and Glucose - Cardiovascular - Jaundice - Neurology - Thermoregulation - Surgical Conditions - Infection Each chapter includes educational objectives, key concepts, learning points, and at least one case scenario with questions and answers to reinforce content and learnings. Chapters describing newborn transition, the ACoRN process, supportive care, and safe transport round out the systems-based core. This book is written for any health professional who may be required to participate in the stabilization of sick or preterm babies within their scope of practice.

ISBN

9780197525227

Language

English

Material Type

Book

Call Number

REF EB 800 ACO 2021

Copies

Author

Elkeles, Tamar

Phillips, Jack

Place of Publication

London

Publisher

Routledge

Publication Date

2010

Physical Description

Paperback 334pp

Subject

Learning

Development

Abstract

New business realities and customer demands, coupled with new technologies in a changing competitive landscape are causing corporate learning departments to rethink their value, role, and impact in the organization. In a constantly changing business landscape with limited resources and tight budgets, learning must be viewed as essential to a successful achievement of business goals. The individual driving this function, the Chief Learning Officer (CLO), is in a unique position to add significant value to the organization. The role of the CLO is to drive value, focusing on issues such as business alignment, managing resources, innovation, customer service and ROI. The challenge is to show value to the organization in terms that business leaders and financial analysts can understand and appreciate. Written from the perspective of the CLO, this book discusses nine important value-adding strategies, making up this critical role of the CLO of the future. At least twenty high profile CLOs provide their strategies on each of these issues.

This book is essential reading for both the training and HR communities who need to show the value and connect learning to the business. This book shows the value that can be achieved in the organization if it is managed and organized properly and the appropriate leadership is provided.

ISBN

9780-7506-79251

Material Type

Book

Call Number

AA 85 ELK 2011

Copies

Author

Foster, Cory

Mistry, Neville, F.

Edition

36th Ed.

Place of Publication

Philadelphia, PA

Publisher

Lippincott Williams & Wilkins

Publication Date

2020

Physical Description

Paperback; 1074 pages.

Subject

General Medicine

UBC MD Undergrad

Abstract

Established for more than 75 years,The Washington Manual of Medical Therapeutics, 36th Edition, provides concise, high-yield content that reflects today's fast-changing advances in medical technology and therapeutics. In one convenient, portable resource, you'll find complete coverage of every area of medicine and the core subspecialties?all at your fingertips for quick review and reference. Discover why housestaff and faculty worldwide depend on this best-selling resource for day-to-day clinical practice in internal medicine.

ISBN

978-1975-113483

Language

English

Material Type

Book

Call Number

REF FA 100 FOS 2020

Copies

Editor

Straus, Sharon E

Tetroe, Jacqueline

Graham, Ian D

Edition

2nd Ed

Place of Publication

[United Kingdom]

Publisher

Wiley Blackwell

Publication Date

2013

Subjects

Knowledge

Health

Practice Guideline

Abstract

Knowledge Translation in Health Care is a practical introduction to knowledge translation for everyone working and learning within health policy and funding agencies, and as researchers, clinicians and trainees. Using everyday examples, it explains how to use research findings to improve health care in real life.

This new second edition defines the principles and practice of knowledge translation and outlines strategies for successful knowledge translation in practice and policy making. It includes relevant real world examples and cases of knowledge translation in action that are accessible and relevant for all stakeholders including clinicians, health policy makers, administrators, managers, researchers, clinicians and trainees.

From an international expert editor and contributor team, and fully revised to reflect current practice and latest developments within the field, Knowledge Translation in Health Care is the practical guide for all health policy makers and researchers, clinicians, trainee clinicians, medical students and other healthcare professionals seeking to improve healthcare practice.

ISBN

9781118413548

Language

English

Call Number

REF KT 100 STR 2013

Copies

Author

Geddes, Gary

Edition

1st

Place of Publication

British Columbia, Canada

Publisher

Heritage House

Publication Date

2017

Physical Description

320pp

Subjects

Anti-Racism

Diversity

Indigenous

Reconciliation

Abstract

After the publication of his critically acclaimed 2011 book Drink the Bitter Root: A Writer?s Search for Justice and Healing in Africa, author Gary Geddes turned the investigative lens on his own country, embarking on a long and difficult journey across Canada to interview Indigenous elders willing to share their experiences of segregated health care, including their treatment in the "Indian hospitals" that existed from coast to coast for over half a century.

The memories recounted by these survivors?from gratuitous drug and surgical experiments to electroshock treatments intended to destroy the memory of sexual abuse?are truly harrowing, and will surely shatter any lingering illusions about the virtues or good intentions of our colonial past. Yet, this is more than just the painful history of a once-so-called vanishing people (a people who have resisted vanishing despite the best efforts of those in charge); it is a testament to survival, perseverance, and the power of memory to keep history alive and promote the idea of a more open and just future.

Released to coincide with the Year of Reconciliation (2017), Medicine Unbundled is an important and timely contribution to our national narrative.

ISBN

978-1772031645

Language

English

Material Type

Book

Call Number

REF NR 100 GED 2017

Copies

Author

Papadakis, Maxine A. (ed.)

McPhee, Stephen J. (ed.)

Rabow, Michael W. (ed.)

Edition

59th ed.

Place of Publication

[Toronto, ON]

Publisher

McGraw Hill Lange

Publication Date

2020

Physical Description

Softcover: 1915 p.

Subject

Diagnostic Tests/Procedures. Physical Diagnosis

Symptoms

UBC MD Undergrad

Abstract

CURRENT Medical Diagnosis & Treatment is the most comprehensive, reliable, and timely reference available to answer common questions that arise in everyday clinical practice. Written by clinicians renowned in their respective fields, this trusted classic offers expert advice on all aspects of outpatient and inpatient medical care. You?ll find authoritative, evidence-based coverage of more than 1,000 diseases and disorders including concise, yet thorough synopsis of diagnosis and treatment. Presented in full-color, this single source reference has been fully updated with the latest developments and breakthroughs in medicine, guidelines, references, drug prices, and more.

ISBN

9781-260-45528-1

Language

English

Material Type

Book

Call Number

REF FA 140 PAP 2020

Copies

Author

Hebert, Philip C.

Edition

3rd edition

Place of Publication

Oxford, UK

Publisher

Oxford University Press

Publication Date

2014

Physical Description

Paperback: p 354.

Subject

Medical Ethics

Physicians

UBC MD Undergrad

Abstract

This book offers healthcare trainees and practitioners alike a comprehensive, usable guide to biomedical ethics today. This text works through questions of moral principles relevant to a diverse and growing number of healthcare professionals. Rather than focus on theory, the text takes an applied, case-study based approach that makes complex ethical issues real and relatable. Updates to this edition include new discussions on reproductive technology and reproductive choice, medical professionalism, and managing error. Also new are thoroughly updated references, expanded theoretical coverage, and case studies that reflect team ethics. This is an ideal text for second-and third-year one-semester ethics courses offered in medical schools, health sciences departments, and nursing programs.

ISBN

9780199005529

Language

English

Material Type

Book

Call Number

REF IC 100 HEB 2014

Copies

Author

Shaeen-Hussain, Samir

Place of Publication

Quebec

Publisher

McGill Queen University Press

Publication Date

2020

Physical Description

Paperback 326pp

Subject

Diversity

Health

Ethics

health inequities

Indigenous

Abstract

Launched by healthcare providers in January 2018, the #aHand2Hold campaign confronted the Quebec government's practice of separating children from their families during medical evacuation airlifts, which disproportionately affected remote and northern Indigenous communities. Pediatric emergency physician Samir Shaheen-Hussain's captivating narrative of this successful campaign, which garnered unprecedented public attention and media coverage, seeks to answer lingering questions about why such a cruel practice remained in place for so long. In doing so it serves as an indispensable case study of contemporary medical colonialism in Quebec. Fighting for a Hand to Hold exposes the medical establishment's role in the displacement, colonization, and genocide of Indigenous peoples in Canada. Through meticulously gathered government documentation, historical scholarship, media reports, public inquiries, and personal testimonies, Shaheen-Hussain connects the draconian medevac practice with often-disregarded crimes and medical violence inflicted specifically on Indigenous children. This devastating history and ongoing medical colonialism prevent Indigenous communities from attaining internationally recognized measures of health and social well-being because of the pervasive, systemic anti-Indigenous racism that persists in the Canadian public health care system - and in settler society at large. Shaheen-Hussain's unique perspective combines his experience as a frontline pediatrician with his long-standing involvement in anti-authoritarian social justice movements. Sparked by the indifference and callousness of those in power, this book draws on the innovative work of Indigenous scholars and activists to conclude that a broader decolonization struggle calling for reparations, land reclamation, and self-determination for Indigenous peoples is critical to achieve reconciliation in Canada.

ISBN

9780-2280-03601

Material Type

Book

Call Number

ET 100 SHA 2020

Copies

Author

Matte, Gregory S.

Edition

1st ed.

Place of Publication

Hoboken, New Jersey

Publisher

Wiley-Blackwell

Publication Date

2015

Physical Description

Hardcover, 196 p. ill.

Subject

Congenital Heart Diseases

Congenital Heart Diseases-Surgery

Medical Directories. Resource Guides

Abstract

Confidently devise a safe and successful ?plan for the pump run? for patients undergoing surgery for congenital heart disease. This practical guide for perfusionists and other members of the cardiac surgical team provides information on the devices, technology and techniques required for successful bypass of patients with congenital heart defects

Focuses on the latest technology and techniques and provides clear, matter-of-fact guidance based on specific diagnoses

ISBN

9781118900796

Language

English

Material Type

Book

Call Number

REF FD 500 MAT 2015

Copies

Website

http://www.cw.bc.ca/library/pdf/2013PeerNavigatorToolkit.pdf

Author

Kwong, Sandy

Place of Publication

[Vancouver, BC?]

Publisher

BC Cancer Agency

Publication Date

2013

Physical Description

Softcover: 27 p.

Subject

Cancer-Coping

Cancer

Abstract

This guide describes the principles and processes involved in the development of the Chinese Peer Navigator Program at the BC Cancer Agency, Vancouver Centre and the bilingual resources that are used with Chinese-speaking patients (Mandarin, Cantonese and English).

This program also reflects “best practice” standards and can be used for future groups or organizations who may wish to adapt it for future peer navigator programs.

Language

English

Chinese

Material Type

Book

Call Number

REF FE 220 CHI 2013

Copies

Author

Hawkins, Peter

Edition

4th

Place of Publication

London, UK

Publisher

Kogan Page

Publication Date

2021

Physical Description

488 pp

Subjects

Leadership

Coaching

Subject

Leadership/Coaching

Abstract

rganizations are most effective when the teams responsible for their success work together collectively and in a dynamic relationship with the rest of the company. For those involved in developing leadership teams, understanding coaching practices and techniques is essential for enabling the best performance.

Leadership Team Coachingprovides a comprehensive roadmap for team coaching, explaining all the key elements alongside practical tools and techniques for developing international and virtual teams, executive and non-executive boards and project and account teams in all types of organizations. Featuring case studies and insights from organizations including Deloitte and General Electric (GE), it also contains guidance on choosing the best team coach, creating a team-based culture and common pitfalls to avoid.

This fully updated fourth edition of Leadership Team Coaching contains new material on agile teaming, using digital team coaching apps and AI, and training team leaders to coach their own team. It remains an indispensable resource for coaches and senior leaders as well as for those studying coaching as part of a degree or coaching qualification.

ISBN

978-1523092628

Language

English

Material Type

Book

Call Number

REF AA 510 HAW 2021

Copies

Author

Roger, Jennifer Prah

Place of Publication

Oxford

Publisher

Oxford University Press

Publication Date

2010

Physical Description

Paperback 276pp

Subject

Social Justice

Health

Ethics

Public Policy

Abstract

Health and Social Justice provides a theoretical framework for health ethics, public policy and law in which Dr Ruger introduces the health capability paradigm, an innovative and unique approach which considers the capability of health as a moral imperative. This book is the culmination of more than a decade and a half of work to develop the health capability paradigm, with a vision of a world where all have the capability to be healthy. This vision is grounded in the Aristotelian view of human flourishing and also Amartya Sen's capability approach. In this new paradigm, not just health care, or even just health alone, but the capability for health itself is a moral imperative, as is ensuring the conditions that allow all individuals the means to achieve central health capabilities. Key tenets of health capability include health agency, shared health governance, where individuals, providers and institutions work together to create a social system enabling all to be healthy, and the use of theorized agreements and shared reasoning to guide social choice and shape health policy and decision-making. This book provides philosophical justification for the direct moral importance of health and the capability for health and follows a norms-based approach to health promotion. It employs a joint scientific and deliberative approach to guide health system development and reform, and the allocation of scarce health resources. The health capability paradigm integrates both proceduralist and consequentialist approaches to justice, and both moral and political legitimacy are critical.

ISBN

9780-19-965313-3

Material Type

Book

Call Number

ET 100 RUG 2010

Copies

Editor

Ulrich, Connie M

Grady, Christine

Place of Publication

Philadelphia, USA

Publisher

Springer

Publication Date

2021

Physical Description

Paperback: p 171.

Subject

Medical Ethics

Physicians

UBC MD Undergrad

Bioethics

Abstract

This is the first book on the market or within academia dedicated solely to moral distress among health professionals. It aims to bring conceptual clarity about moral distress and distinguish it from related concepts. Explicit attention is given to the voices and experiences of health care professionals from multiple disciplines and many parts of the world. Contributors explain the evolution of the concept of moral distress, sources of moral distress including those that arise at the unit/team and organization/system level, and possible solutions to address moral distress at every level. A liberal use of case studies will make the phenomenon palpable to readers.

This volume provides information not only for academia and educational initiatives, but also for practitioners and the research community, and will serve as a professional resource for courses in health professional schools, bioethics, and business, as well as in the hospital wards, intensive care units, long-term care facilities, hospice, and ambulatory practice sites in which moral distress originates.

ISBN

978-3319-646251

Language

English

Material Type

Book

Call Number

REF IC 100 ULR 2018

Copies

Author

Marmot, Michael

Place of Publication

New York

Publisher

Bloomsbury Publishing

Publication Date

2015

Physical Description

387pp

Subjects

Anti-Racism

Diversity

Social Injustice

Abstract

In Baltimore's inner-city neighborhood of Upton/Druid Heights, a man's life expectancy is sixty-three; not far away, in the Greater Roland Park/Poplar neighborhood, life expectancy is eighty-three. The same twenty-year avoidable disparity exists in the Calton and Lenzie neighborhoods of Glasgow, and in other cities around the world.

In Sierra Leone, one in 21 fifteen-year-old women will die in her fertile years of a maternal-related cause; in Italy, the figure is one in 17,100; but in the United States, which spends more on healthcare than any other country in the world, it is one in 1,800 (and now, with the new administration chipping away at Obamacare, the statistics stand to grow even more devastating). Why?

Dramatic differences in health are not a simple matter of rich and poor; poverty alone doesn't drive ill health, but inequality does. Indeed, suicide, heart disease, lung disease, obesity, and diabetes, for example, are all linked to social disadvantage. In every country, people at relative social disadvantage suffer health disadvantage and shorter lives. Within countries, the higher the social status of individuals, the better their health. These health inequalities defy the usual explanations. Conventional approaches to improving health have emphasized access to technical solutions and changes in the behavior of individuals, but these methods only go so far. What really makes a difference is creating the conditions for people to have control over their lives, to have the power to live as they want. Empowerment is the key to reducing health inequality and thereby improving the health of everyone. Marmot emphasizes that the rate of illness of a society as a whole determines how well it functions; the greater the health inequity, the greater the dysfunction.

Marmot underscores that we have the tools and resources materially to improve levels of health for individuals and societies around the world, and that to not do so would be a form of injustice. Citing powerful examples and startling statistics (?young men in the U.S. have less chance of surviving to sixty than young men in forty-nine other countries?), The Health Gap presents compelling evidence for a radical change in the way we think about health and indeed society, and inspires us to address the societal imbalances in power, money, and resources that work against health equity.

ISBN

9781-63286-0781

Language

English

Material Type

Book

Call Number

REF NR 100 MAR 2015

Copies

Editor

Wolfe, Joanne

Hinds, Pamela S.

Sourkes, Barbara S.

Edition

2nd Ed.

Place of Publication

Philadelphia, PA

Publisher

Oxford

Publication Date

2021

Physical Description

598 pp

Subject

Children's Health. Pediatrics

UBC MD Undergrad

Pediatrics

Palliative Care

Abstract

Interdisciplinary Pediatric Palliative Care provides a uniquely integrated, comprehensive resource about palliative care for seriously ill children and their families. The field of palliative care is based on the fundamental principle that an interdisciplinary team is optimal in caring for patients and their families throughout the illness trajectory. The text integrates themes including goals of care, discipline-specific roles, cultural and spiritual considerations, evidence-based outcomes, and far more. It emphasizes the value of words and high-quality communication in palliative care. Importantly, content acknowledges challenging periods between team members, and how those can ultimately benefit team, patient, and family care outcomes. Each chapter includes the perspective of the family of a seriously ill child in the form of a vignette to promote care team understanding of this crucial perspective. This second edition is founded on a wealth of evidence that reflects the innovations in pediatric palliative care science over the past 10 years, including initiatives in clinical care, research, and education. Interdisciplinary Pediatric Palliative Care is appropriate for all pediatric palliative clinicians (PPC), including physicians, nurses, psychosocial clinicians, chaplains, and many others. All subspecialists who deliver care to seriously ill children, will find this book a must-have for their work. Advance Praise for Interdisciplinary Pediatric Palliative Care, Second Edition "This new edition is as much a testament to pediatric palliative care's remarkable evolution as a field as it is a quintessential playbook for providing the high-quality holistic and compassionate care that families with seriously ill children desperately want. Every page thoughtfully weaves together how interprofessional teams can contribute collaboratively to learning about and supporting the preferences, needs and priorities of the precious patients and families in their circle of care. It is a must read for all practitioners to enhance their palliative care understanding, appreciation and ability as a foundation for optimizing quality of life in practice." - Rebecca Kirch, JD, Executive Vice President of Policy and Programs, National Patient Advocate Foundation "This book offers a truly contemporary and comprehensive view of the entire field of pediatric palliative care. The focus on social determinants of health, cultural humility, and disparities in care could not be timelier, and the section highlighting conflict and conflict resolution should be required reading. The continued and purposeful inclusion of interdisciplinary clinicians in producing each chapter models the palliative care team itself-an approach in which all voices are necessary as we seek to provide the most compassionate care possible." - Rachel Thienprayoon, MD, MSCS, FAAP, FAAHPM, Associate Professor of Anesthesia, Medical Director, StarShine Hospice and Palliative Care, Cincinnati Children's Hospital Medical Center

ISBN

978-019-009001-2

Language

English

Material Type

Book

Call Number

REF GK 100 WOL 2021

Copies

Editor

Hanikivsky, Olena

Place of Publication

Vancouver

Publisher

UBC Press

Publication Date

2011

Physical Description

Paperback 398pp

Subject

Diversity

Health

Ethics

health inequities

Abstract

There is a growing recognition that existing theories on, and approaches to, health inequities are limited in their ability to capture how they are produced through changing, co-constituted, and intersecting effects of multiple forms of oppression. Intersectionality considers the interactions and combined impacts of social locations and structural processes on the creation and perpetuation of inequities. This volume brings together activists, scholars, and community-based researchers to apply interpretations of intersectionality to health and organizational governance cases. By addressing specific health issues, it demonstrates that inequities cannot be understood without the interrogation of power and diverse social locations and structures that shape lives and experiences of health.

ISBN

9780-7748-1976-3

Material Type

Book

Call Number

ET 100 HAN 2011

Copies