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The wisdom of teams: Creating the high-performance organization

https://cwslc.andornot.com/en/permalink/catalog114318
Katzenbach, Jon R., Smith, Douglas K. [Boston, MA]: Harvard Business Review Press , 1993. Reprinted edition.
Material Type
Book
Call Number
REF AA 75 KAT 1993
Availability
3 copies, 3 available
The Wisdom of Teams is the definitive work on how to create high-performance teams in any organization. Having sold nearly a half million copies and been translated into more than fifteen languages, the authors? clarion call that teams should be the basic unit of organization for most businesses ha…
Author
Katzenbach, Jon R.
Smith, Douglas K.
Edition
Reprinted edition
Place of Publication
[Boston, MA]
Publisher
Harvard Business Review Press
Publication Date
1993
Physical Description
Hardcover, 304 p.
Subject
Leadership/Coaching
Abstract
The Wisdom of Teams is the definitive work on how to create high-performance teams in any organization. Having sold nearly a half million copies and been translated into more than fifteen languages, the authors? clarion call that teams should be the basic unit of organization for most businesses has permanently shaped the way companies reach the highest levels of performance.
Using engaging case studies and testimonials from both successful and failed teams?ranging from Fortune 500 companies to the U.S. Army to high school sports?the authors explain the dynamics of teams both in great detail and with a broad view. Their conclusions and prescriptions span the familiar to the counterintuitive:
Commitment to performance goals and common purpose is more important to team success than team building.
Opportunities for teams exist in all parts of the organization.
Real teams are the most successful spearheads of change at all levels.
Working in teams naturally integrates performance and learning.
Team endings can be as important to manage as team beginnings.
Notes
Reprinted 2015
ISBN
9781633691063
Language
English
Material Type
Book
Call Number
REF AA 75 KAT 1993

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Heart of coaching: Using transformational coaching to create a high-performance coaching culture

https://cwslc.andornot.com/en/permalink/catalog111160
Crane, Thomas G. San Diego, CA: FTA Press , 2009. 3rd Edition.
Material Type
Book
Call Number
REF AA 75 CRA 2009
Availability
42 copies, 41 available
This book provides the tools for leaders and teams to develop a common language and shared protocol and a learning and development orientation towards people. These critical dynamics support the entire culture becoming a "feedback-rich, high-performance" organization. It guides leaders, managers, a…
Author
Crane, Thomas G.
Edition
3rd Edition
Place of Publication
San Diego, CA
Publisher
FTA Press
Publication Date
2009
Physical Description
Paperback: 240 pages
Subject
Leadership/Coaching
Abstract
This book provides the tools for leaders and teams to develop a common language and shared protocol and a learning and development orientation towards people. These critical dynamics support the entire culture becoming a "feedback-rich, high-performance" organization. It guides leaders, managers, and entire teams who want to enhance or master their coaching skills through 2 critical aspects of coaching: 1. establishing authentic, healthy and respectful coaching relationships, and 2. organizing and conducting the actual coaching conversations that lead to commitments for positive results that both the coach and the coachee are willing to support.
Notes
RESTRICTED TO PHSA LEADERSHIP COACHING PARTICIPANTS ONLY.
ISBN
987-09660874-3-7
Language
English
Material Type
Book
Call Number
REF AA 75 CRA 2009

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Team performance in health care: Assessment and development

https://cwslc.andornot.com/en/permalink/catalog112022
Heinemann, Gloria D. (ed.), Zeiss, Antonette M. (ed.). New York, NY: Kluwer Academic/Plenum Publishers , 2002.
Material Type
Book
Call Number
REF AA 75 HEI 2002
Availability
1 copy, 1 available
This book presents the work of clinical health care teams and natural work groups, quality improvement teams, committees, and task forces comprising employees in health care settings. It discusses the importance of collaboration and interactive problem-solving among professionals from diverse disci…
Author
Heinemann, Gloria D. (ed.)
Zeiss, Antonette M. (ed.)
Place of Publication
New York, NY
Publisher
Kluwer Academic/Plenum Publishers
Publication Date
2002
Physical Description
Hardcover: 404 p.
Subject
Leadership/Coaching
Abstract
This book presents the work of clinical health care teams and natural work groups, quality improvement teams, committees, and task forces comprising employees in health care settings. It discusses the importance of collaboration and interactive problem-solving among professionals from diverse disciplines, and interdependence in health care as necessary for health professionals to provide quality treatment and care to patients with complex, chronic problems.
This text also covers the evaluation of quality in the delivery of care and services. It discusses proven multidimensional instruments that measure team performance along with future needs for measuring team performance.
Notes
RESTRICTED TO PHSA LEADERSHIP COACHING PARTICIPANTS ONLY.
ISBN
0-306-46707-0
Language
English
Material Type
Book
Call Number
REF AA 75 HEI 2002

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Strengths based leadership: Great leaders, teams and why people follow

https://cwslc.andornot.com/en/permalink/catalog113338
Rath, Tom, Conchie, Barry. New York, NY: Gallup Press , 2008.
Material Type
Book
Call Number
REF AA 75 RAT 2008
Availability
3 copies, 3 available
In recent years, while continuing to learn more about strengths, Gallup scientists have also been examining decades of data on the topic of leadership. They studied more than 1 million work teams, conducted more than 20,000 in-depth interviews with leaders, and even interviewed more than 10,000 fol…
Author
Rath, Tom
Conchie, Barry
Place of Publication
New York, NY
Publisher
Gallup Press
Publication Date
2008
Physical Description
Hardcover: 266 pages
Subject
Leadership/Coaching
Abstract
In recent years, while continuing to learn more about strengths, Gallup scientists have also been examining decades of data on the topic of leadership. They studied more than 1 million work teams, conducted more than 20,000 in-depth interviews with leaders, and even interviewed more than 10,000 followers around the world to ask exactly why they followed the most important leader in their life. The results of that research are unveiled in Strengths Based Leadership. Using Gallup''s discoveries, the authors identify three keys to being a more effective leader and use firsthand accounts from highly successful leaders - including the founder of Teach For America and the president of The Ritz-Carlton - to show how each person''s unique strengths can drive their success. A new leadership version of Gallup''s popular StrengthsFinder assessment helps readers discover their own special gifts and specific strategies for leading with their top five strengths. Filled with novel research and actionable ideas, Strengths Based Leadership will give you a new road map for leading people toward a better future.
ISBN
9781595620255
Language
English
Material Type
Book
Call Number
REF AA 75 RAT 2008

Copies

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Teaming: How organizations learn, innovate, and compete in the knowledge economy

https://cwslc.andornot.com/en/permalink/catalog112838
Emondson, Amy C. San Francisco, CA: Jossey-Bass , 2012.
Material Type
Book
Call Number
REF AA 75 EDM 2012
Availability
1 copy, 1 available
A practical evidenced based book on how leaders and organizations must approach the increasing complexity of problems they face. The author presents a clear explanation of practical management concepts for increasing learning capability for business results; Introduces a framework that clarifies ho…
Author
Emondson, Amy C.
Place of Publication
San Francisco, CA
Publisher
Jossey-Bass
Publication Date
2012
Physical Description
Hardcover; 334 pages
Subject
Leadership/Coaching
Abstract
A practical evidenced based book on how leaders and organizations must approach the increasing complexity of problems they face. The author presents a clear explanation of practical management concepts for increasing learning capability for business results; Introduces a framework that clarifies how learning processes must be altered for different kinds of work; Explains how Collaborative Learning works, and gives tips for how to do it well; Includes case-study research on Intermountain healthcare, Prudential, GM, Toyota, IDEO, the IRS, and both Cincinnati and Minneapolis Children's Hospitals, among others.
ISBN
978-0-7879-7093-2
Language
English
Material Type
Book
Call Number
REF AA 75 EDM 2012

Copies

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Leaders Eat Last: Why Some Teams Pull Together and Others Don't

https://cwslc.andornot.com/en/permalink/catalog123250
Sinek, Simon. New York, NY: Penguin Group , 2014.
Material Type
Book
Call Number
REF AA 75 SIN 2014
Availability
1 copy, 1 available
The highly anticipated follow-up to Simon Sinek?s global bestseller Start with Why Simon Sinek is an optimist, a visionary thinker, and a leader of the cultural revolution of WHY. His second book is the natural extension of Start with Why, expanding his ideas at the organizational level. Determinin…
Author
Sinek, Simon
Place of Publication
New York, NY
Publisher
Penguin Group
Publication Date
2014
Physical Description
Paperback: 350pages
Subject
Leadership/Coaching
Abstract
The highly anticipated follow-up to Simon Sinek?s global bestseller Start with Why Simon Sinek is an optimist, a visionary thinker, and a leader of the cultural revolution of WHY. His second book is the natural extension of Start with Why, expanding his ideas at the organizational level. Determining a company?s WHY is crucial, but only the beginning. The next step is how do you get people on board with your WHY? How do you inspire deep trust and commitment to the company and one another? He cites the Marine Corps for having found a way to build a culture in which men and women are willing to risk their lives, because they know others would do the same for them. It?s not brainwashing; it?s actually based on the biology of how and when people are naturally at their best. If businesses could adopt this supportive mentality, employees would be more motivated to take bigger risks, because they?d know their colleagues and company would back them up, no matter what. Drawing on powerful and inspiring stories, Sinek shows how to sustain an organization?s WHY while continually adding people to the mix.
ISBN
9781591848011
Language
English
Material Type
Book
Call Number
REF AA 75 SIN 2014

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Design your own games and activities: Thiagi's templates for performance improvement

https://cwslc.andornot.com/en/permalink/catalog111582
Thiagarajan, Sivasailam. San Fransisco, CA: Jossey-Bass/Pfeiffer , 2003.
Material Type
Book
Call Number
REF AA 75 THI 2003
Availability
1 copy, 1 available
In this resource the author explores activies and games as an instructional method for teaching adults. It shows you how to customize more than thirty different kinds of games and activiites that fit the circumstances perfectly and that can be designed in mere minutes.
Author
Thiagarajan, Sivasailam
Place of Publication
San Fransisco, CA
Publisher
Jossey-Bass/Pfeiffer
Publication Date
2003
Physical Description
Softcover: 407 p. (1 CD missing)
Subject
Leadership/Coaching
Abstract
In this resource the author explores activies and games as an instructional method for teaching adults. It shows you how to customize more than thirty different kinds of games and activiites that fit the circumstances perfectly and that can be designed in mere minutes.
ISBN
0787964654
Language
English
Material Type
Book
Call Number
REF AA 75 THI 2003

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Mastering leadership: An integrated framework for breakthrough performance and extraordinary business results

https://cwslc.andornot.com/en/permalink/catalog113746
Anderson, Robert J., Adams, William A. Hoboken, NJ: Wiley , 2016.
Material Type
Book
Call Number
REF AA 75 AND 2016
Availability
3 copies, 3 available
For most leaders today, complexity is outpacing their personal and collective development. Most leaders are in over their heads, whether they know it or not. The most successful organizations over time are the best led. While this has always been true, today escalating global complexity puts leader…
Author
Anderson, Robert J.
Adams, William A.
Place of Publication
Hoboken, NJ
Publisher
Wiley
Publication Date
2016
Subject
Leadership/Coaching
Abstract
For most leaders today, complexity is outpacing their personal and collective development. Most leaders are in over their heads, whether they know it or not. The most successful organizations over time are the best led. While this has always been true, today escalating global complexity puts leadership effectiveness at a premium. Mastering Leadership involves developing the effectiveness of leaders?individually and collectively?and turning that leadership into a competitive advantage.
ISBN
9781119147190
Language
English
Material Type
Book
Call Number
REF AA 75 AND 2016

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Performance-focused smile sheets: A radical rethinking of a dangerous art form

https://cwslc.andornot.com/en/permalink/catalog114528
Thalheimer, Will. [United States of America]: Work-Learning Press , 2016. 1st ed.
Material Type
Book
Call Number
REF AA 74 THA 2016
Availability
1 copy, 1 available
This book completely reimagines the smile sheet as an essential tool to drive performance improvement. Traditional smile sheets (i.e., learner response forms, student reaction forms) don't work! Decades of practice shows them to have negligible benefits. Scientific studies prove that traditional sm…
Author
Thalheimer, Will
Edition
1st ed.
Place of Publication
[United States of America]
Publisher
Work-Learning Press
Publication Date
2016
Physical Description
Paperback, 166 p., ill.
Subject
Leadership/Coaching
Abstract
This book completely reimagines the smile sheet as an essential tool to drive performance improvement. Traditional smile sheets (i.e., learner response forms, student reaction forms) don't work! Decades of practice shows them to have negligible benefits. Scientific studies prove that traditional smile sheets are not correlated with learning results! Yet still we rely on smile sheets to make critical decisions about our learning interventions. In this book, Dr. Will Thalheimer carefully builds the case for a new methodology in smile-sheet design. Based on the learning research, "Performance-Focused Smile Sheets" shows how to write better questions, more focused on performance. The book also shows how to deploy smile sheets to our learners to get valid feedback--feedback that can be used to help us as trainers, instructional designers, teachers, professors, eLearning developers, and chief learning officers build virtuous cycles of continuous improvement.
ISBN
9781941577004
Language
English
Material Type
Book
Call Number
REF AA 74 THA 2016

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Becoming a conflict competent leader : How you and your organization can manage conflict effectively

https://cwslc.andornot.com/en/permalink/catalog113522
Runde, Craig E., Flanagan, Tim A. , 2013. 2nd ed.
Material Type
Book
Call Number
REF AA 75 RUN 2013
Availability
5 copies, 3 available
The Second Edition of this classic resource on conflict resolution combines research, conceptual models, practitioner experience, and stories that highlight the core conflict competencies.
Author
Runde, Craig E.
Flanagan, Tim A.
Edition
2nd ed.
Publication Date
2013
Physical Description
xi, 301 pages : illustrations ; 24 cm
Subject
Leadership/Coaching
Conflict Resolution
Abstract
The Second Edition of this classic resource on conflict resolution combines research, conceptual models, practitioner experience, and stories that highlight the core conflict competencies.
ISBN
9781118370421
Language
English
Material Type
Book
Call Number
REF AA 75 RUN 2013

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The Happiness Advantage: The Seven Principles of Positive Psychology That Fuel Success and Performance at Work

https://cwslc.andornot.com/en/permalink/catalog123896
Achor, Shawn. New York, NY: Currency , 2010.
Material Type
Book
Call Number
REF AA 75 ACH 2010
Availability
2 copies, 1 available
Happiness is not the belief that we don?t need to change; it is the realization that we can.; Our most commonly held formula for success is broken. Conventional wisdom holds that once we succeed, we?ll be happy; that once we get that great job, win that next promotion, lose those five pounds, happi…
Author
Achor, Shawn
Place of Publication
New York, NY
Publisher
Currency
Publication Date
2010
Physical Description
Paperback, 236 pages
Subject
Leadership/Coaching
Work Performance
Psychology
Abstract
Happiness is not the belief that we don?t need to change; it is the realization that we can.
Our most commonly held formula for success is broken. Conventional wisdom holds that once we succeed, we?ll be happy; that once we get that great job, win that next promotion, lose those five pounds, happiness will follow. But the science reveals this formula to be backward: Happiness fuels success, not the other way around.
Research shows that happy employees are more productive, more creative, and better problem solvers than their unhappy peers. And positive people are significantly healthier and less stressed and enjoy deeper social interaction than the less positive people around them.
Drawing on original research?including one of the largest studies of happiness ever conducted?and work in boardrooms and classrooms across forty-two countries, Shawn Achor shows us how to rewire our brains for positivity and optimism to reap the happiness advantage in our lives, our careers, and even our health.
ISBN
9780-307-591548
Language
English
Material Type
Book
Call Number
REF AA 75 ACH 2010

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The Practitioner's Handbook of Team Coaching

https://cwslc.andornot.com/en/permalink/catalog125182
London, UK: Routledge , 2019. 1st.
Material Type
Book
Call Number
REF AA 510 CLU 2019
Availability
2 copies, 2 available
he world?s challenges are becoming more and more complex and adapting to those challenges will increasingly come from teams of people innovating together.; The Practitioner?s Handbook of Team Coaching provides a dedicated and systematic guide to some of the most fundamental issues concerning the pr…
Editor
Clutterbuck, David
Gannon, Judie
Hayes, Sandra
Ioardanou, Ioanna
Lowe, Krister
MacKie, Doug
Edition
1st
Place of Publication
London, UK
Publisher
Routledge
Publication Date
2019
Physical Description
554 pp Hardcover
Subjects
Leadership
Coaching
Subject
Leadership/Coaching
Abstract
he world?s challenges are becoming more and more complex and adapting to those challenges will increasingly come from teams of people innovating together.
The Practitioner?s Handbook of Team Coaching provides a dedicated and systematic guide to some of the most fundamental issues concerning the practice of team coaching. It seeks to enhance practice through illustrating and exploring an array of contextual issues and complexities entrenched in it. The aim of the volume is to provide a comprehensive overview of the field and, furthermore, to enhance the understanding and practice of team coaching. To do so, the editorial team presents, synthesizes and integrates relevant theories, research and practices that comprise and undergird team coaching. This book is, therefore, an invaluable specialist tool for team coaches of all levels; from novice to seasoned practitioners. With team coaching assuming an even more prominent place in institutional and organizational contexts nowadays, the book is bound to become an indispensable resource for any coaching training course, as well as a continuing professional development tool.
This book is essential reading for anyone with an interest in coaching, in both practice and educational settings. It will be of use not only for professional coaches, but also for leaders, managers, HR professionals, learners and educators, in the business, public, independent and voluntary sectors.
ISBN
‎ 978-1138576926
Language
English
Material Type
Book
Call Number
REF AA 510 CLU 2019

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Tri-namics: Leadership wisdom for the health system

https://cwslc.andornot.com/en/permalink/catalog112734
Payne, Debbie, Hagge, Erna. Delta, BC: Deberna Coaching International , 2012.
Material Type
Book
Call Number
REF AA 75 PAY 2012
Availability
4 copies, 4 available
Used for self-development, mentoring, coaching, triad work, teamwork, and organizational learning system within the health system. Over 500+ coaching questions, 40+ exercises, tools and assessments. Multi-purpose resource for leadership development.
Author
Payne, Debbie
Hagge, Erna
Place of Publication
Delta, BC
Publisher
Deberna Coaching International
Publication Date
2012
Physical Description
Paperback; 319 pages
Subject
Leadership/Coaching
Abstract
Used for self-development, mentoring, coaching, triad work, teamwork, and organizational learning system within the health system. Over 500+ coaching questions, 40+ exercises, tools and assessments. Multi-purpose resource for leadership development.
Notes
Custom edition for health professionals.
ISBN
978-0-9783526--2-2
Language
English
Material Type
Book
Call Number
REF AA 75 PAY 2012

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Quiet leadership: Help people think better -- don't tell them what to do: Six steps to transforming performance at work

https://cwslc.andornot.com/en/permalink/catalog109531
Rock, David. New York, NY: Collins , 2006. 1st edition.
Material Type
Book
Call Number
REF AA 75 ROC 2006
Availability
37 copies, 34 available
Discusses the key principles of leadership that promote effective thinking and positive change, offering a simple five-step program to help managers bring out the best in their colleagues and create high-performance teams.
Author
Rock, David
Edition
1st edition
Place of Publication
New York, NY
Publisher
Collins
Publication Date
2006
Physical Description
Hardcover: 262 p.
Softcover: 262 p.
Subject
Administration
Leadership/Coaching
Abstract
Discusses the key principles of leadership that promote effective thinking and positive change, offering a simple five-step program to help managers bring out the best in their colleagues and create high-performance teams.
Notes
RESTRICTED TO PHSA LEADERSHIP COACHING PARTICIPANTS ONLY.
March 24/14 - Item 011999 marked as missing
March 24/14 - Item 012190 marked as missing
ISBN
0060835907
Language
English
Material Type
Book
Call Number
REF AA 75 ROC 2006

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Leadership Team Coaching: Developing Collective Transformational Leadership

https://cwslc.andornot.com/en/permalink/catalog125188
Hawkins, Peter. London, UK: Kogan Page , 2021. 4th.
Material Type
Book
Call Number
REF AA 510 HAW 2021
Availability
2 copies, 2 available
rganizations are most effective when the teams responsible for their success work together collectively and in a dynamic relationship with the rest of the company. For those involved in developing leadership teams, understanding coaching practices and techniques is essential for enabling the best p…
Author
Hawkins, Peter
Edition
4th
Place of Publication
London, UK
Publisher
Kogan Page
Publication Date
2021
Physical Description
488 pp
Subjects
Leadership
Coaching
Subject
Leadership/Coaching
Abstract
rganizations are most effective when the teams responsible for their success work together collectively and in a dynamic relationship with the rest of the company. For those involved in developing leadership teams, understanding coaching practices and techniques is essential for enabling the best performance.
Leadership Team Coachingprovides a comprehensive roadmap for team coaching, explaining all the key elements alongside practical tools and techniques for developing international and virtual teams, executive and non-executive boards and project and account teams in all types of organizations. Featuring case studies and insights from organizations including Deloitte and General Electric (GE), it also contains guidance on choosing the best team coach, creating a team-based culture and common pitfalls to avoid.
This fully updated fourth edition of Leadership Team Coaching contains new material on agile teaming, using digital team coaching apps and AI, and training team leaders to coach their own team. It remains an indispensable resource for coaches and senior leaders as well as for those studying coaching as part of a degree or coaching qualification.
ISBN
978-1523092628
Language
English
Material Type
Book
Call Number
REF AA 510 HAW 2021

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From One to Many: Best Practices for Team and Group Coaching

https://cwslc.andornot.com/en/permalink/catalog125183
Britton, Jennifer J. Mississauga, Canada: Wiley Brand , 2013. 1st.
Material Type
Book
Call Number
REF AA 510 BRI 2013
Availability
2 copies, 2 available
Practical tips, tools, and insight on successful team and group coaching engagements; As professional development budgets at many organizations remain flat or even shrink due to financial pressures, coaches and human resources leaders are looking for new ways to do more with less funding. Team coac…
Author
Britton, Jennifer J
Edition
1st
Place of Publication
Mississauga, Canada
Publisher
Wiley Brand
Publication Date
2013
Physical Description
352 pp Hardcover
Subjects
Leadership
Coaching
Subject
Leadership/Coaching
Abstract
Practical tips, tools, and insight on successful team and group coaching engagements
As professional development budgets at many organizations remain flat or even shrink due to financial pressures, coaches and human resources leaders are looking for new ways to do more with less funding. Team coaching―which may span intact teams, project teams and virtual teams―and group coaching―spanning both organizational and public contexts―offer a solution to this developmental puzzle. Unfortunately, there are few practical resources available that address the best practices for team and group coaching. From One to Many fills that gap for coaches, leaders, and human resources professionals. The book explains how to integrate the practice into an organization and how to maximize it to full effect.
One of the only books on the market that explores in-depth the related topics of team and group coaching
Written by the founder of a performance improvement consultancy who is also a popular speaker on the subject
Features new content specifically for practitioners in coaching, human resources, performance improvement and related fields
ISBN
978-1118549278
Language
English
Material Type
Book
Call Number
REF AA 510 BRI 2013

Copies

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Tri-namics power one, two, three: Provocative questions for leadership wisdom

https://cwslc.andornot.com/en/permalink/catalog111197
Payne, Debbie, Hagge, Erna. Delta, BC: Deberna Coaching International , 2009. Revised second edition – Updated and Expanded.
Material Type
Book
Call Number
REF AA 75 PAY 2009
Availability
1 copy, 1 available
Tri-namics is an organizational learning framework. This book brings together leading edge management and leadership theories and models. With accountability frameworks included and over 100 tools, assessments, and provocative questions it is used by individuals, mentor or coach partners, teams and…
Author
Payne, Debbie
Hagge, Erna
Edition
Revised second edition – Updated and Expanded
Place of Publication
Delta, BC
Publisher
Deberna Coaching International
Publication Date
2009
Physical Description
Paperback: 263 p.
Subject
Leadership/Coaching
Abstract
Tri-namics is an organizational learning framework. This book brings together leading edge management and leadership theories and models. With accountability frameworks included and over 100 tools, assessments, and provocative questions it is used by individuals, mentor or coach partners, teams and organizations to bridge learning and work, transforming organizational culture and improving performance.
ISBN
978-0-978352615
Language
English
Material Type
Book
Call Number
REF AA 75 PAY 2009

Copies

Copy 1 BC Children's and Women's Study and Learning Commons REF Available
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Overcoming the five dysfunctions of a team: A field guide: For leaders, managers, and facilitators

https://cwslc.andornot.com/en/permalink/catalog112622
Lencioni, Patrick. , 2005.
Material Type
Book
Call Number
REF AA 75 LEN 2005
Availability
2 copies, 2 available
As the follow-up to the author's best-seller "The Five Dysfunctions of a Team", Lencioni offers more specific, practical guidance for overcoming the Five Dysfunctions—using tools, exercises, assessments, and real-world examples. He examines questions that all teams must ask themselves: Are we reall…
Author
Lencioni, Patrick
Publication Date
2005
Physical Description
Softcover: 150 P.
Subject
Leadership/Coaching
Abstract
As the follow-up to the author's best-seller "The Five Dysfunctions of a Team", Lencioni offers more specific, practical guidance for overcoming the Five Dysfunctions—using tools, exercises, assessments, and real-world examples. He examines questions that all teams must ask themselves: Are we really a team? How are we currently performing? Are we prepared to invest the time and energy required to be a great team?
ISBN
9780787976378
Language
English
Material Type
Book
Call Number
REF AA 75 LEN 2005

Copies

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Enhancing the patient experience: Best practices for achieving and sustaining high patient satisfaction

https://cwslc.andornot.com/en/permalink/catalog113773
Nursing Executive Centre. Washington, DC: The Advisory Board Company , 2012.
Material Type
Book
Call Number
REF JC 500 NUR 2012
Availability
3 copies, 3 available
The Nursing Executive Center's holistic strategy for improving the patient experience has three parts: cultivating caregiver empathy, overcoming universal process barriers to a patient- and family- centered experience, and diagnosing institution-specific process barriers. This book provides 20 best…
Corporate Author
Nursing Executive Centre
Place of Publication
Washington, DC
Publisher
The Advisory Board Company
Publication Date
2012
Physical Description
128 p.
Subject
Nursing. Registered Nurse. RN
Leadership/Coaching
Abstract
The Nursing Executive Center's holistic strategy for improving the patient experience has three parts: cultivating caregiver empathy, overcoming universal process barriers to a patient- and family- centered experience, and diagnosing institution-specific process barriers. This book provides 20 best practices that equip nurse leaders to bring the holistic strategy to life within their institutions.
Language
English
Material Type
Book
Call Number
REF JC 500 NUR 2012

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Power of curiosity: How to have real conversations that create collaboration, innovation and understanding

https://cwslc.andornot.com/en/permalink/catalog113267
Taberner, Kathy, Taberner Siggins, Kirsten. New York, NY: Morgan James Publishing , 2015.
Material Type
Book
Call Number
REF AA 75 TAB 2015
Availability
25 copies, 23 available
As leaders or parents (or both), navigating difficult conversations is part of our job description. How do we keep calm and achieve a productive outcome, all while keeping our relationships intact? The secret is curiosity. It's the innovation-driving, emotion-calming skill that comes so naturally t…
Author
Taberner, Kathy
Taberner Siggins, Kirsten
Place of Publication
New York, NY
Publisher
Morgan James Publishing
Publication Date
2015
Physical Description
Paperback, 153 pages
Subject
Leadership/Coaching
Abstract
As leaders or parents (or both), navigating difficult conversations is part of our job description. How do we keep calm and achieve a productive outcome, all while keeping our relationships intact? The secret is curiosity. It's the innovation-driving, emotion-calming skill that comes so naturally to us as kids, but gets buried so easily beneath our busy, multitasking lifestyles. The good news is that we just have to relearn what we already know! In The Power of Curiosity, mother-daughter executive coaching team introduce the Curiosity Skills and a full, step-by-step process to use anytime, even in potentially challenging conversations arise. You will learn: How to be fully present in every conversation, even when distractions abound; The five listening choices you always have available to you, whether at home, work, or school; Specific calming strategies to access when negative emotions run high; A step-by-step process to transform potential conflict into relationship-building opportunities.
ISBN
9781630473945
Language
English
Material Type
Book
Call Number
REF AA 75 TAB 2015

Copies

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