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The 5 love languages: The secret to love that lasts

https://cwslc.andornot.com/en/permalink/catalog112887
Chapman, Gary. Chicago, IL: Northfield , 2010.
Material Type
Book
Call Number
REF CF 100 CHA 2010
Availability
1 copy, 1 available
This book helps couples in identifying, understanding, and speaking their spouse's primary love language-quality time, words of affirmation, gifts, acts of service, or physical touch.
Author
Chapman, Gary
Place of Publication
Chicago, IL
Publisher
Northfield
Publication Date
2010
Physical Description
Paperback: 202 p.
Subject
Relationships
Leadership/Coaching
Abstract
This book helps couples in identifying, understanding, and speaking their spouse's primary love language-quality time, words of affirmation, gifts, acts of service, or physical touch.
ISBN
9780802473158
Language
English
Material Type
Book
Call Number
REF CF 100 CHA 2010

Copies

Copy 1 BC Children's and Women's Study and Learning Commons MISSING Available
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5S for the office: Organizing the workplace to eliminate waste

https://cwslc.andornot.com/en/permalink/catalog120126
Fabrizio, Thomas A., Tapping, Don. New York, NY: Productivity Press , 2006. 1st ed.
Material Type
Book
Call Number
AA 74 FAB 2006
Availability
1 copy, 1 available
Although office and administrative activities are usually 60 percent of the production costs in most manufacturing organizations, these areas often get excluded during lean initiatives. To achieve lean, office activities must fully support shop floor manufacturing operations to eliminate waste. The…
Author
Fabrizio, Thomas A.
Tapping, Don
Edition
1st ed.
Place of Publication
New York, NY
Publisher
Productivity Press
Publication Date
2006
Physical Description
Paperback, 188 p., ill
Subject
Time Management
Communication
Abstract
Although office and administrative activities are usually 60 percent of the production costs in most manufacturing organizations, these areas often get excluded during lean initiatives. To achieve lean, office activities must fully support shop floor manufacturing operations to eliminate waste. The adoption of 5S throughout all office and administrative functions is the first step to increase efficiency.
In 5S for the Office: Organizing the Workplace to Eliminate Waste, Tom Fabrizio and Don Tapping bring the concepts of the 5S System -- effective tools for the elimination of waste on the shop floor -- into the office environment. The activities at the heart of 5S for the Office (organizing, ordering, cleaning, standardizing, and sustaining all of these) are completely logical. They are the basic rules for managing any effective workplace. However, it is the systematic method with which the 5S system approaches these activities that makes it unique.
This book is a blueprint for building a Lean foundation for your office
Readers of this book can immediately apply the concepts of 5S to their office and administrative activities, resulting in the elimination of waste, reduced production costs, and increased profits.
To introduce the 5S system and sell its use to executives as well as workers, consider purchasing
ISBN
9781563273186
Language
English
Material Type
Book
Call Number
AA 74 FAB 2006

Copies

Copy 1 BC Children's and Women's Study and Learning Commons Available
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ADKAR: A model for change in business, government and our community: How to implement successful change in our personal lives and professional careers

https://cwslc.andornot.com/en/permalink/catalog112880
Hiatt, Jeffrey M. Loveland, Colorado: Prosci Learning Center Publications , 2006.
Material Type
Book
Call Number
REF AA 130 HIA 2006
Availability
27 copies, 25 available
In his first complete text on the ADKAR model, Jeff Hiatt explains the origin of the model and explores what drives each building block of ADKAR. Learn how to build awareness, create desire, develop knowledge, foster ability and reinforce changes in your organization. The ADKAR Model is changing h…
Author
Hiatt, Jeffrey M.
Place of Publication
Loveland, Colorado
Publisher
Prosci Learning Center Publications
Publication Date
2006
Physical Description
Softcover: 144 p.
Subject
Change Management
Abstract
In his first complete text on the ADKAR model, Jeff Hiatt explains the origin of the model and explores what drives each building block of ADKAR. Learn how to build awareness, create desire, develop knowledge, foster ability and reinforce changes in your organization. The ADKAR Model is changing how we think about managing the people side of change, and provides a powerful foundation to help you succeed at change.
Notes
A= Awareness
D= Desire
K= Knowledge
A= Ability
R= Reinforcement
ISBN
9781930885509
Language
English
Material Type
Book
Call Number
REF AA 130 HIA 2006

Copies

Copy 6 BC Children's and Women's Study and Learning Commons REF On Loan, due Wednesday, May 8, 2024
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Advanced cardiovascular life support (ACLS): Provider manual

https://cwslc.andornot.com/en/permalink/catalog123903
Heart & Stroke Foundation. [United States of America]: American Heart Association , 2020.
Material Type
Book
Call Number
REF EB 100 ACL 2020
Availability
15 copies, 8 available
Advanced Cardiovascular Life Support (ACLS) courses provide critical training to Canadian healthcare professionals. The Heart & Stroke ACLS course has been updated to reflect new science from the 2020 Guidelines Update for CPR and Emergency Cardiovascular Care (2020 Guidelines for CPR and ECC).; AC…
Corporate Author
Heart & Stroke Foundation
Place of Publication
[United States of America]
Publisher
American Heart Association
Publication Date
2020
Physical Description
Paperback, 202 pp
Subject
First Aid
CPR
Certification
Abstract
Advanced Cardiovascular Life Support (ACLS) courses provide critical training to Canadian healthcare professionals. The Heart & Stroke ACLS course has been updated to reflect new science from the 2020 Guidelines Update for CPR and Emergency Cardiovascular Care (2020 Guidelines for CPR and ECC).
ACLS builds on the foundation of basic life support (BLS) skills, emphasizing the importance of continuous, high-quality CPR. This advanced course highlights the importance of preventing cardiac arrest, high-performance team dynamics and communication, systems of care, recognition and intervention of cardiopulmonary arrest, immediate post-cardiac arrest, acute dysrhythmia, stroke, and acute coronary syndromes.
The ACLS Provider Manual is designed for a single user and is required for all students taking an ACLS course. Students will use this book to progress through the course and as a reference tool before and after the classroom session.
ISBN
9781-988892-726
Language
English
Material Type
Book
Call Number
REF EB 100 ACL 2020

Copies

Copy 1 BC Children's and Women's Study and Learning Commons REF On Loan, due Monday, April 17, 2023
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Beyond self-care for helping professionals : the expressive therapies continuum and the life enrichment model

https://cwslc.andornot.com/en/permalink/catalog124763
Hinz, Lisa D. New York, NY: Routledge , 2019.
Material Type
Book
Call Number
AA 74 HIN 2019
Availability
2 copies, 2 available
Beyond Self-Care for Helping Professionals is an innovative guide to professional self-care focused not just on avoiding the consequences of failing to take care of oneself, but on optimal health and positive psychology. This new volume builds upon the Expressive Therapies Continuum to introduce th…
  1 image     1 document  
Author
Hinz, Lisa D.
Place of Publication
New York, NY
Publisher
Routledge
Publication Date
2019
Physical Description
134p
Subjects
Self Care
Caregivers
Healthy Lifestyle
Abstract
Beyond Self-Care for Helping Professionals is an innovative guide to professional self-care focused not just on avoiding the consequences of failing to take care of oneself, but on optimal health and positive psychology. This new volume builds upon the Expressive Therapies Continuum to introduce the Life Enrichment Model, a strengths-based model that encourages mindful participation in a broad array of enriching experiences. By enabling therapists and other Helping Professionals to develop a rich emotional, intellectual, and creative foundation to their lives and clinical practices, this guide sets a new standard for self-care in the helping professions.
ISBN
9781138231016
Language
English
Material Type
Book
Call Number
AA 74 HIN 2019

Copies

Copy 1 BC Children's and Women's Study and Learning Commons REF Available
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Images
Documents

Beyond Self Care.jpg

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Biotechniques: The International Journal of Life Science Methods

https://cwslc.andornot.com/en/permalink/catalog114500
Website
UBC Users:
http://gw2jh3xr2c.search.serialssolutions.com/?SS_searchTypeJournal=yes&V=1.0&L=GW2JH3XR2C&S=AC_T_B&C=bio+techniques
Alternate Title
Bio techniques
Place of Publication
New York, NY
Publisher
Informa BioSciences
Publication Date
1983 to present
ISSN
0736-6205
Language
English
Material Type
Serial
Frequency
Monthly
Holdings
CFRI/Study & Learning Commons - Print: v.16:1-v.47:5+suppl. (1994-2009)
Missing: v.19:1 (1995); v.21:4 (1996); v.29:1 (2000); v.31:5 (2001); v.32:1,4 (2002); v.41:4-5 (2006); v.42:3,5 (2007); v. 43:2 (2007); v.46:1,3-5 (2009); v.47:6 (2009).
Online: 1996-
Websites
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BLS Basic life support: Provider manual

https://cwslc.andornot.com/en/permalink/catalog123201
American Heart Association, Heart & Stroke Foundation. [Ottawa, ON]: American Heart Association | Heart & Stroke Foundation , 2020.
Material Type
Book
Call Number
REF EB 270 AHA 2020
Availability
25 copies, 18 available
The Basic Life Support (BLS) for Healthcare Providers (HCP) is a classroom course that is designed to teach a variety of healthcare professionals how to recognize a number of life-threatening emergencies, how to provide CPR, how to use an AED and how to relieve choking in a safe, timely and effecti…
Website Notes
Click link to see Table of Contents
Corporate Author
American Heart Association
Heart & Stroke Foundation
Place of Publication
[Ottawa, ON]
Publisher
American Heart Association
Heart & Stroke Foundation
Publication Date
2020
Physical Description
Paperback: (112 p.: ill.).
Subject
Cardiopulmonary Resuscitation. CPR
First Aid
CPR
Certification
Abstract
The Basic Life Support (BLS) for Healthcare Providers (HCP) is a classroom course that is designed to teach a variety of healthcare professionals how to recognize a number of life-threatening emergencies, how to provide CPR, how to use an AED and how to relieve choking in a safe, timely and effective manner.
ISBN
9781988892603
Language
English
Material Type
Book
Call Number
REF EB 270 AHA 2020

Copies

Copy 4 BC Children's and Women's Study and Learning Commons REF On Loan, due Wednesday, April 24, 2024
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Building peer accountability: Toolkit for improving communication and collaboration

https://cwslc.andornot.com/en/permalink/catalog113762
Nursing Executive Centre. Washington, DC: The Advisory Board Company , 2011.
Material Type
Book
Call Number
REF JC 500 NUR 2011
Availability
4 copies, 4 available
Toolkit contains seven exercises to teach frontline nurses to deliver timely and effective peer feedback.
Corporate Author
Nursing Executive Centre
Place of Publication
Washington, DC
Publisher
The Advisory Board Company
Publication Date
2011
Physical Description
Spiralbound softcover:62 pages
Subject
Nursing. Registered Nurse. RN
Leadership/Coaching
Abstract
Toolkit contains seven exercises to teach frontline nurses to deliver timely and effective peer feedback.
Language
English
Material Type
Book
Call Number
REF JC 500 NUR 2011

Copies

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Change your questions change your life: 10 powerful tools for life and work

https://cwslc.andornot.com/en/permalink/catalog111324
Adams, Marilee. San Francisco: CA: Berrett-Koehler Publishers, Inc. , 2009. 2nd Edition.
Material Type
Book
Call Number
REF AA 75 ADA 2009
Availability
48 copies, 38 available
Questions are at the core of how we listen, behave, think, and relate--as individuals and organizations. Virtually everything we think and do is generated by questions. Questions push us into new territories. The future begins with our thinking, represented by the questions we ask ourselves. This b…
Author
Adams, Marilee
Edition
2nd Edition
Place of Publication
San Francisco: CA
Publisher
Berrett-Koehler Publishers, Inc.
Publication Date
2009
Physical Description
Paperback: 196 pages
Subject
Leadership/Coaching
Abstract
Questions are at the core of how we listen, behave, think, and relate--as individuals and organizations. Virtually everything we think and do is generated by questions. Questions push us into new territories. The future begins with our thinking, represented by the questions we ask ourselves. This book shows readers how to consistently choose the questions that can lead them to success, both personally and professionally. This technique, called "QuestionsThinking, stimulates innovation, accelerate productivity, and create more rewarding relationships.
Notes
RESTRICTED TO PHSA LEADERSHIP COACHING PARTICIPANTS ONLY.
ISBN
9781576756003
Language
English
Material Type
Book
Call Number
REF AA 75 ADA 2009

Copies

Copy 7 BC Children's and Women's Study and Learning Commons On Loan, due Tuesday, March 13, 2018
Copy 24 BC Children's and Women's Study and Learning Commons On Loan, due Monday, May 20, 2024
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Copy 27 BC Children's and Women's Study and Learning Commons On Loan, due Wednesday, May 15, 2024
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Change your questions change your life: 10 powerful tools for life and work

https://cwslc.andornot.com/en/permalink/catalog123809
Adams, Marilee. San Francisco: CA: Berrett-Koehler Publishers, Inc. , 2015. 3rd Edition.
Material Type
Book
Call Number
REF AA 75 ADA 2015
Availability
1 copy, 1 available
Questions are at the core of how we listen, behave, think, and relate--as individuals and organizations. Virtually everything we think and do is generated by questions. Questions push us into new territories. The future begins with our thinking, represented by the questions we ask ourselves. This b…
Author
Adams, Marilee
Edition
3rd Edition
Place of Publication
San Francisco: CA
Publisher
Berrett-Koehler Publishers, Inc.
Publication Date
2015
Physical Description
Paperback: 233 pages
Subject
Leadership/Coaching
Abstract
Questions are at the core of how we listen, behave, think, and relate--as individuals and organizations. Virtually everything we think and do is generated by questions. Questions push us into new territories. The future begins with our thinking, represented by the questions we ask ourselves. This book shows readers how to consistently choose the questions that can lead them to success, both personally and professionally. This technique, called "QuestionsThinking, stimulates innovation, accelerate productivity, and create more rewarding relationships.
Notes
RESTRICTED TO PHSA LEADERSHIP COACHING PARTICIPANTS ONLY.
ISBN
9781-62656 6330
Language
English
Material Type
Book
Call Number
REF AA 75 ADA 2015

Copies

Copy 1 BC Children's and Women's Study and Learning Commons REF Available
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Child Life Department volunteer manual

https://cwslc.andornot.com/en/permalink/catalog111078
Hochu, Joanne, Child Life Department, Volunteer Resources Department. [Vancouver, BC?]: BC Children's Hospital , 2008.
Material Type
Book
Call Number
REF JC 850 HOC 2008
Availability
1 copy, 1 available
Volunteers with the Child Life Department at BC Children's Hospital talk about their experiences.
Author
Hochu, Joanne
Child Life Department
Volunteer Resources Department
Place of Publication
[Vancouver, BC?]
Publisher
BC Children's Hospital
Publication Date
2008
Physical Description
Softcover booklet: 31 p.
Subject
Volunteers
Children's Hospitalization
Children's Health. Pediatrics
Family Centred Care
Abstract
Volunteers with the Child Life Department at BC Children's Hospital talk about their experiences.
Language
English
Material Type
Book
Call Number
REF JC 850 HOC 2008

Copies

Copy 1 BC Children's and Women's Study and Learning Commons Missing Available
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Chinese cancer patient peer navigator toolkit: A model for language-based peer navigation

https://cwslc.andornot.com/en/permalink/catalog112530
Kwong, Sandy. [Vancouver, BC?]: BC Cancer Agency , 2013.
Website
http://www.cw.bc.ca/library/pdf/2013PeerNavigatorToolkit.pdf
Material Type
Book
Call Number
REF FE 220 CHI 2013
Availability
1 copy, 1 available
This guide describes the principles and processes involved in the development of the Chinese Peer Navigator Program at the BC Cancer Agency, Vancouver Centre and the bilingual resources that are used with Chinese-speaking patients (Mandarin, Cantonese and English).; This program also reflects “be…
  1 image     1 website  
Website
http://www.cw.bc.ca/library/pdf/2013PeerNavigatorToolkit.pdf
Author
Kwong, Sandy
Place of Publication
[Vancouver, BC?]
Publisher
BC Cancer Agency
Publication Date
2013
Physical Description
Softcover: 27 p.
Subject
Cancer-Coping
Cancer
Abstract
This guide describes the principles and processes involved in the development of the Chinese Peer Navigator Program at the BC Cancer Agency, Vancouver Centre and the bilingual resources that are used with Chinese-speaking patients (Mandarin, Cantonese and English).
This program also reflects “best practice” standards and can be used for future groups or organizations who may wish to adapt it for future peer navigator programs.
Language
English
Chinese
Material Type
Book
Call Number
REF FE 220 CHI 2013

Copies

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Communicating risks and benefits: An evidence-based user's guide

https://cwslc.andornot.com/en/permalink/catalog111871
Fischhoff, Baruch, Brewer, Noel T., Downs, Julie S.(eds.). Maryland, USA: FDA, US Department of Health & Human Services , 2011.
Website
http://www.cw.bc.ca/library/pdf/Risk communication book remediated2.pdf
Material Type
Book
Online
Effective risk communication is essential to the well-being of any organization and those people who depend on it. Ineffective communication can cost lives, money, and reputations. Communicating Risks and Benefits: An Evidence-Based User's Guide provides the scientific foundations for effective …
Website
http://www.cw.bc.ca/library/pdf/Risk communication book remediated2.pdf
Website Notes
Click on the link above to view/print.
Author
Fischhoff, Baruch
Brewer, Noel T.
Downs, Julie S.(eds.)
Corporate Author
Food & Drug Administration (FDA), US Department of Health & Human Services
Place of Publication
Maryland, USA
Publisher
FDA, US Department of Health & Human Services
Publication Date
2011
Physical Description
PDF file: 242 p.
Subject
Leadership/Coaching
Communication
Abstract
Effective risk communication is essential to the well-being of any organization and those people who depend on it. Ineffective communication can cost lives, money, and reputations. Communicating Risks and Benefits: An Evidence-Based User's Guide provides the scientific foundations for effective communication.
Language
English
Material Type
Book
Online
Websites
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Courage to teach: Exploring the inner landscape of a teacher's life

https://cwslc.andornot.com/en/permalink/catalog109637
Palmer, Parker J. San Francisco, CA: Jossey-Bass , 1998.
Material Type
Book
Call Number
REF AA 80 PAL 1998 c.1
Availability
1 copy, 1 available
In this book, the author explores the inner landscape of the teaching self, and to understand that landscape more fully, the author discusses three important paths that must be taken: intellectual, emotional, and spiritual.
Author
Palmer, Parker J.
Place of Publication
San Francisco, CA
Publisher
Jossey-Bass
Publication Date
1998
Physical Description
Hardcover: 204 pages
Subject
Education. Schools
Abstract
In this book, the author explores the inner landscape of the teaching self, and to understand that landscape more fully, the author discusses three important paths that must be taken: intellectual, emotional, and spiritual.
ISBN
0787910589
Language
English
Material Type
Book
Call Number
REF AA 80 PAL 1998 c.1

Copies

Copy 1 BC Children's and Women's Study and Learning Commons REF Available
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Death by meeting: A leadership fable

https://cwslc.andornot.com/en/permalink/catalog120101
Lencioni, Patrick. San Francisco, CA: Jossey-Bass , 2004. 1st ed.
Material Type
Book
Call Number
AA 74 LEN 2004
Availability
1 copy, 1 available
In his latest page-turning work of business fiction, best-selling author Patrick Lencioni provides readers with another powerful and thought-provoking book, this one centered around a cure for the most painful yet underestimated problem of modern business: bad meetings. And what he suggests is bot…
Author
Lencioni, Patrick
Edition
1st ed.
Place of Publication
San Francisco, CA
Publisher
Jossey-Bass
Publication Date
2004
Physical Description
Hardcover, 260 p., no ill
Subject
Communication
Abstract
In his latest page-turning work of business fiction, best-selling author Patrick Lencioni provides readers with another powerful and thought-provoking book, this one centered around a cure for the most painful yet underestimated problem of modern business: bad meetings. And what he suggests is both simple and revolutionary.
Casey McDaniel, the founder and CEO of Yip Software, is in the midst of a problem he created, but one he doesn?t know how to solve. And he doesn?t know where or who to turn to for advice. His staff can?t help him; they?re as dumbfounded as he is by their tortuous meetings.
Then an unlikely advisor, Will Peterson, enters Casey?s world. When he proposes an unconventional, even radical, approach to solving the meeting problem, Casey is just desperate enough to listen.
ISBN
9780787968052
Language
English
Material Type
Book
Call Number
AA 74 LEN 2004

Copies

Copy 1 BC Children's and Women's Study and Learning Commons Available
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Decolonizing trauma work: Indigenous stories and strategies

https://cwslc.andornot.com/en/permalink/catalog114281
Linklater, Renee. Halifax, NS: Fernwood Publishing , 2014.
Material Type
Book
Call Number
REF GN 400 LIN 2014
Availability
1 copy, 1 available
In Decolonizing Trauma Work, Renee Linklater explores healing and wellness in Indigenous communities on Turtle Island. Drawing on a decolonizing approach, which puts the soul wound of colonialism at the centre, Linklater engages ten Indigenous health care practitioners in a dialogue regarding Indig…
Author
Linklater, Renee
Place of Publication
Halifax, NS
Publisher
Fernwood Publishing
Publication Date
2014
Physical Description
Paperback, 175 p.
Subject
Aboriginal Health
Community Health Services
Leadership/Coaching
Abstract
In Decolonizing Trauma Work, Renee Linklater explores healing and wellness in Indigenous communities on Turtle Island. Drawing on a decolonizing approach, which puts the soul wound of colonialism at the centre, Linklater engages ten Indigenous health care practitioners in a dialogue regarding Indigenous notions of wellness and wholistic health, critiques of psychiatry and psychiatric diagnoses, and Indigenous approaches to helping people through trauma, depression and experiences of parallel and multiple realities. Through stories and strategies that are grounded in Indigenous worldviews and embedded with cultural knowledge, Linklater offers purposeful and practical methods to help individuals and communities that have experienced trauma. Decolonizing Trauma Work, one of the first books of its kind, is a resource for education and training programs, health care practitioners, healing centres, clinical services and policy initiatives."
ISBN
9781552666586
Language
English
Material Type
Book
Call Number
REF GN 400 LIN 2014

Copies

copy 1 BC Children's and Women's Study and Learning Commons Available
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Determinants of indigenous peoples' health in Canada : Beyond the social

https://cwslc.andornot.com/en/permalink/catalog114275
[Toronto, ON]: Canadian Scholars Press , 2015.
Material Type
Book
Call Number
REF GN 400 GRE 2015
Availability
1 copy, 1 available
The health disparities affecting Indigenous peoples in Canada might well be understood as a national epidemic. Although progress has been made in the last decade towards both understanding and ameliorating Indigenous health inequalities, very little research or writing has expanded a social determi…
Editor
Greenwood, Margo
de Leeuw, Sarah
Lindsay, Nicole Marie
Reading, Charlotte
Place of Publication
[Toronto, ON]
Publisher
Canadian Scholars Press
Publication Date
2015
Physical Description
Paperback, 279 p.
Subject
Aboriginal Health
Community Health Services
Leadership/Coaching
Abstract
The health disparities affecting Indigenous peoples in Canada might well be understood as a national epidemic. Although progress has been made in the last decade towards both understanding and ameliorating Indigenous health inequalities, very little research or writing has expanded a social determinants of health framework to account for the unique histories and present realities of Indigenous peoples in this country. This timely edited collection addresses this significant knowledge gap, exploring the ways that multiple health determinants beyond the social―from colonialism to geography, from economy to biology―converge to impact the health status of Indigenous peoples in Canada.
This unique collection, comprised largely of contributions by Indigenous authors, offers the voices and expertise of First Nations, Inuit, and Metis writers from across Canada. The multitude of health determinants of Indigenous peoples are considered in a selection of chapters that range from scholarly papers by research experts in the field, to reflective essays by Indigenous leaders. Appropriate throughout a range of disciplines, including Health Studies, Indigenous Studies, Public and Population Health, Community Health Sciences, Medicine, Nursing, and Social Work, this engaging text broadens the social determinants of health framework to better understand health inequality. Most importantly, it does so by placing front and center the voices and experiences of Indigenous peoples.
ISBN
9781551307329
Language
English
Material Type
Book
Call Number
REF GN 400 GRE 2015

Copies

copy 1 BC Children's and Women's Study and Learning Commons Available
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Difficult conversations: How to discuss what matters most

https://cwslc.andornot.com/en/permalink/catalog113898
Stone, Douglas, Patton, Bruce, Heen, Sheila, Fisher, Roger. New York, NY: Penguin Books , 2010.
Material Type
Book
Call Number
REF CF 100 STO 2010
Availability
1 copy, 0 available
We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step ap…
Author
Stone, Douglas
Patton, Bruce
Heen, Sheila
Fisher, Roger
Place of Publication
New York, NY
Publisher
Penguin Books
Publication Date
2010
Physical Description
Softcover, 352 p.
Subject
Communication
Relationships
Abstract
We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success
ISBN
9780143118442
Language
English
Material Type
Book
Status
Missing
Call Number
REF CF 100 STO 2010

Copies

Copy 1 BC Children's and Women's Study and Learning Commons Missing On Loan, due Tuesday, December 13, 2016
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From silence to voice: What nurses know and must communicate to the public

https://cwslc.andornot.com/en/permalink/catalog112883
Buresh, Bernice, Gordon, Suzanne. [Ottawa, ON]: Canadian Nurses Association , 2000. 1st ed.
Material Type
Book
Call Number
REF JC 500 BUR 2000
Availability
3 copies, 3 available
A communication guidebook designed for nurses to help them educate the public about their important work and gain greater respect and public support for it.
Author
Buresh, Bernice
Gordon, Suzanne
Edition
1st ed.
Place of Publication
[Ottawa, ON]
Publisher
Canadian Nurses Association
Publication Date
2000
Physical Description
Paperback: 294 p.
Subject
Nursing. Registered Nurse. RN
Abstract
A communication guidebook designed for nurses to help them educate the public about their important work and gain greater respect and public support for it.
ISBN
1551199742
Language
English
Material Type
Book
Call Number
REF JC 500 BUR 2000

Copies

Copy 1 BC Children's and Women's Study and Learning Commons REF Available
Copy 2 BC Children's and Women's Study and Learning Commons REF Available
Copy 3 BC Children's and Women's Study and Learning Commons REF Available
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Health literacy from A to Z: Practical ways to communicate your health message

https://cwslc.andornot.com/en/permalink/catalog110644
Osborne, Helen. Sudbury, MA: Jones & Bartlett Publishers , 2005.
Material Type
Book
Call Number
REF IA 850 OSB 2005
Availability
2 copies, 2 available
An easy-to-use resource guide on ways to effectively convey health information. Whether you are a health provider, public health specialist, health educator, practice manager, literacy teacher, professor, student, or librarian, this book is for you.
Author
Osborne, Helen.
Place of Publication
Sudbury, MA
Publisher
Jones & Bartlett Publishers
Publication Date
2005
Physical Description
Paperback, 293 p.
Subject
Patient Education
Patient-Health Care Practitioner Relations. Doctor-Patient Relations.
Abstract
An easy-to-use resource guide on ways to effectively convey health information. Whether you are a health provider, public health specialist, health educator, practice manager, literacy teacher, professor, student, or librarian, this book is for you.
ISBN
0763745502
Language
English
Material Type
Book
Call Number
REF IA 850 OSB 2005

Copies

Copy 1 BC Children's and Women's Study and Learning Commons REF Available
Copy 2 BC Children's and Women's Study and Learning Commons REF Available
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