Browse and borrow resources that support the learning needs and professional development of C&W staff, clinicians, students and faculty.
For clinicians working with patients who have disabilities and may not be able to self-report, recognizing and correctly interpreting expressions of pain can be a challenge. This book, the first to synthesize research about pain in children and adults with a range of developmental disabilities, wil…
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The book will be valuable for clinical staff who want to understand patient safety and make their own unit safer.
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Health care providers often overestimate their ability to communicate effectively in a way that ensures a patient's understanding. This puts compliance, safety, and outcomes at risk. This book aims to raise awareness, improve assessment, and help practitioners to adapt to patients' communication ne…
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With the help of families, informed and educated patients can participate in their own treatment, assist in identifying errors before they occur, and improve outcomes. This fact is the foundation of the revised edition of this book, which is designed to guide and support educators at all levels of …
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"The Public Health Memory Jogger II" provides quality control and management & planning tools for public health agencies to continously improve the quality of their organization.
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A resource for helping hospitals, clinics, physicians and medical teams to learn about and implement quality improvement processes.
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As the hospital environment becomes increasingly busy and complex, nurse leaders often find themselves lacking the time and resources to apply their problem-solving skills. In fact, traditional techniques?such as formal root cause analysis?can themselves become a laborious undertaking. To assist ma…
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An examination of leadership strategies, organizational processes and investments made to create and sustain improvement in healthcare.
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For health care providers or educators interested in developing educational material in print or for the Internet, this book provides best practice - supported by knowledge from the emerging field of health literacy. In this 3rd edition new evidence is presented, including information from recent r…
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This straightforward guide explains what Lean is, how it works, and how to implement the strategy at your organization.
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The Lean Manager: A Novel of Lean Transformation reveals how individuals can go beyond the short-term gains from tools, and realize a deeper, sustainable path of improvement. Full of human moments that capture the excitement and drama of lean implementation, as well as clear explanations of how too…
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In the revised and updated edition of Lean Thinking: Banish Waste and Create Wealth in Your Corporation, authors James P. Womack and Daniel T. Jones provide a thoughtful expansion upon their value-based business system based on the Toyota model. Along the way they update their action plan in light …
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"Making Hospitals Work" provides a roadmap to healthcare leaders who are seeking to create a lean hospital.
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This book explains how text messaging on mobile phones can promote health. In 15 easy-to-read chapters, experts share the best ideas from Stanford University's Texting4Health conference, co-sponsored by the Centers for Disease Control & Prevention. This book includes case studies of successful proj…
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Steve Hoeft tells the stories he learned from his Toyota Production System (TPS) master teachers. "Stories From My Sensei" provides insight into how and how-not-to implement TPS principles.
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"Creating a Lean Culture" provides rationale and a guide to implementing a lean management system.
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The Handbook of Quality and Service Improvement Tools brings together into a single resource 75 proven tools, theories and techniques for quality and service improvement. The handbook is divided into two sections: 1) a project management guide and 2) quality and service improvement tools
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Part case study, part manifesto, this ground-breaking new book by a doctor and a healthcare executive uses real-life anecdotes and the logic of lean thinking to make a convincing argument that a revolutionary new kind of healthcare - lean healthcare - is urgently needed and eminently doable.; In On…
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This handbook is written for individuals who are serious about their own development and want to make a targeted, focused effort to build the core dimensions of their Emotional Intelligence (EQ) and thereby enhance their capacity to enjoy a wide range of relationships. If offers a brief description…
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This book provides short gaming exercises that illustrate the subtleties of systems thinking. The companion DVD shows the authors introducing and running each of the thirty games. The thirty games are classified by these areas of learning: Systems Thinking, Mental Models, Team Learning, Shared Visi…
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