Browse and borrow resources that support the learning needs and professional development of C&W staff, clinicians, students and faculty.
"Lean Six Sigma for Service" offers statistical tools and Lean tools that will reduce costs and speed up service processes and transactions.
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"The Public Health Memory Jogger II" provides quality control and management & planning tools for public health agencies to continously improve the quality of their organization.
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A resource for helping hospitals, clinics, physicians and medical teams to learn about and implement quality improvement processes.
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This pocket guide provides an easy-to-follow, step-by-step approach to the Six Sigma process, which includes diagrams, charts, and tables.
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Healthcare is facing a crisis brought on by a combination of rising costs, lack of transparency and accountability, and preventable medical errors. Applying lean thinking to improve care is one way that healthcare organizations can engage employees in solving problems in order to deliver better and…
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The new edition of this Shingo Prize-winning bestseller provides critical insights and approaches to make any Lean transformation an ongoing success. It shows you how to implement a sustainable, successful transformation by developing a culture that has your stakeholders throughout the organization…
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Part case study, part manifesto, this ground-breaking new book by a doctor and a healthcare executive uses real-life anecdotes and the logic of lean thinking to make a convincing argument that a revolutionary new kind of healthcare - lean healthcare - is urgently needed and eminently doable.; In On…
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In The Lean Turnaround, this legendary business leader shares everything he has learned during his remarkable career and shows how anyone can achieve similar results. His primary message is this: Lean strategy isn't just for manufacturing. In fact, Byrne is using this very approach in his present p…
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This classic book uses words and diagrams, rather than formulas and equations, to help readers understand what statistics is, and how to think statistically.
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Important text offers lucid explanation of how to regulate variables and maintain control over statistics in order to achieve quality control over manufactured products, crops and data. Topics include statistical control, establishing limits of variability, measurements of physical properties and c…
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This is not a book. It is a one-of-a-kind immersive learning experience through which you can become―or teach others to be―a powerful data storyteller.; Let?s practice! helps you build confidence and credibility to create graphs and visualizations that make sense and weave them into act…
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Healthcare costs in the United States are soaring out of control, and virtually every forecast predicts no end to this unhealthy trend.; Until now, there has been no way to quantify and prove the value of healthcare projects and programs. Measuring ROI in Healthcare is what the industry--and the na…
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What is a "World Class Production System"? The many lessons in this slim book form the basis of an answer to that question. John Black presents the reader with powerful JIT (Just-In-Time) concepts that can be applied to any business and how those concepts can be the basis of a change strategy for d…
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New business realities and customer demands, coupled with new technologies in a changing competitive landscape are causing corporate learning departments to rethink their value, role, and impact in the organization. In a constantly changing business landscape with limited resources and tight budget…
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In his first complete text on the ADKAR model, Jeff Hiatt explains the origin of the model and explores what drives each building block of ADKAR. Learn how to build awareness, create desire, develop knowledge, foster ability and reinforce changes in your organization. The ADKAR Model is changing h…
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This handbook is written for individuals who are serious about their own development and want to make a targeted, focused effort to build the core dimensions of their Emotional Intelligence (EQ) and thereby enhance their capacity to enjoy a wide range of relationships. If offers a brief description…
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The book begins as a how-to guide, with clerkship-specific templates, such as op notes and admission orders, along with sample notes and guides for every aspect of core clerkships (internal medicine, surgery, pediatrics, obstetrics/gynecology, psychiatry, family medicine). The book reviews proven s…
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This book emphasizes the concept that every person's viewpoint is unique, that we each have our own reality or story, and that we bring that story to every interaction we have with others. Thus, a critical component of having effective and meaningful dialogue with others is our ability to be aware …
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