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5S for the office: Organizing the workplace to eliminate waste

https://cwslc.andornot.com/en/permalink/catalog120126
Fabrizio, Thomas A., Tapping, Don. New York, NY: Productivity Press , 2006. 1st ed.
Material Type
Book
Call Number
AA 74 FAB 2006
Although office and administrative activities are usually 60 percent of the production costs in most manufacturing organizations, these areas often get excluded during lean initiatives. To achieve lean, office activities must fully support shop floor manufacturing operations to eliminate waste. The…
Author
Fabrizio, Thomas A.
Tapping, Don
Edition
1st ed.
Place of Publication
New York, NY
Publisher
Productivity Press
Publication Date
2006
Physical Description
Paperback, 188 p., ill
Subject
Time Management
Communication
Abstract
Although office and administrative activities are usually 60 percent of the production costs in most manufacturing organizations, these areas often get excluded during lean initiatives. To achieve lean, office activities must fully support shop floor manufacturing operations to eliminate waste. The adoption of 5S throughout all office and administrative functions is the first step to increase efficiency.
In 5S for the Office: Organizing the Workplace to Eliminate Waste, Tom Fabrizio and Don Tapping bring the concepts of the 5S System -- effective tools for the elimination of waste on the shop floor -- into the office environment. The activities at the heart of 5S for the Office (organizing, ordering, cleaning, standardizing, and sustaining all of these) are completely logical. They are the basic rules for managing any effective workplace. However, it is the systematic method with which the 5S system approaches these activities that makes it unique.
This book is a blueprint for building a Lean foundation for your office
Readers of this book can immediately apply the concepts of 5S to their office and administrative activities, resulting in the elimination of waste, reduced production costs, and increased profits.
To introduce the 5S system and sell its use to executives as well as workers, consider purchasing
ISBN
9781563273186
Language
English
Material Type
Book
Call Number
AA 74 FAB 2006
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The 7 habits of highly effective people: Powerful lessons in personal change

https://cwslc.andornot.com/en/permalink/catalog113327
Covey, Stephen. New York, NY: Simon & Schuster , 2004. 2nd ed. [25th Anniversary].
Material Type
Book
Call Number
REF AA 75 COV 2004
Availability
5 copies, 2 available
A leading management consultant outlines seven organizational rules for improving effectiveness and increasing productivity at work and at home.
Author
Covey, Stephen
Edition
2nd ed. [25th Anniversary]
Place of Publication
New York, NY
Publisher
Simon & Schuster
Publication Date
2004
Subject
Leadership/Coaching
Abstract
A leading management consultant outlines seven organizational rules for improving effectiveness and increasing productivity at work and at home.
ISBN
9781451639612
Language
English
Material Type
Book
Call Number
REF AA 75 COV 2004

Copies

Copy 3 BC Children's and Women's Study & Learning Commons REF On Loan, due Wednesday, April 22, 2015
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2015 handbook of emergency cardiovascular care for healthcare providers

https://cwslc.andornot.com/en/permalink/catalog113897
American Heart Association, Heart & Stroke Foundation. , 2015.
Material Type
Book
This handbook contains the 2015 Canadian guidelines for resuscitation and first aid. It is intended to be used by healthcare professionals in emergency, intensive care, or critical care departments; emergency medical care providers; first responders; and AHA and other healthcare instructors. The ha…
Author
American Heart Association
Heart & Stroke Foundation
Publication Date
2015
Physical Description
Pocket-sized, spiral bound, 6.25" x 4" book; 216 pages.
Abstract
This handbook contains the 2015 Canadian guidelines for resuscitation and first aid. It is intended to be used by healthcare professionals in emergency, intensive care, or critical care departments; emergency medical care providers; first responders; and AHA and other healthcare instructors. The handbook is organized into sections for basic, advanced adult, and pediatric life support and newborn resuscitation. It provides algorithms for BCLS, ACLS and PALS, protocols, sequences, drug dosages, and more.
ISBN
9781926969367
Language
English
Material Type
Book
Images
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Achieving top-of-license nursing practice: Best practices for elevating the impact of the frontline nurse

https://cwslc.andornot.com/en/permalink/catalog113764
Nursing Executive Centre. Washington, DC: The Advisory Board Company , 2013.
Material Type
Book
Call Number
REF JC 500 NUR 2013
Availability
9 copies, 9 available
This resources explores the 20 best practices for ensuring frontline nurses have the time and interprofessional support they need to practice to the full extent of their training and skills.
Corporate Author
Nursing Executive Centre
Place of Publication
Washington, DC
Publisher
The Advisory Board Company
Publication Date
2013
Physical Description
Spiralbound softcover: 134 pages
Subject
Nursing. Registered Nurse. RN
Leadership/Coaching
Abstract
This resources explores the 20 best practices for ensuring frontline nurses have the time and interprofessional support they need to practice to the full extent of their training and skills.
Language
English
Material Type
Book
Call Number
REF JC 500 NUR 2013

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ACoRN: Acute care of at-risk newborns: A resource and learning tool for health care professionals

https://cwslc.andornot.com/en/permalink/catalog123249
Perinatal Services BC. [Vancouver, BC?]: McCallum Printing Group, Inc. , 2021. 2nd Edition.
Material Type
Book
Call Number
REF EB 800 ACO 2021
The Acute Care of at-Risk Newborns (ACoRN) program trains health care providers to stabilize that most challenging and enigmatic of medical patients: the unwell newborn. Early assessment, intervention, and management of at-risk or unstable infants can be critical for their survival and long-term he…
Author
Perinatal Services BC
Edition
2nd Edition
Place of Publication
[Vancouver, BC?]
Publisher
McCallum Printing Group, Inc.
Publication Date
2021
Physical Description
Hardcover: [437 p.]
Subject
Neonatal Assessment
Abstract
The Acute Care of at-Risk Newborns (ACoRN) program trains health care providers to stabilize that most challenging and enigmatic of medical patients: the unwell newborn. Early assessment, intervention, and management of at-risk or unstable infants can be critical for their survival and long-term health. Clinical care standards and educational programs to address these requirements are needed. ­The ACoRN program provides a unique, prioritized, and systematic approach to newborn stabilization for health care professionals with any degree of experience. ACoRN-trained providers learn to gather information, prioritize, intervene appropriately, and deliver high-quality care to at-risk and unwell newborns in any setting. Because research and practice have advanced dramatically in recent years, the need for a new ACoRN text, the program's centrepiece, became essential. Hence the development of this new edition, which reflects current guidelines and evidence-based best practices. ACoRN teaches the concepts and skills required to stabilize unwell newborns through system-based algorithms ('Sequences'), each with its own chapter: - Respiratory - Fluid and Glucose - Cardiovascular - Jaundice - Neurology - Thermoregulation - Surgical Conditions - Infection Each chapter includes educational objectives, key concepts, learning points, and at least one case scenario with questions and answers to reinforce content and learnings. Chapters describing newborn transition, the ACoRN process, supportive care, and safe transport round out the systems-based core. This book is written for any health professional who may be required to participate in the stabilization of sick or preterm babies within their scope of practice.
ISBN
9780197525227
Language
English
Material Type
Book
Call Number
REF EB 800 ACO 2021
Images
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ADKAR: A model for change in business, government and our community: How to implement successful change in our personal lives and professional careers

https://cwslc.andornot.com/en/permalink/catalog112880
Hiatt, Jeffrey M. Loveland, Colorado: Prosci Learning Center Publications , 2006.
Material Type
Book
Call Number
REF AA 130 HIA 2006
Availability
27 copies, 25 available
In his first complete text on the ADKAR model, Jeff Hiatt explains the origin of the model and explores what drives each building block of ADKAR. Learn how to build awareness, create desire, develop knowledge, foster ability and reinforce changes in your organization. The ADKAR Model is changing h…
Author
Hiatt, Jeffrey M.
Place of Publication
Loveland, Colorado
Publisher
Prosci Learning Center Publications
Publication Date
2006
Physical Description
Softcover: 144 p.
Subject
Change Management
Abstract
In his first complete text on the ADKAR model, Jeff Hiatt explains the origin of the model and explores what drives each building block of ADKAR. Learn how to build awareness, create desire, develop knowledge, foster ability and reinforce changes in your organization. The ADKAR Model is changing how we think about managing the people side of change, and provides a powerful foundation to help you succeed at change.
Notes
A= Awareness
D= Desire
K= Knowledge
A= Ability
R= Reinforcement
ISBN
9781930885509
Language
English
Material Type
Book
Call Number
REF AA 130 HIA 2006

Copies

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Approach to internal medicine: A resource book for clinical practice

https://cwslc.andornot.com/en/permalink/catalog113342
Hui, David, Leung, Alexander, Padwal, Raj. New York, NY: Springer , 2011. 3rd ed.
Material Type
Book
Call Number
REF AB 60 HUI 2011
Availability
1 copy, 1 available
This book is written by trainees in internal medicine who understand the need for rapid access to accurate and concise clinical information. It has a practical approach to clinical problem solving.
Author
Hui, David
Leung, Alexander
Padwal, Raj
Edition
3rd ed.
Place of Publication
New York, NY
Publisher
Springer
Publication Date
2011
Subject
Internal Medicine -- Handbooks
UBC MD Undergrad
Abstract
This book is written by trainees in internal medicine who understand the need for rapid access to accurate and concise clinical information. It has a practical approach to clinical problem solving.
ISBN
9781441965042
Language
English
Material Type
Book
Call Number
REF AB 60 HUI 2011

Copies

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Approach to internal medicine: A resource book for clinical practice

https://cwslc.andornot.com/en/permalink/catalog114541
Hui, David, Leung, Alexander A., Padwal, Raj. Cham, Switzerland: Springer , 2016. 4th ed.
Material Type
Book
Call Number
REF AB 60 HUI 2016
Availability
1 copy, 1 available
This fully updated 4th edition provides an integrated symptom- and issue-based approach with easy access to high yield clinical information. For each topic, carefully organized sections on different diagnoses, investigations, and treatments are designed to facilitate patient care and examination pr…
Author
Hui, David
Leung, Alexander A.
Padwal, Raj
Edition
4th ed.
Place of Publication
Cham, Switzerland
Publisher
Springer
Publication Date
2016
Physical Description
Paperback, 546 p., ill.
Subject
Internal Medicine -- Handbooks
UBC MD Undergrad
Internal Medicine
Abstract
This fully updated 4th edition provides an integrated symptom- and issue-based approach with easy access to high yield clinical information. For each topic, carefully organized sections on different diagnoses, investigations, and treatments are designed to facilitate patient care and examination preparation. Numerous clinical pearls and comparison tables are provided to help enhance learning, and international units (US and metric) are used to facilitate application in everyday clinical practice.
The book covers many highly important, rarely discussed topics in medicine (e.g., smoking cessation, obesity, transfusion reactions, needle stick injuries, code status discussion, interpretation of gram stain, palliative care), and new chapters on end-of-life care and depression have been added. The fourth edition includes many reader-friendly improvements such as better formatting, intuitive ordering of chapters, and incorporation of the most recent guidelines for each topic. Approach to Internal Medicine continues to serve as an essential reference for every medical student, resident, fellow, practicing physician, nurse, and physician assistant.
ISBN
9783319118208
Language
English
Material Type
Book
Call Number
REF AB 60 HUI 2016

Copies

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The art of evaluation: A resource for educators and trainers

https://cwslc.andornot.com/en/permalink/catalog112041
Fenwick, Tara J., Parsons, Jim. [Toronto, ON]: Thompson Educational Publishing, Inc. , 2009. 2nd ed.
Material Type
Book
Call Number
REF AA 400 FEN 2009
Availability
7 copies, 7 available
This book is a practical introduction to learner evaluation in the various contexts of adult education. The authors highlight and review the principles of evaluation, and provide strategies on how to implement evaluation in different learning situations. This book is a resource for educators, train…
Author
Fenwick, Tara J.
Parsons, Jim
Edition
2nd ed.
Place of Publication
[Toronto, ON]
Publisher
Thompson Educational Publishing, Inc.
Publication Date
2009
Physical Description
Softcover: 274 pp.
Subject
Leadership/Coaching
Program Evaluation
Abstract
This book is a practical introduction to learner evaluation in the various contexts of adult education. The authors highlight and review the principles of evaluation, and provide strategies on how to implement evaluation in different learning situations. This book is a resource for educators, trainers and others concerned about the critical role of evaluation in the learning process.
Notes
RESTRICTED TO PHSA LEADERSHIP COACHING PARTICIPANTS ONLY.
ISBN
978-1-55077-166-4
Language
English
Material Type
Book
Call Number
REF AA 400 FEN 2009

Copies

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Becoming the change: leadership behavior strategies for continuous improvement in healthcare

https://cwslc.andornot.com/en/permalink/catalog124762
Toussaint, John, Barnas, Kim, Adams, Emily. New York, NY: McGraw - Hill , 2021.
Material Type
Book
Call Number
REF AA 510 TOU 2021
Availability
4 copies, 4 available
Author
Toussaint, John
Barnas, Kim
Adams, Emily
Place of Publication
New York, NY
Publisher
McGraw - Hill
Publication Date
2021
Physical Description
252 pp
Subjects
Leadership
Health Services Administration
Organizational Innovation
Organizational Culture
ISBN
9781260461688
Language
English
Material Type
Book
Call Number
REF AA 510 TOU 2021

Copies

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The Behaviour Change Wheel: A Guide to Designing Interventions

https://cwslc.andornot.com/en/permalink/catalog123831
Michie, Susan, Atkins, Lou, West, Robert. [United Kingdom]: Wiley Blackwell , 2014.
Material Type
Book
Call Number
REF KT 200 MIC 2014
Availability
2 copies, 2 available
This is a practical guide to designing and evaluating behaviour change interventions and policies. It is based on the Behaviour Change Wheel, a synthesis of 19 behaviour change frameworks that draw on a wide range of disciplines and approaches.; The guide is for policy makers, practitioners, interv…
Author
Michie, Susan
Atkins, Lou
West, Robert
Editor
Graham, Ian D
Place of Publication
[United Kingdom]
Publisher
Wiley Blackwell
Publication Date
2014
Physical Description
329 pages
Subjects
Knowledge
Designing Intervetions
Practice Guideline
Abstract
This is a practical guide to designing and evaluating behaviour change interventions and policies. It is based on the Behaviour Change Wheel, a synthesis of 19 behaviour change frameworks that draw on a wide range of disciplines and approaches.
The guide is for policy makers, practitioners, intervention designers and researchers and introduces a systematic, theory-based method, key concepts and practical tasks.
ISBN
9781-912141-005
Language
English
Material Type
Book
Call Number
REF KT 200 MIC 2014

Copies

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Being buddha at work: 108 ancient truths on change, stress, money & success

https://cwslc.andornot.com/en/permalink/catalog112929
Metcalf, Franz, Gallagher, BJ. San Francisco, CA: Berrett-Koehler , 2012.
Material Type
Book
Call Number
REF AA 75 MET 2012
Availability
2 copies, 2 available
"Being Buddah at Work" explores and answers 101 dilemmas that we encounter at work, with topics ranging from time management, goal-setting, conflict to job dissatisfaction, unemployment, and even workplace trysts. The authors emphasize practical learning and coping, not esoteric insights or metaphy…
Author
Metcalf, Franz
Gallagher, BJ
Place of Publication
San Francisco, CA
Publisher
Berrett-Koehler
Publication Date
2012
Physical Description
Paperback: 176 p.
Subject
Leadership/Coaching
Abstract
"Being Buddah at Work" explores and answers 101 dilemmas that we encounter at work, with topics ranging from time management, goal-setting, conflict to job dissatisfaction, unemployment, and even workplace trysts. The authors emphasize practical learning and coping, not esoteric insights or metaphysics, applying concrete solutions from Buddhist teachings to real problems.
ISBN
9781609942922
Language
English
Material Type
Book
Call Number
REF AA 75 MET 2012

Copies

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Best practice guidelines for mental health disorders in the perinatal period

https://cwslc.andornot.com/en/permalink/catalog112945
BC Reproductive Mental Health Program, Perinatal Services BC. [Vancouver, BC?]: BC Reproductive Mental Health , 2014.
Website
http://www.perinatalservicesbc.ca/Documents/Guidelines-Standards/Maternal/MentalHealthDisordersGuideline.pdf
Material Type
Book
Call Number
REF GH 200 BCR 2014
Availability
1 copy, 1 available
These guidelines are designed to support healthcare clinicians with early detection and treatment of mental health disorders in pregnant and postpartum women.; The guidelines include:; • an overview of mental health disorders in the perinatal period;; • four common disorders: depression, …
  1 image     1 website  
Website
http://www.perinatalservicesbc.ca/Documents/Guidelines-Standards/Maternal/MentalHealthDisordersGuideline.pdf
Corporate Author
BC Reproductive Mental Health Program
Perinatal Services BC
Place of Publication
[Vancouver, BC?]
Publisher
BC Reproductive Mental Health
Publication Date
2014
Physical Description
Softcover: 90 p.
Subject
Pregnancy/Childbirth. Obstetrics
Mental Health/Illness
Prenatal Care
Mental Health
Anxiety
Abstract
These guidelines are designed to support healthcare clinicians with early detection and treatment of mental health disorders in pregnant and postpartum women.
The guidelines include:
• an overview of mental health disorders in the perinatal period;
• four common disorders: depression, anxiety disorders, bipolar disorder, and psychotic disorders, including postpartum psychosis; and
• education and prevention, screening and diagnosis, treatment, and recommendations for each disorder.
Notes
Please note that the version for sale is in BLACK & WHITE only.
Language
English
Material Type
Book
Call Number
REF GH 200 BCR 2014

Copies

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Websites
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Best practices in change management: 822 participants share lessons and best practices in change management

https://cwslc.andornot.com/en/permalink/catalog112961
Loveland, Colorado: Prosci Inc , 2014. 2014 ed.
Material Type
Book
Call Number
REF AA 130 BES 2014
Availability
1 copy, 1 available
This edition aggregates the findings from the 2013 study and previous studies (1998, 2000, 2003, 2005, 2007, 2009, and 2011) to form a compendium of benchmarking findings and one of the most comprehensive bodies of knowledge on change management.
Edition
2014 ed.
Place of Publication
Loveland, Colorado
Publisher
Prosci Inc
Publication Date
2014
Physical Description
Softcover: 258 p.
Subject
Change Management
Abstract
This edition aggregates the findings from the 2013 study and previous studies (1998, 2000, 2003, 2005, 2007, 2009, and 2011) to form a compendium of benchmarking findings and one of the most comprehensive bodies of knowledge on change management.
ISBN
9781930885646
Language
English
Material Type
Book
Call Number
REF AA 130 BES 2014

Copies

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Biotechniques: The International Journal of Life Science Methods

https://cwslc.andornot.com/en/permalink/catalog114500
Website
UBC Users:
http://gw2jh3xr2c.search.serialssolutions.com/?SS_searchTypeJournal=yes&V=1.0&L=GW2JH3XR2C&S=AC_T_B&C=bio+techniques
Alternate Title
Bio techniques
Place of Publication
New York, NY
Publisher
Informa BioSciences
Publication Date
1983 to present
ISSN
0736-6205
Language
English
Material Type
Serial
Frequency
Monthly
Holdings
CFRI/Study & Learning Commons - Print: v.16:1-v.47:5+suppl. (1994-2009)
Missing: v.19:1 (1995); v.21:4 (1996); v.29:1 (2000); v.31:5 (2001); v.32:1,4 (2002); v.41:4-5 (2006); v.42:3,5 (2007); v. 43:2 (2007); v.46:1,3-5 (2009); v.47:6 (2009).
Online: 1996-
Websites
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Change management: The people side of change

https://cwslc.andornot.com/en/permalink/catalog112960
Hiatt, Jeffrey M., Creasey, Timothy J. Loveland, Colorado: Prosci Inc , 2012.
Material Type
Book
Call Number
REF AA 130 CRE 2013
Availability
5 copies, 4 available
This book represents comprehensive coverage of change management concepts - Individual Change Management, Organizational Change Management and Change Competency.
Author
Hiatt, Jeffrey M.
Creasey, Timothy J.
Place of Publication
Loveland, Colorado
Publisher
Prosci Inc
Publication Date
2012
Physical Description
Softcover: 148 p.
Subject
Change Management
Abstract
This book represents comprehensive coverage of change management concepts - Individual Change Management, Organizational Change Management and Change Competency.
ISBN
9781930885615
Language
English
Material Type
Book
Call Number
REF AA 130 CRE 2013

Copies

Copy 3 BC Children's and Women's Study & Learning Commons REF On Loan, due Tuesday, March 28, 2023
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Change your questions change your life: 10 powerful tools for life and work

https://cwslc.andornot.com/en/permalink/catalog111324
Adams, Marilee. San Francisco: CA: Berrett-Koehler Publishers, Inc. , 2009. 2nd Edition.
Material Type
Book
Call Number
REF AA 75 ADA 2009
Availability
48 copies, 38 available
Questions are at the core of how we listen, behave, think, and relate--as individuals and organizations. Virtually everything we think and do is generated by questions. Questions push us into new territories. The future begins with our thinking, represented by the questions we ask ourselves. This b…
Author
Adams, Marilee
Edition
2nd Edition
Place of Publication
San Francisco: CA
Publisher
Berrett-Koehler Publishers, Inc.
Publication Date
2009
Physical Description
Paperback: 196 pages
Subject
Leadership/Coaching
Abstract
Questions are at the core of how we listen, behave, think, and relate--as individuals and organizations. Virtually everything we think and do is generated by questions. Questions push us into new territories. The future begins with our thinking, represented by the questions we ask ourselves. This book shows readers how to consistently choose the questions that can lead them to success, both personally and professionally. This technique, called "QuestionsThinking, stimulates innovation, accelerate productivity, and create more rewarding relationships.
Notes
RESTRICTED TO PHSA LEADERSHIP COACHING PARTICIPANTS ONLY.
ISBN
9781576756003
Language
English
Material Type
Book
Call Number
REF AA 75 ADA 2009

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Change your questions change your life: 10 powerful tools for life and work

https://cwslc.andornot.com/en/permalink/catalog123809
Adams, Marilee. San Francisco: CA: Berrett-Koehler Publishers, Inc. , 2015. 3rd Edition.
Material Type
Book
Call Number
REF AA 75 ADA 2015
Availability
1 copy, 1 available
Questions are at the core of how we listen, behave, think, and relate--as individuals and organizations. Virtually everything we think and do is generated by questions. Questions push us into new territories. The future begins with our thinking, represented by the questions we ask ourselves. This b…
Author
Adams, Marilee
Edition
3rd Edition
Place of Publication
San Francisco: CA
Publisher
Berrett-Koehler Publishers, Inc.
Publication Date
2015
Physical Description
Paperback: 233 pages
Subject
Leadership/Coaching
Abstract
Questions are at the core of how we listen, behave, think, and relate--as individuals and organizations. Virtually everything we think and do is generated by questions. Questions push us into new territories. The future begins with our thinking, represented by the questions we ask ourselves. This book shows readers how to consistently choose the questions that can lead them to success, both personally and professionally. This technique, called "QuestionsThinking, stimulates innovation, accelerate productivity, and create more rewarding relationships.
Notes
RESTRICTED TO PHSA LEADERSHIP COACHING PARTICIPANTS ONLY.
ISBN
9781-62656 6330
Language
English
Material Type
Book
Call Number
REF AA 75 ADA 2015

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The comprehensive textbook of healthcare simulation: Improving Healthcare Systems

https://cwslc.andornot.com/en/permalink/catalog124062
Deutsch, Ellen S, Perry, Shawna J, Gurnaney, Harshad G. New York, NY: Springer , 2021. 1st ed.
Material Type
Book
Call Number
REF AA 320 COM 2021
Availability
1 copy, 1 available
This book presents simulation as an essential, powerful tool to develop the best possible healthcare system for patients. It provides vital insights into the necessary steps for supporting and enhancing medical care through the simulation methodology.; Organized into four sections, the book begins …
Author
Deutsch, Ellen S
Perry, Shawna J
Gurnaney, Harshad G
Editor
Levine, Adam I.
De Maria Jr., Samuel
Schwartz, Andrew D., et all.
Edition
1st ed.
Place of Publication
New York, NY
Publisher
Springer
Publication Date
2021
Physical Description
Paperback, 240 p., ill.
Subject
Patient Simulation
Abstract
This book presents simulation as an essential, powerful tool to develop the best possible healthcare system for patients. It provides vital insights into the necessary steps for supporting and enhancing medical care through the simulation methodology.
Organized into four sections, the book begins with a discussion on the overarching principles of simulation and systems. Section two then delves into the practical applications of simulation, including developing new workflows, utilizing new technology, building teamwork, and promoting resilience. Following this, section three examines the transition of ideas and initiatives into everyday practices. Chapters in this section analyze complex interpersonal topics such as how healthcare clinical stakeholders, simulationists, and experts who are non-clinicians can collaborate. The closing section explores the potential future directions of healthcare simulation, as well as leadership engagement.
A new addition to theComprehensive Healthcare Simulation Series, Improving Healthcare Systems stimulates the critical discussion of new and innovative concepts and reinforces well-established and germane principles.
ISBN
97813-030-729721
Language
English
Material Type
Book
Call Number
REF AA 320 COM 2021

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Crucial Conversations: Tools for Talking When Stakes are High

https://cwslc.andornot.com/en/permalink/catalog123899
Rowland, Deborah. New York: McGraw Hill , 2012. 2nd.
Material Type
Book
Call Number
REF AA 84 PAT 2012
Availability
1 copy, 1 available
The book that revolutionized business communications has been updated for today?s workplace. Crucial Conversations provides powerful skills to ensure every conversation―especially difficult ones―leads to the results you want. Written in an engaging and witty style, the book teaches read…
Author
Rowland, Deborah
Edition
2nd
Place of Publication
New York
Publisher
McGraw Hill
Publication Date
2012
Physical Description
Paperback, 243 pages
Subject
Leadership/Coach
Mindful Change
Workplace Learning
Abstract
The book that revolutionized business communications has been updated for today?s workplace. Crucial Conversations provides powerful skills to ensure every conversation―especially difficult ones―leads to the results you want. Written in an engaging and witty style, the book teaches readers how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person.
ISBN
978007-1771320
Language
English
Material Type
Book
Call Number
REF AA 84 PAT 2012

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