Skip header and navigation
C&W Library Catalogue

Browse and borrow resources that support the learning needs and professional development of C&W staff, clinicians, students and faculty.

Revise Search

2 records – page 1 of 1.

Difficult conversations: How to discuss what matters most

https://cwslc.andornot.com/en/permalink/catalog113898
Stone, Douglas, Patton, Bruce, Heen, Sheila, Fisher, Roger. New York, NY: Penguin Books , 2010.
Material Type
Book
Call Number
REF CF 100 STO 2010
Availability
1 copy, 0 available
We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step ap…
Author
Stone, Douglas
Patton, Bruce
Heen, Sheila
Fisher, Roger
Place of Publication
New York, NY
Publisher
Penguin Books
Publication Date
2010
Physical Description
Softcover, 352 p.
Subject
Communication
Relationships
Abstract
We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success
ISBN
9780143118442
Language
English
Material Type
Book
Status
Missing
Call Number
REF CF 100 STO 2010

Copies

Copy 1 BC Children's and Women's Study and Learning Commons Missing On Loan, due Tuesday, December 13, 2016
Show Less

Patients come second: Leading change by changing the way you lead

https://cwslc.andornot.com/en/permalink/catalog113864
Spiegelman, Paul, Berrett, Britt. New York, NY: An Inc. Original , 2013.
Material Type
Book
Call Number
REF JB 200 SPI 2013
Availability
4 copies, 4 available
Patients Come Second shakes up the traditional healthcare model, arguing that in order to care for and retain patients, leaders must first create exceptional teams and find ways to engage nurses, administrative staff, physicians, supervisors, and even housekeeping staff and switchboard operators. B…
Author
Spiegelman, Paul
Berrett, Britt
Place of Publication
New York, NY
Publisher
An Inc. Original
Publication Date
2013
Physical Description
Hardcover, 208 p.
Subject
Change Management
Administration
Hospitals
Leadership/Coaching
Abstract
Patients Come Second shakes up the traditional healthcare model, arguing that in order to care for and retain patients, leaders must first create exceptional teams and find ways to engage nurses, administrative staff, physicians, supervisors, and even housekeeping staff and switchboard operators. By connecting employees' work with a higher purpose and equipping them with the tools to become leaders themselves, patient care can be dramatically transformed. And with continuing healthcare changes on the horizon and ever-rising pressure to acquire and keep patients, doing so now is more important than ever.
ISBN
9780988842809
Language
English
Material Type
Book
Call Number
REF JB 200 SPI 2013

Copies

Copy 1 BC Children's and Women's Study and Learning Commons REF Available
Copy 2 BC Children's and Women's Study and Learning Commons REF Available
Copy 3 BC Children's and Women's Study and Learning Commons REF Available
Copy 4 BC Children's and Women's Study and Learning Commons REF Available
Show Less