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How to Be an Inclusive Leader: Your Role in Creating Cultures of Belonging Where Everyone Can Thrive

https://cwslc.andornot.com/en/permalink/catalog124621
Brown, Jennifer. Oakland, CA: Berrett-Koehler Publishers , 2022. 2nd.
Material Type
Book
Call Number
REF NR 100 BRO 2022
Availability
7 copies, 7 available
he need for inclusive leadership has never been more urgent. In the United States, the wealth gap is the greatest it has ever been, with women, people of color, and other marginalized communities being the most impacted by economic and societal inequities. In the workplace, representation is still …
Author
Brown, Jennifer
Edition
2nd
Place of Publication
Oakland, CA
Publisher
Berrett-Koehler Publishers
Publication Date
2022
Physical Description
144pp
Subjects
Anti-Racism
Diversity
Leadership
Culture
Abstract
he need for inclusive leadership has never been more urgent. In the United States, the wealth gap is the greatest it has ever been, with women, people of color, and other marginalized communities being the most impacted by economic and societal inequities. In the workplace, representation is still sorely lacking across every industry. Pay disparities, low wages, and lack of benefits continue to characterize many jobs in the nation?s labor force. These realities have an impact on generations, communities, and our society overall. To build a more equitable future, leaders must grasp the urgency of their role and responsibility in the change effort.
In this updated and greatly expanded second edition of her bestselling book, Jennifer Brown takes a deeper dive into what it takes to be an inclusive leader and examines the challenges and mindsets that continue to hold many leaders back. Combining nearly two decades of professional DEI expertise with personal experience and reflection, she tackles complex topics such as identity, privilege, and systemic inequities. Following her widely acclaimed Inclusive Leader Continuum, Brown makes the journey to becoming an inclusive leader more informed and actionable by offering new structure and content throughout the new edition of the book, including new insights and stories, detailed strategies and tools, and discussion guides to spark learning at the individual and organizational levels.
Whether you are already a fan of the first edition of How to Be an Inclusive Leader or are just embarking on your journey to become a more inclusive leader, this book will meet you where you are and equip you to take action and step into your role in the change effort.
ISBN
978-1523002009
Language
English
Material Type
Book
Call Number
REF NR 100 BRO 2022

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ACoRN: Acute care of at-risk newborns: A resource and learning tool for health care professionals

https://cwslc.andornot.com/en/permalink/catalog123249
Perinatal Services BC. [Vancouver, BC?]: McCallum Printing Group, Inc. , 2021. 2nd Edition.
Material Type
Book
Call Number
REF EB 800 ACO 2021
Availability
18 copies, 5 available
The Acute Care of at-Risk Newborns (ACoRN) program trains health care providers to stabilize that most challenging and enigmatic of medical patients: the unwell newborn. Early assessment, intervention, and management of at-risk or unstable infants can be critical for their survival and long-term he…
Author
Perinatal Services BC
Edition
2nd Edition
Place of Publication
[Vancouver, BC?]
Publisher
McCallum Printing Group, Inc.
Publication Date
2021
Physical Description
Hardcover: [437 p.]
Subject
Neonatal Assessment
Abstract
The Acute Care of at-Risk Newborns (ACoRN) program trains health care providers to stabilize that most challenging and enigmatic of medical patients: the unwell newborn. Early assessment, intervention, and management of at-risk or unstable infants can be critical for their survival and long-term health. Clinical care standards and educational programs to address these requirements are needed. ­The ACoRN program provides a unique, prioritized, and systematic approach to newborn stabilization for health care professionals with any degree of experience. ACoRN-trained providers learn to gather information, prioritize, intervene appropriately, and deliver high-quality care to at-risk and unwell newborns in any setting. Because research and practice have advanced dramatically in recent years, the need for a new ACoRN text, the program's centrepiece, became essential. Hence the development of this new edition, which reflects current guidelines and evidence-based best practices. ACoRN teaches the concepts and skills required to stabilize unwell newborns through system-based algorithms ('Sequences'), each with its own chapter: - Respiratory - Fluid and Glucose - Cardiovascular - Jaundice - Neurology - Thermoregulation - Surgical Conditions - Infection Each chapter includes educational objectives, key concepts, learning points, and at least one case scenario with questions and answers to reinforce content and learnings. Chapters describing newborn transition, the ACoRN process, supportive care, and safe transport round out the systems-based core. This book is written for any health professional who may be required to participate in the stabilization of sick or preterm babies within their scope of practice.
ISBN
9780197525227
Language
English
Material Type
Book
Call Number
REF EB 800 ACO 2021

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ACoRN Essential Guide: A Learning tool for ACORN Providers

https://cwslc.andornot.com/en/permalink/catalog125234
Perinatal Services BC. [Vancouver, BC?]: McCallum Printing Group, Inc. , 2021. 1st Edition.
Material Type
Book
Call Number
REF EB 800 ACO ES 2021
Availability
18 copies, 15 available
A companion guide to the ACoRN textbook . 2021; A learning tool for ACoRN providers and a companion guide to the ACoRN textbook. The guide includes a set of laminated ACoRN sequences.
Author
Perinatal Services BC
Editor
Aylward, Debbie
Coughlin, Kevin
Edition
1st Edition
Place of Publication
[Vancouver, BC?]
Publisher
McCallum Printing Group, Inc.
Publication Date
2021
Physical Description
thin booklet 97 pp
Subjects
ACORN
Neonatal Assessment
Subject
Neonatal Assessment
Abstract
A companion guide to the ACoRN textbook . 2021
A learning tool for ACoRN providers and a companion guide to the ACoRN textbook. The guide includes a set of laminated ACoRN sequences.
ISBN
9781-926562-131
Language
English
Material Type
Book
Call Number
REF EB 800 ACO ES 2021

Copies

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Storytelling with Data: Let's Practice!

https://cwslc.andornot.com/en/permalink/catalog125203
Nussbaumer-Knaflic, Cole. New York, NY: Wiley , 2019. 1st.
Material Type
Book
Call Number
REF AA 120 KNA 2019
Availability
1 copy, 1 available
This is not a book. It is a one-of-a-kind immersive learning experience through which you can become―or teach others to be―a powerful data storyteller.; Let?s practice! helps you build confidence and credibility to create graphs and visualizations that make sense and weave them into act…
Author
Nussbaumer-Knaflic, Cole
Edition
1st
Place of Publication
New York, NY
Publisher
Wiley
Publication Date
2019
Physical Description
448 pp
Subjects
Data practice
Storyteller
Subject
Lean Leader Development
Abstract
This is not a book. It is a one-of-a-kind immersive learning experience through which you can become―or teach others to be―a powerful data storyteller.
Let?s practice! helps you build confidence and credibility to create graphs and visualizations that make sense and weave them into action-inspiring stories. Expanding upon best seller storytelling with data?s foundational lessons, Let?s practice! delivers fresh content, a plethora of new examples, and over 100 hands-on exercises. Author and data storytelling maven Cole Nussbaumer Knaflic guides you along the path to hone core skills and become a well-practiced data communicator. Each chapter includes:
● Practice with Cole: exercises based on real-world examples first posed for you to consider and solve, followed by detailed step-by-step illustration and explanation
● Practice on your own: thought-provoking questions and even more exercises to be assigned or worked through individually, without prescribed solutions
● Practice at work: practical guidance and hands-on exercises for applying storytelling with data lessons on the job, including instruction on when and how to solicit useful feedback and refine for greater impact
The lessons and exercises found within this comprehensive guide will empower you to master―or develop in others―data storytelling skills and transition your work from acceptable to exceptional. By investing in these skills for ourselves and our teams, we can all tell inspiring and influential data stories!
ISBN
978-1119621492
Language
English
Material Type
Book
Call Number
REF AA 120 KNA 2019

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Measuring ROI in Healthcare:: Tools and Techniques to Measure the Impact and ROI in Healthcare Improvement Projects and Programs: Tools and Techniques to Measure the Impact and ROI in Healthcare Improvement Projects and Programs

https://cwslc.andornot.com/en/permalink/catalog125204
Nussbaumer-Knaflic, Cole. New York, NY: McGraw Hill , 2019. 1st.
Material Type
Book
Call Number
REF AA 120 BUZ 2013
Availability
1 copy, 1 available
Healthcare costs in the United States are soaring out of control, and virtually every forecast predicts no end to this unhealthy trend.; Until now, there has been no way to quantify and prove the value of healthcare projects and programs. Measuring ROI in Healthcare is what the industry--and the na…
Author
Nussbaumer-Knaflic, Cole
Edition
1st
Place of Publication
New York, NY
Publisher
McGraw Hill
Publication Date
2019
Physical Description
368 pp Hardcover
Subjects
Data practice
Storyteller
Subject
Lean Leader Development
Abstract
Healthcare costs in the United States are soaring out of control, and virtually every forecast predicts no end to this unhealthy trend.
Until now, there has been no way to quantify and prove the value of healthcare projects and programs. Measuring ROI in Healthcare is what the industry--and the nation itself--has been waiting for.
In this groundbreaking book that is sure to heavily impact the healthcare industry, four ROI experts show you how to measure what was previously unmeasurable and place accurate dollar signs on what was formerly impossible to value.
Whatever healthcare improvement projects you plan to introduce--from systemwide medical procedures, technology implementations, and systems integration to nurse retention, risk management, and leadership development-- Measuring ROI in Healthcare provides the tools you need to prove the worth of your project to decision makers.
ISBN
978-11978-0071812719
Language
English
Material Type
Book
Call Number
REF AA 120 BUZ 2013

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Dare To Lead: Brave Work. Tough Conversations, Whole Hearts.

https://cwslc.andornot.com/en/permalink/catalog121485
Brown, Brene. London, UK: Vermilion , 2018.
Material Type
Book
Call Number
REF AA 510 BRO 2018
Availability
2 copies, 1 available
In this new book, Brown uses research, stories, and examples to answer these questions in the no-BS style that millions of readers have come to expect and love.; Brown writes, ?One of the most important findings of my career is that daring leadership is a collection of four skill sets that are 100 …
Author
Brown, Brene
Place of Publication
London, UK
Publisher
Vermilion
Publication Date
2018
Physical Description
Paperback: 298 p.
Subjects
Leadership
Subject
Leadership/Coaching
Abstract
In this new book, Brown uses research, stories, and examples to answer these questions in the no-BS style that millions of readers have come to expect and love.
Brown writes, ?One of the most important findings of my career is that daring leadership is a collection of four skill sets that are 100 percent teachable, observable, and measurable. It?s learning and unlearning that requires brave work, tough conversations, and showing up with your whole heart. Easy? No. Because choosing courage over comfort is not always our default. Worth it? Always. We want to be brave with our lives and our work. It?s why we?re here.?
Whether you?ve read Daring Greatly and Rising Strong or you?re new to Brené Brown?s work, this book is for anyone who wants to step up and into brave leadership.
ISBN
9781785042140
Language
English
Material Type
Book
Call Number
REF AA 510 BRO 2018

Copies

Copy 1 BC Children's and Women's Study and Learning Commons REF On Loan, due Tuesday, August 13, 2019
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Dare To Lead: Brave Work. Tough Conversations, Whole Hearts.

https://cwslc.andornot.com/en/permalink/catalog121486
Brown, Brene. London, UK: Vermilion , 2018.
Material Type
Book
Call Number
REF AA 510 BRO 2018 (hardcover)
Availability
2 copies, 1 available
In this new book, Brown uses research, stories, and examples to answer these questions in the no-BS style that millions of readers have come to expect and love.; Brown writes, ?One of the most important findings of my career is that daring leadership is a collection of four skill sets that are 100 …
Author
Brown, Brene
Place of Publication
London, UK
Publisher
Vermilion
Publication Date
2018
Physical Description
Hardcover: 298 p.
Subjects
Leadership
Subject
Leadership/Coaching
Abstract
In this new book, Brown uses research, stories, and examples to answer these questions in the no-BS style that millions of readers have come to expect and love.
Brown writes, ?One of the most important findings of my career is that daring leadership is a collection of four skill sets that are 100 percent teachable, observable, and measurable. It?s learning and unlearning that requires brave work, tough conversations, and showing up with your whole heart. Easy? No. Because choosing courage over comfort is not always our default. Worth it? Always. We want to be brave with our lives and our work. It?s why we?re here.?
Whether you?ve read Daring Greatly and Rising Strong or you?re new to Brené Brown?s work, this book is for anyone who wants to step up and into brave leadership.
ISBN
9780399592522
Language
English
Material Type
Book
Call Number
REF AA 510 BRO 2018 (hardcover)

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Copy 1 BC Children's and Women's Study and Learning Commons REF On Loan, due Wednesday, January 1, 2020
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Power of curiosity: How to have real conversations that create collaboration, innovation and understanding

https://cwslc.andornot.com/en/permalink/catalog113267
Taberner, Kathy, Taberner Siggins, Kirsten. New York, NY: Morgan James Publishing , 2015.
Material Type
Book
Call Number
REF AA 75 TAB 2015
Availability
25 copies, 23 available
As leaders or parents (or both), navigating difficult conversations is part of our job description. How do we keep calm and achieve a productive outcome, all while keeping our relationships intact? The secret is curiosity. It's the innovation-driving, emotion-calming skill that comes so naturally t…
Author
Taberner, Kathy
Taberner Siggins, Kirsten
Place of Publication
New York, NY
Publisher
Morgan James Publishing
Publication Date
2015
Physical Description
Paperback, 153 pages
Subject
Leadership/Coaching
Abstract
As leaders or parents (or both), navigating difficult conversations is part of our job description. How do we keep calm and achieve a productive outcome, all while keeping our relationships intact? The secret is curiosity. It's the innovation-driving, emotion-calming skill that comes so naturally to us as kids, but gets buried so easily beneath our busy, multitasking lifestyles. The good news is that we just have to relearn what we already know! In The Power of Curiosity, mother-daughter executive coaching team introduce the Curiosity Skills and a full, step-by-step process to use anytime, even in potentially challenging conversations arise. You will learn: How to be fully present in every conversation, even when distractions abound; The five listening choices you always have available to you, whether at home, work, or school; Specific calming strategies to access when negative emotions run high; A step-by-step process to transform potential conflict into relationship-building opportunities.
ISBN
9781630473945
Language
English
Material Type
Book
Call Number
REF AA 75 TAB 2015

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Creating a lean culture: Tools to sustain lean conversions

https://cwslc.andornot.com/en/permalink/catalog120122
Mann, David. New York, NY: Taylor & Francis Group , 2015. 3rd ed.
Material Type
Book
Call Number
REF AA 120 MAN 2015
Availability
1 copy, 1 available
The new edition of this Shingo Prize-winning bestseller provides critical insights and approaches to make any Lean transformation an ongoing success. It shows you how to implement a sustainable, successful transformation by developing a culture that has your stakeholders throughout the organization…
Author
Mann, David
Edition
3rd ed.
Place of Publication
New York, NY
Publisher
Taylor & Francis Group
Publication Date
2015
Physical Description
Softcover, 367 p., ill.
Subject
Lean Leader Development
Abstract
The new edition of this Shingo Prize-winning bestseller provides critical insights and approaches to make any Lean transformation an ongoing success. It shows you how to implement a sustainable, successful transformation by developing a culture that has your stakeholders throughout the organizational chart involved and invested in the outcome. It teaches you how to successfully navigate the politics in cross-functional process improvement projects, and to engage executives in ways that are personally meaningful to them. If you are a leader at any level in an organization undergoing or considering a Lean transformation, this is where you should start and finish ? and start again.
ISBN
9781482243239
Language
English
Material Type
Book
Call Number
REF AA 120 MAN 2015

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Change your questions change your life: 10 powerful tools for life and work

https://cwslc.andornot.com/en/permalink/catalog123809
Adams, Marilee. San Francisco: CA: Berrett-Koehler Publishers, Inc. , 2015. 3rd Edition.
Material Type
Book
Call Number
REF AA 75 ADA 2015
Availability
1 copy, 1 available
Questions are at the core of how we listen, behave, think, and relate--as individuals and organizations. Virtually everything we think and do is generated by questions. Questions push us into new territories. The future begins with our thinking, represented by the questions we ask ourselves. This b…
Author
Adams, Marilee
Edition
3rd Edition
Place of Publication
San Francisco: CA
Publisher
Berrett-Koehler Publishers, Inc.
Publication Date
2015
Physical Description
Paperback: 233 pages
Subject
Leadership/Coaching
Abstract
Questions are at the core of how we listen, behave, think, and relate--as individuals and organizations. Virtually everything we think and do is generated by questions. Questions push us into new territories. The future begins with our thinking, represented by the questions we ask ourselves. This book shows readers how to consistently choose the questions that can lead them to success, both personally and professionally. This technique, called "QuestionsThinking, stimulates innovation, accelerate productivity, and create more rewarding relationships.
Notes
RESTRICTED TO PHSA LEADERSHIP COACHING PARTICIPANTS ONLY.
ISBN
9781-62656 6330
Language
English
Material Type
Book
Call Number
REF AA 75 ADA 2015

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The lean turnaround: How business leaders use lean principles to create value and transform their company

https://cwslc.andornot.com/en/permalink/catalog120120
Byrne, Art. New York, NY: McGraw-Hill Companies, Inc. , 2013. 1st ed.
Material Type
Book
Call Number
AA 120 BYR 2013
Availability
1 copy, 1 available
In The Lean Turnaround, this legendary business leader shares everything he has learned during his remarkable career and shows how anyone can achieve similar results. His primary message is this: Lean strategy isn't just for manufacturing. In fact, Byrne is using this very approach in his present p…
Author
Byrne, Art
Edition
1st ed.
Place of Publication
New York, NY
Publisher
McGraw-Hill Companies, Inc.
Publication Date
2013
Physical Description
Hardcover, 201 p., no ill.
Subject
Leadership/Coaching
Lean Leader Development
Abstract
In The Lean Turnaround, this legendary business leader shares everything he has learned during his remarkable career and shows how anyone can achieve similar results. His primary message is this: Lean strategy isn't just for manufacturing. In fact, Byrne is using this very approach in his present position at a private equity firm.
Whatever type of company you run, Lean can be used to improve virtually every aspect of operations, from training and leading employees to accounting and payroll issues. The Lean Turnaround explains all the ins and outs of applying Lean strategy to:
Eliminate waste in every value-added operation
Deliver consistent value to customers
Stimulate growth and add jobs
Increase wealth for all your stakeholders
Build a company culture of continuous improvement (kaizen)
Instead of attempting to get customers to conform to your way of doing things--which is, sadly, what most managers are taught to do--you need to configure your company to be responsive to the customers. This is at the core of Byrne's method--and it always works.
ISBN
9780071800679
Language
English
Material Type
Book
Call Number
AA 120 BYR 2013

Copies

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We don't make widgets: Overcoming the myths that keep government from radically improving

https://cwslc.andornot.com/en/permalink/catalog120123
Miller, Ken. Washington, DC: Governing Books , 2013. 1st ed.
Material Type
Book
Call Number
AA 120 MIL 2013
Availability
1 copy, 1 available
Author
Miller, Ken
Edition
1st ed.
Place of Publication
Washington, DC
Publisher
Governing Books
Publication Date
2013
Physical Description
Paperback, 124 p., ill.
Subject
Communication
Leadership
Lean Leader Development
ISBN
9780872894808
Language
English
Material Type
Book
Call Number
AA 120 MIL 2013

Copies

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Noninvasive assessment of embryo quality in human in vitro fertilization : metabolomic profiling of embryo culture media with Raman spectroscopy

https://cwslc.andornot.com/en/permalink/catalog113946
Asghari Roodsari, Alaleh. [Vancouver, BC?]: University of British Columbia , 2012.
Website
http://hdl.handle.net/2429/43273
Material Type
Thesis
Call Number
Thesis Shelf
Light microscopy has remained the primary tool for the assessment of embryo quality and the selection of embryos for transfer in clinical IVF practice. Recent studies have suggested that metabolomic profiling of embryo culture media can distinguish human embryos with better implantation potential. …
Website
http://hdl.handle.net/2429/43273
Author
Asghari Roodsari, Alaleh
Place of Publication
[Vancouver, BC?]
Publisher
University of British Columbia
Publication Date
2012
Subject
Faculty of Medicine
Theses
Abstract
Light microscopy has remained the primary tool for the assessment of embryo quality and the selection of embryos for transfer in clinical IVF practice. Recent studies have suggested that metabolomic profiling of embryo culture media can distinguish human embryos with better implantation potential. We therefore undertook the following study to further assess the usefulness of metabolomic profiling ?spent? embryo culture medium using Raman spectroscopy. Methods: Patients undergoing IVF+/-ICSI treatment from the UBC Centre for Reproductive Health were recruited for study.
Language
English
Material Type
Thesis
Call Number
Thesis Shelf
Websites
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Perfecting patient journeys: Improving patient safety, quality, and satisfaction while building problem-solving skills

https://cwslc.andornot.com/en/permalink/catalog113485
Worth, Judy, Shuker, Tom, Keyte, Beau, Ohaus, Karl, et. al. Cambridge, MA: Lean Enterprise Institute , 2012.
Material Type
Book
Call Number
REF AA 120 WOR 2012
Availability
19 copies, 19 available
Healthcare is facing a crisis brought on by a combination of rising costs, lack of transparency and accountability, and preventable medical errors. Applying lean thinking to improve care is one way that healthcare organizations can engage employees in solving problems in order to deliver better and…
Author
Worth, Judy
Shuker, Tom
Keyte, Beau
Ohaus, Karl, et. al.
Place of Publication
Cambridge, MA
Publisher
Lean Enterprise Institute
Publication Date
2012
Physical Description
Hardcover: 161 pages
Subject
Lean Leader Development
Abstract
Healthcare is facing a crisis brought on by a combination of rising costs, lack of transparency and accountability, and preventable medical errors. Applying lean thinking to improve care is one way that healthcare organizations can engage employees in solving problems in order to deliver better and more efficient care. This book is a guide for leaders of healthcare organizations who want to implement lean thinking. Readers will learn how to identify and select a problem, define a project scope, and create a shared understanding of what's occurring in the value stream. Readers will also learn to develop a shared vision of an improved future, and how to work together to make that vision a reality. Rather than rely on huge training budgets or teams of consultants, the method described in this book focuses on solving real organizational problems, and helps healthcare organizations and those who labor within them to daily provide safe, effective, efficient, and timely patient care.
ISBN
9781934109366
Language
English
Material Type
Book
Call Number
REF AA 120 WOR 2012

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Enhancing the patient experience: Best practices for achieving and sustaining high patient satisfaction

https://cwslc.andornot.com/en/permalink/catalog113773
Nursing Executive Centre. Washington, DC: The Advisory Board Company , 2012.
Material Type
Book
Call Number
REF JC 500 NUR 2012
Availability
3 copies, 3 available
The Nursing Executive Center's holistic strategy for improving the patient experience has three parts: cultivating caregiver empathy, overcoming universal process barriers to a patient- and family- centered experience, and diagnosing institution-specific process barriers. This book provides 20 best…
Corporate Author
Nursing Executive Centre
Place of Publication
Washington, DC
Publisher
The Advisory Board Company
Publication Date
2012
Physical Description
128 p.
Subject
Nursing. Registered Nurse. RN
Leadership/Coaching
Abstract
The Nursing Executive Center's holistic strategy for improving the patient experience has three parts: cultivating caregiver empathy, overcoming universal process barriers to a patient- and family- centered experience, and diagnosing institution-specific process barriers. This book provides 20 best practices that equip nurse leaders to bring the holistic strategy to life within their institutions.
Language
English
Material Type
Book
Call Number
REF JC 500 NUR 2012

Copies

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Just culture: Balancing safety and accountability

https://cwslc.andornot.com/en/permalink/catalog113838
Dekker, Sidney. Burlington, VT: Ashgate , 2012.
Material Type
Book
Call Number
REF JB 205 DEK 2012
Availability
2 copies, 2 available
The goal remains the same: to create an environment where learning and accountability are fairly and constructively balanced. The First Edition of Sidney Dekker's Just Culture brought accident accountability and criminalization to a broader audience. It made people question, perhaps for the first t…
Author
Dekker, Sidney
Editor
2nd
Place of Publication
Burlington, VT
Publisher
Ashgate
Publication Date
2012
Physical Description
200 p.
Subject
Safety
Hospital Safety
Abstract
The goal remains the same: to create an environment where learning and accountability are fairly and constructively balanced. The First Edition of Sidney Dekker's Just Culture brought accident accountability and criminalization to a broader audience. It made people question, perhaps for the first time, the nature of personal culpability when organizational accidents occur. Having raised this awareness the author then discovered that while many organizations saw the fairness and value of creating a just culture they really struggled when it came to developing it: What should they do? How should they and their managers respond to incidents, errors, failures that happen on their watch? In this Second Edition, Dekker expands his view of just culture, additionally tackling the key issue of how justice is created inside organizations.
ISBN
9781409440604
Language
English
Material Type
Book
Call Number
REF JB 205 DEK 2012

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Crucial Conversations: Tools for Talking When Stakes are High

https://cwslc.andornot.com/en/permalink/catalog123899
Rowland, Deborah. New York: McGraw Hill , 2012. 2nd.
Material Type
Book
Call Number
REF AA 84 PAT 2012
Availability
1 copy, 1 available
The book that revolutionized business communications has been updated for today?s workplace. Crucial Conversations provides powerful skills to ensure every conversation―especially difficult ones―leads to the results you want. Written in an engaging and witty style, the book teaches read…
Author
Rowland, Deborah
Edition
2nd
Place of Publication
New York
Publisher
McGraw Hill
Publication Date
2012
Physical Description
Paperback, 243 pages
Subject
Leadership/Coach
Mindful Change
Workplace Learning
Abstract
The book that revolutionized business communications has been updated for today?s workplace. Crucial Conversations provides powerful skills to ensure every conversation―especially difficult ones―leads to the results you want. Written in an engaging and witty style, the book teaches readers how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person.
ISBN
978007-1771320
Language
English
Material Type
Book
Call Number
REF AA 84 PAT 2012

Copies

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Leading the lean healthcare journey: Driving culture change to increase value

https://cwslc.andornot.com/en/permalink/catalog112907
Wellman, Joan, Hagan, Patrick, Jeffries, Howard. New York, NY: Taylor & Francis Group , 2011.
Material Type
Book
Call Number
REF AA 120 WEL 2011
Availability
27 copies, 26 available
This book discusses ways to transform key personnel into change agents and engage all staff in a patient-focused culture dedicated to eliminating waste and improving all aspects of quality and care.
Author
Wellman, Joan
Hagan, Patrick
Jeffries, Howard
Place of Publication
New York, NY
Publisher
Taylor & Francis Group
Publication Date
2011
Physical Description
Paperback: 279 p.
Subject
Lean Leader Development
Abstract
This book discusses ways to transform key personnel into change agents and engage all staff in a patient-focused culture dedicated to eliminating waste and improving all aspects of quality and care.
ISBN
9781439828656
Language
English
Material Type
Book
Call Number
REF AA 120 WEL 2011

Copies

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Transforming health care: Virginia Mason Medical Center's pursuit of the perfect patient experience

https://cwslc.andornot.com/en/permalink/catalog112908
Kenney, Charles. New York, NY: Taylor & Francis Group , 2011.
Material Type
Book
Call Number
REF AA 120 KEN 2011
Availability
25 copies, 23 available
The manufacturing industry has employed the Toyota Production System to reduce waste, improve quality, reduce defects and increase worker productivity. In 2001, Virginia Mason Medical Center, an integrated healthcare delivery system in Seattle, Washington set out to achieve its vision to become The…
Author
Kenney, Charles
Place of Publication
New York, NY
Publisher
Taylor & Francis Group
Publication Date
2011
Physical Description
Hardcover: 222 p.
Subject
Lean Leader Development
Abstract
The manufacturing industry has employed the Toyota Production System to reduce waste, improve quality, reduce defects and increase worker productivity. In 2001, Virginia Mason Medical Center, an integrated healthcare delivery system in Seattle, Washington set out to achieve its vision to become The Quality Leader by adopting the Toyota Production System as its management method
ISBN
9781563273759
Language
English
Material Type
Book
Call Number
REF AA 120 KEN 2011

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Womack, Jim. Cambridge, MA: Lean Enterprise Institute, Inc , 2011.
Material Type
Book
Call Number
REF AA 120 WOM 2011
Availability
5 copies, 5 available
In "Gemba Walks", Jim Womack shares his experiences of visiting companies and observing how people work together to create value. He offers insight on topics ranging from the application of specific tools, to the role of management in sustaining lean, as well as the long-term prospects for new way …
Author
Womack, Jim
Place of Publication
Cambridge, MA
Publisher
Lean Enterprise Institute, Inc
Publication Date
2011
Physical Description
Paperback: 348 p.
Subject
Lean Leader Development
Abstract
In "Gemba Walks", Jim Womack shares his experiences of visiting companies and observing how people work together to create value. He offers insight on topics ranging from the application of specific tools, to the role of management in sustaining lean, as well as the long-term prospects for new way of creating value.
ISBN
9781934109151
Language
English
Material Type
Book
Call Number
REF AA 120 WOM 2011

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