The Handbook of Quality and Service Improvement Tools brings together into a single resource 75 proven tools, theories and techniques for quality and service improvement. The handbook is divided into two sections: 1) a project management guide and 2) quality and service improvement tools
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This book enables executive and department-level manageres to plan, develop, and implement wayfinding programs that better serve their patients, visitors and staff. It helps project leaders to justify a financial investment in wayfinding, identify, prioritize and document facility needs build a way…
Copy 1 BC Children's and Women's Study and Learning Commons REF | Available |