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Change your questions change your life: 10 powerful tools for life and work

https://cwslc.andornot.com/en/permalink/catalog111324
Adams, Marilee. San Francisco: CA: Berrett-Koehler Publishers, Inc. , 2009. 2nd Edition.
Material Type
Book
Call Number
REF AA 75 ADA 2009
Availability
48 copies, 38 available
Questions are at the core of how we listen, behave, think, and relate--as individuals and organizations. Virtually everything we think and do is generated by questions. Questions push us into new territories. The future begins with our thinking, represented by the questions we ask ourselves. This b…
Author
Adams, Marilee
Edition
2nd Edition
Place of Publication
San Francisco: CA
Publisher
Berrett-Koehler Publishers, Inc.
Publication Date
2009
Physical Description
Paperback: 196 pages
Subject
Leadership/Coaching
Abstract
Questions are at the core of how we listen, behave, think, and relate--as individuals and organizations. Virtually everything we think and do is generated by questions. Questions push us into new territories. The future begins with our thinking, represented by the questions we ask ourselves. This book shows readers how to consistently choose the questions that can lead them to success, both personally and professionally. This technique, called "QuestionsThinking, stimulates innovation, accelerate productivity, and create more rewarding relationships.
Notes
RESTRICTED TO PHSA LEADERSHIP COACHING PARTICIPANTS ONLY.
ISBN
9781576756003
Language
English
Material Type
Book
Call Number
REF AA 75 ADA 2009

Copies

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The design for six sigma memory jogger: Desktop guide of tools and methods for robust processes and products

https://cwslc.andornot.com/en/permalink/catalog112909
Ginn, Dana, Varner, Evelyn, Streibel, Barbara. Salem, NH: GOAL/QPC , 2004.
Material Type
Book
Call Number
REF AA 120 GIN 2004
Availability
1 copy, 1 available
A quick reference guide for people who are tasked with designing (or redesigning) processes, products, and services at six sigma levels of performance. The focus is on DMADV (Design, Measure, Analyze, Design and Verify) steps of the Design for Six Sigma process.
Author
Ginn, Dana
Varner, Evelyn
Streibel, Barbara
Place of Publication
Salem, NH
Publisher
GOAL/QPC
Publication Date
2004
Physical Description
Paperback: 264 p.
Subject
Lean Leader Development
Abstract
A quick reference guide for people who are tasked with designing (or redesigning) processes, products, and services at six sigma levels of performance. The focus is on DMADV (Design, Measure, Analyze, Design and Verify) steps of the Design for Six Sigma process.
ISBN
9781576810583
Language
English
Material Type
Book
Call Number
REF AA 120 GIN 2004

Copies

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Design your own games and activities: Thiagi's templates for performance improvement

https://cwslc.andornot.com/en/permalink/catalog111582
Thiagarajan, Sivasailam. San Fransisco, CA: Jossey-Bass/Pfeiffer , 2003.
Material Type
Book
Call Number
REF AA 75 THI 2003
Availability
1 copy, 1 available
In this resource the author explores activies and games as an instructional method for teaching adults. It shows you how to customize more than thirty different kinds of games and activiites that fit the circumstances perfectly and that can be designed in mere minutes.
Author
Thiagarajan, Sivasailam
Place of Publication
San Fransisco, CA
Publisher
Jossey-Bass/Pfeiffer
Publication Date
2003
Physical Description
Softcover: 407 p. (1 CD missing)
Subject
Leadership/Coaching
Abstract
In this resource the author explores activies and games as an instructional method for teaching adults. It shows you how to customize more than thirty different kinds of games and activiites that fit the circumstances perfectly and that can be designed in mere minutes.
ISBN
0787964654
Language
English
Material Type
Book
Call Number
REF AA 75 THI 2003

Copies

Copy 1 BC Children's and Women's Study and Learning Commons Available
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Elevating frontline leadership: Best practices for improving nurse manager perfomance

https://cwslc.andornot.com/en/permalink/catalog113760
Nursing Executive Centre. Washington, DC: The Advisory Board Company , 2001.
Material Type
Book
Call Number
REF JC 500 NUR 2001
Availability
4 copies, 4 available
This text includes 15 practices for improving nurse manager performance. Areas include: Customized manager training; Manager peer mentoring; Desktop dashboards; Strategic planning protocols; Leadership triads; Manager assistants; Dedicated administrative support; Unit staffing associate, Nurse mana…
Corporate Author
Nursing Executive Centre
Place of Publication
Washington, DC
Publisher
The Advisory Board Company
Publication Date
2001
Physical Description
Softcover: 318 pages
Subject
Nursing. Registered Nurse. RN
Leadership/Coaching
Abstract
This text includes 15 practices for improving nurse manager performance. Areas include: Customized manager training; Manager peer mentoring; Desktop dashboards; Strategic planning protocols; Leadership triads; Manager assistants; Dedicated administrative support; Unit staffing associate, Nurse manager time audit and gap analysis; Huddle briefing; New manager consult visits; Dedicated HR, Finance consultants; Manager selection guidelines; 360-Degree interviewing; and Early leadership identification.
Language
English
Material Type
Book
Call Number
REF JC 500 NUR 2001

Copies

Copy 1 BC Children's and Women's Study and Learning Commons REF Available
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The goal: A process of ongoing improvement

https://cwslc.andornot.com/en/permalink/catalog112903
Goldratt, Eliyahu M., Cox, Jeff. Great Barrington, MA: The North River Press , 2004.
Material Type
Book
Call Number
REF AA 120 GOL 2004
Availability
1 copy, 1 available
A business book disguised as a novel, a love story about the manufacturing process, and an exhilarating adventure in human potential, The Goal is changing how America does business.
Author
Goldratt, Eliyahu M.
Cox, Jeff
Place of Publication
Great Barrington, MA
Publisher
The North River Press
Publication Date
2004
Physical Description
Softcover: 384 p.
Subject
Lean Leader Development
Abstract
A business book disguised as a novel, a love story about the manufacturing process, and an exhilarating adventure in human potential, The Goal is changing how America does business.
ISBN
9780884271789
Language
English
Material Type
Book
Call Number
REF AA 120 GOL 2004

Copies

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Great preceptors need great support: An education development program for nurse preceptors: Facilitator's guide

https://cwslc.andornot.com/en/permalink/catalog108782
McDougall, Debbie, Van Stolk, Dori. [Vancouver, BC?]: Children's & Women's Health Centre of BC , 2001. Rev. Ed.
Material Type
Book
Call Number
REF JC 500 MCD 2001
Availability
1 copy, 1 available
This comprehensive guide provides educators with the resources needed to implement a Preceptor Development Program in your organization. A series of six workshops, each four hours or less, addresses the learning needs of both beginning and experienced nurse preceptors, learners and hospital staff s…
Author
McDougall, Debbie
Van Stolk, Dori
Edition
Rev. Ed.
Place of Publication
[Vancouver, BC?]
Publisher
Children's & Women's Health Centre of BC
Publication Date
2001
Physical Description
3 ring binder: 210 pages; incl. 7 reproducible handouts
Subject
Nursing. Registered Nurse. RN
Nursing
Abstract
This comprehensive guide provides educators with the resources needed to implement a Preceptor Development Program in your organization. A series of six workshops, each four hours or less, addresses the learning needs of both beginning and experienced nurse preceptors, learners and hospital staff supporting the learning experience. Once workshop focuses on development of "Preceptorship Pathways". This is a unit-specific took to assist in planning day-to-day learning for the preceptorship experience. All workshops are based on experiential learning model and are highly interactive. The package includes learning objectives, lesson plans, participant handouts and evaluation forms. These basic resources can be adapted to fit the specific education needs of preceptors in any health care setting.
Language
English
Material Type
Book
Call Number
REF JC 500 MCD 2001

Copies

Copy 2 BC Children's and Women's Study and Learning Commons REF Available
Images
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Handbook of physical measurements

https://cwslc.andornot.com/en/permalink/catalog112649
Hall, Judith G., Allanson, Judith E., Gripp, Karen W., Slavotinek, Anne M. [Toronto, ON]: Oxford University Press , 2007. 2nd ed.
Material Type
Book
Call Number
REF FA 140 HAL 2007
Availability
1 copy, 1 available
This book provides a comprehensive collection of data on a variety of physical measurements for use in the evaluation of children and adults with dysmorphic features, structural anomalies, and genetic syndromes. It has been written as a practical manual that can be carried to the ward or in the fie…
Author
Hall, Judith G.
Allanson, Judith E.
Gripp, Karen W.
Slavotinek, Anne M.
Edition
2nd ed.
Place of Publication
[Toronto, ON]
Publisher
Oxford University Press
Publication Date
2007
Physical Description
Softcover: 489 p.
Subject
Genetics
Diagnostic Tests/Procedures. Physical Diagnosis
UBC MD Undergrad
Abstract
This book provides a comprehensive collection of data on a variety of physical measurements for use in the evaluation of children and adults with dysmorphic features, structural anomalies, and genetic syndromes. It has been written as a practical manual that can be carried to the ward or in the field for evaluating individuals with unusual physical features.
ISBN
9780195301496
Language
English
Material Type
Book
Call Number
REF FA 140 HAL 2007

Copies

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High performing healthcare systems: Delivering quality by design

https://cwslc.andornot.com/en/permalink/catalog110906
Baker, G. Ross, MacIntosh-Murray, Anu, Porcellato, Christina, Dionne, Lynn, Stelmacovich, Kim, Born, Karen. [Toronto, ON]: Longwoods Publishing Corporation , 2008.
Website
http://www.longwoods.com/home.php?cat=571
Material Type
Book
Call Number
REF JB 100 BAK 2008
Availability
1 copy, 1 available
An examination of leadership strategies, organizational processes and investments made to create and sustain improvement in healthcare.
Website
http://www.longwoods.com/home.php?cat=571
Website Notes
To read individual chapters online...click on the link above
Author
Baker, G. Ross
MacIntosh-Murray, Anu
Porcellato, Christina
Dionne, Lynn
Stelmacovich, Kim
Born, Karen
Place of Publication
[Toronto, ON]
Publisher
Longwoods Publishing Corporation
Publication Date
2008
Physical Description
Paperback: 292 pages.
Subject
Health Care Delivery Systems
Hospitals Services
Abstract
An examination of leadership strategies, organizational processes and investments made to create and sustain improvement in healthcare.
ISBN
9780981008905
Language
English
Material Type
Book
Call Number
REF JB 100 BAK 2008

Copies

Copy 1 BC Children's and Women's Study and Learning Commons REF Available
Websites
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Hoshin kanri: Policy deployment for successful TQM

https://cwslc.andornot.com/en/permalink/catalog120089
Akao, Yoji. Boca Raton, Fla.: CRC Press , 2004. 1st ed.
Material Type
Book
Call Number
AA 120 AKA 2004
Availability
1 copy, 1 available
This book is a compilation of examples of policy deployment and demonstrates how company vision is converted into individual responsibility. It contains practical guidelines, 150 charts and diagrams, and five case studies that illustrate the procedures of Hoshin Kanri. The six steps to advanced pro…
Author
Akao, Yoji
Edition
1st ed.
Place of Publication
Boca Raton, Fla.
Publisher
CRC Press
Publication Date
2004
Physical Description
Paperback, 207 p., ill
Subject
Lean Leader Development
Abstract
This book is a compilation of examples of policy deployment and demonstrates how company vision is converted into individual responsibility. It contains practical guidelines, 150 charts and diagrams, and five case studies that illustrate the procedures of Hoshin Kanri. The six steps to advanced process planning are reviewed and include: a five-year vision; one-year plan; deployment to departments; execution; monthly audit; and annual audit. The practice of Hoshin Kanri will enable you to:
Align all departmental and individual project goals to corporate goals and eliminate duplication of effort.
Communicate to every employee his or her role in achieving the company vision.
Closely monitor performance using carefully devised measures of progress.
ISBN
9781563273117
Language
English
Material Type
Book
Call Number
AA 120 AKA 2004

Copies

Copy 1 BC Children's and Women's Study and Learning Commons Available
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Lean lexicon: A graphical glossary for lean thinkers

https://cwslc.andornot.com/en/permalink/catalog112889
Lean Enterprise Institute, Marchwinski, Chet (editor), Shook, John (editor), Ferror, Jose (foreward), Jones, Dan (foreward), Womack, Jim (foreward). Cambridge, MA: The Lean Enterprise Institute, Inc. , 2004.
Material Type
Book
Call Number
REF AA 120 MAR 2004
Availability
1 copy, 1 available
The Lexicon provides definitions, examples, and lots of illustrations to clarify the special language lean thinkers use and sometimes confuse. The Lexicon contains more than 145 definitions and 55 graphics, plus four appendices with additional terms, illustrations, and references.
Author
Lean Enterprise Institute
Marchwinski, Chet (editor)
Shook, John (editor)
Ferror, Jose (foreward)
Jones, Dan (foreward)
Womack, Jim (foreward)
Place of Publication
Cambridge, MA
Publisher
The Lean Enterprise Institute, Inc.
Publication Date
2004
Physical Description
Softcover: 102 p.
Subject
Lean Leader Development
Abstract
The Lexicon provides definitions, examples, and lots of illustrations to clarify the special language lean thinkers use and sometimes confuse. The Lexicon contains more than 145 definitions and 55 graphics, plus four appendices with additional terms, illustrations, and references.
ISBN
9780966784367
Language
English
Material Type
Book
Call Number
REF AA 120 MAR 2004

Copies

Copy 1 BC Children's and Women's Study and Learning Commons Available
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The lean manager: A novel of lean transformation

https://cwslc.andornot.com/en/permalink/catalog113149
Balle, Michael, Balle, Freddy. Cambridge, MA: Lean Enterprise Institute , 2009.
Material Type
Book
Call Number
REF AA 120 BAL 2009
Availability
2 copies, 1 available
The Lean Manager: A Novel of Lean Transformation reveals how individuals can go beyond the short-term gains from tools, and realize a deeper, sustainable path of improvement. Full of human moments that capture the excitement and drama of lean implementation, as well as clear explanations of how too…
Author
Balle, Michael
Balle, Freddy
Place of Publication
Cambridge, MA
Publisher
Lean Enterprise Institute
Publication Date
2009
Physical Description
Softcover: 458 p.
Subject
Lean Leader Development
Abstract
The Lean Manager: A Novel of Lean Transformation reveals how individuals can go beyond the short-term gains from tools, and realize a deeper, sustainable path of improvement. Full of human moments that capture the excitement and drama of lean implementation, as well as clear explanations of how tools and systems go hand-in-hand, this book will teach and inspire every person working to make lean a reality in their organization today.
ISBN
9781934109250
Language
English
Material Type
Book
Call Number
REF AA 120 BAL 2009

Copies

Copy 1 BC Children's and Women's Study and Learning Commons REF On Loan, due Monday, February 3, 2020
Copy 2 BC Children's and Women's Study and Learning Commons Available
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Lean six sigma: Combining six sigma quality with lean speed

https://cwslc.andornot.com/en/permalink/catalog112913
George, Michael L. New York, NY: McGraw-Hill , 2002.
Material Type
Book
Call Number
REF AA 120 GEO 2002
Availability
1 copy, 1 available
"Lean Six Sigma" integrates Lean Production with the cost and tools of Six Sigma and provides a roadmap of implementation so that results are seen in less than a year.
Author
George, Michael L.
Place of Publication
New York, NY
Publisher
McGraw-Hill
Publication Date
2002
Physical Description
Hardcover: 322 p.
Subject
Lean Leader Development
Abstract
"Lean Six Sigma" integrates Lean Production with the cost and tools of Six Sigma and provides a roadmap of implementation so that results are seen in less than a year.
ISBN
9780071385213
Language
English
Material Type
Book
Call Number
REF AA 120 GEO 2002

Copies

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Lean six sigma for service: How to use lean speed and six sigma quality to improve services and transactions

https://cwslc.andornot.com/en/permalink/catalog112918
George, Michael L. New York, NY: McGraw-Hill , 2003.
Material Type
Book
Call Number
REF AA 120 GEO 2003
Availability
1 copy, 1 available
"Lean Six Sigma for Service" offers statistical tools and Lean tools that will reduce costs and speed up service processes and transactions.
Author
George, Michael L.
Place of Publication
New York, NY
Publisher
McGraw-Hill
Publication Date
2003
Physical Description
Hardcover: 386 p.
Subject
Lean Leader Development
Abstract
"Lean Six Sigma for Service" offers statistical tools and Lean tools that will reduce costs and speed up service processes and transactions.
ISBN
9780071418218
Language
English
Material Type
Book
Call Number
REF AA 120 GEO 2003

Copies

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Lean six sigma in sickness and in health: An integrated enterprise excellence novel

https://cwslc.andornot.com/en/permalink/catalog112886
Breyfogle, Forrest, Salvekar, Arvind. Austin, TX: Quality Books, Inc. , 2004.
Material Type
Book
Call Number
REF AA 120 BRE 2004
Availability
1 copy, 1 available
The book Lean Six Sigma in Sickness and in Health seeks to explain, using a healthcare illustration, Beyond Lean Six Sigma techniques in a thorough but entertaining and easy-to-understand way. The easy-to-digest format is perfect for executive managers scanning for the right management initiative, …
Author
Breyfogle, Forrest
Salvekar, Arvind
Place of Publication
Austin, TX
Publisher
Quality Books, Inc.
Publication Date
2004
Physical Description
Softcover: 144 p.
Subject
Lean Leader Development
Abstract
The book Lean Six Sigma in Sickness and in Health seeks to explain, using a healthcare illustration, Beyond Lean Six Sigma techniques in a thorough but entertaining and easy-to-understand way. The easy-to-digest format is perfect for executive managers scanning for the right management initiative, whether they are looking for application of Lean Six Sigma in Healthcare or elsewhere. This format is also useful in allaying the nervousness (and the accompanying loss of productivity) that middle and lower-level managers often experience when a new management initiative is introduced.
ISBN
9780971322219
Language
English
Material Type
Book
Call Number
REF AA 120 BRE 2004

Copies

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Lean solutions: How companies and customers can create value and wealth together

https://cwslc.andornot.com/en/permalink/catalog112896
Womack, James P., Jones, Daniel T. New York, NY: Free Press , 2005.
Material Type
Book
Call Number
REF AA 120 WOM 2005
Availability
1 copy, 1 available
James Womack and Daniel Jones deconstruct this broken producer-consumer model and show businesses how to repair it. Lean Solutions will inspire managers to take the first steps toward perfecting their company's process of giving consumers what they really want.
Author
Womack, James P.
Jones, Daniel T.
Place of Publication
New York, NY
Publisher
Free Press
Publication Date
2005
Physical Description
Hardcover: 355 p.
Subject
Lean Leader Development
Abstract
James Womack and Daniel Jones deconstruct this broken producer-consumer model and show businesses how to repair it. Lean Solutions will inspire managers to take the first steps toward perfecting their company's process of giving consumers what they really want.
ISBN
9780743277785
Language
English
Material Type
Book
Call Number
REF AA 120 WOM 2005

Copies

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Lean thinking: Banish waste and create wealth in your corporation

https://cwslc.andornot.com/en/permalink/catalog112900
Womack, James P., Jones, Daniel T. [Toronto, ON]: Free Press , 2009.
Material Type
Book
Call Number
REF AA 120 WOM 2009
Availability
20 copies, 20 available
In the revised and updated edition of Lean Thinking: Banish Waste and Create Wealth in Your Corporation, authors James P. Womack and Daniel T. Jones provide a thoughtful expansion upon their value-based business system based on the Toyota model. Along the way they update their action plan in light …
Author
Womack, James P.
Jones, Daniel T.
Place of Publication
[Toronto, ON]
Publisher
Free Press
Publication Date
2009
Physical Description
Hardcover: 396 p.
Subject
Lean Leader Development
Abstract
In the revised and updated edition of Lean Thinking: Banish Waste and Create Wealth in Your Corporation, authors James P. Womack and Daniel T. Jones provide a thoughtful expansion upon their value-based business system based on the Toyota model. Along the way they update their action plan in light of new research and the increasing globalization of manufacturing, and they revisit some of their key case studies (most of which still derive, however, from the automotive, aerospace, and other manufacturing industries).
ISBN
9780743249270
Language
English
Material Type
Book
Call Number
REF AA 120 WOM 2009

Copies

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Learning healthcare system: Workshop summary (IOM Roundtable on Evidence-Based Medicine)

https://cwslc.andornot.com/en/permalink/catalog113231
Olsen, LeighAnne;, Aisner, Dara;, McGinnis, J. Michael (Eds). Washington, DC: National Academies Press , 2007.
Website
http://www.nap.edu/catalog.php?record_id=11903
Material Type
Online
This book considers how health care is structured to develop and to apply evidence--from health profession training and infrastructure development to advances in research methodology, patient engagement, payment schemes, and measurement--and highlights opportunities for the creation of a sustainabl…
Website
http://www.nap.edu/catalog.php?record_id=11903
Website Notes
Read online or download as PDF.
Author
Olsen, LeighAnne;
Aisner, Dara;
McGinnis, J. Michael (Eds).
Place of Publication
Washington, DC
Publisher
National Academies Press
Publication Date
2007
Physical Description
374 pages, 2 MB PDF file.
Subject
Health Care Delivery Systems
Evidence-Based Medicine
Abstract
This book considers how health care is structured to develop and to apply evidence--from health profession training and infrastructure development to advances in research methodology, patient engagement, payment schemes, and measurement--and highlights opportunities for the creation of a sustainable learning health care system that gets the right care to people when they need it and then captures the results for improvement. This book will be of primary interest to hospital and insurance industry administrators, health care providers, those who train and educate health workers, researchers, and policymakers.
ISBN
978-0-309-10300-8
Language
English
Material Type
Online
Websites
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Making hospitals work: how to improve patient care while saving everyone's time and hospitals' resources

https://cwslc.andornot.com/en/permalink/catalog112911
Baker, Marc, Taylor, Ian, Mitchell, Alan. Goodrich, UK: Lean Enterprise Academy Ltd. , 2009.
Material Type
Book
Call Number
REF AA 120 BAK 2009
Availability
21 copies, 21 available
"Making Hospitals Work" provides a roadmap to healthcare leaders who are seeking to create a lean hospital.
Author
Baker, Marc
Taylor, Ian
Mitchell, Alan
Place of Publication
Goodrich, UK
Publisher
Lean Enterprise Academy Ltd.
Publication Date
2009
Physical Description
Paperback: 168 p.
Subject
Lean Leader Development
Abstract
"Making Hospitals Work" provides a roadmap to healthcare leaders who are seeking to create a lean hospital.
ISBN
978-0955147326
Language
English
Material Type
Book
Call Number
REF AA 120 BAK 2009

Copies

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The manager's problem-solving toolkit: Techniques and templates for addressing complex challenges

https://cwslc.andornot.com/en/permalink/catalog113761
Nursing Executive Centre. Washington, DC: The Advisory Board Company , 2007.
Material Type
Book
Call Number
REF JC 500 NUR 2007
Availability
4 copies, 4 available
As the hospital environment becomes increasingly busy and complex, nurse leaders often find themselves lacking the time and resources to apply their problem-solving skills. In fact, traditional techniques?such as formal root cause analysis?can themselves become a laborious undertaking. To assist ma…
Corporate Author
Nursing Executive Centre
Place of Publication
Washington, DC
Publisher
The Advisory Board Company
Publication Date
2007
Physical Description
Softcover:102 pages
Subject
Nursing. Registered Nurse. RN
Leadership/Coaching
Abstract
As the hospital environment becomes increasingly busy and complex, nurse leaders often find themselves lacking the time and resources to apply their problem-solving skills. In fact, traditional techniques?such as formal root cause analysis?can themselves become a laborious undertaking. To assist managers and directors in streamlining their problem-solving processes this text offers a collection of ready-to-use, easily applied tools that takes a fresh, efficient approach to well-established methodologies, encouraging inventive solutions and applications. This publication is intended for unit and department leaders who have pinpointed a specific issue that they wish to address.
Language
English
Material Type
Book
Call Number
REF JC 500 NUR 2007

Copies

Copy 1 BC Children's and Women's Study and Learning Commons REF Available
Copy 2 BC Children's and Women's Study and Learning Commons REF Available
Copy 3 BC Children's and Women's Study and Learning Commons REF Available
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The memory jogger II, healthcare edition: A pocket guide of tools for continuous improvement and effective planning

https://cwslc.andornot.com/en/permalink/catalog112920
GOAL/QPC. Salem, NH: GOAL/QPC , 2007.
Material Type
Other
Call Number
REF AA 120 GOA 2007
Availability
1 copy, 1 available
A resource for helping hospitals, clinics, physicians and medical teams to learn about and implement quality improvement processes.
Author
GOAL/QPC
Place of Publication
Salem, NH
Publisher
GOAL/QPC
Publication Date
2007
Physical Description
Spiral bound pocket guide: 162 p.
Subject
Lean Leader Development
Abstract
A resource for helping hospitals, clinics, physicians and medical teams to learn about and implement quality improvement processes.
ISBN
9781576810798
Language
English
Material Type
Other
Call Number
REF AA 120 GOA 2007

Copies

Copy 1 BC Children's and Women's Study and Learning Commons MISSING Available
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