Skip header and navigation
C&W Library Catalogue

Browse and borrow resources that support the learning needs and professional development of C&W staff, clinicians, students and faculty.

Revise Search

2 records – page 1 of 1.

Difficult conversations: How to discuss what matters most

https://cwslc.andornot.com/en/permalink/catalog113898
Stone, Douglas, Patton, Bruce, Heen, Sheila, Fisher, Roger. New York, NY: Penguin Books , 2010.
Material Type
Book
Call Number
REF CF 100 STO 2010
Availability
1 copy, 0 available
We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step ap…
Author
Stone, Douglas
Patton, Bruce
Heen, Sheila
Fisher, Roger
Place of Publication
New York, NY
Publisher
Penguin Books
Publication Date
2010
Physical Description
Softcover, 352 p.
Subject
Communication
Relationships
Abstract
We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success
ISBN
9780143118442
Language
English
Material Type
Book
Status
Missing
Call Number
REF CF 100 STO 2010

Copies

Copy 1 BC Children's and Women's Study and Learning Commons Missing On Loan, due Tuesday, December 13, 2016
Show Less

Perfecting patient journeys: Improving patient safety, quality, and satisfaction while building problem-solving skills

https://cwslc.andornot.com/en/permalink/catalog113485
Worth, Judy, Shuker, Tom, Keyte, Beau, Ohaus, Karl, et. al. Cambridge, MA: Lean Enterprise Institute , 2012.
Material Type
Book
Call Number
REF AA 120 WOR 2012
Availability
19 copies, 19 available
Healthcare is facing a crisis brought on by a combination of rising costs, lack of transparency and accountability, and preventable medical errors. Applying lean thinking to improve care is one way that healthcare organizations can engage employees in solving problems in order to deliver better and…
Author
Worth, Judy
Shuker, Tom
Keyte, Beau
Ohaus, Karl, et. al.
Place of Publication
Cambridge, MA
Publisher
Lean Enterprise Institute
Publication Date
2012
Physical Description
Hardcover: 161 pages
Subject
Lean Leader Development
Abstract
Healthcare is facing a crisis brought on by a combination of rising costs, lack of transparency and accountability, and preventable medical errors. Applying lean thinking to improve care is one way that healthcare organizations can engage employees in solving problems in order to deliver better and more efficient care. This book is a guide for leaders of healthcare organizations who want to implement lean thinking. Readers will learn how to identify and select a problem, define a project scope, and create a shared understanding of what's occurring in the value stream. Readers will also learn to develop a shared vision of an improved future, and how to work together to make that vision a reality. Rather than rely on huge training budgets or teams of consultants, the method described in this book focuses on solving real organizational problems, and helps healthcare organizations and those who labor within them to daily provide safe, effective, efficient, and timely patient care.
ISBN
9781934109366
Language
English
Material Type
Book
Call Number
REF AA 120 WOR 2012

Copies

Copy 1 BC Children's and Women's Study and Learning Commons Available
Copy 2 BC Children's and Women's Study and Learning Commons Available
Copy 3 BC Children's and Women's Study and Learning Commons Available
Copy 5 BC Children's and Women's Study and Learning Commons Available
Copy 6 BC Children's and Women's Study and Learning Commons Available
Copy 7 BC Children's and Women's Study and Learning Commons Available
Copy 8 BC Children's and Women's Study and Learning Commons Available
Copy 9 BC Children's and Women's Study and Learning Commons Available
Copy 10 BC Children's and Women's Study and Learning Commons Available
Copy 4 BC Children's and Women's Study and Learning Commons Available
Copy 11 BC Children's and Women's Study and Learning Commons Available
Copy 12 BC Children's and Women's Study and Learning Commons Available
Copy 13 BC Children's and Women's Study and Learning Commons Available
Copy 15 BC Children's and Women's Study and Learning Commons Available
Copy 16 BC Children's and Women's Study and Learning Commons Available
Copy 17 BC Children's and Women's Study and Learning Commons Available
Copy 18 BC Children's and Women's Study and Learning Commons Available
Copy 21 BC Children's and Women's Study and Learning Commons Available
Copy 14 BC Children's and Women's Study and Learning Commons REF - MISSING Available
Show Less