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ADKAR: A model for change in business, government and our community: How to implement successful change in our personal lives and professional careers

https://cwslc.andornot.com/en/permalink/catalog112880
Hiatt, Jeffrey M. Loveland, Colorado: Prosci Learning Center Publications , 2006.
Material Type
Book
Call Number
REF AA 130 HIA 2006
Availability
27 copies, 25 available
In his first complete text on the ADKAR model, Jeff Hiatt explains the origin of the model and explores what drives each building block of ADKAR. Learn how to build awareness, create desire, develop knowledge, foster ability and reinforce changes in your organization. The ADKAR Model is changing h…
Author
Hiatt, Jeffrey M.
Place of Publication
Loveland, Colorado
Publisher
Prosci Learning Center Publications
Publication Date
2006
Physical Description
Softcover: 144 p.
Subject
Change Management
Abstract
In his first complete text on the ADKAR model, Jeff Hiatt explains the origin of the model and explores what drives each building block of ADKAR. Learn how to build awareness, create desire, develop knowledge, foster ability and reinforce changes in your organization. The ADKAR Model is changing how we think about managing the people side of change, and provides a powerful foundation to help you succeed at change.
Notes
A= Awareness
D= Desire
K= Knowledge
A= Ability
R= Reinforcement
ISBN
9781930885509
Language
English
Material Type
Book
Call Number
REF AA 130 HIA 2006

Copies

Copy 6 BC Children's and Women's Study and Learning Commons REF On Loan, due Wednesday, May 8, 2024
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All a twitter: A personal and professional guide to social networking with Twitter

https://cwslc.andornot.com/en/permalink/catalog111260
Morris, Tee. Indianapolis, IN: Que Publishing , 2009.
Material Type
Book
Call Number
REF AA 310 MOR 2009
Availability
1 copy, 1 available
This book provides information about how to use the online social networking tool 'Twitter' including:; Setting up your Twitter account and getting started.; Creating great Tweets (making the most of the 140 characters).; Using Twitter to make connections, exchange great ideas, and; uncover hard-to…
Author
Morris, Tee
Place of Publication
Indianapolis, IN
Publisher
Que Publishing
Publication Date
2009
Physical Description
Paperback: 280 p. (incl. index)
Subject
Internet
Computers
Abstract
This book provides information about how to use the online social networking tool 'Twitter' including:
Setting up your Twitter account and getting started.
Creating great Tweets (making the most of the 140 characters).
Using Twitter to make connections, exchange great ideas, and
uncover hard-to-find resources.
Building a Twitter audience - and using it to build your business.
Tweeting to recruit, promote, and coordinate volunteer organizations.
Mastering Twitter etiquette and avoiding beginner mistakes.
Swapping Tweets on your browser, on your desktop, and on your phone.
Finding tools that make Twitter even more efficient
And more...
ISBN
9780789742285
Language
English
Material Type
Book
Call Number
REF AA 310 MOR 2009

Copies

Copy 1 BC Children's and Women's Study and Learning Commons REF Available
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Are you culturally competent?

https://cwslc.andornot.com/en/permalink/catalog111191
Ammerican Academy of Orthopaedic Surgeons (AAOS). Warsaw, IN: Zimmer Inc. , 2005.
Material Type
CD
Audio
Call Number
REF GN 300 CUL 2005
Availability
1 copy, 1 available
The Cultural Competency Challenge is a self-assessment and learning tool, showcasing 18 diverse patient cases, designed to help surgeons become more aware of cultural differences among their patients, including communication and clinical considerations.
Author
Ammerican Academy of Orthopaedic Surgeons (AAOS)
Place of Publication
Warsaw, IN
Publisher
Zimmer Inc.
Publication Date
2005
Physical Description
1 CD-ROM
Subject
Cross-Cultural Health Care
Minority Health
Patient-Health Care Practitioner Relations. Doctor-Patient Relations.
Patient Relations
Abstract
The Cultural Competency Challenge is a self-assessment and learning tool, showcasing 18 diverse patient cases, designed to help surgeons become more aware of cultural differences among their patients, including communication and clinical considerations.
Notes
AAOS Product: #02735
Language
English
Material Type
CD
Audio
Call Number
REF GN 300 CUL 2005

Copies

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The art of teaching adults: How to become an exceptional instructor and facilitator

https://cwslc.andornot.com/en/permalink/catalog108763
Renner, Peter. [Vancouver, BC?]: Training Associates , 2005. Expanded Tenth Anniversary Edition.
Material Type
Book
Call Number
REF FM 260 REN 2005
Availability
3 copies, 3 available
This book offers fresh approaches to such time-honored techniques as discussions, case studies, role playing, small group activities, individual assignments, field projects, skills training, learning journals, and lecturing. The author draws on several complementary theories. The book provides step…
Author
Renner, Peter
Edition
Expanded Tenth Anniversary Edition
Place of Publication
[Vancouver, BC?]
Publisher
Training Associates
Publication Date
2005
Physical Description
Paperback, 178 pages
Subject
Learning
Abstract
This book offers fresh approaches to such time-honored techniques as discussions, case studies, role playing, small group activities, individual assignments, field projects, skills training, learning journals, and lecturing. The author draws on several complementary theories. The book provides step-by-step instructions on planning a discussion or learning session.
Notes
*March 24/14 - Item 004081 marked as missing
Language
English
Material Type
Book
Call Number
REF FM 260 REN 2005

Copies

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Caring for women with problematic substance use, their newborns & families: A self-directed learning module

https://cwslc.andornot.com/en/permalink/catalog109530
Seymour, Laurie, Payne, Sarah, BC Women's Hospital & Health Centre. [Vancouver, BC?]: BC Women's Hospital + Health Centre , 2006.
Material Type
Book
Call Number
REF DB 100 CAR 2006
Availability
1 copy, 1 available
This self-directed learning module is designed to assist nurses in developing their competency in working with childbearing women with problematic substance use and their newborns.
Author
Seymour, Laurie
Payne, Sarah
BC Women's Hospital & Health Centre
Place of Publication
[Vancouver, BC?]
Publisher
BC Women's Hospital + Health Centre
Publication Date
2006
Physical Description
Spiral bound paperback: 156 pages
Subject
Substance Use
Substance Abuse
Women's Health. Gynecology
Abstract
This self-directed learning module is designed to assist nurses in developing their competency in working with childbearing women with problematic substance use and their newborns.
Language
English
Material Type
Book
Call Number
REF DB 100 CAR 2006

Copies

Copy 1 BC Children's and Women's Study and Learning Commons REF Available
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Change your questions change your life: 10 powerful tools for life and work

https://cwslc.andornot.com/en/permalink/catalog111324
Adams, Marilee. San Francisco: CA: Berrett-Koehler Publishers, Inc. , 2009. 2nd Edition.
Material Type
Book
Call Number
REF AA 75 ADA 2009
Availability
48 copies, 39 available
Questions are at the core of how we listen, behave, think, and relate--as individuals and organizations. Virtually everything we think and do is generated by questions. Questions push us into new territories. The future begins with our thinking, represented by the questions we ask ourselves. This b…
Author
Adams, Marilee
Edition
2nd Edition
Place of Publication
San Francisco: CA
Publisher
Berrett-Koehler Publishers, Inc.
Publication Date
2009
Physical Description
Paperback: 196 pages
Subject
Leadership/Coaching
Abstract
Questions are at the core of how we listen, behave, think, and relate--as individuals and organizations. Virtually everything we think and do is generated by questions. Questions push us into new territories. The future begins with our thinking, represented by the questions we ask ourselves. This book shows readers how to consistently choose the questions that can lead them to success, both personally and professionally. This technique, called "QuestionsThinking, stimulates innovation, accelerate productivity, and create more rewarding relationships.
Notes
RESTRICTED TO PHSA LEADERSHIP COACHING PARTICIPANTS ONLY.
ISBN
9781576756003
Language
English
Material Type
Book
Call Number
REF AA 75 ADA 2009

Copies

Copy 7 BC Children's and Women's Study and Learning Commons On Loan, due Tuesday, March 13, 2018
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Clear leadership: How outstanding leaders make themselves understood, cut through the mush, and help everyone get real at work

https://cwslc.andornot.com/en/permalink/catalog111173
Bushe, Gervase R. Mountain View, CA: Davies-Black Publishing , 2001.
Material Type
Book
Call Number
REF AA 75 BUS 2001
Availability
5 copies, 4 available
This book explores what it takes to eliminate interpersonal mush and create a climate in which people can feel free to say what they really mean, where goals and plans are truly agreed to, teams genuinely pull together, and real learning takes place. The author shows leaders at all levels how to cr…
Author
Bushe, Gervase R.
Place of Publication
Mountain View, CA
Publisher
Davies-Black Publishing
Publication Date
2001
Physical Description
Hardcover: 250 pages
Subject
Leadership/Coaching
Abstract
This book explores what it takes to eliminate interpersonal mush and create a climate in which people can feel free to say what they really mean, where goals and plans are truly agreed to, teams genuinely pull together, and real learning takes place. The author shows leaders at all levels how to create honest conversations that strengthen their team's ability to solve problems, make decisions, deal with conflict, assess performance, serve customers, and manager change.
ISBN
9780891061526
Language
English
Material Type
Book
Call Number
REF AA 75 BUS 2001

Copies

Copy 2 BC Children's and Women's Study and Learning Commons On Loan, due Wednesday, June 12, 2024
Copy 3 BC Children's and Women's Study and Learning Commons Available
Copy 1 BC Children's and Women's Study and Learning Commons Missing Available
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Design your own games and activities: Thiagi's templates for performance improvement

https://cwslc.andornot.com/en/permalink/catalog111582
Thiagarajan, Sivasailam. San Fransisco, CA: Jossey-Bass/Pfeiffer , 2003.
Material Type
Book
Call Number
REF AA 75 THI 2003
Availability
1 copy, 1 available
In this resource the author explores activies and games as an instructional method for teaching adults. It shows you how to customize more than thirty different kinds of games and activiites that fit the circumstances perfectly and that can be designed in mere minutes.
Author
Thiagarajan, Sivasailam
Place of Publication
San Fransisco, CA
Publisher
Jossey-Bass/Pfeiffer
Publication Date
2003
Physical Description
Softcover: 407 p. (1 CD missing)
Subject
Leadership/Coaching
Abstract
In this resource the author explores activies and games as an instructional method for teaching adults. It shows you how to customize more than thirty different kinds of games and activiites that fit the circumstances perfectly and that can be designed in mere minutes.
ISBN
0787964654
Language
English
Material Type
Book
Call Number
REF AA 75 THI 2003

Copies

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Digital game-based learning

https://cwslc.andornot.com/en/permalink/catalog110133
Prensky, Marc. St. Paul, MN: Paragon House , 2001.
Material Type
Book
Call Number
REF AA 85 PRE 2001
Availability
1 copy, 1 available
Digital Game-Based Learning (DGBL) consists of two parts. In the first part, Prensky argues that the prevalence of video games has actually rewired our brains and made traditional learning methods less effective. In the second part, Prensky makes the case that DGBL can be used successfully by corpo…
Author
Prensky, Marc
Place of Publication
St. Paul, MN
Publisher
Paragon House
Publication Date
2001
Physical Description
Paperback, 442 p.
Subject
Education. Gaming
Abstract
Digital Game-Based Learning (DGBL) consists of two parts. In the first part, Prensky argues that the prevalence of video games has actually rewired our brains and made traditional learning methods less effective. In the second part, Prensky makes the case that DGBL can be used successfully by corporations to train people and offers practical advice (based on vast experience) about how to deploy game-based training methods. Throughout the book, Prensky examines aesthetic, cognitive and pedagogical questions surrounding such games and provides dozens of case studies to illustrate his points.
ISBN
1557788634
Language
English
Material Type
Book
Call Number
REF AA 85 PRE 2001

Copies

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Directory of self-help and peer support groups in the Lower Mainland

https://cwslc.andornot.com/en/permalink/catalog110014
Self-Help Resource Association of BC. [Vancouver, BC?]: Self-Help Resource Association of BC , 2007. 15th.
Website
http://www.selfhelpresource.bc.ca
Material Type
Book
Call Number
REF AA 22 SHRA 2007
Availability
1 copy, 1 available
Listing of self-help/support groups with offices in Greater Vancouver. Listed alphabetically with the address, telephone number and a brief description of the organization. Includes index.
Website
http://www.selfhelpresource.bc.ca
Corporate Author
Self-Help Resource Association of BC
Edition
15th
Place of Publication
[Vancouver, BC?]
Publisher
Self-Help Resource Association of BC
Publication Date
2007
Physical Description
Paperback: 133 p.
Subject
Directories. Resource Guides
Abstract
Listing of self-help/support groups with offices in Greater Vancouver. Listed alphabetically with the address, telephone number and a brief description of the organization. Includes index.
Language
English
Material Type
Book
Call Number
REF AA 22 SHRA 2007

Copies

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Websites
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E-learning solutions on a shoestring: Help for the chronically underfunded trainer

https://cwslc.andornot.com/en/permalink/catalog110330
Bozarth, Jane. San Francisco, CA: John Wiley & Sons, Inc. , 2005.
Material Type
Book
Call Number
REF AA 320 BOZ 2005
Availability
1 copy, 1 available
This book provides the nuts-and-bolts information needed to incorporate e-learning solutions at minimal cost. The author offers strategies for building from-scratch programs, recycling, reusing, and repurposing resources; negotiating reasonable expenses for "store bought" e-learning products; and i…
Author
Bozarth, Jane
Place of Publication
San Francisco, CA
Publisher
John Wiley & Sons, Inc.
Publication Date
2005
Physical Description
Paperback: 214 pages
Subject
E-Learning
Learning
Abstract
This book provides the nuts-and-bolts information needed to incorporate e-learning solutions at minimal cost. The author offers strategies for building from-scratch programs, recycling, reusing, and repurposing resources; negotiating reasonable expenses for "store bought" e-learning products; and incorporating real-world ideas for assembling tools, techniques, and strategies into workplace solutions.
ISBN
978-0787977122
Language
English
Material Type
Book
Call Number
REF AA 320 BOZ 2005

Copies

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Fifth discipline: The art and practice of the learning organization

https://cwslc.andornot.com/en/permalink/catalog113890
Senge, Peter M. New York: Doubleday , 2006. Rev. ed.
Material Type
Book
Call Number
REF AA 500 SEN 2006
Availability
2 copies, 2 available
The Fifth Discipline, is based on fifteen years of experience in putting the book's ideas into practice. As Senge makes clear, in the long run the only sustainable competitive advantage is your organization's ability to learn faster than the competition. The leadership stories in the book demonstra…
Author
Senge, Peter M.
Edition
Rev. ed.
Place of Publication
New York
Publisher
Doubleday
Publication Date
2006
Physical Description
Softcover, 445 p.
Subject
Management
Efficiency
Abstract
The Fifth Discipline, is based on fifteen years of experience in putting the book's ideas into practice. As Senge makes clear, in the long run the only sustainable competitive advantage is your organization's ability to learn faster than the competition. The leadership stories in the book demonstrate the many ways that the core ideas in The Fifth Discipline, many of which seemed radical when first published in 1990, have become deeply integrated into people's ways of seeing the world and their managerial practices.
ISBN
9780385517256
Language
English
Material Type
Book
Call Number
REF AA 500 SEN 2006

Copies

Copy 1 BC Children's and Women's Study and Learning Commons REF Available
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Fish! culture: Essential conversations that transform your organization: Personal workbook

https://cwslc.andornot.com/en/permalink/catalog113871
Charthouse Learning. Burnsville, MN: Charthouse Learning , 2007.
Material Type
Book
Call Number
REF AA 500 FIS 2007
Availability
1 copy, 1 available
Corporate Author
Charthouse Learning
Place of Publication
Burnsville, MN
Publisher
Charthouse Learning
Publication Date
2007
Physical Description
Ring-bound, 154 p.
Language
English
Material Type
Book
Call Number
REF AA 500 FIS 2007

Copies

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Fundamentals of fetal health surveillance: A self-learning manual

https://cwslc.andornot.com/en/permalink/catalog112270
Lee, Lily, Sprague, Ann, Yee, Jeannie, Ehman, William. [Vancouver, BC?]: British Columbia Perinatal Health Program , 2009. 4th.
Material Type
Book
Call Number
REF GH 100 LEE 2009
Availability
10 copies, 9 available
This is the 4th edition of this self-learning manual and has been updated to reflect the 2007 Fetal Health Surveillance: Antepartum and Intrapartum Consensus Guideline of the Society of Obstetricians and Gynaecologists of Canada. This manual is Part 1 of the educational process. Part 2 is a course …
Author
Lee, Lily
Sprague, Ann
Yee, Jeannie
Ehman, William
Corporate Author
The Canadian Perinatal Programs Coalition
Edition
4th
Place of Publication
[Vancouver, BC?]
Publisher
British Columbia Perinatal Health Program
Publication Date
2009
Physical Description
Spiral bound: 351 p.
Subject
Pregnancy/Childbirth. Obstetrics
Abstract
This is the 4th edition of this self-learning manual and has been updated to reflect the 2007 Fetal Health Surveillance: Antepartum and Intrapartum Consensus Guideline of the Society of Obstetricians and Gynaecologists of Canada. This manual is Part 1 of the educational process. Part 2 is a course designed to consolidate the knowledge from this manual and uses a case-study approach to integrate knowledge into practice. Register for the online course from the Learning Hub (learninghub.phsa.ca).
Language
English
Material Type
Book
Call Number
REF GH 100 LEE 2009

Copies

Copy 9 BC Children's and Women's Study and Learning Commons REF On Loan, due Friday, May 13, 2016
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Copy 10 BC Children's and Women's Study and Learning Commons Missing Available
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Health literacy from A to Z: Practical ways to communicate your health message

https://cwslc.andornot.com/en/permalink/catalog110644
Osborne, Helen. Sudbury, MA: Jones & Bartlett Publishers , 2005.
Material Type
Book
Call Number
REF IA 850 OSB 2005
Availability
2 copies, 2 available
An easy-to-use resource guide on ways to effectively convey health information. Whether you are a health provider, public health specialist, health educator, practice manager, literacy teacher, professor, student, or librarian, this book is for you.
Author
Osborne, Helen.
Place of Publication
Sudbury, MA
Publisher
Jones & Bartlett Publishers
Publication Date
2005
Physical Description
Paperback, 293 p.
Subject
Patient Education
Patient-Health Care Practitioner Relations. Doctor-Patient Relations.
Abstract
An easy-to-use resource guide on ways to effectively convey health information. Whether you are a health provider, public health specialist, health educator, practice manager, literacy teacher, professor, student, or librarian, this book is for you.
ISBN
0763745502
Language
English
Material Type
Book
Call Number
REF IA 850 OSB 2005

Copies

Copy 1 BC Children's and Women's Study and Learning Commons REF Available
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Hoshin kanri: Policy deployment for successful TQM

https://cwslc.andornot.com/en/permalink/catalog120089
Akao, Yoji. Boca Raton, Fla.: CRC Press , 2004. 1st ed.
Material Type
Book
Call Number
AA 120 AKA 2004
Availability
1 copy, 1 available
This book is a compilation of examples of policy deployment and demonstrates how company vision is converted into individual responsibility. It contains practical guidelines, 150 charts and diagrams, and five case studies that illustrate the procedures of Hoshin Kanri. The six steps to advanced pro…
Author
Akao, Yoji
Edition
1st ed.
Place of Publication
Boca Raton, Fla.
Publisher
CRC Press
Publication Date
2004
Physical Description
Paperback, 207 p., ill
Subject
Lean Leader Development
Abstract
This book is a compilation of examples of policy deployment and demonstrates how company vision is converted into individual responsibility. It contains practical guidelines, 150 charts and diagrams, and five case studies that illustrate the procedures of Hoshin Kanri. The six steps to advanced process planning are reviewed and include: a five-year vision; one-year plan; deployment to departments; execution; monthly audit; and annual audit. The practice of Hoshin Kanri will enable you to:
Align all departmental and individual project goals to corporate goals and eliminate duplication of effort.
Communicate to every employee his or her role in achieving the company vision.
Closely monitor performance using carefully devised measures of progress.
ISBN
9781563273117
Language
English
Material Type
Book
Call Number
AA 120 AKA 2004

Copies

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How the way we talk can change the way we work: Seven languages for transformation

https://cwslc.andornot.com/en/permalink/catalog113139
Kegan, Robert, Lahey, Lisa Laskow. San Francisco, CA: Jossey-Bass: A Wiley Company , 2001.
Material Type
Book
Call Number
REF AA 130 KEG 2001
Availability
1 copy, 1 available
Language is the primary tool by which we communicate. Kegan and Lahey argue, though, that the words we use do more than represent feelings and attitudes. The very choice itself of one word or expression over another can determine feelings and attitudes and--most importantly--actions. In order to d…
Author
Kegan, Robert
Lahey, Lisa Laskow
Place of Publication
San Francisco, CA
Publisher
Jossey-Bass: A Wiley Company
Publication Date
2001
Physical Description
Softcover: 231 p.
Subject
Language/Communication
Change Management
Abstract
Language is the primary tool by which we communicate. Kegan and Lahey argue, though, that the words we use do more than represent feelings and attitudes. The very choice itself of one word or expression over another can determine feelings and attitudes and--most importantly--actions. In order to demonstrate their complex concept of the role of language in transformational learning, they offer this book, in part, as an instruction manual for collaborative exercises in self-assessment. They identify seven languages that one should adopt to overcome both internal and organization resistance to change.
ISBN
9780787963781
Language
English
Material Type
Book
Call Number
REF AA 130 KEG 2001

Copies

Copy 1 BC Children's and Women's Study and Learning Commons REF Available
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Interactive functional anatomy

https://cwslc.andornot.com/en/permalink/catalog106514
Hillman, Susan K. London, UK: Primal Pictures, Ltd. , 2003.
Material Type
Video
Call Number
REF AC 205 HIL 2003
Availability
1 copy, 1 available
DVD contains a complete 3D model of the entire skeleton with muscles, ligaments, bones, arteries, and nerves, all presented in eight different views. Through the use of advanced medical imaging and computer graphic techniques, every visible feature has been labeled and provides access to an extensi…
Author
Hillman, Susan K.
Place of Publication
London, UK
Publisher
Primal Pictures, Ltd.
Publication Date
2003
Physical Description
1 DVD.
Subject
Anatomy-Atlases. Pictorial Works
Anatomy
Medical Software (includes games)
Abstract
DVD contains a complete 3D model of the entire skeleton with muscles, ligaments, bones, arteries, and nerves, all presented in eight different views. Through the use of advanced medical imaging and computer graphic techniques, every visible feature has been labeled and provides access to an extensive range of full text articles on bones, muscles, and ligaments. Each article describes proximal and distal attachments, blood supply, innervation, function in open and closed kinetic chain, and common injuries.
Notes
System requirements: DVD Drive and 64MB RAM required; Windows & Macintosh compatible.
**Requires IT assistance to install program on PHSA networked computers.
Language
English
Material Type
Video
Call Number
REF AC 205 HIL 2003

Copies

Copy 1 BC Children's and Women's Study and Learning Commons REF Available
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Intrapartum and postpartum care of a woman with an epidural: A self-directed learning module

https://cwslc.andornot.com/en/permalink/catalog109653
Woodward, Jennifer. [Vancouver, BC?]: BC Women's Hospital & Health Centre , 2005. Rev. Ed.
Material Type
Book
Call Number
REF EA 930 WOO 2005
Availability
1 copy, 1 available
This self-directed learning module has been developed to ensure that registered nurses have the knowledge and skills to safely care for women receiving epidural analgesia. The module will cover basic anatomy and physiology as well as indications and contraindications for epidurals. The module will …
Author
Woodward, Jennifer
Edition
Rev. Ed.
Place of Publication
[Vancouver, BC?]
Publisher
BC Women's Hospital & Health Centre
Publication Date
2005
Physical Description
Spiral bound paperback: 110 p.
Subject
Epidural Anesthetic
Nursing. Registered Nurse. RN
Abstract
This self-directed learning module has been developed to ensure that registered nurses have the knowledge and skills to safely care for women receiving epidural analgesia. The module will cover basic anatomy and physiology as well as indications and contraindications for epidurals. The module will help you become familiar with the epidural insertion; the pharmacological agents; the nursing care prior to, during and after the procedure; possible complications and treatment.
Language
English
Material Type
Book
Call Number
REF EA 930 WOO 2005

Copies

Copy 1 BC Children's and Women's Study and Learning Commons REF Available
Images
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Lean six sigma for service: How to use lean speed and six sigma quality to improve services and transactions

https://cwslc.andornot.com/en/permalink/catalog112918
George, Michael L. New York, NY: McGraw-Hill , 2003.
Material Type
Book
Call Number
REF AA 120 GEO 2003
Availability
1 copy, 1 available
"Lean Six Sigma for Service" offers statistical tools and Lean tools that will reduce costs and speed up service processes and transactions.
Author
George, Michael L.
Place of Publication
New York, NY
Publisher
McGraw-Hill
Publication Date
2003
Physical Description
Hardcover: 386 p.
Subject
Lean Leader Development
Abstract
"Lean Six Sigma for Service" offers statistical tools and Lean tools that will reduce costs and speed up service processes and transactions.
ISBN
9780071418218
Language
English
Material Type
Book
Call Number
REF AA 120 GEO 2003

Copies

Copy 1 BC Children's and Women's Study and Learning Commons REF Available
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