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14 records – page 1 of 1.

Business of kindness: Creating work environments where people thrive

https://cwslc.andornot.com/en/permalink/catalog109719
McIvor, Olivia. Lions Bay, BC: Fairwinds Press , 2006.
Material Type
Book
Call Number
REF BD 620 MCI 2006
Availability
1 copy, 1 available
The Business of Kindness™ is a leading-edge approach aimed at enhancing wellness and sustainability for employees throughout the organization as well as for the organization itself.
Author
McIvor, Olivia
Place of Publication
Lions Bay, BC
Publisher
Fairwinds Press
Publication Date
2006
Physical Description
Paperback, 241 p.
Subject
Work Behaviour
Job Satisfaction
Abstract
The Business of Kindness™ is a leading-edge approach aimed at enhancing wellness and sustainability for employees throughout the organization as well as for the organization itself.
ISBN
0968214991
Language
English
Material Type
Book
Call Number
REF BD 620 MCI 2006

Copies

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Change your questions change your life: 10 powerful tools for life and work

https://cwslc.andornot.com/en/permalink/catalog111324
Adams, Marilee. San Francisco: CA: Berrett-Koehler Publishers, Inc. , 2009. 2nd Edition.
Material Type
Book
Call Number
REF AA 75 ADA 2009
Availability
48 copies, 39 available
Questions are at the core of how we listen, behave, think, and relate--as individuals and organizations. Virtually everything we think and do is generated by questions. Questions push us into new territories. The future begins with our thinking, represented by the questions we ask ourselves. This b…
Author
Adams, Marilee
Edition
2nd Edition
Place of Publication
San Francisco: CA
Publisher
Berrett-Koehler Publishers, Inc.
Publication Date
2009
Physical Description
Paperback: 196 pages
Subject
Leadership/Coaching
Abstract
Questions are at the core of how we listen, behave, think, and relate--as individuals and organizations. Virtually everything we think and do is generated by questions. Questions push us into new territories. The future begins with our thinking, represented by the questions we ask ourselves. This book shows readers how to consistently choose the questions that can lead them to success, both personally and professionally. This technique, called "QuestionsThinking, stimulates innovation, accelerate productivity, and create more rewarding relationships.
Notes
RESTRICTED TO PHSA LEADERSHIP COACHING PARTICIPANTS ONLY.
ISBN
9781576756003
Language
English
Material Type
Book
Call Number
REF AA 75 ADA 2009

Copies

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Child Life Department volunteer manual

https://cwslc.andornot.com/en/permalink/catalog111078
Hochu, Joanne, Child Life Department, Volunteer Resources Department. [Vancouver, BC?]: BC Children's Hospital , 2008.
Material Type
Book
Call Number
REF JC 850 HOC 2008
Availability
1 copy, 1 available
Volunteers with the Child Life Department at BC Children's Hospital talk about their experiences.
Author
Hochu, Joanne
Child Life Department
Volunteer Resources Department
Place of Publication
[Vancouver, BC?]
Publisher
BC Children's Hospital
Publication Date
2008
Physical Description
Softcover booklet: 31 p.
Subject
Volunteers
Children's Hospitalization
Children's Health. Pediatrics
Family Centred Care
Abstract
Volunteers with the Child Life Department at BC Children's Hospital talk about their experiences.
Language
English
Material Type
Book
Call Number
REF JC 850 HOC 2008

Copies

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Clear leadership: How outstanding leaders make themselves understood, cut through the mush, and help everyone get real at work

https://cwslc.andornot.com/en/permalink/catalog111173
Bushe, Gervase R. Mountain View, CA: Davies-Black Publishing , 2001.
Material Type
Book
Call Number
REF AA 75 BUS 2001
Availability
5 copies, 4 available
This book explores what it takes to eliminate interpersonal mush and create a climate in which people can feel free to say what they really mean, where goals and plans are truly agreed to, teams genuinely pull together, and real learning takes place. The author shows leaders at all levels how to cr…
Author
Bushe, Gervase R.
Place of Publication
Mountain View, CA
Publisher
Davies-Black Publishing
Publication Date
2001
Physical Description
Hardcover: 250 pages
Subject
Leadership/Coaching
Abstract
This book explores what it takes to eliminate interpersonal mush and create a climate in which people can feel free to say what they really mean, where goals and plans are truly agreed to, teams genuinely pull together, and real learning takes place. The author shows leaders at all levels how to create honest conversations that strengthen their team's ability to solve problems, make decisions, deal with conflict, assess performance, serve customers, and manager change.
ISBN
9780891061526
Language
English
Material Type
Book
Call Number
REF AA 75 BUS 2001

Copies

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Clear leadership: Sustaining real collaboration and parnership at work

https://cwslc.andornot.com/en/permalink/catalog111528
Bushe, Gervase R. Mountain View, CA: Davies-Black Publishing , 2009. Revised.
Material Type
Book
Call Number
REF AA 75 BUS 2009
Availability
8 copies, 7 available
This book presents the tools and techniques needed to build sustained partnerships and make collaborative organizations work. It discusses the model of the four selves - the Aware, Curious, Appreciative, and Descriptive Self -and how it can be used to facilitate clear communication and collaboratio…
Author
Bushe, Gervase R.
Edition
Revised
Place of Publication
Mountain View, CA
Publisher
Davies-Black Publishing
Publication Date
2009
Physical Description
Hardcover: 296 p.
Softcover: 296 p.
Subject
Leadership/Coaching
Abstract
This book presents the tools and techniques needed to build sustained partnerships and make collaborative organizations work. It discusses the model of the four selves - the Aware, Curious, Appreciative, and Descriptive Self -and how it can be used to facilitate clear communication and collaboration. The book includes 23 skill-building exercises as well as personal stories and examples.
Notes
RESTRICTED TO PHSA LEADERSHIP COACHING PARTICIPANTS ONLY.
ISBN
9780891062271
Language
English
Material Type
Book
Call Number
REF AA 75 BUS 2009

Copies

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High performing healthcare systems: Delivering quality by design

https://cwslc.andornot.com/en/permalink/catalog110906
Baker, G. Ross, MacIntosh-Murray, Anu, Porcellato, Christina, Dionne, Lynn, Stelmacovich, Kim, Born, Karen. [Toronto, ON]: Longwoods Publishing Corporation , 2008.
Website
http://www.longwoods.com/home.php?cat=571
Material Type
Book
Call Number
REF JB 100 BAK 2008
Availability
1 copy, 1 available
An examination of leadership strategies, organizational processes and investments made to create and sustain improvement in healthcare.
Website
http://www.longwoods.com/home.php?cat=571
Website Notes
To read individual chapters online...click on the link above
Author
Baker, G. Ross
MacIntosh-Murray, Anu
Porcellato, Christina
Dionne, Lynn
Stelmacovich, Kim
Born, Karen
Place of Publication
[Toronto, ON]
Publisher
Longwoods Publishing Corporation
Publication Date
2008
Physical Description
Paperback: 292 pages.
Subject
Health Care Delivery Systems
Hospitals Services
Abstract
An examination of leadership strategies, organizational processes and investments made to create and sustain improvement in healthcare.
ISBN
9780981008905
Language
English
Material Type
Book
Call Number
REF JB 100 BAK 2008

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How the way we talk can change the way we work: Seven languages for transformation

https://cwslc.andornot.com/en/permalink/catalog113139
Kegan, Robert, Lahey, Lisa Laskow. San Francisco, CA: Jossey-Bass: A Wiley Company , 2001.
Material Type
Book
Call Number
REF AA 130 KEG 2001
Availability
1 copy, 1 available
Language is the primary tool by which we communicate. Kegan and Lahey argue, though, that the words we use do more than represent feelings and attitudes. The very choice itself of one word or expression over another can determine feelings and attitudes and--most importantly--actions. In order to d…
Author
Kegan, Robert
Lahey, Lisa Laskow
Place of Publication
San Francisco, CA
Publisher
Jossey-Bass: A Wiley Company
Publication Date
2001
Physical Description
Softcover: 231 p.
Subject
Language/Communication
Change Management
Abstract
Language is the primary tool by which we communicate. Kegan and Lahey argue, though, that the words we use do more than represent feelings and attitudes. The very choice itself of one word or expression over another can determine feelings and attitudes and--most importantly--actions. In order to demonstrate their complex concept of the role of language in transformational learning, they offer this book, in part, as an instruction manual for collaborative exercises in self-assessment. They identify seven languages that one should adopt to overcome both internal and organization resistance to change.
ISBN
9780787963781
Language
English
Material Type
Book
Call Number
REF AA 130 KEG 2001

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Lean six sigma in sickness and in health: An integrated enterprise excellence novel

https://cwslc.andornot.com/en/permalink/catalog112886
Breyfogle, Forrest, Salvekar, Arvind. Austin, TX: Quality Books, Inc. , 2004.
Material Type
Book
Call Number
REF AA 120 BRE 2004
Availability
1 copy, 1 available
The book Lean Six Sigma in Sickness and in Health seeks to explain, using a healthcare illustration, Beyond Lean Six Sigma techniques in a thorough but entertaining and easy-to-understand way. The easy-to-digest format is perfect for executive managers scanning for the right management initiative, …
Author
Breyfogle, Forrest
Salvekar, Arvind
Place of Publication
Austin, TX
Publisher
Quality Books, Inc.
Publication Date
2004
Physical Description
Softcover: 144 p.
Subject
Lean Leader Development
Abstract
The book Lean Six Sigma in Sickness and in Health seeks to explain, using a healthcare illustration, Beyond Lean Six Sigma techniques in a thorough but entertaining and easy-to-understand way. The easy-to-digest format is perfect for executive managers scanning for the right management initiative, whether they are looking for application of Lean Six Sigma in Healthcare or elsewhere. This format is also useful in allaying the nervousness (and the accompanying loss of productivity) that middle and lower-level managers often experience when a new management initiative is introduced.
ISBN
9780971322219
Language
English
Material Type
Book
Call Number
REF AA 120 BRE 2004

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Making hospitals work: how to improve patient care while saving everyone's time and hospitals' resources

https://cwslc.andornot.com/en/permalink/catalog112911
Baker, Marc, Taylor, Ian, Mitchell, Alan. Goodrich, UK: Lean Enterprise Academy Ltd. , 2009.
Material Type
Book
Call Number
REF AA 120 BAK 2009
Availability
21 copies, 21 available
"Making Hospitals Work" provides a roadmap to healthcare leaders who are seeking to create a lean hospital.
Author
Baker, Marc
Taylor, Ian
Mitchell, Alan
Place of Publication
Goodrich, UK
Publisher
Lean Enterprise Academy Ltd.
Publication Date
2009
Physical Description
Paperback: 168 p.
Subject
Lean Leader Development
Abstract
"Making Hospitals Work" provides a roadmap to healthcare leaders who are seeking to create a lean hospital.
ISBN
978-0955147326
Language
English
Material Type
Book
Call Number
REF AA 120 BAK 2009

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Managing transitions: Making the most of change

https://cwslc.andornot.com/en/permalink/catalog111522
Bridges, William. Philadelphia, PA: Lifelong Books , 2009. 3rd edition.
Material Type
Book
Call Number
REF AA 75 BRI 2009
Availability
10 copies, 10 available
Transitions, first published 25 years ago, addresses the job of managing workplace change. It provides a roadmap of the organizational transition process. The reader is guided step by step through the three stages of any transition: The Ending, The Neutral Zone, and, in time, The New Beginning.
Author
Bridges, William
Edition
3rd edition
Place of Publication
Philadelphia, PA
Publisher
Lifelong Books
Publication Date
2009
Physical Description
Softcover: 169 p.
Subject
Leadership/Coaching
Abstract
Transitions, first published 25 years ago, addresses the job of managing workplace change. It provides a roadmap of the organizational transition process. The reader is guided step by step through the three stages of any transition: The Ending, The Neutral Zone, and, in time, The New Beginning.
ISBN
9780738213804
Language
English
Material Type
Book
Call Number
REF AA 75 BRI 2009

Copies

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Quiet leadership: Help people think better -- don't tell them what to do: Six steps to transforming performance at work

https://cwslc.andornot.com/en/permalink/catalog109531
Rock, David. New York, NY: Collins , 2006. 1st edition.
Material Type
Book
Call Number
REF AA 75 ROC 2006
Availability
37 copies, 34 available
Discusses the key principles of leadership that promote effective thinking and positive change, offering a simple five-step program to help managers bring out the best in their colleagues and create high-performance teams.
Author
Rock, David
Edition
1st edition
Place of Publication
New York, NY
Publisher
Collins
Publication Date
2006
Physical Description
Hardcover: 262 p.
Softcover: 262 p.
Subject
Administration
Leadership/Coaching
Abstract
Discusses the key principles of leadership that promote effective thinking and positive change, offering a simple five-step program to help managers bring out the best in their colleagues and create high-performance teams.
Notes
RESTRICTED TO PHSA LEADERSHIP COACHING PARTICIPANTS ONLY.
March 24/14 - Item 011999 marked as missing
March 24/14 - Item 012190 marked as missing
ISBN
0060835907
Language
English
Material Type
Book
Call Number
REF AA 75 ROC 2006

Copies

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Standards, guidelines, and position statements for perioperative registered nursing practice: Promoting excellence

https://cwslc.andornot.com/en/permalink/catalog112370
Operating Room Nurses Association of Canada (ORNAC). Operating Room Nurses Association of Canada (ORNAC) , 2009. 9th ed.
Material Type
Book
Call Number
REF JC 522 STA 2009
Availability
1 copy, 1 available
This 9th edition was developed to serve as a guide and reference for perioperative Registered Nurses, health care facilities that care for surgical patients, and other professional associations.
Corporate Author
Operating Room Nurses Association of Canada (ORNAC)
Edition
9th ed.
Publisher
Operating Room Nurses Association of Canada (ORNAC)
Publication Date
2009
Physical Description
Spiral-bound: 368 p.
Subject
Nursing-Directories. Resource Guides
Nursing. Registered Nurse. RN
Operating Rooms. OR
Abstract
This 9th edition was developed to serve as a guide and reference for perioperative Registered Nurses, health care facilities that care for surgical patients, and other professional associations.
Language
English
Material Type
Book
Call Number
REF JC 522 STA 2009

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The toyota way to healthcare excellence: Increase efficiency and improve quality with Lean

https://cwslc.andornot.com/en/permalink/catalog112895
Black, John R., Miller, David. Chicago, IL: Health Administration Press , 2008.
Material Type
Book
Call Number
REF AA 120 BLA 2008
Availability
22 copies, 20 available
This straightforward guide explains what Lean is, how it works, and how to implement the strategy at your organization.
Author
Black, John R.
Miller, David
Place of Publication
Chicago, IL
Publisher
Health Administration Press
Publication Date
2008
Physical Description
Softcover: 255 p.
Subject
Lean Leader Development
Abstract
This straightforward guide explains what Lean is, how it works, and how to implement the strategy at your organization.
ISBN
9781567932935
Language
English
Material Type
Book
Call Number
REF AA 120 BLA 2008

Copies

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Who moved my cheese? An a-mazing way to deal with change in your work and in your life

https://cwslc.andornot.com/en/permalink/catalog109638
Johnson, Spencer. New York, NY: G.P. Putnam's Sons , 2002.
Material Type
Book
Call Number
REF BD 620 JOH 2002
Availability
1 copy, 1 available
This is a brief tale of two mice and two humans who live in a maze and one day are faced with change: someone moves their cheese. Reactions vary from quick adjustment to waiting for the situation to change by itself to suit their needs. This story is about adjusting attitudes toward change in life,…
Author
Johnson, Spencer
Place of Publication
New York, NY
Publisher
G.P. Putnam's Sons
Publication Date
2002
Physical Description
Hardcover, 96 pages
Subject
Work Behaviour
Abstract
This is a brief tale of two mice and two humans who live in a maze and one day are faced with change: someone moves their cheese. Reactions vary from quick adjustment to waiting for the situation to change by itself to suit their needs. This story is about adjusting attitudes toward change in life, especially at work. Change occurs whether a person is ready or not, but the author affirms that it can be positive. His principles are to anticipate change, let go of the old, and do what you would do if you were not afraid.
ISBN
0399144463
Language
English
Material Type
Book
Call Number
REF BD 620 JOH 2002

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