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Stories from my sensei: Two decades of lessons learned implementing toyota-style systems

https://cwslc.andornot.com/en/permalink/catalog112916
Hoeft, Steve. New York, NY: Taylor & Francis Group , 2010.
Material Type
Book
Call Number
REF AA 120 HOE 2010
Availability
1 copy, 0 available
Steve Hoeft tells the stories he learned from his Toyota Production System (TPS) master teachers. "Stories From My Sensei" provides insight into how and how-not-to implement TPS principles.
Author
Hoeft, Steve
Place of Publication
New York, NY
Publisher
Taylor & Francis Group
Publication Date
2010
Physical Description
Hardcover: 160 p.
Subject
Lean Leader Development
Abstract
Steve Hoeft tells the stories he learned from his Toyota Production System (TPS) master teachers. "Stories From My Sensei" provides insight into how and how-not-to implement TPS principles.
ISBN
9781439816547
Language
English
Material Type
Book
Call Number
REF AA 120 HOE 2010

Copies

Copy 1 BC Children's and Women's Study and Learning Commons REF On Loan, due Monday, February 3, 2020
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Difficult conversations: How to discuss what matters most

https://cwslc.andornot.com/en/permalink/catalog113898
Stone, Douglas, Patton, Bruce, Heen, Sheila, Fisher, Roger. New York, NY: Penguin Books , 2010.
Material Type
Book
Call Number
REF CF 100 STO 2010
Availability
1 copy, 0 available
We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step ap…
Author
Stone, Douglas
Patton, Bruce
Heen, Sheila
Fisher, Roger
Place of Publication
New York, NY
Publisher
Penguin Books
Publication Date
2010
Physical Description
Softcover, 352 p.
Subject
Communication
Relationships
Abstract
We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success
ISBN
9780143118442
Language
English
Material Type
Book
Status
Missing
Call Number
REF CF 100 STO 2010

Copies

Copy 1 BC Children's and Women's Study and Learning Commons Missing On Loan, due Tuesday, December 13, 2016
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Switch: How to change things when change is hard

https://cwslc.andornot.com/en/permalink/catalog111413
Heath, Chip, Heath, Dan. [Toronto, ON]: Random House Canada , 2010.
Material Type
Book
Call Number
REF AA 75 HEA 2010
Availability
2 copies, 2 available
In Switch, the authors (business professor; teacher/pubisher) bring together research in psychology, sociology, and other fields to show how people can effect transformative change. For managers, executives and anyone else looking to make a change.
Author
Heath, Chip
Heath, Dan
Place of Publication
[Toronto, ON]
Publisher
Random House Canada
Publication Date
2010
Physical Description
Hardcover: 305 p.
Subject
Leadership/Coaching
Change Management
Abstract
In Switch, the authors (business professor; teacher/pubisher) bring together research in psychology, sociology, and other fields to show how people can effect transformative change. For managers, executives and anyone else looking to make a change.
ISBN
978-0307357274
Language
English
Material Type
Book
Call Number
REF AA 75 HEA 2010

Copies

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Creating a lean culture: Tools to sustain lean conversions

https://cwslc.andornot.com/en/permalink/catalog112917
Mann, David. New York, NY: Taylor & Francis Group , 2010. 2nd.
Material Type
Book
Call Number
REF AA 120 MAN 2010
Availability
4 copies, 4 available
"Creating a Lean Culture" provides rationale and a guide to implementing a lean management system.
Author
Mann, David
Edition
2nd
Place of Publication
New York, NY
Publisher
Taylor & Francis Group
Publication Date
2010
Physical Description
Softcover: 296 p.
Subject
Lean Leader Development
Abstract
"Creating a Lean Culture" provides rationale and a guide to implementing a lean management system.
ISBN
9781439811412
Language
English
Material Type
Book
Call Number
REF AA 120 MAN 2010

Copies

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Wayfinding for health care

https://cwslc.andornot.com/en/permalink/catalog113132
Cooper, Randy. Chicago, IL: Health Forum, Inc. , 2010.
Material Type
Book
Call Number
REF JB 100 COO 2010
Availability
1 copy, 1 available
This book enables executive and department-level manageres to plan, develop, and implement wayfinding programs that better serve their patients, visitors and staff. It helps project leaders to justify a financial investment in wayfinding, identify, prioritize and document facility needs build a way…
Author
Cooper, Randy
Place of Publication
Chicago, IL
Publisher
Health Forum, Inc.
Publication Date
2010
Physical Description
Softcover: 154 p.
Subject
Health Care Delivery Systems
Hospitals Services
Abstract
This book enables executive and department-level manageres to plan, develop, and implement wayfinding programs that better serve their patients, visitors and staff. It helps project leaders to justify a financial investment in wayfinding, identify, prioritize and document facility needs build a wayfinding and signage standards manual for ongoing reference and provide direction for hiring qualified vendors and consultants who have the ability to accomplish facility goals.
ISBN
9781556483691
Language
English
Material Type
Book
Call Number
REF JB 100 COO 2010

Copies

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The handbook of quality and service improvement tools

https://cwslc.andornot.com/en/permalink/catalog113145
NHS Institute for Innovation and Improvement. Coventry, England: NHS Institute for Innovation and Improvement , 2010.
Material Type
Book
Call Number
REF JB 100 NHS 2010
Availability
3 copies, 3 available
The Handbook of Quality and Service Improvement Tools brings together into a single resource 75 proven tools, theories and techniques for quality and service improvement. The handbook is divided into two sections: 1) a project management guide and 2) quality and service improvement tools
Corporate Author
NHS Institute for Innovation and Improvement
Place of Publication
Coventry, England
Publisher
NHS Institute for Innovation and Improvement
Publication Date
2010
Physical Description
Softcover: 318 p.
Subject
Health Care Delivery Systems
Change Management
Abstract
The Handbook of Quality and Service Improvement Tools brings together into a single resource 75 proven tools, theories and techniques for quality and service improvement. The handbook is divided into two sections: 1) a project management guide and 2) quality and service improvement tools
ISBN
9781907045813
Language
English
Material Type
Book
Call Number
REF JB 100 NHS 2010

Copies

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On the mend: Revolutionizing healthcare to save lives and transform the industry

https://cwslc.andornot.com/en/permalink/catalog113147
Toussaint, John, Gerard, Roger A., Adams, Emily. Cambridge, MA: Lean Enterprise Institute , 2010.
Material Type
Book
Call Number
REF AA 120 TOU 2010
Availability
1 copy, 1 available
Part case study, part manifesto, this ground-breaking new book by a doctor and a healthcare executive uses real-life anecdotes and the logic of lean thinking to make a convincing argument that a revolutionary new kind of healthcare - lean healthcare - is urgently needed and eminently doable.; In On…
Author
Toussaint, John
Gerard, Roger A.
Adams, Emily
Place of Publication
Cambridge, MA
Publisher
Lean Enterprise Institute
Publication Date
2010
Physical Description
Hardcover: 177 p.
Subject
Lean Leader Development
Change Management
Abstract
Part case study, part manifesto, this ground-breaking new book by a doctor and a healthcare executive uses real-life anecdotes and the logic of lean thinking to make a convincing argument that a revolutionary new kind of healthcare - lean healthcare - is urgently needed and eminently doable.
In On the Mend: Revolutionizing Healthcare to Save Lives and Transform the Industry John Toussaint, MD, former CEO of ThedaCare, and Roger A. Gerard, PhD, its chief learning officer, candidly describe the triumphs and stumbles of a seven-year journey to lean healthcare, an effort that continues today and that has slashed medical errors, improved patient outcomes, raised staff morale, and saved $27 million dollars in costs without layoffs.
ISBN
9781934109274
Language
English
Material Type
Book
Call Number
REF AA 120 TOU 2010

Copies

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EQ fitness handbook: You in relationship: 300 daily practices to build EQ fitness

https://cwslc.andornot.com/en/permalink/catalog113680
Johnson, Jan. Seattle, WA: Learning in Action Technologies , 2010. Rev.
Material Type
Book
Call Number
REF AA 75 JOH 2010
Availability
20 copies, 18 available
This handbook is written for individuals who are serious about their own development and want to make a targeted, focused effort to build the core dimensions of their Emotional Intelligence (EQ) and thereby enhance their capacity to enjoy a wide range of relationships. If offers a brief description…
Author
Johnson, Jan
Edition
Rev.
Place of Publication
Seattle, WA
Publisher
Learning in Action Technologies
Publication Date
2010
Physical Description
221 p.
Subject
Emotional Health
Personal Development
Abstract
This handbook is written for individuals who are serious about their own development and want to make a targeted, focused effort to build the core dimensions of their Emotional Intelligence (EQ) and thereby enhance their capacity to enjoy a wide range of relationships. If offers a brief description of each of the the three core capacities that characterize emotional intelligence - self-reflection, empathy, and self-regulation - and specific practices that can be incorporated into our daily lives to increase our emotional intelligence in different key dimensions.
ISBN
9780578045917
Language
English
Material Type
Book
Call Number
REF AA 75 JOH 2010

Copies

Copy 8 BC Children's and Women's Study and Learning Commons Missing On Loan, due Friday, March 10, 2017
Copy 16 BC Children's and Women's Study and Learning Commons On Loan, due Thursday, April 2, 2020
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The Happiness Advantage: The Seven Principles of Positive Psychology That Fuel Success and Performance at Work

https://cwslc.andornot.com/en/permalink/catalog123896
Achor, Shawn. New York, NY: Currency , 2010.
Material Type
Book
Call Number
REF AA 75 ACH 2010
Availability
2 copies, 1 available
Happiness is not the belief that we don?t need to change; it is the realization that we can.; Our most commonly held formula for success is broken. Conventional wisdom holds that once we succeed, we?ll be happy; that once we get that great job, win that next promotion, lose those five pounds, happi…
Author
Achor, Shawn
Place of Publication
New York, NY
Publisher
Currency
Publication Date
2010
Physical Description
Paperback, 236 pages
Subject
Leadership/Coaching
Work Performance
Psychology
Abstract
Happiness is not the belief that we don?t need to change; it is the realization that we can.
Our most commonly held formula for success is broken. Conventional wisdom holds that once we succeed, we?ll be happy; that once we get that great job, win that next promotion, lose those five pounds, happiness will follow. But the science reveals this formula to be backward: Happiness fuels success, not the other way around.
Research shows that happy employees are more productive, more creative, and better problem solvers than their unhappy peers. And positive people are significantly healthier and less stressed and enjoy deeper social interaction than the less positive people around them.
Drawing on original research?including one of the largest studies of happiness ever conducted?and work in boardrooms and classrooms across forty-two countries, Shawn Achor shows us how to rewire our brains for positivity and optimism to reap the happiness advantage in our lives, our careers, and even our health.
ISBN
9780-307-591548
Language
English
Material Type
Book
Call Number
REF AA 75 ACH 2010

Copies

Copy 1 BC Children's and Women's Study and Learning Commons REF On Loan, due Tuesday, May 14, 2024
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Training on Trial: How Workplace Learning Must Reinvent Itself to Remain Relevant

https://cwslc.andornot.com/en/permalink/catalog123898
Kirkpatrick, Jim D, Kayser, Wendy. New York: AMACOM , 2010.
Material Type
Book
Call Number
REF AA 83 KIR 2010
Availability
1 copy, 1 available
While upbeat lingo abounds about ?complementing strategic objectives? and ?driving productivity,? the fact is that most training does not make a significant enough impact on business results, and when it does, training professionals fail to make a convincing case about the value added to the bottom…
Author
Kirkpatrick, Jim D
Kayser, Wendy
Place of Publication
New York
Publisher
AMACOM
Publication Date
2010
Physical Description
Paperback, 239 pages
Subject
Leadership/Coach
Mindful Change
Workplace Learning
Abstract
While upbeat lingo abounds about ?complementing strategic objectives? and ?driving productivity,? the fact is that most training does not make a significant enough impact on business results, and when it does, training professionals fail to make a convincing case about the value added to the bottom line. The vaunted ?business partnership model? has yet to be realized―and in tough economic times, when the training budget is often the first to be cut, training is on trial for its very existence. Using a courtroom trial as a metaphor, Training on Trial seeks to get to the truth about why training fails and puts the business partnership model to work for real. Readers on both sides of the ?courtroom? will learn how to stop viewing training as a cost center, and bridge the gulf between what learning functions deliver and what business units need to execute their strategies. A thought-provoking read for trainers and business unit leaders alike, Training on Trial provides a new application of the Kirkpatrick Four-Level Evaluation Model and a multitude of tips and techniques that allow lessons learned to be put into action now.
Challenging leaders to cultivate both their inner and outer skills necessary for success, Still Moving weaves together the ?being? and ?doing? states of leading change and emphasises the importance of a mindful stance and deep systemic perception within a leader. With the goal of collaborative, sustainable change, the book delves into a variety of important topics, including present-moment awareness, intentional response, edge and tension and emergent change. Compelling and provocative, Still Moving questions the conventional wisdom of much change theory and asks that leaders first work on their inner source in order to more effortlessly change the world around them.
ISBN
9780-8144-38145
Language
English
Material Type
Book
Call Number
REF AA 83 KIR 2010

Copies

Copy 1 BC Children's and Women's Study and Learning Commons REF Available
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The Chief Learning Officer

https://cwslc.andornot.com/en/permalink/catalog123900
Elkeles, Tamar, Phillips, Jack. London: Routledge , 2010.
Material Type
Book
Call Number
AA 85 ELK 2011
Availability
1 copy, 1 available
New business realities and customer demands, coupled with new technologies in a changing competitive landscape are causing corporate learning departments to rethink their value, role, and impact in the organization. In a constantly changing business landscape with limited resources and tight budget…
Author
Elkeles, Tamar
Phillips, Jack
Place of Publication
London
Publisher
Routledge
Publication Date
2010
Physical Description
Paperback 334pp
Subject
Learning
Development
Abstract
New business realities and customer demands, coupled with new technologies in a changing competitive landscape are causing corporate learning departments to rethink their value, role, and impact in the organization. In a constantly changing business landscape with limited resources and tight budgets, learning must be viewed as essential to a successful achievement of business goals. The individual driving this function, the Chief Learning Officer (CLO), is in a unique position to add significant value to the organization. The role of the CLO is to drive value, focusing on issues such as business alignment, managing resources, innovation, customer service and ROI. The challenge is to show value to the organization in terms that business leaders and financial analysts can understand and appreciate. Written from the perspective of the CLO, this book discusses nine important value-adding strategies, making up this critical role of the CLO of the future. At least twenty high profile CLOs provide their strategies on each of these issues.
This book is essential reading for both the training and HR communities who need to show the value and connect learning to the business. This book shows the value that can be achieved in the organization if it is managed and organized properly and the appropriate leadership is provided.
ISBN
9780-7506-79251
Material Type
Book
Call Number
AA 85 ELK 2011

Copies

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The Zuckerman parker handbook of developmental and behavioral pediatrics for primary care

https://cwslc.andornot.com/en/permalink/catalog112642
Augustyn, Marilyn, Zuckerman, Barry, Caronna, Elizabeth B. Philadelphia, PA: Lippincott Williams & Wilkins , 2011. 3rd ed.
Material Type
Book
Call Number
REF GK 100 AUG 2011
Availability
1 copy, 1 available
Written by leading experts in the field, this handbook provides the practicing pediatric clinician with quick reference to a wide range of diagnoses.
Author
Augustyn, Marilyn
Zuckerman, Barry
Caronna, Elizabeth B.
Edition
3rd ed.
Place of Publication
Philadelphia, PA
Publisher
Lippincott Williams & Wilkins
Publication Date
2011
Physical Description
Softcover: 501 p.
Subject
Children's Health. Pediatrics
Psychological
UBC MD Undergrad
Abstract
Written by leading experts in the field, this handbook provides the practicing pediatric clinician with quick reference to a wide range of diagnoses.
ISBN
9781608319145
Language
English
Material Type
Book
Call Number
REF GK 100 AUG 2011

Copies

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Give me a break: The art of making time work for you

https://cwslc.andornot.com/en/permalink/catalog112777
Culver, Hugh. Kaire Publishing , 2011.
Material Type
Book
Call Number
REF AA 74 CUL 2011
Availability
22 copies, 20 available
The always-on, striving for more, multitasking, 24/7 world we live in is having its toll. We are getting busier, but not happier. While the "time management" movement created more list-makers, it failed to address the heart of why "To-Do's" tended to trump time for family, and time to think, reflec…
Author
Culver, Hugh
Publisher
Kaire Publishing
Publication Date
2011
Physical Description
Paperback: 242 pages
Subject
Time Management
Leadership/Coaching
Abstract
The always-on, striving for more, multitasking, 24/7 world we live in is having its toll. We are getting busier, but not happier. While the "time management" movement created more list-makers, it failed to address the heart of why "To-Do's" tended to trump time for family, and time to think, reflect, and plan was replaced by a bulging email Inbox.The author presents a model for getting to the heart of why we never seem to have enough time and how to create the time we actually need. A past workaholic, successful business owner, and consultant to large corporations, Culver knows a lot about being busy and what defines success. His solution is to first redefine the beliefs that drive the behavior and from there reset priorities, create better systems, practice better habits, and finally, invest in reflection, review, and renewal.
ISBN
9780986765605
Language
English
Material Type
Book
Call Number
REF AA 74 CUL 2011

Copies

Copy 2 BC Children's and Women's Study and Learning Commons On Loan, due Tuesday, March 13, 2018
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Leading the lean healthcare journey: Driving culture change to increase value

https://cwslc.andornot.com/en/permalink/catalog112907
Wellman, Joan, Hagan, Patrick, Jeffries, Howard. New York, NY: Taylor & Francis Group , 2011.
Material Type
Book
Call Number
REF AA 120 WEL 2011
Availability
27 copies, 26 available
This book discusses ways to transform key personnel into change agents and engage all staff in a patient-focused culture dedicated to eliminating waste and improving all aspects of quality and care.
Author
Wellman, Joan
Hagan, Patrick
Jeffries, Howard
Place of Publication
New York, NY
Publisher
Taylor & Francis Group
Publication Date
2011
Physical Description
Paperback: 279 p.
Subject
Lean Leader Development
Abstract
This book discusses ways to transform key personnel into change agents and engage all staff in a patient-focused culture dedicated to eliminating waste and improving all aspects of quality and care.
ISBN
9781439828656
Language
English
Material Type
Book
Call Number
REF AA 120 WEL 2011

Copies

Copy 13 BC Children's and Women's Study and Learning Commons REF On Loan, due Monday, March 2, 2015
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Transforming health care: Virginia Mason Medical Center's pursuit of the perfect patient experience

https://cwslc.andornot.com/en/permalink/catalog112908
Kenney, Charles. New York, NY: Taylor & Francis Group , 2011.
Material Type
Book
Call Number
REF AA 120 KEN 2011
Availability
25 copies, 23 available
The manufacturing industry has employed the Toyota Production System to reduce waste, improve quality, reduce defects and increase worker productivity. In 2001, Virginia Mason Medical Center, an integrated healthcare delivery system in Seattle, Washington set out to achieve its vision to become The…
Author
Kenney, Charles
Place of Publication
New York, NY
Publisher
Taylor & Francis Group
Publication Date
2011
Physical Description
Hardcover: 222 p.
Subject
Lean Leader Development
Abstract
The manufacturing industry has employed the Toyota Production System to reduce waste, improve quality, reduce defects and increase worker productivity. In 2001, Virginia Mason Medical Center, an integrated healthcare delivery system in Seattle, Washington set out to achieve its vision to become The Quality Leader by adopting the Toyota Production System as its management method
ISBN
9781563273759
Language
English
Material Type
Book
Call Number
REF AA 120 KEN 2011

Copies

Copy 5 BC Children's and Women's Study and Learning Commons REF On Loan, due Thursday, July 9, 2015
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Womack, Jim. Cambridge, MA: Lean Enterprise Institute, Inc , 2011.
Material Type
Book
Call Number
REF AA 120 WOM 2011
Availability
5 copies, 5 available
In "Gemba Walks", Jim Womack shares his experiences of visiting companies and observing how people work together to create value. He offers insight on topics ranging from the application of specific tools, to the role of management in sustaining lean, as well as the long-term prospects for new way …
Author
Womack, Jim
Place of Publication
Cambridge, MA
Publisher
Lean Enterprise Institute, Inc
Publication Date
2011
Physical Description
Paperback: 348 p.
Subject
Lean Leader Development
Abstract
In "Gemba Walks", Jim Womack shares his experiences of visiting companies and observing how people work together to create value. He offers insight on topics ranging from the application of specific tools, to the role of management in sustaining lean, as well as the long-term prospects for new way of creating value.
ISBN
9781934109151
Language
English
Material Type
Book
Call Number
REF AA 120 WOM 2011

Copies

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Thinking LEAN at ThedaCare: Strategy deployment

https://cwslc.andornot.com/en/permalink/catalog112927
ThedaCare Center for Healthcare Value , 2011.
Material Type
Video
Call Number
REF AA 120 THE 2011
Availability
1 copy, 1 available
In this DVD, you will see ThedaCare's leading lean practices at their system-level boardroom (the "visual room") and at multiple locations throughout Appleton Medical Center. You will hear directly from the leading figures in the development of the ThedaCare Improvement System: Dr. John Toussaint, …
Publisher
ThedaCare Center for Healthcare Value
Publication Date
2011
Physical Description
DVD
Subject
Lean Leader Development
Abstract
In this DVD, you will see ThedaCare's leading lean practices at their system-level boardroom (the "visual room") and at multiple locations throughout Appleton Medical Center. You will hear directly from the leading figures in the development of the ThedaCare Improvement System: Dr. John Toussaint, CEO of the ThedaCare Center for Healthcare Value, and Dr. Dean Gruner, CEO of ThedaCare. You will also see and hear other leaders, from the hospital COO to a unit-level nursing manager, describe how strategy deployment creates alignment throughout the organization.
The DVD illustrates how ThedaCare's "true north" objectives are translated to multiple departments. You will also see how leaders use standardized visual boards to track key metrics, rapid improvement events, and staff suggestions - all aimed at providing the best patient care.
Language
English
Material Type
Video
Call Number
REF AA 120 THE 2011

Copies

Copy 1 BC Children's and Women's Study and Learning Commons REF Available
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Approach to internal medicine: A resource book for clinical practice

https://cwslc.andornot.com/en/permalink/catalog113342
Hui, David, Leung, Alexander, Padwal, Raj. New York, NY: Springer , 2011. 3rd ed.
Material Type
Book
Call Number
REF AB 60 HUI 2011
Availability
1 copy, 1 available
This book is written by trainees in internal medicine who understand the need for rapid access to accurate and concise clinical information. It has a practical approach to clinical problem solving.
Author
Hui, David
Leung, Alexander
Padwal, Raj
Edition
3rd ed.
Place of Publication
New York, NY
Publisher
Springer
Publication Date
2011
Subject
Internal Medicine -- Handbooks
UBC MD Undergrad
Abstract
This book is written by trainees in internal medicine who understand the need for rapid access to accurate and concise clinical information. It has a practical approach to clinical problem solving.
ISBN
9781441965042
Language
English
Material Type
Book
Call Number
REF AB 60 HUI 2011

Copies

Copy 1 BC Children's and Women's Study and Learning Commons REF Available
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Building peer accountability: Toolkit for improving communication and collaboration

https://cwslc.andornot.com/en/permalink/catalog113762
Nursing Executive Centre. Washington, DC: The Advisory Board Company , 2011.
Material Type
Book
Call Number
REF JC 500 NUR 2011
Availability
4 copies, 4 available
Toolkit contains seven exercises to teach frontline nurses to deliver timely and effective peer feedback.
Corporate Author
Nursing Executive Centre
Place of Publication
Washington, DC
Publisher
The Advisory Board Company
Publication Date
2011
Physical Description
Spiralbound softcover:62 pages
Subject
Nursing. Registered Nurse. RN
Leadership/Coaching
Abstract
Toolkit contains seven exercises to teach frontline nurses to deliver timely and effective peer feedback.
Language
English
Material Type
Book
Call Number
REF JC 500 NUR 2011

Copies

Copy 1 BC Children's and Women's Study and Learning Commons REF Available
Copy 2 BC Children's and Women's Study and Learning Commons REF Available
Copy 3 BC Children's and Women's Study and Learning Commons REF Available
Copy 4 BC Children's and Women's Study and Learning Commons REF Available
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Patient safety: A human factors approach

https://cwslc.andornot.com/en/permalink/catalog113868
Dekker, Sidney. Boca Raton, Fla.: CRC Press , 2011.
Material Type
Book
Call Number
REF JB 205 DEK 2011
Availability
1 copy, 1 available
Increased concern for patient safety has put the issue at the top of the agenda of practitioners, hospitals, and even governments. The risks to patients are many and diverse, and the complexity of the healthcare system that delivers them is huge. Yet the discourse is often oversimplified and underd…
Author
Dekker, Sidney
Place of Publication
Boca Raton, Fla.
Publisher
CRC Press
Publication Date
2011
Physical Description
Softcover, 262 p.
Subject
Safety
Hospital Safety
Abstract
Increased concern for patient safety has put the issue at the top of the agenda of practitioners, hospitals, and even governments. The risks to patients are many and diverse, and the complexity of the healthcare system that delivers them is huge. Yet the discourse is often oversimplified and underdeveloped. Written from a scientific, human factors perspective, Patient Safety: A Human Factors Approach delineates a method that can enlighten and clarify this discourse as well as put us on a better path to correcting the issues.
ISBN
9781439852255
Language
English
Material Type
Book
Call Number
REF JB 205 DEK 2011

Copies

Copy 1 BC Children's and Women's Study and Learning Commons REF Available
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