The Handbook of Quality and Service Improvement Tools brings together into a single resource 75 proven tools, theories and techniques for quality and service improvement. The handbook is divided into two sections: 1) a project management guide and 2) quality and service improvement tools
Copy 1 BC Children's and Women's Study and Learning Commons | Available | ||
Copy 2 BC Children's and Women's Study and Learning Commons | Available | ||
Copy 3 BC Children's and Women's Study and Learning Commons | Available |