Author

Elkeles, Tamar

Phillips, Jack

Place of Publication

London

Publisher

Routledge

Publication Date

2010

Physical Description

Paperback 334pp

Subject

Learning

Development

Abstract

New business realities and customer demands, coupled with new technologies in a changing competitive landscape are causing corporate learning departments to rethink their value, role, and impact in the organization. In a constantly changing business landscape with limited resources and tight budgets, learning must be viewed as essential to a successful achievement of business goals. The individual driving this function, the Chief Learning Officer (CLO), is in a unique position to add significant value to the organization. The role of the CLO is to drive value, focusing on issues such as business alignment, managing resources, innovation, customer service and ROI. The challenge is to show value to the organization in terms that business leaders and financial analysts can understand and appreciate. Written from the perspective of the CLO, this book discusses nine important value-adding strategies, making up this critical role of the CLO of the future. At least twenty high profile CLOs provide their strategies on each of these issues.

This book is essential reading for both the training and HR communities who need to show the value and connect learning to the business. This book shows the value that can be achieved in the organization if it is managed and organized properly and the appropriate leadership is provided.

ISBN

9780-7506-79251

Material Type

Book

Call Number

AA 85 ELK 2011

Copies

Author

Stone, Douglas

Patton, Bruce

Heen, Sheila

Fisher, Roger

Place of Publication

New York, NY

Publisher

Penguin Books

Publication Date

2010

Physical Description

Softcover, 352 p.

Subject

Communication

Relationships

Abstract

We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success

ISBN

9780143118442

Language

English

Material Type

Book

Status

Missing

Call Number

REF CF 100 STO 2010

Copies

Author

Miller, Ken

Edition

1st ed.

Place of Publication

Washington, DC

Publisher

Governing Books

Publication Date

2013

Physical Description

Paperback, 124 p., ill.

Subject

Communication

Leadership

Lean Leader Development

ISBN

9780872894808

Language

English

Material Type

Book

Call Number

AA 120 MIL 2013

Copies