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ALARM Course Manual: Advances in Labour and Risk Management

https://cwslc.andornot.com/en/permalink/catalog113381
The Society of Obstetricians and Gynaecologists of Canada. [Canada]: SOGC , 2013. 19th Edition - 2012-2013.
Material Type
Book
Call Number
REF GH 350 SOG 2012/13
Availability
1 copy, 1 available
This course arose out of our work in the care of women in labour, their babies, and their families. Our single overriding objective is to improve the outcome and the process of intrapartum care. One way to achieve that objectie is through our continuing education. The ALARM course is one means …
Author
The Society of Obstetricians and Gynaecologists of Canada
Edition
19th Edition - 2012-2013
Place of Publication
[Canada]
Publisher
SOGC
Publication Date
2013
Physical Description
Spiral bound
Subject
Pregnancy/Childbirth. Obstetrics
Childbirth Complications
Abstract
This course arose out of our work in the care of women in labour, their babies, and their families. Our single overriding objective is to improve the outcome and the process of intrapartum care. One way to achieve that objectie is through our continuing education. The ALARM course is one means of that education. The course is maintained and taught by family physicians, nurses and midwives and obstetricians. It has had the administrative support and backing of the Society of Obstetricians and Gynaecologists of Canada. It is based on the best current evidence we have about what works to improve care, and incorporates Canadian practice guidelines.
ISBN
978-1-897116-51-7
Language
English
Material Type
Book
Call Number
REF GH 350 SOG 2012/13

Copies

Copy 1 BC Children's and Women's Study and Learning Commons REF Available
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Becoming a conflict competent leader : How you and your organization can manage conflict effectively

https://cwslc.andornot.com/en/permalink/catalog113522
Runde, Craig E., Flanagan, Tim A. , 2013. 2nd ed.
Material Type
Book
Call Number
REF AA 75 RUN 2013
Availability
5 copies, 3 available
The Second Edition of this classic resource on conflict resolution combines research, conceptual models, practitioner experience, and stories that highlight the core conflict competencies.
Author
Runde, Craig E.
Flanagan, Tim A.
Edition
2nd ed.
Publication Date
2013
Physical Description
xi, 301 pages : illustrations ; 24 cm
Subject
Leadership/Coaching
Conflict Resolution
Abstract
The Second Edition of this classic resource on conflict resolution combines research, conceptual models, practitioner experience, and stories that highlight the core conflict competencies.
ISBN
9781118370421
Language
English
Material Type
Book
Call Number
REF AA 75 RUN 2013

Copies

Copy 4 BC Children's and Women's Study and Learning Commons REF On Loan, due Tuesday, March 13, 2018
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Best practices in change management: 822 participants share lessons and best practices in change management

https://cwslc.andornot.com/en/permalink/catalog112961
Loveland, Colorado: Prosci Inc , 2014. 2014 ed.
Material Type
Book
Call Number
REF AA 130 BES 2014
Availability
1 copy, 1 available
This edition aggregates the findings from the 2013 study and previous studies (1998, 2000, 2003, 2005, 2007, 2009, and 2011) to form a compendium of benchmarking findings and one of the most comprehensive bodies of knowledge on change management.
Edition
2014 ed.
Place of Publication
Loveland, Colorado
Publisher
Prosci Inc
Publication Date
2014
Physical Description
Softcover: 258 p.
Subject
Change Management
Abstract
This edition aggregates the findings from the 2013 study and previous studies (1998, 2000, 2003, 2005, 2007, 2009, and 2011) to form a compendium of benchmarking findings and one of the most comprehensive bodies of knowledge on change management.
ISBN
9781930885646
Language
English
Material Type
Book
Call Number
REF AA 130 BES 2014

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Challenging genetic determinism: New perspectives on the gene in its multiple environments

https://cwslc.andornot.com/en/permalink/catalog113270
Maheu, Louis, Macdonal, Roderick A. (Eds). Kingston, ON: McGill-Queen's University Press , 2011.
Material Type
Book
Call Number
REF GI 200 MAC 2011
Availability
2 copies, 2 available
Advances in genetic research have captured the attention of the media and the public through reports about genetically caused diseases and behaviours. However, all too often the coverage of scientists' innovations has implied that genetic factors alone are responsible for effects ranging from perso…
Author
Maheu, Louis
Macdonal, Roderick A. (Eds)
Place of Publication
Kingston, ON
Publisher
McGill-Queen's University Press
Publication Date
2011
Physical Description
319 pages
Subject
Personality
Genetics
UBC MD Undergrad
Abstract
Advances in genetic research have captured the attention of the media and the public through reports about genetically caused diseases and behaviours. However, all too often the coverage of scientists' innovations has implied that genetic factors alone are responsible for effects ranging from personality and sexual preferences to morbid obesity and intellectual disabilities. Challenging Genetic Determinism argues that hypotheses cannot be based solely on genetic factors but must take into account the context in which these factors occur.
ISBN
978-0773538139
Language
English
Material Type
Book
Call Number
REF GI 200 MAC 2011

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Change management: The people side of change

https://cwslc.andornot.com/en/permalink/catalog112960
Hiatt, Jeffrey M., Creasey, Timothy J. Loveland, Colorado: Prosci Inc , 2012.
Material Type
Book
Call Number
REF AA 130 CRE 2013
Availability
5 copies, 5 available
This book represents comprehensive coverage of change management concepts - Individual Change Management, Organizational Change Management and Change Competency.
Author
Hiatt, Jeffrey M.
Creasey, Timothy J.
Place of Publication
Loveland, Colorado
Publisher
Prosci Inc
Publication Date
2012
Physical Description
Softcover: 148 p.
Subject
Change Management
Abstract
This book represents comprehensive coverage of change management concepts - Individual Change Management, Organizational Change Management and Change Competency.
ISBN
9781930885615
Language
English
Material Type
Book
Call Number
REF AA 130 CRE 2013

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Crisis Management in Acute Care Settings: Human Factors, Team Psychology, and Patient Safety in a High Stakes Environment

https://cwslc.andornot.com/en/permalink/catalog114233
St. Pierre, Michael, Buerschaper, Cornelius, Simon, Robert. Berlin, Germany: Springer-Verlag , 2011. 2nd Ed.
Material Type
Book
Call Number
REF EB 800 STP 2011
Availability
1 copy, 1 available
Critical situations in acute and emergency care are one of the great clinical challenges because of the uncertainty, high stakes, time pressure, and stress that are involved. This book provides a comprehensive outline of all the human factors issues relevant to patient safety during acute care. Fol…
Author
St. Pierre, Michael
Buerschaper, Cornelius
Simon, Robert
Edition
2nd Ed.
Place of Publication
Berlin, Germany
Publisher
Springer-Verlag
Publication Date
2011
Physical Description
Hardcover: 346 pages
Subject
Emergency Care Services. Emergency Room. ER
Emergency Medicine
Safety
Abstract
Critical situations in acute and emergency care are one of the great clinical challenges because of the uncertainty, high stakes, time pressure, and stress that are involved. This book provides a comprehensive outline of all the human factors issues relevant to patient safety during acute care. Following an initial section discussing the basic principles of human behavior and decision making, the various influences on safe patient care are discussed in depth. These are divided into three interacting groups: individual factors, team factors, and organizational factors. Relevant psychological theories are carefully examined, and case studies and descriptions of proven strategies help to ground these theories in daily practice. This newly revised edition will help both physicians and non-physicians to better understand the principles of human behavior and decision making in critical situations and thus to provide safer treatment.
ISBN
9783642196997
Language
English
Material Type
Book
Call Number
REF EB 800 STP 2011

Copies

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Crucial Conversations: Tools for Talking When Stakes are High

https://cwslc.andornot.com/en/permalink/catalog123899
Rowland, Deborah. New York: McGraw Hill , 2012. 2nd.
Material Type
Book
Call Number
REF AA 84 PAT 2012
Availability
1 copy, 1 available
The book that revolutionized business communications has been updated for today?s workplace. Crucial Conversations provides powerful skills to ensure every conversation―especially difficult ones―leads to the results you want. Written in an engaging and witty style, the book teaches read…
Author
Rowland, Deborah
Edition
2nd
Place of Publication
New York
Publisher
McGraw Hill
Publication Date
2012
Physical Description
Paperback, 243 pages
Subject
Leadership/Coach
Mindful Change
Workplace Learning
Abstract
The book that revolutionized business communications has been updated for today?s workplace. Crucial Conversations provides powerful skills to ensure every conversation―especially difficult ones―leads to the results you want. Written in an engaging and witty style, the book teaches readers how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person.
ISBN
978007-1771320
Language
English
Material Type
Book
Call Number
REF AA 84 PAT 2012

Copies

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Employee's survival guide to change: The complete guide to surviving and thriving during organizational change

https://cwslc.andornot.com/en/permalink/catalog112959
Hiatt, Jeffrey M. Loveland, Colorado: Prosci Inc , 2013. 3rd ed.
Material Type
Book
Call Number
REF AA 130 HIA 2013
Availability
1 copy, 1 available
After years of research with hundreds of organizations, employees now have the tools to succeed during organizational change. Practical information and real-life examples offer understanding about why change is happening and how to control it. Discover how you can survive and thrive in today's chan…
Author
Hiatt, Jeffrey M.
Edition
3rd ed.
Place of Publication
Loveland, Colorado
Publisher
Prosci Inc
Publication Date
2013
Physical Description
Softcover: 84 p.
Subject
Change Management
Abstract
After years of research with hundreds of organizations, employees now have the tools to succeed during organizational change. Practical information and real-life examples offer understanding about why change is happening and how to control it. Discover how you can survive and thrive in today's changing workplace.
ISBN
9781930885622
Language
English
Material Type
Book
Call Number
REF AA 130 HIA 2013

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The explosive child: A new approach for understanding and parenting easily frustrated, chronically inflexible children

https://cwslc.andornot.com/en/permalink/catalog121872
Greene, Ross W. New York, NY: Harper , 2014. Rev. and updated ed.
Material Type
Book
Call Number
REF CA SLC 250 GRE 2014
Availability
10 copies, 9 available
This revised and updated edition of The Explosive Child introduces the Collaborative Problem Solving approach. This book describes a more contemporary approach to understanding and helping inflexible, easily frustrated, explosive children at home and school, but also includes the various updates to…
Author
Greene, Ross W.
Edition
Rev. and updated ed.
Place of Publication
New York, NY
Publisher
Harper
Publication Date
2014
Physical Description
Paperback: 280 p.
Subjects
Mental Health
Subject
Child Behaviour
Parenting
Nursing
Abstract
This revised and updated edition of The Explosive Child introduces the Collaborative Problem Solving approach. This book describes a more contemporary approach to understanding and helping inflexible, easily frustrated, explosive children at home and school, but also includes the various updates to the CPS model that have occurred since the first edition was published in 1998.
ISBN
9780062270450
Language
English
Material Type
Book
Call Number
REF CA SLC 250 GRE 2014

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copy 3 BC Children's and Women's Study and Learning Commons REF On Loan, due Thursday, October 12, 2023
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Getting things done: The art of stress-free productivity

https://cwslc.andornot.com/en/permalink/catalog113685
Allen, David. [Toronto, ON]: Penguin Group , 2015. Rev. ed.
Material Type
Book
Call Number
REF AA 74 ALL 2015
Availability
10 copies, 7 available
Completely updated and revised. Are emails keeping you in the office late at night? Is your desk overflowing with things to read and process? Are you overwhelmed by loose ends and unfinished projects? Do you despair of finding time to concentrate on the bigger picture? This book offers powerful, pr…
Author
Allen, David
Edition
Rev. ed.
Place of Publication
[Toronto, ON]
Publisher
Penguin Group
Publication Date
2015
Physical Description
Softcover: 317 p.
Subject
Time Management
Abstract
Completely updated and revised. Are emails keeping you in the office late at night? Is your desk overflowing with things to read and process? Are you overwhelmed by loose ends and unfinished projects? Do you despair of finding time to concentrate on the bigger picture? This book offers powerful, practical strategies for vastly increasing your organisation, efficiency and creativity - in work and life. Personal productivity expert David Allen shows how to cut through the clutter in your mind, on your desk and on your PC to get a lot more done with a lot less effort. * Empty your 'to do' list out of your head and into a fail-safe system * Feel fine about what you're not doing * Master the essential two-minute rule This book will transform the way you work - and the way you experience work.
ISBN
9780349408941
Language
English
Material Type
Book
Call Number
REF AA 74 ALL 2015

Copies

Copy 5 BC Children's and Women's Study and Learning Commons On Loan, due Wednesday, October 4, 2023
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Copy 10 BC Children's and Women's Study and Learning Commons On Loan, due Wednesday, May 3, 2017
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Give me a break: The art of making time work for you

https://cwslc.andornot.com/en/permalink/catalog112777
Culver, Hugh. Kaire Publishing , 2011.
Material Type
Book
Call Number
REF AA 74 CUL 2011
Availability
22 copies, 20 available
The always-on, striving for more, multitasking, 24/7 world we live in is having its toll. We are getting busier, but not happier. While the "time management" movement created more list-makers, it failed to address the heart of why "To-Do's" tended to trump time for family, and time to think, reflec…
Author
Culver, Hugh
Publisher
Kaire Publishing
Publication Date
2011
Physical Description
Paperback: 242 pages
Subject
Time Management
Leadership/Coaching
Abstract
The always-on, striving for more, multitasking, 24/7 world we live in is having its toll. We are getting busier, but not happier. While the "time management" movement created more list-makers, it failed to address the heart of why "To-Do's" tended to trump time for family, and time to think, reflect, and plan was replaced by a bulging email Inbox.The author presents a model for getting to the heart of why we never seem to have enough time and how to create the time we actually need. A past workaholic, successful business owner, and consultant to large corporations, Culver knows a lot about being busy and what defines success. His solution is to first redefine the beliefs that drive the behavior and from there reset priorities, create better systems, practice better habits, and finally, invest in reflection, review, and renewal.
ISBN
9780986765605
Language
English
Material Type
Book
Call Number
REF AA 74 CUL 2011

Copies

Copy 2 BC Children's and Women's Study and Learning Commons On Loan, due Tuesday, March 13, 2018
Copy 4 BC Children's and Women's Study and Learning Commons On Loan, due Tuesday, March 13, 2018
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A guide to the project management body of knowledge: PMBOK (R) Guide

https://cwslc.andornot.com/en/permalink/catalog113878
Project Management Institute. Newtown Square, PA: Project Management Institute , 2013. 5th ed.
Material Type
Book
Call Number
REF AA 74 PMI 2013
Availability
1 copy, 1 available
The PMBOK Guide - Fifth edition reflects the collaboration and knowledge of working project managers and provides the fundamentals of project management as they apply to a wide range of projects. This internationally recognized standard gives project managers the essential tools to practice project…
Corporate Author
Project Management Institute
Edition
5th ed.
Place of Publication
Newtown Square, PA
Publisher
Project Management Institute
Publication Date
2013
Physical Description
Softcover, 589 p.
Subject
Administration
Abstract
The PMBOK Guide - Fifth edition reflects the collaboration and knowledge of working project managers and provides the fundamentals of project management as they apply to a wide range of projects. This internationally recognized standard gives project managers the essential tools to practice project management and deliver organizational results.
ISBN
9781935589679
Language
English
Material Type
Book
Call Number
REF AA 74 PMI 2013

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The handbook of quality and service improvement tools

https://cwslc.andornot.com/en/permalink/catalog113145
NHS Institute for Innovation and Improvement. Coventry, England: NHS Institute for Innovation and Improvement , 2010.
Material Type
Book
Call Number
REF JB 100 NHS 2010
Availability
3 copies, 3 available
The Handbook of Quality and Service Improvement Tools brings together into a single resource 75 proven tools, theories and techniques for quality and service improvement. The handbook is divided into two sections: 1) a project management guide and 2) quality and service improvement tools
Corporate Author
NHS Institute for Innovation and Improvement
Place of Publication
Coventry, England
Publisher
NHS Institute for Innovation and Improvement
Publication Date
2010
Physical Description
Softcover: 318 p.
Subject
Health Care Delivery Systems
Change Management
Abstract
The Handbook of Quality and Service Improvement Tools brings together into a single resource 75 proven tools, theories and techniques for quality and service improvement. The handbook is divided into two sections: 1) a project management guide and 2) quality and service improvement tools
ISBN
9781907045813
Language
English
Material Type
Book
Call Number
REF JB 100 NHS 2010

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Health care information systems: A practical approach for health care management

https://cwslc.andornot.com/en/permalink/catalog113337
Wager, Karen, Wickham Lee, Frances, Glaser, John P. San Francisco, CA: Jossey-Bass , 2013. 3rd ed.
Material Type
Book
Call Number
REF AA 150 WAG 2013
Availability
1 copy, 1 available
This text offers an understanding of health care information systems that helps readers work effectively with and support information systems design, as well as the development and implementation. It covers current and developing information systems of interest to managers in health services organi…
Author
Wager, Karen
Wickham Lee, Frances
Glaser, John P.
Edition
3rd ed.
Place of Publication
San Francisco, CA
Publisher
Jossey-Bass
Publication Date
2013
Subject
Computerized Information Systems
Abstract
This text offers an understanding of health care information systems that helps readers work effectively with and support information systems design, as well as the development and implementation. It covers current and developing information systems of interest to managers in health services organizations; health care information systems architecture; security and privacy issues; uses of health care information for clinical and strategic analysis and decision support; techniques for developing and evaluating an information system request for proposal; and information on the future.
ISBN
9781118173534
Language
English
Material Type
Book
Call Number
REF AA 150 WAG 2013

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The Health Gap: The Challenge of an Unequal World

https://cwslc.andornot.com/en/permalink/catalog124064
Marmot, Michael. New York: Bloomsbury Publishing , 2015.
Material Type
Book
Call Number
REF NR 100 MAR 2015
Availability
1 copy, 1 available
In Baltimore's inner-city neighborhood of Upton/Druid Heights, a man's life expectancy is sixty-three; not far away, in the Greater Roland Park/Poplar neighborhood, life expectancy is eighty-three. The same twenty-year avoidable disparity exists in the Calton and Lenzie neighborhoods of Glasgow, an…
Author
Marmot, Michael
Place of Publication
New York
Publisher
Bloomsbury Publishing
Publication Date
2015
Physical Description
387pp
Subjects
Anti-Racism
Diversity
Social Injustice
Abstract
In Baltimore's inner-city neighborhood of Upton/Druid Heights, a man's life expectancy is sixty-three; not far away, in the Greater Roland Park/Poplar neighborhood, life expectancy is eighty-three. The same twenty-year avoidable disparity exists in the Calton and Lenzie neighborhoods of Glasgow, and in other cities around the world.
In Sierra Leone, one in 21 fifteen-year-old women will die in her fertile years of a maternal-related cause; in Italy, the figure is one in 17,100; but in the United States, which spends more on healthcare than any other country in the world, it is one in 1,800 (and now, with the new administration chipping away at Obamacare, the statistics stand to grow even more devastating). Why?
Dramatic differences in health are not a simple matter of rich and poor; poverty alone doesn't drive ill health, but inequality does. Indeed, suicide, heart disease, lung disease, obesity, and diabetes, for example, are all linked to social disadvantage. In every country, people at relative social disadvantage suffer health disadvantage and shorter lives. Within countries, the higher the social status of individuals, the better their health. These health inequalities defy the usual explanations. Conventional approaches to improving health have emphasized access to technical solutions and changes in the behavior of individuals, but these methods only go so far. What really makes a difference is creating the conditions for people to have control over their lives, to have the power to live as they want. Empowerment is the key to reducing health inequality and thereby improving the health of everyone. Marmot emphasizes that the rate of illness of a society as a whole determines how well it functions; the greater the health inequity, the greater the dysfunction.
Marmot underscores that we have the tools and resources materially to improve levels of health for individuals and societies around the world, and that to not do so would be a form of injustice. Citing powerful examples and startling statistics (?young men in the U.S. have less chance of surviving to sixty than young men in forty-nine other countries?), The Health Gap presents compelling evidence for a radical change in the way we think about health and indeed society, and inspires us to address the societal imbalances in power, money, and resources that work against health equity.
ISBN
9781-63286-0781
Language
English
Material Type
Book
Call Number
REF NR 100 MAR 2015

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Introductory textbook of psychiatry: DSM-5 edition

https://cwslc.andornot.com/en/permalink/catalog113319
Black, Donald, Andreasen, Nancy. Arlington, VA: American Psychiatric Publishing , 2014. 6th ed.
Material Type
Book
Call Number
REF CD 05 BLA 2014
Availability
1 copy, 1 available
The book provides an introduction to the field both for students new to psychiatry and for students who are studying for their board exams. Chief among these was the publication of DSM-5(R), which necessitated a complete restructuring of the text, the reformulation of many diagnostic categories, an…
Author
Black, Donald
Andreasen, Nancy
Edition
6th ed.
Place of Publication
Arlington, VA
Publisher
American Psychiatric Publishing
Publication Date
2014
Subject
Mental Health/Illness
Mental Disorders
UBC MD Undergrad
Abstract
The book provides an introduction to the field both for students new to psychiatry and for students who are studying for their board exams. Chief among these was the publication of DSM-5(R), which necessitated a complete restructuring of the text, the reformulation of many diagnostic categories, and the addition of new disorders.
ISBN
9781585624690
Language
English
Material Type
Book
Call Number
REF CD 05 BLA 2014

Copies

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A manager's guide to becoming a great change leader: Prosci change management coaching program

https://cwslc.andornot.com/en/permalink/catalog113803
Loveland, Colorado: Prosci Inc , 2014.
Material Type
Book
Call Number
REF AA 130 AMA 2014
Availability
1 copy, 1 available
Place of Publication
Loveland, Colorado
Publisher
Prosci Inc
Publication Date
2014
Physical Description
Paperback: 114 p.
Subject
Change Management
Language
English
Material Type
Book
Call Number
REF AA 130 AMA 2014

Copies

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On the mend: Revolutionizing healthcare to save lives and transform the industry

https://cwslc.andornot.com/en/permalink/catalog113147
Toussaint, John, Gerard, Roger A., Adams, Emily. Cambridge, MA: Lean Enterprise Institute , 2010.
Material Type
Book
Call Number
REF AA 120 TOU 2010
Availability
1 copy, 1 available
Part case study, part manifesto, this ground-breaking new book by a doctor and a healthcare executive uses real-life anecdotes and the logic of lean thinking to make a convincing argument that a revolutionary new kind of healthcare - lean healthcare - is urgently needed and eminently doable.; In On…
Author
Toussaint, John
Gerard, Roger A.
Adams, Emily
Place of Publication
Cambridge, MA
Publisher
Lean Enterprise Institute
Publication Date
2010
Physical Description
Hardcover: 177 p.
Subject
Lean Leader Development
Change Management
Abstract
Part case study, part manifesto, this ground-breaking new book by a doctor and a healthcare executive uses real-life anecdotes and the logic of lean thinking to make a convincing argument that a revolutionary new kind of healthcare - lean healthcare - is urgently needed and eminently doable.
In On the Mend: Revolutionizing Healthcare to Save Lives and Transform the Industry John Toussaint, MD, former CEO of ThedaCare, and Roger A. Gerard, PhD, its chief learning officer, candidly describe the triumphs and stumbles of a seven-year journey to lean healthcare, an effort that continues today and that has slashed medical errors, improved patient outcomes, raised staff morale, and saved $27 million dollars in costs without layoffs.
ISBN
9781934109274
Language
English
Material Type
Book
Call Number
REF AA 120 TOU 2010

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Passion capital: The world's most valuable asset

https://cwslc.andornot.com/en/permalink/catalog114277
Alofs, Paul. [Toronto, ON]: McClelland & Stewart , 2012.
Material Type
Book
Call Number
REF AA 75 ALO 2012
Availability
4 copies, 3 available
Is success created by financial, human, or intellectual capital? Is it born of the inherent qualities of a leader or the result of strategic planning? In this book, "passion capital" is what makes a leader truly successful. More valuable than money, human resources, and intellectual property, passi…
Author
Alofs, Paul
Place of Publication
[Toronto, ON]
Publisher
McClelland & Stewart
Publication Date
2012
Physical Description
Papeback: 215 pages
Subject
Leadership/Coaching
Abstract
Is success created by financial, human, or intellectual capital? Is it born of the inherent qualities of a leader or the result of strategic planning? In this book, "passion capital" is what makes a leader truly successful. More valuable than money, human resources, and intellectual property, passion capital is the foundation upon which all other forms of capital are built. It is the energy, intensity, and sustainability leaders use to build lasting value and competitive advantage.
ISBN
9780771007484
Language
English
Material Type
Book
Call Number
REF AA 75 ALO 2012

Copies

Copy 4 BC Children's and Women's Study and Learning Commons Missing On Loan, due Thursday, August 3, 2017
Copy 1 BC Children's and Women's Study and Learning Commons Available
Copy 2 BC Children's and Women's Study and Learning Commons Available
Copy 3 BC Children's and Women's Study and Learning Commons Available
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Patients come second: Leading change by changing the way you lead

https://cwslc.andornot.com/en/permalink/catalog113864
Spiegelman, Paul, Berrett, Britt. New York, NY: An Inc. Original , 2013.
Material Type
Book
Call Number
REF JB 200 SPI 2013
Availability
4 copies, 4 available
Patients Come Second shakes up the traditional healthcare model, arguing that in order to care for and retain patients, leaders must first create exceptional teams and find ways to engage nurses, administrative staff, physicians, supervisors, and even housekeeping staff and switchboard operators. B…
Author
Spiegelman, Paul
Berrett, Britt
Place of Publication
New York, NY
Publisher
An Inc. Original
Publication Date
2013
Physical Description
Hardcover, 208 p.
Subject
Change Management
Administration
Hospitals
Leadership/Coaching
Abstract
Patients Come Second shakes up the traditional healthcare model, arguing that in order to care for and retain patients, leaders must first create exceptional teams and find ways to engage nurses, administrative staff, physicians, supervisors, and even housekeeping staff and switchboard operators. By connecting employees' work with a higher purpose and equipping them with the tools to become leaders themselves, patient care can be dramatically transformed. And with continuing healthcare changes on the horizon and ever-rising pressure to acquire and keep patients, doing so now is more important than ever.
ISBN
9780988842809
Language
English
Material Type
Book
Call Number
REF JB 200 SPI 2013

Copies

Copy 1 BC Children's and Women's Study and Learning Commons REF Available
Copy 2 BC Children's and Women's Study and Learning Commons REF Available
Copy 3 BC Children's and Women's Study and Learning Commons REF Available
Copy 4 BC Children's and Women's Study and Learning Commons REF Available
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