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Business of kindness: Creating work environments where people thrive

https://cwslc.andornot.com/en/permalink/catalog109719
McIvor, Olivia. Lions Bay, BC: Fairwinds Press , 2006.
Material Type
Book
Call Number
REF BD 620 MCI 2006
Availability
1 copy, 1 available
The Business of Kindness™ is a leading-edge approach aimed at enhancing wellness and sustainability for employees throughout the organization as well as for the organization itself.
Author
McIvor, Olivia
Place of Publication
Lions Bay, BC
Publisher
Fairwinds Press
Publication Date
2006
Physical Description
Paperback, 241 p.
Subject
Work Behaviour
Job Satisfaction
Abstract
The Business of Kindness™ is a leading-edge approach aimed at enhancing wellness and sustainability for employees throughout the organization as well as for the organization itself.
ISBN
0968214991
Language
English
Material Type
Book
Call Number
REF BD 620 MCI 2006

Copies

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Start with why: How great leaders inspire everyone to take action

https://cwslc.andornot.com/en/permalink/catalog112839
Sinek, Simon. New York, NY: Penguin Group , 2009.
Website
http://www.startwithwhy.com/Portals/0/Downloads/StartWithWHYChapter.pdf
Material Type
Book
Call Number
REF AA 75 SIN 2009
Availability
4 copies, 3 available
This book offers an unconventional perspective that explains why some people and organizations are more innovative, more profitable, command greater loyalties from customers and employees alike and, most importantly, are able to repeat their success over and over.
  1 image     1 website  
Website
http://www.startwithwhy.com/Portals/0/Downloads/StartWithWHYChapter.pdf
Author
Sinek, Simon
Place of Publication
New York, NY
Publisher
Penguin Group
Publication Date
2009
Physical Description
Paperback: 246 pages
Subject
Leadership/Coaching
Abstract
This book offers an unconventional perspective that explains why some people and organizations are more innovative, more profitable, command greater loyalties from customers and employees alike and, most importantly, are able to repeat their success over and over.
ISBN
9781591846444
Language
English
Material Type
Book
Call Number
REF AA 75 SIN 2009

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Clear leadership: How outstanding leaders make themselves understood, cut through the mush, and help everyone get real at work

https://cwslc.andornot.com/en/permalink/catalog111173
Bushe, Gervase R. Mountain View, CA: Davies-Black Publishing , 2001.
Material Type
Book
Call Number
REF AA 75 BUS 2001
Availability
5 copies, 4 available
This book explores what it takes to eliminate interpersonal mush and create a climate in which people can feel free to say what they really mean, where goals and plans are truly agreed to, teams genuinely pull together, and real learning takes place. The author shows leaders at all levels how to cr…
Author
Bushe, Gervase R.
Place of Publication
Mountain View, CA
Publisher
Davies-Black Publishing
Publication Date
2001
Physical Description
Hardcover: 250 pages
Subject
Leadership/Coaching
Abstract
This book explores what it takes to eliminate interpersonal mush and create a climate in which people can feel free to say what they really mean, where goals and plans are truly agreed to, teams genuinely pull together, and real learning takes place. The author shows leaders at all levels how to create honest conversations that strengthen their team's ability to solve problems, make decisions, deal with conflict, assess performance, serve customers, and manager change.
ISBN
9780891061526
Language
English
Material Type
Book
Call Number
REF AA 75 BUS 2001

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Research Is Ceremony: Indigenous Research Methods

https://cwslc.andornot.com/en/permalink/catalog125178
Geddes, Gary. Halifax & Winnipeg, Canada: Fernwood Publishing , 2008. 1st.
Material Type
Book
Call Number
REF NR 100 WIL 2008
Availability
1 copy, 1 available
Indigenous researchers are knowledge seekers who work to progress Indigenous ways of being, knowing and doing in a modern and constantly evolving context. This book describes a research paradigm shared by Indigenous scholars in Canada and Australia, and demonstrates how this paradigm can be put int…
Author
Geddes, Gary
Edition
1st
Place of Publication
Halifax & Winnipeg, Canada
Publisher
Fernwood Publishing
Publication Date
2008
Physical Description
144pp
Subjects
Anti-Racism
Diversity
Indigenous
Research
Abstract
Indigenous researchers are knowledge seekers who work to progress Indigenous ways of being, knowing and doing in a modern and constantly evolving context. This book describes a research paradigm shared by Indigenous scholars in Canada and Australia, and demonstrates how this paradigm can be put into practice. Relationships don?t just shape Indigenous reality, they are our reality. Indigenous researchers develop relationships with ideas in order to achieve enlightenment in the ceremony that is Indigenous research. Indigenous research is the ceremony of maintaining accountability to these relationships. For researchers to be accountable to all our relations, we must make careful choices in our selection of topics, methods of data collection, forms of analysis and finally in the way we present information. I?m an Opaskwayak Cree from northern Manitoba currently living in the Northern Rivers area of New South Wales, Australia. I?m also a father of three boys, a researcher, son, uncle, teacher, world traveller, knowledge keeper and knowledge seeker. As an educated Indian, I?ve spent much of my life straddling the Indigenous and academic worlds. Most of my time these days is spent teaching other Indigenous knowledge seekers (and my kids) how to accomplish this balancing act while still keeping both feet on the ground.
ISBN
978-1552662816
Language
English
Material Type
Book
Call Number
REF NR 100 WIL 2008

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Creating a culture of collaboration

https://cwslc.andornot.com/en/permalink/catalog109693
Schuman, Sandy (Ed.). San Francisco, CA: Jossey-Bass , 2006.
Website
http://www.josseybass.com/WileyCDA/WileyTitle/productCd-0787981168.html
Material Type
Book
Call Number
REF AA 500 SCH 2006
Availability
1 copy, 1 available
Collaboration is often viewed as a one-time or project-oriented activity. An increasing challenge is to help organizations incorporate collaborative values and practices in their everyday ways of working. In Creating a Culture of Collaboration, an international group of practitioners and researcher…
Website
http://www.josseybass.com/WileyCDA/WileyTitle/productCd-0787981168.html
Author
Schuman, Sandy (Ed.)
Corporate Author
International Association of Facilitators
Place of Publication
San Francisco, CA
Publisher
Jossey-Bass
Publication Date
2006
Physical Description
Hardcover, 498 p.
Series
Business & Management Series
Subject
Administration
Abstract
Collaboration is often viewed as a one-time or project-oriented activity. An increasing challenge is to help organizations incorporate collaborative values and practices in their everyday ways of working. In Creating a Culture of Collaboration, an international group of practitioners and researchers–from Australia, Belgium, Canada, Chile, New Zealand, Northern Ireland, United Kingdom, and the United States–provide proven approaches to creating a culture of collaboration within and among groups, organizations, communities, and societies.
ISBN
0-7879-8116-8
Language
English
Material Type
Book
Call Number
REF AA 500 SCH 2006

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Lean solutions: How companies and customers can create value and wealth together

https://cwslc.andornot.com/en/permalink/catalog112896
Womack, James P., Jones, Daniel T. New York, NY: Free Press , 2005.
Material Type
Book
Call Number
REF AA 120 WOM 2005
Availability
1 copy, 1 available
James Womack and Daniel Jones deconstruct this broken producer-consumer model and show businesses how to repair it. Lean Solutions will inspire managers to take the first steps toward perfecting their company's process of giving consumers what they really want.
Author
Womack, James P.
Jones, Daniel T.
Place of Publication
New York, NY
Publisher
Free Press
Publication Date
2005
Physical Description
Hardcover: 355 p.
Subject
Lean Leader Development
Abstract
James Womack and Daniel Jones deconstruct this broken producer-consumer model and show businesses how to repair it. Lean Solutions will inspire managers to take the first steps toward perfecting their company's process of giving consumers what they really want.
ISBN
9780743277785
Language
English
Material Type
Book
Call Number
REF AA 120 WOM 2005

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Don't bother me mom, I'm learning: How computer and video games are preparing your kids for 21st century success and how you can help!

https://cwslc.andornot.com/en/permalink/catalog110132
Prensky, Marc. St. Paul, MN: Paragon House , 2006.
Material Type
Book
Call Number
REF AA 85 PRE 2006
Availability
1 copy, 0 available
This book debunks the accepted wisdom that video games are harmful to children. Instead, he contends that games can teach a multitude of skills, including problem solving, language and cognitive skills, strategic thinking, multitasking, and parallel processing.
Author
Prensky, Marc
Place of Publication
St. Paul, MN
Publisher
Paragon House
Publication Date
2006
Physical Description
Paperback, 252 p.
Subject
Education. Gaming
Computers
Abstract
This book debunks the accepted wisdom that video games are harmful to children. Instead, he contends that games can teach a multitude of skills, including problem solving, language and cognitive skills, strategic thinking, multitasking, and parallel processing.
Notes
This book is only available for staff use.
ISBN
1557788588
Language
English
Material Type
Book
Call Number
REF AA 85 PRE 2006

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Making hospitals work: how to improve patient care while saving everyone's time and hospitals' resources

https://cwslc.andornot.com/en/permalink/catalog112911
Baker, Marc, Taylor, Ian, Mitchell, Alan. Goodrich, UK: Lean Enterprise Academy Ltd. , 2009.
Material Type
Book
Call Number
REF AA 120 BAK 2009
Availability
21 copies, 21 available
"Making Hospitals Work" provides a roadmap to healthcare leaders who are seeking to create a lean hospital.
Author
Baker, Marc
Taylor, Ian
Mitchell, Alan
Place of Publication
Goodrich, UK
Publisher
Lean Enterprise Academy Ltd.
Publication Date
2009
Physical Description
Paperback: 168 p.
Subject
Lean Leader Development
Abstract
"Making Hospitals Work" provides a roadmap to healthcare leaders who are seeking to create a lean hospital.
ISBN
978-0955147326
Language
English
Material Type
Book
Call Number
REF AA 120 BAK 2009

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The wisdom of teams: Creating the high-performance organization

https://cwslc.andornot.com/en/permalink/catalog112619
Katzenbach, Jon R., Smith, Douglas K. New York, NY: Collins Business , 2003.
Material Type
Book
Call Number
REF AA 75 KAT 2003
Availability
9 copies, 9 available
After talking with hundreds of people in more than 30 companies, Authors Katzenbach and Smith find out where and how teams work best and how to enhance their effectiveness. They reveal the most important element in team success, who excels at team leadership and why they are rarely the most senior …
Author
Katzenbach, Jon R.
Smith, Douglas K.
Place of Publication
New York, NY
Publisher
Collins Business
Publication Date
2003
Physical Description
Softcover: 304 p.
Subject
Leadership/Coaching
Abstract
After talking with hundreds of people in more than 30 companies, Authors Katzenbach and Smith find out where and how teams work best and how to enhance their effectiveness. They reveal the most important element in team success, who excels at team leadership and why they are rarely the most senior people, and why company-wide change depends on teams.
ISBN
9780060522001
Language
English
Material Type
Book
Call Number
REF AA 75 KAT 2003

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Heart of coaching: Using transformational coaching to create a high-performance coaching culture

https://cwslc.andornot.com/en/permalink/catalog111160
Crane, Thomas G. San Diego, CA: FTA Press , 2009. 3rd Edition.
Material Type
Book
Call Number
REF AA 75 CRA 2009
Availability
42 copies, 41 available
This book provides the tools for leaders and teams to develop a common language and shared protocol and a learning and development orientation towards people. These critical dynamics support the entire culture becoming a "feedback-rich, high-performance" organization. It guides leaders, managers, a…
Author
Crane, Thomas G.
Edition
3rd Edition
Place of Publication
San Diego, CA
Publisher
FTA Press
Publication Date
2009
Physical Description
Paperback: 240 pages
Subject
Leadership/Coaching
Abstract
This book provides the tools for leaders and teams to develop a common language and shared protocol and a learning and development orientation towards people. These critical dynamics support the entire culture becoming a "feedback-rich, high-performance" organization. It guides leaders, managers, and entire teams who want to enhance or master their coaching skills through 2 critical aspects of coaching: 1. establishing authentic, healthy and respectful coaching relationships, and 2. organizing and conducting the actual coaching conversations that lead to commitments for positive results that both the coach and the coachee are willing to support.
Notes
RESTRICTED TO PHSA LEADERSHIP COACHING PARTICIPANTS ONLY.
ISBN
987-09660874-3-7
Language
English
Material Type
Book
Call Number
REF AA 75 CRA 2009

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How the way we talk can change the way we work: Seven languages for transformation

https://cwslc.andornot.com/en/permalink/catalog113139
Kegan, Robert, Lahey, Lisa Laskow. San Francisco, CA: Jossey-Bass: A Wiley Company , 2001.
Material Type
Book
Call Number
REF AA 130 KEG 2001
Availability
1 copy, 1 available
Language is the primary tool by which we communicate. Kegan and Lahey argue, though, that the words we use do more than represent feelings and attitudes. The very choice itself of one word or expression over another can determine feelings and attitudes and--most importantly--actions. In order to d…
Author
Kegan, Robert
Lahey, Lisa Laskow
Place of Publication
San Francisco, CA
Publisher
Jossey-Bass: A Wiley Company
Publication Date
2001
Physical Description
Softcover: 231 p.
Subject
Language/Communication
Change Management
Abstract
Language is the primary tool by which we communicate. Kegan and Lahey argue, though, that the words we use do more than represent feelings and attitudes. The very choice itself of one word or expression over another can determine feelings and attitudes and--most importantly--actions. In order to demonstrate their complex concept of the role of language in transformational learning, they offer this book, in part, as an instruction manual for collaborative exercises in self-assessment. They identify seven languages that one should adopt to overcome both internal and organization resistance to change.
ISBN
9780787963781
Language
English
Material Type
Book
Call Number
REF AA 130 KEG 2001

Copies

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Are you culturally competent?

https://cwslc.andornot.com/en/permalink/catalog111191
Ammerican Academy of Orthopaedic Surgeons (AAOS). Warsaw, IN: Zimmer Inc. , 2005.
Material Type
CD
Audio
Call Number
REF GN 300 CUL 2005
Availability
1 copy, 1 available
The Cultural Competency Challenge is a self-assessment and learning tool, showcasing 18 diverse patient cases, designed to help surgeons become more aware of cultural differences among their patients, including communication and clinical considerations.
Author
Ammerican Academy of Orthopaedic Surgeons (AAOS)
Place of Publication
Warsaw, IN
Publisher
Zimmer Inc.
Publication Date
2005
Physical Description
1 CD-ROM
Subject
Cross-Cultural Health Care
Minority Health
Patient-Health Care Practitioner Relations. Doctor-Patient Relations.
Patient Relations
Abstract
The Cultural Competency Challenge is a self-assessment and learning tool, showcasing 18 diverse patient cases, designed to help surgeons become more aware of cultural differences among their patients, including communication and clinical considerations.
Notes
AAOS Product: #02735
Language
English
Material Type
CD
Audio
Call Number
REF GN 300 CUL 2005

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Lean thinking: Banish waste and create wealth in your corporation

https://cwslc.andornot.com/en/permalink/catalog112900
Womack, James P., Jones, Daniel T. [Toronto, ON]: Free Press , 2009.
Material Type
Book
Call Number
REF AA 120 WOM 2009
Availability
20 copies, 20 available
In the revised and updated edition of Lean Thinking: Banish Waste and Create Wealth in Your Corporation, authors James P. Womack and Daniel T. Jones provide a thoughtful expansion upon their value-based business system based on the Toyota model. Along the way they update their action plan in light …
Author
Womack, James P.
Jones, Daniel T.
Place of Publication
[Toronto, ON]
Publisher
Free Press
Publication Date
2009
Physical Description
Hardcover: 396 p.
Subject
Lean Leader Development
Abstract
In the revised and updated edition of Lean Thinking: Banish Waste and Create Wealth in Your Corporation, authors James P. Womack and Daniel T. Jones provide a thoughtful expansion upon their value-based business system based on the Toyota model. Along the way they update their action plan in light of new research and the increasing globalization of manufacturing, and they revisit some of their key case studies (most of which still derive, however, from the automotive, aerospace, and other manufacturing industries).
ISBN
9780743249270
Language
English
Material Type
Book
Call Number
REF AA 120 WOM 2009

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Fish! culture: Essential conversations that transform your organization: Personal workbook

https://cwslc.andornot.com/en/permalink/catalog113871
Charthouse Learning. Burnsville, MN: Charthouse Learning , 2007.
Material Type
Book
Call Number
REF AA 500 FIS 2007
Availability
1 copy, 1 available
Corporate Author
Charthouse Learning
Place of Publication
Burnsville, MN
Publisher
Charthouse Learning
Publication Date
2007
Physical Description
Ring-bound, 154 p.
Language
English
Material Type
Book
Call Number
REF AA 500 FIS 2007

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Immigrant & refugee women's cultural health practices: A guide for health care professionals

https://cwslc.andornot.com/en/permalink/catalog111214
Kongnetiman, Linda. Calgary, AB: Southern Alberta Child & Youth Health Network (SACYHN) , 2005.
Material Type
Book
Call Number
REF GN 300 KON 2005
Availability
1 copy, 1 available
A manual to provide health care professionals with information that will support them in their kowledge, and skill building in providing cuturally competent services to first generation immigrant and refugee women, including; Ante-partum with focus on pregnancy, intra-partum with focus on labour an…
Author
Kongnetiman, Linda
Place of Publication
Calgary, AB
Publisher
Southern Alberta Child & Youth Health Network (SACYHN)
Publication Date
2005
Physical Description
Spriral bound paperback: 50 p.
Subject
Cross-Cultural Health Care
Pregnancy/Childbirth. Obstetrics
Perspectives in Health Care
Patient Relations
Abstract
A manual to provide health care professionals with information that will support them in their kowledge, and skill building in providing cuturally competent services to first generation immigrant and refugee women, including; Ante-partum with focus on pregnancy, intra-partum with focus on labour and delivery, post-partum with a focus on delivery and care, post-partum depression, and gynecology with a focus on sexuality, breast health, menopause, papanicolaou, and abortion. Presents cutural summaries on five ethnic groups: Chinese, South Asian, Middle Eastern Sudanese, and Ethiopian women.
Language
English
Material Type
Book
Call Number
REF GN 300 KON 2005

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Change your questions change your life: 10 powerful tools for life and work

https://cwslc.andornot.com/en/permalink/catalog111324
Adams, Marilee. San Francisco: CA: Berrett-Koehler Publishers, Inc. , 2009. 2nd Edition.
Material Type
Book
Call Number
REF AA 75 ADA 2009
Availability
48 copies, 38 available
Questions are at the core of how we listen, behave, think, and relate--as individuals and organizations. Virtually everything we think and do is generated by questions. Questions push us into new territories. The future begins with our thinking, represented by the questions we ask ourselves. This b…
Author
Adams, Marilee
Edition
2nd Edition
Place of Publication
San Francisco: CA
Publisher
Berrett-Koehler Publishers, Inc.
Publication Date
2009
Physical Description
Paperback: 196 pages
Subject
Leadership/Coaching
Abstract
Questions are at the core of how we listen, behave, think, and relate--as individuals and organizations. Virtually everything we think and do is generated by questions. Questions push us into new territories. The future begins with our thinking, represented by the questions we ask ourselves. This book shows readers how to consistently choose the questions that can lead them to success, both personally and professionally. This technique, called "QuestionsThinking, stimulates innovation, accelerate productivity, and create more rewarding relationships.
Notes
RESTRICTED TO PHSA LEADERSHIP COACHING PARTICIPANTS ONLY.
ISBN
9781576756003
Language
English
Material Type
Book
Call Number
REF AA 75 ADA 2009

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Unclutter your life in one week

https://cwslc.andornot.com/en/permalink/catalog120104
Doland, Erin Rooney. New York, NY: Simon & Schuster, Inc. , 2009. 1st ed.
Material Type
Book
Call Number
AA 74 DOL 2009
Availability
1 copy, 0 available
Organization expert and founder of Unclutterer.com Erin Rooney Doland shows you how to declutter and simplify your surroundings, and create the stress-free life you deserve?in just one week.; Simplicity is revolutionary! Doland's down-to-earth approach and useful, innovative suggestions for tacklin…
Author
Doland, Erin Rooney
Edition
1st ed.
Place of Publication
New York, NY
Publisher
Simon & Schuster, Inc.
Publication Date
2009
Physical Description
Paperback, 240 p., no ill
Subject
Time Management
Leadership
Abstract
Organization expert and founder of Unclutterer.com Erin Rooney Doland shows you how to declutter and simplify your surroundings, and create the stress-free life you deserve?in just one week.
Simplicity is revolutionary! Doland's down-to-earth approach and useful, innovative suggestions for tackling the physical, mental, and systemic distractions in your home and office will help you:
-Part with sentimental clutter
-Organize your closet based on how you process information
-Build an effective and personalized filing system
-Avoid the procrastination that often hinders the process
-Maintain your harmonious home and work environments with minimal daily effort
-And much more!
ISBN
9781439150474
Language
English
Material Type
Book
Call Number
AA 74 DOL 2009

Copies

Copy 1 BC Children's and Women's Study and Learning Commons Missing On Loan, due Monday, October 14, 2019
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Employee's Survival Guide to Change:: The Complete Guide to Surviving and Thriving During Organizational Change

https://cwslc.andornot.com/en/permalink/catalog125214
Hiatt, Jeffrey M. London, UK: Prosci Research , 2004.
Material Type
Book
Call Number
REF AA 510 HIA 2004
Availability
1 copy, 1 available
rom the author of "Change Management: the people side of change" comes a book just for employees.; After years of research with hundreds of organizations, employees now have the tools to succeed during organizational change. Practical information and real-life examples offer understanding about why…
Author
Hiatt, Jeffrey M
Place of Publication
London, UK
Publisher
Prosci Research
Publication Date
2004
Physical Description
Paperback: 102 p.
Subjects
Leadership
Subject
Leadership/Coaching
Abstract
rom the author of "Change Management: the people side of change" comes a book just for employees.
After years of research with hundreds of organizations, employees now have the tools to succeed during organizational change. Practical information and real-life examples offer understanding about why change is happening and how to control it. Discover how you can survive and thrive in today's changing workplace.
ISBN
978-1930885202
Language
English
Material Type
Book
Call Number
REF AA 510 HIA 2004

Copies

Copy 1 BC Children's and Women's Study and Learning Commons REF Available
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Design your own games and activities: Thiagi's templates for performance improvement

https://cwslc.andornot.com/en/permalink/catalog111582
Thiagarajan, Sivasailam. San Fransisco, CA: Jossey-Bass/Pfeiffer , 2003.
Material Type
Book
Call Number
REF AA 75 THI 2003
Availability
1 copy, 1 available
In this resource the author explores activies and games as an instructional method for teaching adults. It shows you how to customize more than thirty different kinds of games and activiites that fit the circumstances perfectly and that can be designed in mere minutes.
Author
Thiagarajan, Sivasailam
Place of Publication
San Fransisco, CA
Publisher
Jossey-Bass/Pfeiffer
Publication Date
2003
Physical Description
Softcover: 407 p. (1 CD missing)
Subject
Leadership/Coaching
Abstract
In this resource the author explores activies and games as an instructional method for teaching adults. It shows you how to customize more than thirty different kinds of games and activiites that fit the circumstances perfectly and that can be designed in mere minutes.
ISBN
0787964654
Language
English
Material Type
Book
Call Number
REF AA 75 THI 2003

Copies

Copy 1 BC Children's and Women's Study and Learning Commons Available
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Writing health information for patients and families: A guide to creating patient education materials that are easy to read, understand and use

https://cwslc.andornot.com/en/permalink/catalog111208
Wizowski, Lindsay, Harper, Theresa, Hutchings, Tracy. Hamilton, ON: Hamilton Health Sciences , 2008. Third Edition 2008.
Material Type
Book
Call Number
REF IA 850 WIZ 2008
Availability
4 copies, 4 available
For health care providers or educators interested in developing educational material in print or for the Internet, this book provides best practice - supported by knowledge from the emerging field of health literacy. In this 3rd edition new evidence is presented, including information from recent r…
Author
Wizowski, Lindsay
Harper, Theresa
Hutchings, Tracy
Edition
Third Edition 2008
Place of Publication
Hamilton, ON
Publisher
Hamilton Health Sciences
Publication Date
2008
Physical Description
Spiral Bound paperback: 128 p.
Subject
Patient Education
Patient-Health Care Practitioner Relations. Doctor-Patient Relations.
Abstract
For health care providers or educators interested in developing educational material in print or for the Internet, this book provides best practice - supported by knowledge from the emerging field of health literacy. In this 3rd edition new evidence is presented, including information from recent reports on health literacy in Canada.
ISBN
9780969743552
Language
English
Material Type
Book
Call Number
REF IA 850 WIZ 2008

Copies

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