Browse and borrow resources that support the learning needs and professional development of C&W staff, clinicians, students and faculty.
This course arose out of our work in the care of women in labour, their babies, and their families. Our single overriding objective is to improve the outcome and the process of intrapartum care. One way to achieve that objectie is through our continuing education. The ALARM course is one means …
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The Second Edition of this classic resource on conflict resolution combines research, conceptual models, practitioner experience, and stories that highlight the core conflict competencies.
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This edition aggregates the findings from the 2013 study and previous studies (1998, 2000, 2003, 2005, 2007, 2009, and 2011) to form a compendium of benchmarking findings and one of the most comprehensive bodies of knowledge on change management.
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Advances in genetic research have captured the attention of the media and the public through reports about genetically caused diseases and behaviours. However, all too often the coverage of scientists' innovations has implied that genetic factors alone are responsible for effects ranging from perso…
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This book represents comprehensive coverage of change management concepts - Individual Change Management, Organizational Change Management and Change Competency.
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Critical situations in acute and emergency care are one of the great clinical challenges because of the uncertainty, high stakes, time pressure, and stress that are involved. This book provides a comprehensive outline of all the human factors issues relevant to patient safety during acute care. Fol…
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The book that revolutionized business communications has been updated for today?s workplace. Crucial Conversations provides powerful skills to ensure every conversation―especially difficult ones―leads to the results you want. Written in an engaging and witty style, the book teaches read…
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After years of research with hundreds of organizations, employees now have the tools to succeed during organizational change. Practical information and real-life examples offer understanding about why change is happening and how to control it. Discover how you can survive and thrive in today's chan…
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This revised and updated edition of The Explosive Child introduces the Collaborative Problem Solving approach. This book describes a more contemporary approach to understanding and helping inflexible, easily frustrated, explosive children at home and school, but also includes the various updates to…
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Completely updated and revised. Are emails keeping you in the office late at night? Is your desk overflowing with things to read and process? Are you overwhelmed by loose ends and unfinished projects? Do you despair of finding time to concentrate on the bigger picture? This book offers powerful, pr…
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The always-on, striving for more, multitasking, 24/7 world we live in is having its toll. We are getting busier, but not happier. While the "time management" movement created more list-makers, it failed to address the heart of why "To-Do's" tended to trump time for family, and time to think, reflec…
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The PMBOK Guide - Fifth edition reflects the collaboration and knowledge of working project managers and provides the fundamentals of project management as they apply to a wide range of projects. This internationally recognized standard gives project managers the essential tools to practice project…
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The Handbook of Quality and Service Improvement Tools brings together into a single resource 75 proven tools, theories and techniques for quality and service improvement. The handbook is divided into two sections: 1) a project management guide and 2) quality and service improvement tools
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This text offers an understanding of health care information systems that helps readers work effectively with and support information systems design, as well as the development and implementation. It covers current and developing information systems of interest to managers in health services organi…
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In Baltimore's inner-city neighborhood of Upton/Druid Heights, a man's life expectancy is sixty-three; not far away, in the Greater Roland Park/Poplar neighborhood, life expectancy is eighty-three. The same twenty-year avoidable disparity exists in the Calton and Lenzie neighborhoods of Glasgow, an…
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The book provides an introduction to the field both for students new to psychiatry and for students who are studying for their board exams. Chief among these was the publication of DSM-5(R), which necessitated a complete restructuring of the text, the reformulation of many diagnostic categories, an…
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Part case study, part manifesto, this ground-breaking new book by a doctor and a healthcare executive uses real-life anecdotes and the logic of lean thinking to make a convincing argument that a revolutionary new kind of healthcare - lean healthcare - is urgently needed and eminently doable.; In On…
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Is success created by financial, human, or intellectual capital? Is it born of the inherent qualities of a leader or the result of strategic planning? In this book, "passion capital" is what makes a leader truly successful. More valuable than money, human resources, and intellectual property, passi…
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Patients Come Second shakes up the traditional healthcare model, arguing that in order to care for and retain patients, leaders must first create exceptional teams and find ways to engage nurses, administrative staff, physicians, supervisors, and even housekeeping staff and switchboard operators. B…
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