Publisher

(IME) Information Management & Economics, Inc.

Publication Date

1994

Physical Description

Spiralbound paperback: (Tabs include: 9 modules, checklist, transparencies, handouts & references)

Subject

Patient Education

Patient Relations

Abstract

This guide provides a 'framework' for people who lead training programs in a plain language approach to communications. Based on a two-day course, this reference is divided into nine modules that can be customized in order to help participants to develop the skills necessary to use a plain language approach in any setting.

Language

English

Material Type

Book

Call Number

REF IA 850 PLA 1994

Copies

Author

Stanfield, Brian (Editor)

Place of Publication

Gabriola Island, BC

Publisher

New Society Publishers

Publication Date

2000

Physical Description

Paperback, 224 p.

Subject

Work Behaviour

Abstract

Provides 100 sample workplace conversations designed to improve organizational communications in many situations including; reviewing, evaluating, planning, coaching, mentoring, data interpretation, decision-making, managing and supervising, reflection and celebration.

ISBN

9780865714168

Language

English

Material Type

Book

Call Number

REF BD 620 STA 2000

Copies

Author

Caffarella, Rosemary S.

Edition

2nd ed.

Place of Publication

San Francisco, CA

Publisher

Jossey-Bass

Publication Date

2002

Physical Description

Softcover: 403 p.

Subject

Leadership/Coaching

Abstract

This book is a concrete how-to guide and resource book for planning educational and training programs for adults in a variety of settings, from the corporate sector to educational organizations. It includes new material and examples including the significance of discerning the planning context, the importance of addressing power dynamics and ethical issues encountered in the planning process, and current information about incorporating technology into the development and practice of adult education and training programs.

Notes

RESTRICTED TO PHSA LEADERSHIP COACHING PARTICIPANTS ONLY.

Language

English

Material Type

Book

Call Number

REF AA 75 CAF 2002

Copies

Author

Bozarth, Jane

Place of Publication

San Francisco, CA

Publisher

John Wiley & Sons, Inc.

Publication Date

2005

Physical Description

Paperback: 214 pages

Subject

E-Learning

Learning

Abstract

This book provides the nuts-and-bolts information needed to incorporate e-learning solutions at minimal cost. The author offers strategies for building from-scratch programs, recycling, reusing, and repurposing resources; negotiating reasonable expenses for "store bought" e-learning products; and incorporating real-world ideas for assembling tools, techniques, and strategies into workplace solutions.

ISBN

978-0787977122

Language

English

Material Type

Book

Call Number

REF AA 320 BOZ 2005

Copies

Website

http://www.nsdrc.org/AttachedFiles/Child%20and%20Youth%20Resource%20Guide%20Sept%2019_2004.pdf

Author

Scott, Gini Graham

Place of Publication

New York, NY

Publisher

AMACOM/American Management Association

Publication Date

2006

Physical Description

Paperback, 230 p.

Subject

Work Behaviour

Job Satisfaction

Abstract

All managers get saddled with "problem" employees from time to time; what sets great managers apart is how they deal with them. Drawing from real-life stories, this helpful and humorous guide provides readers with practical advice for handling a wide range of difficult types, including:

The Impossible "I"s: Incompetents, Idiots, and Imbeciles -- clueless employees who simply don't know what they're doing

The Bull in the Office China Shop -- the frequently angry worker ready to confront anyone and everyone

The Party-Time Performer -- the employee who, although great with people, constantly turns work-time into fun-time

I've Got a Problem -- employees whose work is compromised by any of a range of personal demons, from drug and alcohol problems to emotional issues

ISBN

081447408X

Language

English

Material Type

Book

Call Number

REF BD 620 SCO 2006

Copies

Author

Fabrizio, Thomas A.

Tapping, Don

Edition

1st ed.

Place of Publication

New York, NY

Publisher

Productivity Press

Publication Date

2006

Physical Description

Paperback, 188 p., ill

Subject

Time Management

Communication

Abstract

Although office and administrative activities are usually 60 percent of the production costs in most manufacturing organizations, these areas often get excluded during lean initiatives. To achieve lean, office activities must fully support shop floor manufacturing operations to eliminate waste. The adoption of 5S throughout all office and administrative functions is the first step to increase efficiency.

In 5S for the Office: Organizing the Workplace to Eliminate Waste, Tom Fabrizio and Don Tapping bring the concepts of the 5S System -- effective tools for the elimination of waste on the shop floor -- into the office environment. The activities at the heart of 5S for the Office (organizing, ordering, cleaning, standardizing, and sustaining all of these) are completely logical. They are the basic rules for managing any effective workplace. However, it is the systematic method with which the 5S system approaches these activities that makes it unique.

This book is a blueprint for building a Lean foundation for your office

Readers of this book can immediately apply the concepts of 5S to their office and administrative activities, resulting in the elimination of waste, reduced production costs, and increased profits.

To introduce the 5S system and sell its use to executives as well as workers, consider purchasing

ISBN

9781563273186

Language

English

Material Type

Book

Call Number

AA 74 FAB 2006

Copies

Author

Goelman, Hillel

Hertzman, Clyde

Brynelsen, Dana

Place of Publication

[Vancouver, BC?]

Publisher

Human Early Learning Partnership

Publication Date

2008

Physical Description

3-ring binder: [200] p. [8 sections]

Subject

Inclusion

Physical Disability. Physically Challenged

Abstract

This binder contains materials for parents and for others working with families and children from birth to 6 years old. Includes questionnaires and resources for parents and for service providers, services and agencies in Vancouver and the Lower Mainland and questionnaires in other languages.

Language

English

Material Type

Book

Call Number

REF GN 60 GOE 2008

Copies

Author

Geddes, Gary

Edition

1st

Place of Publication

Halifax & Winnipeg, Canada

Publisher

Fernwood Publishing

Publication Date

2008

Physical Description

144pp

Subjects

Anti-Racism

Diversity

Indigenous

Research

Abstract

Indigenous researchers are knowledge seekers who work to progress Indigenous ways of being, knowing and doing in a modern and constantly evolving context. This book describes a research paradigm shared by Indigenous scholars in Canada and Australia, and demonstrates how this paradigm can be put into practice. Relationships don?t just shape Indigenous reality, they are our reality. Indigenous researchers develop relationships with ideas in order to achieve enlightenment in the ceremony that is Indigenous research. Indigenous research is the ceremony of maintaining accountability to these relationships. For researchers to be accountable to all our relations, we must make careful choices in our selection of topics, methods of data collection, forms of analysis and finally in the way we present information. I?m an Opaskwayak Cree from northern Manitoba currently living in the Northern Rivers area of New South Wales, Australia. I?m also a father of three boys, a researcher, son, uncle, teacher, world traveller, knowledge keeper and knowledge seeker. As an educated Indian, I?ve spent much of my life straddling the Indigenous and academic worlds. Most of my time these days is spent teaching other Indigenous knowledge seekers (and my kids) how to accomplish this balancing act while still keeping both feet on the ground.

ISBN

978-1552662816

Language

English

Material Type

Book

Call Number

REF NR 100 WIL 2008

Copies

Author

Fenwick, Tara J.

Parsons, Jim

Edition

2nd ed.

Place of Publication

[Toronto, ON]

Publisher

Thompson Educational Publishing, Inc.

Publication Date

2009

Physical Description

Softcover: 274 pp.

Subject

Leadership/Coaching

Program Evaluation

Abstract

This book is a practical introduction to learner evaluation in the various contexts of adult education. The authors highlight and review the principles of evaluation, and provide strategies on how to implement evaluation in different learning situations. This book is a resource for educators, trainers and others concerned about the critical role of evaluation in the learning process.

Notes

RESTRICTED TO PHSA LEADERSHIP COACHING PARTICIPANTS ONLY.

ISBN

978-1-55077-166-4

Language

English

Material Type

Book

Call Number

REF AA 400 FEN 2009

Copies

Author

Kirkpatrick, Jim D

Kayser, Wendy

Place of Publication

New York

Publisher

AMACOM

Publication Date

2010

Physical Description

Paperback, 239 pages

Subject

Leadership/Coach

Mindful Change

Workplace Learning

Abstract

While upbeat lingo abounds about ?complementing strategic objectives? and ?driving productivity,? the fact is that most training does not make a significant enough impact on business results, and when it does, training professionals fail to make a convincing case about the value added to the bottom line. The vaunted ?business partnership model? has yet to be realized―and in tough economic times, when the training budget is often the first to be cut, training is on trial for its very existence. Using a courtroom trial as a metaphor, Training on Trial seeks to get to the truth about why training fails and puts the business partnership model to work for real. Readers on both sides of the ?courtroom? will learn how to stop viewing training as a cost center, and bridge the gulf between what learning functions deliver and what business units need to execute their strategies. A thought-provoking read for trainers and business unit leaders alike, Training on Trial provides a new application of the Kirkpatrick Four-Level Evaluation Model and a multitude of tips and techniques that allow lessons learned to be put into action now.

Challenging leaders to cultivate both their inner and outer skills necessary for success, Still Moving weaves together the ?being? and ?doing? states of leading change and emphasises the importance of a mindful stance and deep systemic perception within a leader. With the goal of collaborative, sustainable change, the book delves into a variety of important topics, including present-moment awareness, intentional response, edge and tension and emergent change. Compelling and provocative, Still Moving questions the conventional wisdom of much change theory and asks that leaders first work on their inner source in order to more effortlessly change the world around them.

ISBN

9780-8144-38145

Language

English

Material Type

Book

Call Number

REF AA 83 KIR 2010

Copies

Editor

Hanikivsky, Olena

Place of Publication

Vancouver

Publisher

UBC Press

Publication Date

2011

Physical Description

Paperback 398pp

Subject

Diversity

Health

Ethics

health inequities

Abstract

There is a growing recognition that existing theories on, and approaches to, health inequities are limited in their ability to capture how they are produced through changing, co-constituted, and intersecting effects of multiple forms of oppression. Intersectionality considers the interactions and combined impacts of social locations and structural processes on the creation and perpetuation of inequities. This volume brings together activists, scholars, and community-based researchers to apply interpretations of intersectionality to health and organizational governance cases. By addressing specific health issues, it demonstrates that inequities cannot be understood without the interrogation of power and diverse social locations and structures that shape lives and experiences of health.

ISBN

9780-7748-1976-3

Material Type

Book

Call Number

ET 100 HAN 2011

Copies

Author

Newhouse, David

Corporate Author

National Research Conference on Urban Aboriginal Peoples

Place of Publication

[Toronto, ON]

Publisher

Thompson Educational Publishing

Publication Date

2012

Physical Description

Paperback, 268 p.

Subject

Aboriginal Health

Community Health Services

Leadership/Coaching

Abstract

Well-Being in the Urban Aboriginal Community offers a selection of the papers presented at Fostering Biimaadiziwin, a national research conference held in Toronto in 2011. The conference grew out of a desire to add a new perspective to research concerning Aboriginal peoples living in urban environments - a positive perspective that focuses on strengths and assets, rather than problems. In this volume, scholars, researchers, policy-makers, community members, and practitioners examine the ways that Aboriginal peoples in Canada are pursuing rand achieving biimaadiziwin (or "the good life") in urban settings. Their papers explore the urban Aboriginal situation in such areas as cultural sovereignty, identity, self-determination, social capital, and education. The result is a valuable resource that offers insight into the lives of urban Aboriginal peoples, providing information that will guide future studies of the joys, frustrations, rewards, and challenges of Aboriginal peoples living good lives in Canada's cities and towns

ISBN

9781550772265

Language

English

Material Type

Book

Call Number

REF GN 400 NEW 2012

Copies

Author

Ahmed, Sara

Place of Publication

London

Publisher

Duke University Press

Publication Date

2012

Physical Description

243pp

Subjects

Anti-Racism

Diversity

Abstract

What does diversity do? What are we doing when we use the language of diversity? Sara Ahmed offers an account of the diversity world based on interviews with diversity practitioners in higher education, as well as her own experience of doing diversity work. Diversity is an ordinary, even unremarkable, feature of institutional life. Yet diversity practitioners often experience institutions as resistant to their work, as captured through their use of the metaphor of the "brick wall." On Being Included offers an explanation of this apparent paradox. It explores the gap between symbolic commitments to diversity and the experience of those who embody diversity. Commitments to diversity are understood as "non-performatives" that do not bring about what they name. The book provides an account of institutional whiteness and shows how racism can be obscured by the institutionalization of diversity. Diversity is used as evidence that institutions do not have a problem with racism. On Being Included offers a critique of what happens when diversity is offered as a solution. It also shows how diversity workers generate knowledge of institutions in attempting to transform them.

ISBN

9780-8223-52365

Language

English

Material Type

Book

Call Number

REF NR 100 AHM 2012

Copies

Author

Marmot, Michael

Place of Publication

New York

Publisher

Bloomsbury Publishing

Publication Date

2015

Physical Description

387pp

Subjects

Anti-Racism

Diversity

Social Injustice

Abstract

In Baltimore's inner-city neighborhood of Upton/Druid Heights, a man's life expectancy is sixty-three; not far away, in the Greater Roland Park/Poplar neighborhood, life expectancy is eighty-three. The same twenty-year avoidable disparity exists in the Calton and Lenzie neighborhoods of Glasgow, and in other cities around the world.

In Sierra Leone, one in 21 fifteen-year-old women will die in her fertile years of a maternal-related cause; in Italy, the figure is one in 17,100; but in the United States, which spends more on healthcare than any other country in the world, it is one in 1,800 (and now, with the new administration chipping away at Obamacare, the statistics stand to grow even more devastating). Why?

Dramatic differences in health are not a simple matter of rich and poor; poverty alone doesn't drive ill health, but inequality does. Indeed, suicide, heart disease, lung disease, obesity, and diabetes, for example, are all linked to social disadvantage. In every country, people at relative social disadvantage suffer health disadvantage and shorter lives. Within countries, the higher the social status of individuals, the better their health. These health inequalities defy the usual explanations. Conventional approaches to improving health have emphasized access to technical solutions and changes in the behavior of individuals, but these methods only go so far. What really makes a difference is creating the conditions for people to have control over their lives, to have the power to live as they want. Empowerment is the key to reducing health inequality and thereby improving the health of everyone. Marmot emphasizes that the rate of illness of a society as a whole determines how well it functions; the greater the health inequity, the greater the dysfunction.

Marmot underscores that we have the tools and resources materially to improve levels of health for individuals and societies around the world, and that to not do so would be a form of injustice. Citing powerful examples and startling statistics (?young men in the U.S. have less chance of surviving to sixty than young men in forty-nine other countries?), The Health Gap presents compelling evidence for a radical change in the way we think about health and indeed society, and inspires us to address the societal imbalances in power, money, and resources that work against health equity.

ISBN

9781-63286-0781

Language

English

Material Type

Book

Call Number

REF NR 100 MAR 2015

Copies

Author

Geddes, Gary

Edition

1st

Place of Publication

United Kingdom

Publisher

Penguin Books

Publication Date

2015

Physical Description

408pp

Subjects

Anti-Racism

Diversity

Indigenous

Abstract

As a botanist, Robin Wall Kimmerer has been trained to ask questions of nature with the tools of science. As a member of the Citizen Potawatomi Nation, she embraces the notion that plants and animals are our oldest teachers. In Braiding Sweetgrass, Kimmerer brings these two lenses of knowledge together to take us on ?a journey that is every bit as mythic as it is scientific, as sacred as it is historical, as clever as it is wise? (Elizabeth Gilbert).

Drawing on her life as an indigenous scientist, and as a woman, Kimmerer shows how other living beings?asters and goldenrod, strawberries and squash, salamanders, algae, and sweetgrass?offer us gifts and lessons, even if we've forgotten how to hear their voices. In reflections that range from the creation of Turtle Island to the forces that threaten its flourishing today, she circles toward a central argument: that the awakening of ecological consciousness requires the acknowledgment and celebration of our reciprocal relationship with the rest of the living world. For only when we can hear the languages of other beings will we be capable of understanding the generosity of the earth, and learn to give our own gifts in return.

ISBN

978-1571313560

Language

English

Material Type

Book

Call Number

REF NR 100 KIM 2015

Copies

Author

Anderson, Carol

Place of Publication

New York

Publisher

Bloomsbury

Publication Date

2016

Physical Description

304pp

Subjects

Anti-Racism

Diversity

Abstract

As Ferguson, Missouri, erupted in August 2014, and media commentators across the ideological spectrum referred to the angry response of African Americans as ?black rage,? historian Carol Anderson wrote a remarkable op-ed in the Washington Post showing that this was, instead, ?white rage at work. With so much attention on the flames,? she writes, ?everyone had ignored the kindling.?

Since 1865 and the passage of the Thirteenth Amendment, every time African Americans have made advances towards full participation in our democracy, white reaction has fueled a deliberate and relentless rollback of their gains. The end of the Civil War and Reconstruction was greeted with the Black Codes and Jim Crow; the Supreme Court's landmark 1954 Brown v. Board of Education decision was met with the shutting down of public schools throughout the South while taxpayer dollars financed segregated white private schools; the Civil Rights Act of 1964 and Voting Rights Act of 1965 triggered a coded but powerful response, the so-called Southern Strategy and the War on Drugs that disenfranchised millions of African Americans while propelling presidents Nixon and Reagan into the White House.

Carefully linking these and other historical flashpoints when social progress for African Americans was countered by deliberate and cleverly crafted opposition, Anderson pulls back the veil that has long covered actions made in the name of protecting democracy, fiscal responsibility, or protection against fraud, rendering visible the long lineage of white rage. Compelling and dramatic in the unimpeachable history it relates, White Rage will add an important new dimension to the national conversation about race in America.

ISBN

978-1632864130

Language

English

Material Type

Book

Call Number

REF NR 100 AND 2016

Copies

Author

Eddo-Lodge, Reni

Place of Publication

New York

Publisher

Bloomsbury Publishing

Publication Date

2017

Physical Description

261pp

Subjects

Anti-Racism

Diversity

Abstract

Award-winning journalist Reni Eddo-Lodge was frustrated with the way that discussions of race and racism are so often led by those blind to it, by those willfully ignorant of its legacy. Her response, Why I?m No Longer Talking to White People About Race, has transformed the conversation both in Britain and around the world. Examining everything from eradicated black history to the political purpose of white dominance, from whitewashed feminism to the inextricable link between class and race, Eddo-Lodge offers a timely and essential new framework for how to see, acknowledge, and counter racism. Including a new afterword by the author, this is a searing, illuminating, absolutely necessary exploration of what it is to be a person of color in Britain today, and an essential handbook for anyone looking to understand how structural racism works.

ISBN

9781-635572957

Language

English

Material Type

Book

Call Number

REF NR 100 EDD 2019

Copies

Author

Menakem, Resmaa

Place of Publication

Las Vegas

Publisher

Central Recovery Press

Publication Date

2017

Physical Description

310pp

Subjects

Anti-Racism

Diversity

Abstract

In this groundbreaking book, therapist Resmaa Menakem examines the damage caused by racism in America from the perspective of trauma and body-centered psychology.

The body is where our instincts reside and where we fight, flee, or freeze, and it endures the trauma inflicted by the ills that plague society. Menakem argues this destruction will continue until Americans learn to heal the generational anguish of white supremacy, which is deeply embedded in all our bodies. Our collective agony doesn't just affect African Americans. White Americans suffer their own secondary trauma as well. So do blue Americans?our police.

My Grandmother's Hands is a call to action for all of us to recognize that racism is not only about the head, but about the body, and introduces an alternative view of what we can do to grow beyond our entrenched racialized divide.

Paves the way for a new, body-centered understanding of white supremacy?how it is literally in our blood and our nervous system.

Offers a step-by-step healing process based on the latest neuroscience and somatic healing methods, in addition to incisive social commentary.

ISBN

9781-942094-470

Language

English

Material Type

Book

Call Number

REF NR 100 MEN 2017

Copies

Author

Geddes, Gary

Edition

1st

Place of Publication

British Columbia, Canada

Publisher

Heritage House

Publication Date

2017

Physical Description

320pp

Subjects

Anti-Racism

Diversity

Indigenous

Reconciliation

Abstract

After the publication of his critically acclaimed 2011 book Drink the Bitter Root: A Writer?s Search for Justice and Healing in Africa, author Gary Geddes turned the investigative lens on his own country, embarking on a long and difficult journey across Canada to interview Indigenous elders willing to share their experiences of segregated health care, including their treatment in the "Indian hospitals" that existed from coast to coast for over half a century.

The memories recounted by these survivors?from gratuitous drug and surgical experiments to electroshock treatments intended to destroy the memory of sexual abuse?are truly harrowing, and will surely shatter any lingering illusions about the virtues or good intentions of our colonial past. Yet, this is more than just the painful history of a once-so-called vanishing people (a people who have resisted vanishing despite the best efforts of those in charge); it is a testament to survival, perseverance, and the power of memory to keep history alive and promote the idea of a more open and just future.

Released to coincide with the Year of Reconciliation (2017), Medicine Unbundled is an important and timely contribution to our national narrative.

ISBN

978-1772031645

Language

English

Material Type

Book

Call Number

REF NR 100 GED 2017

Copies

Author

Foisy-Doll, Colette

Leighton, Kim

Place of Publication

New York, NY

Publisher

Wolters Kluwer

Publication Date

2018

Physical Description

Paperback, 639p

Subject

Patient Simulation

Healthcare Operations

Guide

Abstract

Awarded first place in the 2017 AJN Book of the Year Awards in Information Technology.

Setting out to design a nursing simulation program or to improve one already in place?

Drawing on the personal experiences of experts and pioneers in the field, Simulation Champions: Fostering Courage, Caring, and Connection offers the practical information needed to deal with the real challenges of creating or improving a simulation program, along with detailed information on the change management and leadership skills needed for success. Whether you are building a nursing simulation program from the ground up or are seeking to improve an existing program, you will find the information and tools you need to develop strategies for adoption, maintenance, and evaluation, including coverage of important considerations, such as physical space, budget, curriculum and human resources.

Key Features

ISBN

9781-4963-29776

Language

English

Material Type

Book

Call Number

REF AA 322 FOI 2018

Copies