Browse and borrow resources that support the learning needs and professional development of C&W staff, clinicians, students and faculty.
A leading management consultant outlines seven organizational rules for improving effectiveness and increasing productivity at work and at home.
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In his first complete text on the ADKAR model, Jeff Hiatt explains the origin of the model and explores what drives each building block of ADKAR. Learn how to build awareness, create desire, develop knowledge, foster ability and reinforce changes in your organization. The ADKAR Model is changing h…
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Provides 100 sample workplace conversations designed to improve organizational communications in many situations including; reviewing, evaluating, planning, coaching, mentoring, data interpretation, decision-making, managing and supervising, reflection and celebration.
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This book provides an approach for delivering more effective—and cost effective—behavioral health services. It offeres solutions to help improve the service delivery process, fine-tune behavioral health care needs assessments, match the level of care you provide to patients' needs and…
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The Business of Kindness™ is a leading-edge approach aimed at enhancing wellness and sustainability for employees throughout the organization as well as for the organization itself.
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Originators and practitioners of such change methods as Future Search, Real Time Strategic Change, Gemba Kaizen, and Open Space Technology outline the distinctive aspects of their approaches, detail roles and responsibilities, share stories illustrating their use, and answer frequently asked questi…
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Questions are at the core of how we listen, behave, think, and relate--as individuals and organizations. Virtually everything we think and do is generated by questions. Questions push us into new territories. The future begins with our thinking, represented by the questions we ask ourselves. This b…
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Volunteers with the Child Life Department at BC Children's Hospital talk about their experiences.
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This book explores what it takes to eliminate interpersonal mush and create a climate in which people can feel free to say what they really mean, where goals and plans are truly agreed to, teams genuinely pull together, and real learning takes place. The author shows leaders at all levels how to cr…
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This book presents the tools and techniques needed to build sustained partnerships and make collaborative organizations work. It discusses the model of the four selves - the Aware, Curious, Appreciative, and Descriptive Self -and how it can be used to facilitate clear communication and collaboratio…
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In this resource the author explores activies and games as an instructional method for teaching adults. It shows you how to customize more than thirty different kinds of games and activiites that fit the circumstances perfectly and that can be designed in mere minutes.
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This book debunks the accepted wisdom that video games are harmful to children. Instead, he contends that games can teach a multitude of skills, including problem solving, language and cognitive skills, strategic thinking, multitasking, and parallel processing.
Copy 1 BC Children's and Women's Study and Learning Commons | On Loan, due Monday, September 11, 2023 |
rom the author of "Change Management: the people side of change" comes a book just for employees.; After years of research with hundreds of organizations, employees now have the tools to succeed during organizational change. Practical information and real-life examples offer understanding about why…
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For many who work in health care today, overwhelming business pressures and perceived barriers to change have nearly extinguished their flame of passion to help others. In this book, author Quint Studer shares his personal story and provides specific prescriptive tools and practices to create and s…
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An easy-to-use resource guide on ways to effectively convey health information. Whether you are a health provider, public health specialist, health educator, practice manager, literacy teacher, professor, student, or librarian, this book is for you.
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Language is the primary tool by which we communicate. Kegan and Lahey argue, though, that the words we use do more than represent feelings and attitudes. The very choice itself of one word or expression over another can determine feelings and attitudes and--most importantly--actions. In order to d…
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DVD contains a complete 3D model of the entire skeleton with muscles, ligaments, bones, arteries, and nerves, all presented in eight different views. Through the use of advanced medical imaging and computer graphic techniques, every visible feature has been labeled and provides access to an extensi…
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In the revised and updated edition of Lean Thinking: Banish Waste and Create Wealth in Your Corporation, authors James P. Womack and Daniel T. Jones provide a thoughtful expansion upon their value-based business system based on the Toyota model. Along the way they update their action plan in light …
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"Making Hospitals Work" provides a roadmap to healthcare leaders who are seeking to create a lean hospital.
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