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17 records – page 1 of 1.

Communicating risks and benefits: An evidence-based user's guide

https://cwslc.andornot.com/en/permalink/catalog111871
Fischhoff, Baruch, Brewer, Noel T., Downs, Julie S.(eds.). Maryland, USA: FDA, US Department of Health & Human Services , 2011.
Website
http://www.cw.bc.ca/library/pdf/Risk communication book remediated2.pdf
Material Type
Book
Online
Effective risk communication is essential to the well-being of any organization and those people who depend on it. Ineffective communication can cost lives, money, and reputations. Communicating Risks and Benefits: An Evidence-Based User's Guide provides the scientific foundations for effective …
Website
http://www.cw.bc.ca/library/pdf/Risk communication book remediated2.pdf
Website Notes
Click on the link above to view/print.
Author
Fischhoff, Baruch
Brewer, Noel T.
Downs, Julie S.(eds.)
Corporate Author
Food & Drug Administration (FDA), US Department of Health & Human Services
Place of Publication
Maryland, USA
Publisher
FDA, US Department of Health & Human Services
Publication Date
2011
Physical Description
PDF file: 242 p.
Subject
Leadership/Coaching
Communication
Abstract
Effective risk communication is essential to the well-being of any organization and those people who depend on it. Ineffective communication can cost lives, money, and reputations. Communicating Risks and Benefits: An Evidence-Based User's Guide provides the scientific foundations for effective communication.
Language
English
Material Type
Book
Online
Websites
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Difficult conversations: How to discuss what matters most

https://cwslc.andornot.com/en/permalink/catalog113898
Stone, Douglas, Patton, Bruce, Heen, Sheila, Fisher, Roger. New York, NY: Penguin Books , 2010.
Material Type
Book
Call Number
REF CF 100 STO 2010
Availability
1 copy, 0 available
We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step ap…
Author
Stone, Douglas
Patton, Bruce
Heen, Sheila
Fisher, Roger
Place of Publication
New York, NY
Publisher
Penguin Books
Publication Date
2010
Physical Description
Softcover, 352 p.
Subject
Communication
Relationships
Abstract
We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success
ISBN
9780143118442
Language
English
Material Type
Book
Status
Missing
Call Number
REF CF 100 STO 2010

Copies

Copy 1 BC Children's and Women's Study and Learning Commons Missing On Loan, due Tuesday, December 13, 2016
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Learning as a way of being: Strategies for survival in a world of permanent white water

https://cwslc.andornot.com/en/permalink/catalog109460
Vaill, Peter. San Francisco, CA: Jossey-Bass , 1996.
Material Type
Book
Call Number
REF AA 75 VAI 1996
Availability
2 copies, 2 available
Offers a critique of the roots of management education and argues that institutions of higher learning must teach managers how to integrate the discipline of learning into their very being.
Author
Vaill, Peter
Place of Publication
San Francisco, CA
Publisher
Jossey-Bass
Publication Date
1996
Physical Description
Hardcover;218 p.
Series
Business Management Series
Subject
Administration
Leadership/Coaching
Abstract
Offers a critique of the roots of management education and argues that institutions of higher learning must teach managers how to integrate the discipline of learning into their very being.
ISBN
0787902462
Language
English
Material Type
Book
Call Number
REF AA 75 VAI 1996

Copies

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Now, discover your strengths

https://cwslc.andornot.com/en/permalink/catalog109461
Buckingham, Marcus, Clifton, Donald. New York, NY: The Free Press , 2001.
Material Type
Book
Call Number
REF AA 500 BUC 2001
Availability
3 copies, 2 available
This book stresses the importance of focusing on "strengths," whether a job seeker, employee, or manager. Explains why focusing on weaknesses, and thus trying to repair flaws, can be self-defeating for individuals and organizations. Includes a questionnaire for discovering one's top-five inborn tal…
Author
Buckingham, Marcus
Clifton, Donald
Place of Publication
New York, NY
Publisher
The Free Press
Publication Date
2001
Physical Description
Paperback; 260 p.
Subject
Administration
Work Behaviour
Job Satisfaction
Abstract
This book stresses the importance of focusing on "strengths," whether a job seeker, employee, or manager. Explains why focusing on weaknesses, and thus trying to repair flaws, can be self-defeating for individuals and organizations. Includes a questionnaire for discovering one's top-five inborn talents.
ISBN
0743201140
Language
English
Material Type
Book
Call Number
REF AA 500 BUC 2001

Copies

Copy 1 BC Children's and Women's Study and Learning Commons REF On Loan, due Wednesday, May 15, 2024
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Quiet leadership: Help people think better -- don't tell them what to do: Six steps to transforming performance at work

https://cwslc.andornot.com/en/permalink/catalog109531
Rock, David. New York, NY: Collins , 2006. 1st edition.
Material Type
Book
Call Number
REF AA 75 ROC 2006
Availability
37 copies, 34 available
Discusses the key principles of leadership that promote effective thinking and positive change, offering a simple five-step program to help managers bring out the best in their colleagues and create high-performance teams.
Author
Rock, David
Edition
1st edition
Place of Publication
New York, NY
Publisher
Collins
Publication Date
2006
Physical Description
Hardcover: 262 p.
Softcover: 262 p.
Subject
Administration
Leadership/Coaching
Abstract
Discusses the key principles of leadership that promote effective thinking and positive change, offering a simple five-step program to help managers bring out the best in their colleagues and create high-performance teams.
Notes
RESTRICTED TO PHSA LEADERSHIP COACHING PARTICIPANTS ONLY.
March 24/14 - Item 011999 marked as missing
March 24/14 - Item 012190 marked as missing
ISBN
0060835907
Language
English
Material Type
Book
Call Number
REF AA 75 ROC 2006

Copies

Copy 4 BC Children's and Women's Study and Learning Commons REF Available
Copy 13 BC Children's and Women's Study and Learning Commons REF On Loan, due Tuesday, March 13, 2018
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Copy 31 BC Children's and Women's Study and Learning Commons REF On Loan, due Tuesday, March 13, 2018
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Creating a culture of collaboration

https://cwslc.andornot.com/en/permalink/catalog109693
Schuman, Sandy (Ed.). San Francisco, CA: Jossey-Bass , 2006.
Website
http://www.josseybass.com/WileyCDA/WileyTitle/productCd-0787981168.html
Material Type
Book
Call Number
REF AA 500 SCH 2006
Availability
1 copy, 1 available
Collaboration is often viewed as a one-time or project-oriented activity. An increasing challenge is to help organizations incorporate collaborative values and practices in their everyday ways of working. In Creating a Culture of Collaboration, an international group of practitioners and researcher…
Website
http://www.josseybass.com/WileyCDA/WileyTitle/productCd-0787981168.html
Author
Schuman, Sandy (Ed.)
Corporate Author
International Association of Facilitators
Place of Publication
San Francisco, CA
Publisher
Jossey-Bass
Publication Date
2006
Physical Description
Hardcover, 498 p.
Series
Business & Management Series
Subject
Administration
Abstract
Collaboration is often viewed as a one-time or project-oriented activity. An increasing challenge is to help organizations incorporate collaborative values and practices in their everyday ways of working. In Creating a Culture of Collaboration, an international group of practitioners and researchers–from Australia, Belgium, Canada, Chile, New Zealand, Northern Ireland, United Kingdom, and the United States–provide proven approaches to creating a culture of collaboration within and among groups, organizations, communities, and societies.
ISBN
0-7879-8116-8
Language
English
Material Type
Book
Call Number
REF AA 500 SCH 2006

Copies

Copy 1 BC Children's and Women's Study and Learning Commons REF Available
Websites
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The handbook of leadership development evaluation

https://cwslc.andornot.com/en/permalink/catalog109809
Hannum, Kelly (Editor), Martineau, Jennifer W. (Editor), Reinelt, Claire (Editor). San Francisco, CA: Jossey-Bass , 2007. 1st ed.
Material Type
Book
Call Number
REF AA 500 HAN 2007
Availability
1 copy, 1 available
With the increase in the number of organizational leadership development programs, there is a pressing need for evaluation to answer important questions, improve practice, and inform decisions. The Handbook is a comprehensive resource filled with examples, tools, and the most innovative models and …
Author
Hannum, Kelly (Editor)
Martineau, Jennifer W. (Editor)
Reinelt, Claire (Editor)
Edition
1st ed.
Place of Publication
San Francisco, CA
Publisher
Jossey-Bass
Publication Date
2007
Physical Description
Paperback, 632 p.
Subject
Administration
Program Evaluation
Abstract
With the increase in the number of organizational leadership development programs, there is a pressing need for evaluation to answer important questions, improve practice, and inform decisions. The Handbook is a comprehensive resource filled with examples, tools, and the most innovative models and approaches designed to evaluate leadership development in a variety of settings. It will help you answer the most common questions about leadership development efforts, including:
What difference does leadership development make?
What development and support strategies work best to enhance leadership?
Is the time and money spent on leadership development worthwhile?
What outcomes can be expected from leadership development?
How can leadership development efforts be sustained?
Notes
For PHSA Staff only
ISBN
978-0-7879-8217-1
Language
English
Material Type
Book
Call Number
REF AA 500 HAN 2007

Copies

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Patients come second: Leading change by changing the way you lead

https://cwslc.andornot.com/en/permalink/catalog113864
Spiegelman, Paul, Berrett, Britt. New York, NY: An Inc. Original , 2013.
Material Type
Book
Call Number
REF JB 200 SPI 2013
Availability
4 copies, 4 available
Patients Come Second shakes up the traditional healthcare model, arguing that in order to care for and retain patients, leaders must first create exceptional teams and find ways to engage nurses, administrative staff, physicians, supervisors, and even housekeeping staff and switchboard operators. B…
Author
Spiegelman, Paul
Berrett, Britt
Place of Publication
New York, NY
Publisher
An Inc. Original
Publication Date
2013
Physical Description
Hardcover, 208 p.
Subject
Change Management
Administration
Hospitals
Leadership/Coaching
Abstract
Patients Come Second shakes up the traditional healthcare model, arguing that in order to care for and retain patients, leaders must first create exceptional teams and find ways to engage nurses, administrative staff, physicians, supervisors, and even housekeeping staff and switchboard operators. By connecting employees' work with a higher purpose and equipping them with the tools to become leaders themselves, patient care can be dramatically transformed. And with continuing healthcare changes on the horizon and ever-rising pressure to acquire and keep patients, doing so now is more important than ever.
ISBN
9780988842809
Language
English
Material Type
Book
Call Number
REF JB 200 SPI 2013

Copies

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A guide to the project management body of knowledge: PMBOK (R) Guide

https://cwslc.andornot.com/en/permalink/catalog113878
Project Management Institute. Newtown Square, PA: Project Management Institute , 2013. 5th ed.
Material Type
Book
Call Number
REF AA 74 PMI 2013
Availability
1 copy, 1 available
The PMBOK Guide - Fifth edition reflects the collaboration and knowledge of working project managers and provides the fundamentals of project management as they apply to a wide range of projects. This internationally recognized standard gives project managers the essential tools to practice project…
Corporate Author
Project Management Institute
Edition
5th ed.
Place of Publication
Newtown Square, PA
Publisher
Project Management Institute
Publication Date
2013
Physical Description
Softcover, 589 p.
Subject
Administration
Abstract
The PMBOK Guide - Fifth edition reflects the collaboration and knowledge of working project managers and provides the fundamentals of project management as they apply to a wide range of projects. This internationally recognized standard gives project managers the essential tools to practice project management and deliver organizational results.
ISBN
9781935589679
Language
English
Material Type
Book
Call Number
REF AA 74 PMI 2013

Copies

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Nonviolent communication: A language of life

https://cwslc.andornot.com/en/permalink/catalog113899
Rosenberg, Marshall B. Encinitas, CA: PuddleDancer Press , 2015. 3rd ed.
Material Type
Book
Call Number
REF CF 100 ROS 2015
Availability
1 copy, 1 available
An enlightening look at how peaceful communication can create compassionate connections with family, friends, and other acquaintances, this international bestseller uses stories, examples, and sample dialogues to provide solutions to communication problems both at home and in the workplace. Guidanc…
Author
Rosenberg, Marshall B.
Edition
3rd ed.
Place of Publication
Encinitas, CA
Publisher
PuddleDancer Press
Publication Date
2015
Physical Description
Softcover, 280 p.
Subject
Communication
Relationships
Abstract
An enlightening look at how peaceful communication can create compassionate connections with family, friends, and other acquaintances, this international bestseller uses stories, examples, and sample dialogues to provide solutions to communication problems both at home and in the workplace. Guidance is provided on identifying and articulating feelings and needs, expressing anger fully, and exploring the power of empathy in order to speak honestly without creating hostility, break patterns of thinking that lead to anger and depression, and communicate compassionately. Included in the new edition is a chapter on conflict resolution and mediation.
ISBN
9781892005281
Language
English
Material Type
Book
Call Number
REF CF 100 ROS 2015

Copies

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Success on the wards: 250 rules for clerkship success

https://cwslc.andornot.com/en/permalink/catalog114586
Desai, Samir P., Katta, Rajani. Houston, TX: MD2B , 2011.
Material Type
Book
Call Number
REF AA 500 DES 2011
Availability
1 copy, 1 available
The book begins as a how-to guide, with clerkship-specific templates, such as op notes and admission orders, along with sample notes and guides for every aspect of core clerkships (internal medicine, surgery, pediatrics, obstetrics/gynecology, psychiatry, family medicine). The book reviews proven s…
Author
Desai, Samir P.
Katta, Rajani
Place of Publication
Houston, TX
Publisher
MD2B
Publication Date
2011
Physical Description
Paperback, 420 p.
Subject
Leadership/Coaching
Administration
Abstract
The book begins as a how-to guide, with clerkship-specific templates, such as op notes and admission orders, along with sample notes and guides for every aspect of core clerkships (internal medicine, surgery, pediatrics, obstetrics/gynecology, psychiatry, family medicine). The book reviews proven strategies for success in patient care, write-ups, rounds, and other vital areas. Grades in required rotations are the most important academic criteria used to select residents, and this critical year can determine career choices as well. This book shows students what they can do now to position themselves for match success. An invaluable resource for medical students - no student should be without it.
ISBN
9780972556194
Language
English
Material Type
Book
Call Number
REF AA 500 DES 2011

Copies

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Health literacy in nursing: Providing person-centered care

https://cwslc.andornot.com/en/permalink/catalog114721
Parnell, Terri Ann. New York, NY: Springer Publishing Company, LLC , 2015. 1st ed.
Material Type
Book
Call Number
REF JC 530 PAR 2015
Availability
1 copy, 1 available
This health literacy textbook provides an overview of health literacy, discusses the magnitude of the issue, and explains implications of low health literacy. It details strategies to enhance effective communication between patients and nursing practitioners. Through case-based examples, this textb…
Author
Parnell, Terri Ann
Edition
1st ed.
Place of Publication
New York, NY
Publisher
Springer Publishing Company, LLC
Publication Date
2015
Physical Description
Paperback, 302 p., ill.
Subject
Nursing
Nursing Education
Communication
Nurse Practitioners
Abstract
This health literacy textbook provides an overview of health literacy, discusses the magnitude of the issue, and explains implications of low health literacy. It details strategies to enhance effective communication between patients and nursing practitioners. Through case-based examples, this textbook and clinical guide assists nurses in developing the requisite skills needed to communicate effectively so that patients can truly make informed health decisions and enhance health outcomes.
Key Features:
Provides a solid foundation for developing skills that foster health literacy among all patients and practitioners
Assists in meeting the regulatory requirements for providing culturally and linguistically appropriate patient education
Includes guidelines for improving health literacy according to increasingly evolving regulatory standards
Includes case-based examples to illustrate the purpose and effectiveness of enhancing patient and provider health literacy skills
Addresses both oral and written communication strategies
ISBN
9780826161727
Language
English
Material Type
Book
Call Number
REF JC 530 PAR 2015

Copies

Copy 1 BC Children's and Women's Study and Learning Commons Available
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Let patients help!

https://cwslc.andornot.com/en/permalink/catalog120092
deBronkart, Dave, Sands, Danny. Lexington, KY: CreateSpace Independent Publishing Platform , 2013. 1st ed.
Material Type
Book
Availability
1 copy, 1 available
Concise reasons, tips & methods for making patient engagement effective.; The third book by e-Patient Dave, cancer beater, blogger, internationally known keynote speaker and advocate for patient engagement; co-founder and past co-chair of the Society for Participatory Medicine. Profile: www.ePatien…
Author
deBronkart, Dave
Sands, Danny
Edition
1st ed.
Place of Publication
Lexington, KY
Publisher
CreateSpace Independent Publishing Platform
Publication Date
2013
Physical Description
Paperback, 80 p., no ill
Subject
Patient Advocacy
Patient Education
Communication
Abstract
Concise reasons, tips & methods for making patient engagement effective.
The third book by e-Patient Dave, cancer beater, blogger, internationally known keynote speaker and advocate for patient engagement; co-founder and past co-chair of the Society for Participatory Medicine. Profile: www.ePatientDave.com/about-dave
ISBN
9781466306493
Language
English
Material Type
Book

Copies

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Perfect phrases for icebreakers

https://cwslc.andornot.com/en/permalink/catalog120099
Reunion, Meryl, Windingland, Diane. New York, NY: McGraw-Hill Companies, Inc. , 2012. 1st ed.
Material Type
Book
Call Number
AA 75 RUN 2012
Availability
1 copy, 1 available
You know that how you begin a business conversation or meeting sets the stage for success. But coming up with just the right words can be another matter. Perfect Phrases for Icebreakers has hundreds of ready-to-use phrases to get your interactions off on the right foot. From jump-starting meetings …
Author
Reunion, Meryl
Windingland, Diane
Edition
1st ed.
Place of Publication
New York, NY
Publisher
McGraw-Hill Companies, Inc.
Publication Date
2012
Physical Description
Paperback, 164 p., no ill
Subject
Communication
Abstract
You know that how you begin a business conversation or meeting sets the stage for success. But coming up with just the right words can be another matter. Perfect Phrases for Icebreakers has hundreds of ready-to-use phrases to get your interactions off on the right foot. From jump-starting meetings to motivating teams to turning any situation into a positive networking event, this streamlined guide provides you with the right words to:
Highlight important topics in meetings or conversations
Motivate people to share resources and support
Add levity to personal or group interactions
Inspire collaboration and creativity
Pique curiosity about your message
ISBN
9780071783828
Language
English
Material Type
Book
Call Number
AA 75 RUN 2012

Copies

Copy 1 BC Children's and Women's Study and Learning Commons Available
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Death by meeting: A leadership fable

https://cwslc.andornot.com/en/permalink/catalog120101
Lencioni, Patrick. San Francisco, CA: Jossey-Bass , 2004. 1st ed.
Material Type
Book
Call Number
AA 74 LEN 2004
Availability
1 copy, 1 available
In his latest page-turning work of business fiction, best-selling author Patrick Lencioni provides readers with another powerful and thought-provoking book, this one centered around a cure for the most painful yet underestimated problem of modern business: bad meetings. And what he suggests is bot…
Author
Lencioni, Patrick
Edition
1st ed.
Place of Publication
San Francisco, CA
Publisher
Jossey-Bass
Publication Date
2004
Physical Description
Hardcover, 260 p., no ill
Subject
Communication
Abstract
In his latest page-turning work of business fiction, best-selling author Patrick Lencioni provides readers with another powerful and thought-provoking book, this one centered around a cure for the most painful yet underestimated problem of modern business: bad meetings. And what he suggests is both simple and revolutionary.
Casey McDaniel, the founder and CEO of Yip Software, is in the midst of a problem he created, but one he doesn?t know how to solve. And he doesn?t know where or who to turn to for advice. His staff can?t help him; they?re as dumbfounded as he is by their tortuous meetings.
Then an unlikely advisor, Will Peterson, enters Casey?s world. When he proposes an unconventional, even radical, approach to solving the meeting problem, Casey is just desperate enough to listen.
ISBN
9780787968052
Language
English
Material Type
Book
Call Number
AA 74 LEN 2004

Copies

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We don't make widgets: Overcoming the myths that keep government from radically improving

https://cwslc.andornot.com/en/permalink/catalog120123
Miller, Ken. Washington, DC: Governing Books , 2013. 1st ed.
Material Type
Book
Call Number
AA 120 MIL 2013
Availability
1 copy, 1 available
Author
Miller, Ken
Edition
1st ed.
Place of Publication
Washington, DC
Publisher
Governing Books
Publication Date
2013
Physical Description
Paperback, 124 p., ill.
Subject
Communication
Leadership
Lean Leader Development
ISBN
9780872894808
Language
English
Material Type
Book
Call Number
AA 120 MIL 2013

Copies

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5S for the office: Organizing the workplace to eliminate waste

https://cwslc.andornot.com/en/permalink/catalog120126
Fabrizio, Thomas A., Tapping, Don. New York, NY: Productivity Press , 2006. 1st ed.
Material Type
Book
Call Number
AA 74 FAB 2006
Availability
1 copy, 1 available
Although office and administrative activities are usually 60 percent of the production costs in most manufacturing organizations, these areas often get excluded during lean initiatives. To achieve lean, office activities must fully support shop floor manufacturing operations to eliminate waste. The…
Author
Fabrizio, Thomas A.
Tapping, Don
Edition
1st ed.
Place of Publication
New York, NY
Publisher
Productivity Press
Publication Date
2006
Physical Description
Paperback, 188 p., ill
Subject
Time Management
Communication
Abstract
Although office and administrative activities are usually 60 percent of the production costs in most manufacturing organizations, these areas often get excluded during lean initiatives. To achieve lean, office activities must fully support shop floor manufacturing operations to eliminate waste. The adoption of 5S throughout all office and administrative functions is the first step to increase efficiency.
In 5S for the Office: Organizing the Workplace to Eliminate Waste, Tom Fabrizio and Don Tapping bring the concepts of the 5S System -- effective tools for the elimination of waste on the shop floor -- into the office environment. The activities at the heart of 5S for the Office (organizing, ordering, cleaning, standardizing, and sustaining all of these) are completely logical. They are the basic rules for managing any effective workplace. However, it is the systematic method with which the 5S system approaches these activities that makes it unique.
This book is a blueprint for building a Lean foundation for your office
Readers of this book can immediately apply the concepts of 5S to their office and administrative activities, resulting in the elimination of waste, reduced production costs, and increased profits.
To introduce the 5S system and sell its use to executives as well as workers, consider purchasing
ISBN
9781563273186
Language
English
Material Type
Book
Call Number
AA 74 FAB 2006

Copies

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17 records – page 1 of 1.